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In April 2023, I placed an order for service with Xfinity for ph. and cable service. When they came to service, they were unable to provide the cable said I did not have a line. I cancelled the order when I canceled the order, they were to send me a return label for the ph, that never happened. Since May 2023 I have been charged $18.74 a month for this ph.
I have called to get the label 4 times and each time they say they are going to send, and I never get it the label to return. The last 2 times once I was told to send back and was giving an address. I did that and it was sent back to me return to sender. I called back again they said it had to be returned through UPS or fedex can't remember but I'd have to pay $35 because it was late, still no label. Is late because you have not sent me the label.
In addition, I asked them to take my card off file this was the first time I called, and this did not happen. It takes forever to get some on the ph and go through this over and over again no to mention you have to keep explaining because no one understands. Not to mention I spent another 10.20 sending it back only for it to be returned and when I called back was told that was all wrong information.
Acct. #[protected] was given when I spoke w/rep along with mail address of 640 s mount Joliet rd., mount Joliet, TN 37122 to send it back.
Desired outcome: Refund and label to send this back
I placed an order just about 2 months ago (Order #[protected]) in June. My very first bill was incorrect. I was charged over $200 for a bill that should have been around $55.
I have called at least 3 times and no success and each representative says they are either going to get it resolved or forward it to someone else who can reassess the issue. I explained I've just signed up and the sales rep who is eager to get the business place the wrong number on a limited gig account.
I talked to a rep and then disconnected and never called back yet when I was signing up I got disconnected 3 times and each time the sales rep called back to finish my order. I text with the rep and still not resolve; not only does the rep not understand what I'm trying to convey but continue to say it is my fault and have to pay nothing. There is never a supervisor available and I cannot afford the $200 I was charged because the sales rep did not complete the order accurately. I was not even an existing customer this was my first month. This is ridiculous how xfinity is taking advantage of people and then giving such poor and frustrating service. Takes forever to even speak to a rep if you do get someone and the communication is poor because of the language barrier and I should take the brunt of this issue.
I am asking that my bill be adjusted properly. I only want to pay for what I signed up for, not for what someone else's mistake has caused.
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