Clarks
Reviews and Complaints

I am appalled by the shockingly poor quality of two different pairs of shoes I recently purchased. With the ‘Basket Weave Mid Heel Court Shoes,’ the soles started peeling away after just the second wear, to a regular day at the office. Fortunately, I had a spare pair of shoes with me that day, but it was still unacceptable. I initially assumed a shoe repairer might be able to glue them back together, though I shouldn’t have to consider repairs after wearing them only once or twice.
What’s worse, the ‘Red Horse-Bit Loafers’ I purchased a couple of months back but only wore for the first time two weeks ago, completely failed on their very first outing.
As I walked through an airport terminal, the entire sole of one shoe fell off. I had to continue to the aircraft with only the upper part of the shoe intact - an incredibly embarrassing and frustrating experience until I received my baggage once the aircraft had landed and I could change shoes.

As a long-term customer who has relied on Clarks for the past twenty years this level of product failure especially on such minimal use is completely unacceptable. It reflects a serious lack of quality control and durability.

I will certainly be reconsidering any purchases in the future.

I have 4 Clarks clogs and 3 Clarks loafer type shoes. They are like brand new and still in the original boxes. They are older and not worn very often (approx. 5 times each) and 3 have never been worn.

The other day I wore one of the clogs and the rubber came off both shoes on the outer side and a gapping whole. As the day went on the sole began to crack and fall apart. Basically they were disintegrating right on my foot. I am 67 years with 2 hip repalcements. I could barely walk in them while volunteering at my local hospital. I stummbled across the parking lot in the freezing cold terrified that I would soon be walking in my stocking feet to get to my car. This is ridiculous. I always thought Clarks were a good shoe, that is why I bought 9 of them (2 I gave away). I never in my life experienced such insanity. I could have fallen an broken my hips or killed myself.

I am terrified to wear any of the shoes or give them away to someone.

4 pairs of CLARKS, totaling $270,turning into pieces and black dust! Hardly worn, the soles cracked crumble and separating from the top of the shoe. Heels disintegrating almost turned my ankle walkning in them. The shoes appeared fine initially then after 30 min saw black pieces on the floor where I have walked. I checked a few shoe repairs and they said "CLARKS HAVING BEEN FALLING APART FOR 20 YEARS OR MORE... THEY ARE JUST CRAP". I NEED A FULL REFUND! call me [protected] Christy

I have always worn Clarks for the last 7-8 years, however in the last 4-5 years their soles are falling apart, layers of coating are disintegrating. And it is irrelevant whether the shoe is worn or not. Just falling apart.

I have around 6-7 pairs lying in such condition.

These shoes are in the range of 2k - 5k and its so annoying to see them falling apart just like that.

Very horrible experience. I had purchased 2 pairs of Emily strawberry shoes one for my self and another for my sister from Oberoi mall Mumbai metro shoes on 14th June 2023. I did not use the shoes as I had purchased mainly for the rainy season.

But to my dismay and disappointment I washed the shoes only twice. The shoes do get washed but after I wear it stinks very bad. No body is able to stand in front of me at my work place. Today I visited the shop and asked for a remedy they gave me a spray and said this will help and to dry them in sun. Due to monsoon in mumbai there is no sun due to continuous rains.

The shoe amount is also not less. They cost Rs 4499. I paid Rs 8998/-

I am very disappointed with your quality of shoes. Since I am a regular customer of Clarks I assumed that I will not face any issue.

I purchased a pair of Clarks leather working shoes from your store in Mid Valley Mall, Level 1 in the city of Kuala Lumpur Malaysia April 2023.

Found out after removing the inner soles from the shoes shortly after purchase that the inner soles were badly cut (no quality control) as though vermin has gotten to eat the fabric of the inner sole.

Went back to the shop and asked to speak or see the manager/in charge but only one girl was on duty and she was told (through the phone) that the person in charge does not want to speak to me and address the complaint. The sales person even had the cheek to tell me to bring the soles to the tailor and had it stitched!

Found that upon removing the other shoes in the shop of the inner soles, the quality was really really bad and those shoes were from India. I never had a Clarks with that quality issue and also was whitewashed by socalled manager!

Got a new pair of Clarks, and I swear in less than 10 minutes, they started to fall apart. The following 10 minutes consisted of the top of the shoe completely tearing away from the sole. I was literally just walking in a doctors office. I can’t make it up when I say that in a total of 20 minutes the top of the shoe completely separated from the sole, just from the bare minimum of walking. They were brand new. I can’t help but laugh at how unbelievable this was, and of course very disappointed. They were so cute

On April 2023 I bought a pair of Clarks CloudSteppers at Bealls in Gulf Breeze FL because I love Clarks sandals. I have only had about 2 months and the soles are busting apart. I have never had a pair of Clarks do this. I paid approximately $35 dollars. I buy Clarks sandals every summer and they usually last a year or longer. I was very disappointed with this product.

My 15 year old daughter was walking around the house in her clogs and the heel disintegrated completely. And this was on carpet, not a hard floor. These are beautiful shoes. Lightly worn, this is clearly a defect that Clark doesn’t want to own up to. Someone could be seriously injured by this. I searched the Clarks website but they only suggest going to the local store. The closest store is 30 minutes from me. I’m not driving there to have them do nothing. They also ask for receipts etc which we no longer have. The shoes are more than 6 months old and Clarks won’t replace shoes over 6 months.

I am very disappointed in the quality of Clark's shoes. In the past I bought Clark's shoes for my whole family. A few years ago we noticed the material used for the sole of the shoes had changed. They are very thick and perhaps made of recycled tires. I put my sandals away for the winter. I tried to wear them yesterday and they stuck to my wood floor. Before I left the house the sole was peeling off in big black chunks.

I take good care of my shoes. I have a few pairs from the 1980s that are still serviceable. Clark's shoes should not fall apart in one season.

Last week I purchased canvas shoes at Clark's in San Antonio Tx. After the 3rd time wearing, the inner sole came out. My old shoes had done this that's why I purchased new ones. I returned them only to be told they would not take them back as they had been worn! The quality of the shoe was very inferior, something offered as a sale item. I bought the shoe as they were easy to get on and off. I'm 87 and bending down to replace a loose inner sole is not possible. Your customer service is beyond terrible. I left the shoes on the counter as the clerk insisted there would be NO refund. Never encountered a return situation like I experienced today. Maybe you make lots of money, but your ethics are unbelievable. Told the inner sole was suppose to come out. So they can be washed. Well, only one came out so you wash one and wear one clean and one dirty. I'm sure you never care that I won't come back. Suppose you can treat customers like this when the important thing is $$$, not integrity. Fortunately I'm old enough to remember that companys did not treat customers rudely and offer inferior goods. Very sad situation. Verna Thompson

I bought a Clark’s boots at your Gallery mall store. They didn’t have my size so I made the purchase at the store. The shoe was mailed to my house. I wore the shoe to a graduation and it’s very uncomfortable. I called the store and was told by the clerk that there is no return.As long as I try it on that’s final.I will like to get an exchange. Thank you. Francis Hutchinson [protected] [protected]@gmail. Com

I had to throw away a pair of beautiful blue leather mules last month (February 2023) because I put them on and the heels had disintegrated! It made me sick because I loved the mules and the leather was in perfect condition. I did not wear them since last year. Today (March 2023) I put on my favorite black leather Clarks, which I only wear for business. I have been working from home and rarely wear them lately. When I looked at the heels the same thing was happening to these shoes as the mules last month. Ugh. I will not buy Clarks again. Yes, they are comfortable, but for how long before they disintegrate? Clarks, you better change the composition of your soles and heels. This is unacceptable.

I received 2 pairs of shoes I ordered from Clarks in March 2023. One pair is the Cora Edge Dark Tan Leather. These shoes were ones that someone else had already returned because I could see that the stickers on the bottom of the shoes had the numbers rubbed off the stickers. Also, besides the Clarks insoles someone who first bought the shoes left a dirty heel insole that says "Mars Wellness Small" underneath the Clarks insole. That insert was just in one of those pair of shoes. Those shoes are too small and I need to return them. The other pair of shoes I purchased (Cora Poppy Dark Brown Tumbled) are too large. The number to call Clarks on the return slip is not a working number. Even online the number for Clarks is a scam number to try to get money from a customer! There is only one return slip and I have 2 pairs of shoes to return and not sure how to return the 2 boxes. Also, without being able to speak with any customer service person, I'm afraid when I return them, the person who receives them will see the worn stickers on the bottom of the soles of the Cora Edge shoes and think I wore them, when they were actually already worn by someone else. I also don't know whether to include the worn heel insert that someone put in the shoe that is not an insert from Clarks. I used to buy and wear Clarks shoes in the past, and they were always good shoes. I certainly will not do business with Clarks again after this experience.

This it the 4th pair of Nature three that I am wearing.

With all 4 pairs the stitching thread gives way and the sole and upper separates. All at the side of the toe.

I now think it is a waste of money buying Clarks as I have never faced this problem with a known respectable brand.

It is too much of a coincidence that all four pair of Nature Three had the very same problem so its not an issue with just one pair.

I stupidly ordered off of a FB sale for "Clarks' shoes. When they arrived four weeks later, I got four pair of cheap plastic no-name knockoff Chinese counterfeits with zero return address or redress. I understand that Clarks is not perpetuating this scam. However, I think you should know about it and sue the pants off the perpetrators, who should immediately be slapped with a cease and desist order, mail fraud charges (how smart of them to use Amazon), trademark infringement, and anything else that can possibly be used to shut them down.

I bought a pair of your slippers Nikki marled scuff bootie at a Khol's store. I was diagnosed with breast cancer. It has not even been two yrs. a year and a half ago. I look down today and the right shoe is coming apart at the seem from upper shoe! this is not the first time this has happened with a pair of shoes I bought from your company. I do not have the receipt. I was homebound with cancer! I did not think they would fall apart. please help me.

PLEASE MAKE THIS RIGHT!

I just received a pair of Clarks Cloudsteppers that I ordered through Amazon as womens size 6 1/2. Charged $83.74 through Amazon and shoes came totally out of sync with anything I have ever received from Amazon. They are huge and were packaged in a plain brown box without protective inserts and obviously worn by another as tags were partially worn on bottom. Wrapped in paper much like Amazon plastic they were loose in the box wrapped in paper and marked as 6 1/2 on tongue. the box was not secure or taped or new as shoes normally come. Since this is my third pair I pulled last summers shoe from closet to compare and I have enclosed a picture. They appear to be a 7 1/2 or 8 size. This is strange for me as I always order from CLarks and there has never been an error of this kind.

The return address listed on package is below. There was no return slip or any other paper work in the package. I have enclosed the Amazon bill. the Delivery number is #[protected]# and the UPS tracking number is [protected] 63

Please advise solution or return.

I own a lot of shoes so don't wear them often and purchase a few in the same color so sometimes store some until needed. That's what I did with this red pair of Clarks shoes when the first pair the soles after a lot of use so I took out my "backup" pair. Even though they are older they were still in the box and never worn. I wore them TWICE and the second time the soles actually fell apart and completely off the shoes! In 50+ years of buying shoes I have NEVER had shoes fall apart like this. Of course I do not have a receipt but the price is still on the box. What can be done about this?

I've bought 3 pairs of Clarks shoes over the last 2 years.

First was bought online (Myntra); second one was from Clarks Brand store and latest from ShoppersStop.

Every single one of them, the sole pasting has come off within minimal usage.

The earlier 2 pairs started to have this issue after being worn for 10-15 times.

The latest pair, bought last week, is having this issue within 2nd time its being worn!

On Feb 1, 2023 at about 1:30 pm I visited the Clarks Shoes store at OUTLETSuite 528H - High Street between Ecco and Johnston & Murphy Factory Store at Clarksburg MD. When I entered the store I started looking around, the male clerk at the register followed me each time I walked down an aisle, he never asked if I needed assistance. When I would walk to the front he would return to the register at the front, when I would go down another aisle he would follow me again staring at me but never asking if I need assistance. I am a black male African American, there were other customers in which were white and he never went towards their way. When I was towards the from to exit the store he followed me to the front until I exited the store. This is clearly a racial discrimination issue. I have shopped in this store many time and never been targeted as I did today. I feel this is a case that need to be address in court! I expect some one to contact me reference this issue as soon as possible. My contact infor: [protected]@yahoo.com