Vivobarefoot Minimalist Footwear Enthusiasts Reviews and Complaints

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VivoCustomer of Toronto, CA

Jul 01, 2023 11:26 am UTC

Verified customer

Vivobarefoot Vivo barefoot shoes

I have ordered a pair of Primus Lite Knit on June 2nd/ 2023 from their website

(order # CA000065554) Unfortunately they were too small so I had them shipped back the next day using the label provided (express shipping)

I checked their website for return protocol and there is nothing about filling any online forms prior, which I thought was weird so I just mailed them back.

Here I am, July 1st and have not received a refund. I tried contacting the customer service number and neither the Canadian, nor the American phone number listed is in service (red flag). I emailed the company using the email provided for CS twice and no response other than the automatic instant reply.

At this point I started to panic.

I then reached out to their Instagram page and send a DM explaining the situation. The person behind the screen said they will escalate my case and I will get a response. Nothing yet. They probably didn't do anything.

I feel like I was scammed. $273 to be precise.

Scammed by a reputable company... What is going on Vivo? Do you even have a customer service? This is rude and ridiculous at the same time. What a shame! I'd like an answer.

Nicole S.

PS - even the number listed here is bogus. You absolutely cannot contact this company by phone. Something is very fishy.

Desired outcome: Please refund

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How responsive is Vivobarefoot's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Vivobarefoot has received 1 complaints on ComplaintsBoard. The first reported case, Vivo barefoot shoes, was published on Jul 1, 2023, and the most recent complaint, Vivo barefoot shoes, was posted on Jul 1, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Vivobarefoot earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Vivobarefoot to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Vivobarefoot is known for their high standards and safety. If you're thinking about dealing with Vivobarefoot, it's wise to check how they handle complaints.

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