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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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Newest Comcast / Xfinity reviews & complaints

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8:06 pm EST
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Comcast / Xfinity Billing for on demand

A surprise on my bill - 3 charges for supposedly watching on demand 3 times. Keep in mind that my account says "no recent rentals or purchases in last 120 days."
Amazingly 2 of the supposed on demand charges (11/8 and 11/3/2020) were an astronomical $54.99 and then $59.99. Their records supposedly show these were watched for 2 minutes and 6 minutes. I complained and they dropped only one of the charges. As a 40 year customer I feel a ripoff of being charged $59.99 - unbelievable.
Acct [protected] I want this charge dropped or at least reduced to a typical on demand charge of about $4.95

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3:37 am EDT

Comcast / Xfinity The person in general

I am complaining about a Comcast worker named Thomas street, he shouldn't at all be in this business he is creepy! Please, take this into consideration or I'll report him myself! Thank you! I don't have much else to say other than this

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7:28 pm EDT

Comcast / Xfinity Not enough TV channels

I want to add more channels to my service and I am willing to pay for it OK I have very few channels if any I am thinking about cancelling my service because you people are ignoring me?

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9:54 am EST
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Comcast / Xfinity Comcast vehicle parked in front of my house for extended periods of time

Your Comcast service tech, who does not live in the neighbor hood. Continually parks in our Townhome community with limited parking. I have been parked off our street a number of times due to your service vehicle being parked here. I really don't want to see your vehicle when I open my front door. I live in front of a small wood lot, that is the view I paid for. Your service vehicle number is 14932, Pa tag number ZGT-0468. It is being parked on Sherman Street, Enola, Pa 17025. I thank you in advance for looking into this issue.
Scott Welsh
[protected]

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9:45 am EST
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Comcast / Xfinity Billing issues

I contacted this company on 11-25-20 to see if I can get a payment arrangement. I was told NO. I asked when would be my cut off dat and was told 12-4-20. I was not worried at the time because I would be able to pay by then. To get up this morning and find out that my service was interrupted while I was working on - line we are in a crisis with Covid 19 and they refused to work with their customers.

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5:28 pm EST

Comcast / Xfinity Internet service

Been with this company for many years. The internet connection is horrible even though I pay for the 300 mpb plan. A lot of time we are not able to have access of internet and call customer service said there is no problem on their end refused to send out somebody to check the wire outside. With covid and my kids doing remote school, this is extremely frustrating. When you try to talk to a human, you will got stuck with a automatic respond system. Stay away if you can. I am looking for a new company for a better company that worth to spend money.
User's recommendation: I don't recommend xfinity to anyone.

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8:22 am EST
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Comcast / Xfinity Internet

For the last two months my internet service stops working around 2am. I know this because my work laptop shows the last email downloaded.

I have to restart my gateway about every morning around 6am. A technician was sent out and ran a new temporary cable to their box. Still hasn't fixed the problem. All Comcast seems to do is troubleshoot...never FIX the problem!

They never offer to compensate me for all of the service I am paying for but not receiving. I am still waiting...

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8:17 pm EST

Comcast / Xfinity Internet service

I called Comcast and signed for their service in September. 4 Different technicians have visited my house since then and they all say the same thing. The first tech came and we were charged $50. When the 3rd one came we asked if we were going to get charged again and he said we should not have been charged in the first place. What kind of service is this? We need wires run from the street to the house. Today in 11/11 and I got a call from the electrical company saying that the wiring will be done in 3-4 weeks. When I asked why is it taking so long she was rude and read the whole entire script again and hung up. What do we have to do to get service. Does it take 3 months?

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9:13 am EST

Comcast / Xfinity tv/phone

i called for tech support. Could find my info.
the rep tried to charge for a service contract i have.
another rep wanted to sign me up for $ 45.00 a month mobil tech.

I told them my community has service reps, could not understand it.

Like usual its something in. router, etc.
Services constantly not working.
poor customer service, just try to charge more money.

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1:03 pm EST

Comcast / Xfinity TV lineup

I was getting 3 movie channels in my lineup. Those 3 channels have been in my lineup for years. All of a sudden Comcast takes those 3 movie channels away, but says, for more money I can get those channels back. That is EXTORTION.

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6:22 pm EDT

Comcast / Xfinity Xfinity mobile

The service here is very slow. I made an appt online for 1:30 on 10/11/20, didn't get seen til 30 minutes later. There were only two salesperson available and they had a line outside and people waiting in the car. I came to get an upgrade to a iPhone 11 for my son, and wanted to take his Motorola phone and add a line for my youngest son. After I paid $100 to pay off the Motorola phone, they inform me that I couldn't add a line with the Motorola phone because it's a BYOB and they don't accept Motorola. It wasn't a BYOB because I purchased it from Xfinity Mobile and was needing to add a line with it. This makes no sense to me, how can you say that you can't accept a phone that I purchased from you to add a new line. The young gentleman that assisted me, he was very professional, he even said to me when he spoke with the CSR that he was aware of the change and it's new news to him. I called the toll free number he provided me and they informed me the same thing, and I asked the CSR to transfer me to speak to a manager. She so called transferred me and had me on hold for 45 minutes until I just hung up because no one came on. I think it's best I transfer to AT&T because the service is not up to par. They had me to pay the $100 balance I owed on the phone, then tell me I cannot add a line with the phone. Doesn't make since at all!

contact #[protected]

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11:12 am EDT
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Comcast / Xfinity Billing

Double billed once on9/21/20 for $328.03 and again on 9/25/20 for $328.03 for the same bill although there was a 0 balance. Comcast/Xfinity have refused to refund the over payment up to 30 days. I am a senior with a serious disability and need the money for medication. Comcast only states the feel sorry for me but can do absolutely nothing to help. I explain to them how I need to go to the hospital to receive the medication I need in the er they still showed no compassion. My bank contacted them requesting an e-mail so they will be able to refund the money still nothing happened, in fact they stated they did not know how to write an e-mail. All I get from them is lie after lie. When i requested that they cancel my service they gave me 20 questions as to why I wished to opt out of there service. They know how to take the money but have no idea how to refund it. Do not do business with these lairs and cheaters, they take your money but will never give it back. I have complained to the FCC and others but they could not care less. Cancel your subscription as soon as possible.

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Joel C. Miller
, US
Jul 26, 2022 7:14 pm EDT

I paid 53.37 for several months for internet service. This month, Xfinity billed me 95.11. I have spoken with two agents. The first one told me my plan was for 300mbps. The second agent told me my plan was for 600mbps. The 53.37 is in line with what most companies charge for the lower mbps. The 95.11 charge seems to exceed what companies typically charge for a 600mbps plan. I like clarity and honesty. Xfinity does not appear to want to provide either.

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nohemi rojas
houston, US
Dec 01, 2020 1:38 pm EST

I called xfinity just to pay a bill. nothing out of this world.
I waited for 8 hours 6 times just so that someone can say "oh let me transfer you to the billing department that took me back on hold for maybe a week if I wouldve waited. I entered my account written on the statement above my bill and it kept telling me its wrong. I am beyond pissed off. you guys cant even give me the correct bill. on top of that you guys love customers to waste their time, whats so hard about just making a bill. the operator is useless and when you do ask to speak to someone they just transfer you back to the operator. george salinas

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11:04 pm EDT

Comcast / Xfinity Home security camera

On september 2, 2020, one of my security cameras, purchased from comcast and installed by them quit. I called support and had to spend hours online with them troubleshooting, which I had already performed. They came to the conclusion that I needed a new camera and sent me one the next day, for me to install. During the installation I discovered that an outdoor, weather proof coupler was installed without the weather proof screw on end pieces and the wires inside the rj45 connector were corroded beyond cleaning. When I called to get a replacement, they insisted that I must go through the entire troubleshooting procedure again before they could further assist me. I declined and ended the support chat, because they wouldn't refer me to a supervisor. Subsequently, a supervisor called me and offered to have a technician come out and fix the problem... But I would have to sign an emailed agreement to pay a $49 service call charge which the supervisor insisted would be credited back to me later. I declined to sign the agreement since they would not give me anything in writing about getting the charge credited. I guess I just need to go buy the part myself. But I think not only should comcast replace the charge without an "advance payment guarantee" but should also refund the original installation fee, due to defective workmanship by their installer.

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5:51 pm EDT
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Comcast / Xfinity Fraudulent billing practices, lying, no ability to resolve.

Comcast lies about pricing, does not give contracts that confirm what they verbally agree to, deletes or does not put any contracts in legal documents as they say or in emails, and has now made it impossible to email or call anyone in the us to get a resolution. They have outsourced all avenues of complaints to online chats with people who just cut and paste answers or phone calls with people who have no ability to resolve and are being told to lie over and over.

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10:46 pm EDT

Comcast / Xfinity Cable tv broken and they are harassing me.

Hi,

Account Number: [protected]

On May 23, 2020 a lighting storm came and fried my cable box rendering it useless. I called Xfinity and a lady picked up and attempted to troubleshoot the box with me. This took over 30 minutes. After not being to get the box up and running, she said that she could setup an appointment with a technician for June 1, 2020. Since this was so far away I asked if she could help get a sooner date and she transferred us to someone else to help. The person who answered was John (ext:372), he was very polite and helpful. After a troubleshooting session with him (again another 30 minutes), he said that a Xfinity technician would come the next day to deliver a new replacement cable box by just leaving it near the front door. He gave this information about the box that was coming: Order Number: [protected]. On May 24, 2020 I received a phone call saying that the issue with my cable box has been restored even though it hadn't. So I called Xfinity again and was once again put on hold. After waiting a while I hung up and called again. The person who picked up was a very aggressive lady who insisted that everything was fixed, but clearly the words "No Signal" were still on my TV. She kept insisting that we troubleshoot again even though the approval for a new box was already done. I told her that I had already gone through two 30 minute troubleshooting sessions. At this point she lost her temper and become very angry and cursed at me. After a long and harassive phone call with this very unpleasant and aggressive lady (who asked strange questions like "What kind of cable is coming into the house?" and "What brand is your TV?", just to give me a hard time.) the phone call finally ended. Immediately after this, someone else from Xfinity called me. This person named Jay said that yes of course I can see your order it will be delivered today with a weird laugh. This phone call ended. Several hours later after not receiving the replacement cable box I tried to call John using his extension but instead someone else answered. This person said that they could not transfer me to John and once again wanted to troubleshoot. When I said that I should be getting a new cable box today, he said that over here it says that it should be coming on June 1, 2020. He mentioned that all the technicians are very busy helping customers who really need it. I saw 3 Xfinity trucks pass by my house and none of them stopped to drop off the box. How long does it take to drop something off? A few minutes, that's how long. I live in a small town and not everyone here has Xfinity, plus the technicians are not allowed inside anyone's home. So what could they possibly be doing that I have to wait 9 days for something to be dropped off. I asked to speak with the manager. Lillian (the manager from Fort Walton who refused to give her last name) again mentioned how the technicians are very busy. Doing what? I don't know. 3 of them passed by today, so clearly not only were they in the neighborhood but also very close by. When I asked if I could get my money back for the 9 days of cable TV service disruption, she not only said "No", but she also said that now the box would be coming on June 3, 2020 and that if I complained more she would change the date to an even further date and that's just the way it is. She told me to stop talking "[censored]". Yes, she actually said a curse word. I don't know what kind of manager uses that kind of language (I was outside when this happened and she was on speaker. My neighbor's kids heard this, the oldest is 4, and they are all now asking what [censored] means.). As I continued to talk with her I only heard silence and said she probably hung up. She responded by saying "You were speaking nonsense and I was waiting for you to finish". What kind of professionalism is that? They can do whatever they want because they know that there will be no consequences for their actions. Xfinity does not have a separate complain line (Most probably complaints are directly printed and immediately shredded.) and the only number that I found for their headquarters in PA doesn't work [protected]. There is never a straight answer. The story keeps changing. And when a story keeps changing you know that someone is not be truthful. They are abusing their power.

I have not only been constantly harassed and cursed at but now I have to pay for service that I am not receiving. I can almost guarantee that the box that arrives on June 3, 2020 (if it even does) will not work as a further punishment for asking for help. Lilian will probably receive a promotion for her "Great" work and family friendly language and nobody will care about this complaint.

Thank you for your help, if you even made it this far.

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5:54 am EDT

Comcast / Xfinity Internet speed not even close to plan purchased being provided.

November 2019 purchased 1gb internet speed and from day 1 consistency was not there. Starting jan 2020 1gb speed was reduced to less than 1/2 of 1gb and complained from jan 2020 until now. Comcast just can't provide speed promised and currently have reduced plan down to 200mbs and getting less than 100mbs. They are liars and cheats my account is from 1981 and they are non caring [censored], because they are a monopoly in their service area.

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1:03 am EDT
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Comcast / Xfinity Maintenance which downed wifi

Today, May 15th 2020, the internet went down for some time. This occurred between 11:100 AM to 9: 40 at night. This was due to maintenance in the area to upgrade a cable. This is unacceptable to me that we were not notified of this ahead of time and that it took so long to resolve. I would like to know why we were not notified, why the maintenance took so long, and in the future how you plan to fix this issue

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mldavis499
, US
Sep 03, 2020 10:49 pm EDT

Yes I had a similar experience with Xfinity yesterday. They did notify me that they were doing maintenance, which turned out to be replacing the existing overhead cable with a new one. They said that service interruptions could occur between 7am and 4pm. So, I moved all my work to another location. After returning at 5pm the service was up and running. So I proceeded to continue my work. A few hours later, the entire service (phone, internet, security monitoring etc) went down and when I called Comcast on my cell phone (with another carrier) they told me that all the services would be down to 3am the following morning. Does that count as downtime?

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2:56 pm EDT

Comcast / Xfinity Price gouging for existing customers - forced TV combos for 'best' deal

Most of the issue I have with Comcast is their heavy-handed approach to their existing customer base. As a new customer I can get 200Mbit for $39 a month.

For me, I am currently paying $69 a month for a (up to) 200Mbit connection with TV (the best deal) which actually balloons to $83 once they add in the 'broadcast tv fee' (which isn't advertised on the deals page). This is price gouging and is only stomached due to the fact that I can only use their services for an 'almost fast' service.

Also, up to should not be a thing with a cable connection. Either it is 200Mbit or it isn't. In that scenario they can provide a 1Mbit connection and that's perfectly legal ... even though it shouldn't be.

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12:38 pm EDT

Comcast / Xfinity Driving

When I was driving down military by the ballpark in West Palm Beach Florida around 12:15 p.m. the truck driver was on the phone almost ran me into the median I didn't notice even when I was blaring my horn. When I got next to him I looked at him and he flicked me off and gave me the finger he did not care that he almost ran into me and made me go into the median. He was too worried about being on the phone. I have the license plate number which is INB U41. I don't think it's appropriate for one of your employees to give me the finger when he almost ran into me because he was illegally driving on the phone. I could not get a hold of Comcast customer service due to covid-19 so I'm writing this email in aggravation. I have my kids in the car I have more lives to worry about than just myself. He gave no care in the world to my life or my kids he was more worried about illegally driving on the phone.

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loureportingthis driver
san mateo, US
Dec 03, 2020 7:13 pm EST
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while driving north on 101 today i saw comcast truck #5 cali lic plate number74627B1 tailgating speeding swerving in and out of traffic and a few close calls cutting someone off. This guy with dark hair. he rushed to get to Denny's on hillsdale Blvd in san mateo. 4:05 pm PST. this dude needs to check himself before he kills someone. I'm sure nothing will come of this and he will continue to be a menace on the road. Slow down buddy it's not worth it.

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11:14 am EDT
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Comcast / Xfinity Financial relief during covid 19, worldwide pandemic april 6 2020

Vacation home in Florida. Due to covid 19 pandemic we can not use or even go there until some time in may, at least. Asked comcast for some financially relief until this virus is over, no relief, from someone who sounded like they were halve way around the globe. One would think that during a time of a world wide pandemic that comcast would, at least, offer so help to it's regular customers for a month or two but no help from comcast. Inappropriate and unsympathetic and extremely bad customer relations.
Hopefully in the coming months/years there will be some sustainable competition with comcast. They are so large of a company I don't think they even care about there customers concerns for the most part. Comcast is always about rate increases.. Screw the customer, go for the dollar. Dam shame!

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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