The complaint has been investigated and
resolved to the customer's satisfactionResolved Clarks Shoes — Disintegrating shoes
resolved to the customer's satisfaction
The soles of my partner's Clarks blue suede shoes completely disintegrated as he was putting them on last week. I took them to the local Clarks shop who more or less told be that as he does not wear them often this is NORMAL!!! We both have shoes which are more expensive, cheaper and older [which we look after properly] and this has not happened to any of them. I was told they would send the shoes back to Clarks for analysis and was given a £10 voucher.
I telephoned Customer Service this morning to complain about the situation and was given the same feeble excuse - that is was our fault. She also said that the shops NEVER send the shoes back to them and they always bin them at the shop so I was lied to by the shop.
Such lack of respect for the Customer. They treat us all like idiots. We will NEVER shop at Clarks again and I am now publicising the problem to as many people as I can.