United States - PA19103
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Comcast changed their e-mail system to Smart Zone. It took over a week before I was able to access my e-mail at home and it has been over 2 weeks that I can't access it from work. they keep telling me it is my error but I have talked with several other people at work who are having the exact same problem. then they tell me to go through Mozilla, which has not been approved by my workplace and I am unable to download it. Not unless I want to get into trouble with the IT Staf[censored] Even though I am paying for it, I have no access to my e-mail at work and had no choice to as they they, "continually improve thier services by upgrading". Gee, it's really a downgrade for me and my monthly bill is the only thing being "upgraded".
As a privately owned business, we must be able to count on taking and downloading our credit card sales at the end of the day to cover checks. With four service interruptions in two months as longs as 1.5 days, our business is suffering. When we call, no one will ever let us talk to a manager. It is so frustrating. When the service come out, they do not even come in the store and say that it is fixed. I guess it is up to us to keep trying all day. It seems that many other businesses have experienced the same problems. Even though we are under contract, we had to switch to Verizon, which will take another 3 weeks to obtain the telephone number.
In Dec.08 i was quoted a price for cable and internet service's. One month later i recieve a bill for twice the quoted price although i told it would'nt change for 6 month's. When i called i was ignored when i pointed out that i had already started paying at the previous quoted price. Basically saying that i have to pay for service's that changed after my quoted price ! When is the
FCC going to start doing there job and enforce the law !!!
In june 2008, comcast cable offered a free hdtv for new customers who sign up for their triple play service. We switched over to cable (From satellite) to take advantage of the offer. We were told we would receive our tv in three months. We have been calling since september, and we have been given one run around after another. One rep told us that we have to wait 6 months, another told us they could not find us in the system we chose to wait until december (6 months) and have called comcast, in the past week, we have spend several hours on the phone and in person (Avenel offices) and keep getting run arounds. They either tell us we are in the system or they are not aware of such offer. On 12/30, I called for the last time, in which I was put on hold for over one hour!!! We spoke to a rep in sales, called stacy in which she tells us that she reviewed the terms of our service and says the reason why we did not get the tv is because the offer is for new customers who sign up for a one year contract, and we were signed up for a two year contract. We asked to speak to a supervisor in which we spoke to herbert. Herbert then states that the real reason we did not get the tv was because they have records of a couple of late payments on our account. We have just signed up for new service with comcast's comptetitor, verizon and our comcast 'service' will be cancelled shortly. We feel we have been swindled into this and dont want any other customer falling for their bogus offers.In addition to their questionable sales and advertising tactics, their customer service was deplorable and their rep, especially herbert, was insulting to us. Comcast would rather lose us as customers than to own up to their end of the bargain.
The high speed internet wasn't working one night so I decided to call Comcast. At one point it asked me to type in my 10 digit phone number so I did and It repeated each number I typed in and asked me to verify so I pressed 1 to verify like it said but it says my number is invalid(later on I would use the online chat support with comcast and the person checked and confirmed the number I typed in was the number tied to my account, which I already knew.
The 1800 line was impossible to navigate because no matter what I did it took me back to a previous stage though I eventually got through to a person.
I told them about my problem and they didn't know what to do so they redirected me to technical support. This guy gets on the phone and examines everything from his end and he notices a problem. As he's checking out the problem he's saying everything he's doing over the phone(including directions) so basically I keep asking him if he's talking to me or not, which he wasn't. After being on the phone for about 30 minutes he says he's going to take it up to the next level. He asks if I'm going to be asleep by 11pm EST and I say I'll be up late and he says that they will call me back sometime before 11PM EST. I say okay and thank him even though he couldn't do anything.
I'm up late and it's already 12AM and I don't receive a call back from Comcast and I decide to call them back(had to navigate through the phone services again) and I was able to get ahold of another person except this time they solved the problem in about 5 minutes.
Their service is inconsistent and their customer service is terrible. It's as if you're flipping a coin and heads would mean getting a technician who actually knows what they're doing and tails would mean you get someone who takes a long time to get absolutely nothing done
I am writing to report credit card fraud commited by a company called Bridgevine, acting as an authorized seller for Comcast cable services. They sold me a package of TV, phone and internet services, then at the end of the call told me they could not service my area (despite telling me they did at the beginning of the call when I directly asked this question). They said that they were going to cancel the order, and I went ahead and ordered services through other companies instead. I subsequently discovered that Bridgevine had gone ahead and processed the credit card charge anyway and mailed a piece of hardware to my house. When I called to complain and demand a refund, they told me to send the hardware back, and provided me with a UPS packing slip to do this. I went ahead and did this, and I have confirmed that they received the package. They refunded me $50, but continue to keep $14.95 of my money to cover their costs of shipping the item--even though they admit that they never should have sent the item in the first place. Still they claim that it was somehow my responsibility to prevent them from sending the order, and that I now have to eat the cost. I don't know what else I could have done. At the end of the phone call I asked the customer service rep if I needed to do anything else to prevent the charge from going through and said no--that the order had been completely cancelled. And when I received the erroeously shipping item in the mail, I reported the error and sent it back to them, after they agreed to refund my money. What more could I possibly have done?
It is ridiculous that I am being treated this way. I have done nothing wrong. All I did was try to set up a new Comcast account in the new town I was moving to. I had already been a long-standing Comcast customer at my previous address. To make matters even worse, I now find out that Comcast does in fact service my area, and I could have had a Comcast account if I had called someone other than Bridgevine to process my order! Comcast lost a loyal, life-long cusomter because of this. BTW, funnily, Bridgevine also tried to blame Comcast for this problem, saying that it is their fault that the installation could not have been completed, and therefore their fault that I got shipped equipment I didn't want that was useless to me.
So Comcast blames Bridgevine, Bridgevine blames Comcast and me. I did everything right, they did everything wrong, and I'm the one getting screwed.
We usually pay are bill online. This last month when we went to pay our bill we entered the bank information and the website cam back with an error and told us to try later. The next day we went back onlin and made a "successful" payment. A few days later we should two charges from Comcast on our bank statement. We contacted Comcast and they told us they were unable to reverse the direct deposit payment. Finding this unexceptable we got online and "chatted" with an analyst. He told us he could make a credit or bank card. After a week with no credit to out card I got online and "chatted" with another analyst. She informed me that it would take 10-15 days for this credit to show because the finance department had to confirm that they received the money. So now it has been two weeks since this error occurred and we probably won't receive a credit for another two weeks. By this time are next bill will be due.
To Whom It May Concern: I had comcast come to my home to install their digital voice system. I already had...
Hurricane IKE, Comcast is valuing their Electronic Boxes that are required and provided by Comcast at over 400.00 each. These used boxes can not have a fair market value of what they are claiming. They are instructing their customers to claim these units at an inflated price on their Homeowners Insurance and paying the inflated claim to Comcast. This is insurance fraud. Every single person that has been told to do this should file a claim with the FCC. I hope someone flies a Class Action lawsuit against Comcast and puts these rip-off artist in Jail.
You would think that in these tough economic times that Comcast Cable would be sensative to their customers, this is not the case. First of all, I was billed an outlandage rate for basic cable. I did not receive my bill, I paid a portion of the bill and was disconnected without a phone call or statement. I called customer service and was told that Comcast does not work out any payment arrangements. I went into the office for a copy of the ost bill and noticed that I was charged 2.00 for speaking with a representative. I was also told that if I paid using a credit card or check over the telephone I would be charged an additional $4.00. I was told by the customer service clerk to use their website. Which is a complete joke!.
After 15 years as a loyal Comcast customer I will be paying the balance due and returning all of their equipment! furthermore, I am telling everyone DO NOT deal with this company! i will be using another cable provider. I am certainly glad that I do not have internet or phone service with Comcast!
I signed up for the triple play from CommunistCast last year because I can't get Directv HD in my area because of some trees I can't cut down. So it's been a good 8 months with the service and I do a lot on the internet because I work as an IT guy so I'm pretty aware of my speeds on a constant basis.
About two weeks ago I notice a noticeable speed difference in the way I connected to my work and decided to do a speed test and noticed I'm about 5-7mbs which is great since I was on the 8mb plan, however, I ran the same test when I first got my setup and it was about 2-3mbs. Which even that was great because I know you usually never see the speeds they advertise. The strange part came about a week ago I get a letter in the mail from comcast. Here is the contents:
'Dear Valued Comcast Customer' (Mind you my name/address/acct is no where on this letter it is a standard bulk letter)
A recent review of our records indicates that you are receiving Blast!® High-Speed Internet Service, but are not being charged for the incremental speed. Effective with your next billing statement, this error will be corrected and your monthly price will increase $10.00 to reflect the incremental price of the Blast!® service. Your account WILL NOT be charged for the time that you had this service and were not being charged.
We value you as a customer and we look forward to providing you with the best entertainment and communication services. If you have any questions about this billing correction or any of our services or prices, please call 1-800-COMCAST.
Thank you for being a loyal customer.
Never ever with comcast again. I have a comcast internet and cable connection and since I am moving out of my current apartment, I wanted to cancel the connection. I called Customer care at 6:55 and the women on the other line was the most rude person I have ever encountered. I am an immigrant and do have an accent. The moment the customer care agent realised this she was rude. When I told her that I needed to cancel the connection, she asked me for the amount for the last two payment cycles. I promptly answered and then she asked me for the last two dates of the payment. When I told her, why she wants that when I am calling from the comcast registered number, she was very rude. I asked her to speak to her manager to which she said that the Manager is not around. I had been having good customer service with comcast until this instance. My new apartment would no longer have comcast as I dont want to deal with such customer care agents who think we are free loader. Sadly I could not get her name, else I would have posted it here...
I hope COMCAST GOES BANKRUPT...Their loss is Verizon's gain
Where to begin? We've had comcast for 3 years. The first year we had minimal problems. Then we moved and all hell broke loose. From that point on, it's been a cable nightmare. Had I known it would be such an ongoing problem, I would've kept exact record of dates, times, names. But I didn't do this, I can only say that for 2 years, on an almost monthly basis, I am on the phone dealing with these idiots. They simply do not care. They have done everything from try to charge me for things/services we do not have, to leaving me on hold multiple times, to being blatantly rude telling my husband "to wrap the phone call up", to telling us they would fix the problem only to find our next bill is even worse, on and on and on. And don't get me started on their "service". We pay every month, on time. We pay for a service that we don't always get. Our cable goes out, our internet goes out, and if they have to send a tech, they want to charge us for THEIR problem! the list goes on and on...we are calling to cancel their service tomorrow, it's just not worth it anymore. They are too big a company, they just don't care about their customers or the quality of people they hire to represent their company. It's been a nightmare. I've wasted hours and hours dealing with 9 times out of 10, rude ###s. I would rather have a root canal than to deal with Comcast any further.
I have been a steady customer for seven years and due to the logistics of Tucson's infrastructure, I will continue to be a customer until alternatives present themselves. Based on your customer service representative's recommendation, I rented a Motorola 6412 Dual Tuner Digital Video Recorder (DVR), at $13.95 a month in addition to my service rates of $115.35 a month. I have since experienced that it rarely records or functions as described by your representative.
I was told and promised by Rob, the customer service representative, that I would"love" my DVR because it would save my time and record my programs when I wanted. Unfortunately, my Motorola device has never fulfilled that expectation. More often than not, I spend my time on the phone waiting for a customer service representative to clear the memory that I can record TV or watch TV without interruption.
Most recently, I entertained a family dinner, hoping that we could watch the Presidential Debates. As fate intervened, my DVR failed to record the debates and due to heavy pixilation, I was unable to watch TV at all. I am quite embarrassed and saddened that I have spent my money on this device and service.
I think you will agree that we have a problem. I was able to schedule service call for a technician to come to my house and "swap" the device out for a "new" one. The term new evidently means "new to this address" because it is apparent that Comcast refurbishes their DVRs. I was subsequently charged $19.99 for the service call because I do not have the service protection plan; even though Rob assured me that I would not be held financially responsible for the service call. Subsequently, I have replaced the DVR five times since originally agreeing to rent the device. The Area Technical Supervisor has been to my house twice as well.
I would like you to either fix this ongoing issue or refer it to your supervisor as soon as possible. I know my problems are not singular or an individual case. My recommendation is to stop using Motorola for cable equipment. I will be following up on this issues next week, and hope to encounter the appropriate action plan.
We switched from just Comcast Broadband to Broadband/tv/landline in Sept 2006.
In April 2008 the computer decided that we hadn't returned the first modem (like we collect old modems). Our *August 2008* bill lists "Unreturned Modem: $45".
When I went online to pay my bill, the 45. was included in the total, which I paid. I next saw a credit balance of 45. I called, and after an hour of haggling was told that their records showed an unreturned modem (which I had initially missed as a line item), and (since I called) that they would put out a search for the "missing" modem.
Two weeks later I called and was told that they "found" the modem & I was no longer liable. But the 45. was a "ghost charge" (honest) that I didn't owe yet. So why was it on my bill? My suspicion is that they sent out a lot of Unreturned Modem billings, hoping that no one would notice. Am I being too cynical?
007, you must work for Comcast. I am practically a computer illiterate and I know you either (a) don't know what You're talking about; or (b) don't understand what We're talking about! I never had problems with Microsoft Outlook 2003 when I was with Bellsouth.net or MSN.
I've had problems similar to those reported here since Sept. 26. Each day a different problem, or a new problem one day, and then back to the old problem the next day. I've received different answers about what the problem/solution is, from the 7-10 Customer Service Rep Techs I've spoken to over that time span.
By talking to so many I've learned (a) eventually you'll get a more knowledgeable and patient Rep; and (b) that Comcast is having big problems with its "upgrade" to Smart Zone and they're tap-dancing like crazy to fix them.
Reps' answers range from "It's Microsoft's problem" "You need to upgrade to Outlook 2007" to "...technical issues with Smart Zone"; Or " just send your emails through the Comcast internet site, that works, so we’ve resolved your problem" to "hmmm... Let's try this." Guess they don't want to have to be compatible with older software like Outlook 2003. (More than one rep didn't disagree with me when I said that.)
My first problem was that messages just stayed in the Outbox. All day/night long. I (think) I fixed that by doing a System Restore to two weeks earlier, deleting my E-mail Account and setting it up all over again.
The weird thing is that when I send test email messages from the View and Change E-mail Accounts tabs, one day it works, the next not. And, the automatic test responses vary from day to day. One day my password was incorrect (Comcast accidentally changed it, Rep said "we apologize" and helped me fix that).
Most times the message when testing email is" "unable to connect with the server... please verify that the port and SSL information is correct." No matter what port and SSL the Reps suggest, none seems to work. Today, the Rep suggested I just send a test email directly from Outlook. That actually worked. (I'm sticking with Outlook because I freelance for several companies from different locations, so I wanted to toggle between all my email accounts.
I was trying to stay with Comcast because I got the $99 bundle - if I drop the internet the price of phone/cable go up, but my patience is running out as of tomorrow.) Tomorrow, if anything else is not working, I'm finding an ISP who doesn't mind working with Outlook 2003.
I hope this post helps someone else!
If you have Comcast you know you pay one month ahead of time. I moved and kept my same package for $100.00 a month. My first bill in my new place was nearly $500.00 with all the transfer fees and additional fees for moving. This is a rip off. I was not behind in my payments. All I did was move. I was told by a Comcast representative, I should have terminated my service and started over. This is not only a waste of my time, but also a waste of their company's time. These are some of the most incompetent people to try and get things done. Prior to this, it took seven months to get their billing errors corrected, but billing me $500.00 for moving according to Comcast is not a billing error. Comcast is right. It is not a billing error. It is a rip-off.
Our business was suffering 20Kb download speed from a T1 dedicated cable. Called Tuesday of last week to get...
I switched to the comcast bundle last year, ever since I did, every month my bill has been incorrect and every month I have to call and spend an hour or more on the phone trying to get it straightened out. I even had to take time off from work and spent 2 hours at their office to get it straightened out and what do you think happened the next month. 'The same thing. Now that a year has gone by my phone was termed from the bundle first... how could that be, shouldn't all of the services term at the same time? So after spending 2 hours on the phone trying to straighten out my bill again, I upgraded to the next bundle which I've had for 2 months. Since then AGAIN my bill is all screwed up where I'm being double charged and charged for a bundle I never asked for. NO ONE SEEMS TO KNOW WHAT THE *** THEY ARE DOING THERE. I need someone who is in charge to help me and no one I have talked to will give me a name of a manager or someone else who has the authority to do anything to fix this mess. My bundle is suppose to be $114.98 per month, I just got a bill for $414.00... This is the worst company for customer service I have ever dealt with... DOES ANYONE HAVE A NAME OR NUMBER TO SHARE???
The last 2-3 days Outlook started to misbehave and ask for my id and password during a session. I changed the security settings several times and managed to get and send emails, but they bounced several times. Today I got in touch with the comcast support line (phone support) and spent about 1/2 hour getting the point across that I had tried all the things that she was recommending.
The last thing I was told before I hung up in disgust was that Microsoft had acknowledged a problem with Outlook and was working on it for Comcast. I was supposed to use the internet joke mail provided by them until Microsoft got things sorted out. I don't know for sure, but its my guess that there is absolutely no people at Microsoft working on a Outlook problem for Comcast one way or the other. I believe that they (Comcast) are just upgrading or changing something and dont want to support or deal with the issue.
I could put up with something like " you will have email back by tomorrow or this week" but to BS me with the stuff about Microsoft working on security bugs just for comcast is just tooo much.