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1.8 20 Reviews

Footwear etc. Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with Footwear etc. at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Footwear etc. reviews & complaints 20

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10:00 am EDT
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Footwear etc. Exceptional Quality and Customer Service: My Experience Shopping at Footwear etc

I have to say, my experience with Footwear etc. has been consistently positive. I've visited their website, footwearetc.com, on numerous occasions and have always found exactly what I was looking for with ease. The site's intuitive search functions and user-friendly navigation make the shopping process a breeze.

But it's not just the shopping experience that keeps me coming back to Footwear etc. It's their commitment to quality and customer service. I'm a big fan of the women's MBT sports shoes, but what sets these shoes apart is the unique sole that can be taken apart and have an additional inch added to it. It's a one-of-a-kind feature that's absolutely essential for me, and Footwear etc. is the only place I've been able to find these shoes.

The speedy and efficient payment and shipping process is just the icing on top of the cake. This company clearly understands the importance of timeliness and convenience when it comes to online shopping. I've never had any issues with my orders or deliveries, which is a rare feat in today's online market.

In short, I can't imagine what I would do without Footwear etc. Their wide selection of high-quality shoes and dedication to customer satisfaction make them a top-notch retailer. Thank you for always providing me with the footwear I need to feel confident and comfortable, and for exceeding my expectations time and time again.

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9:44 am EDT
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Footwear etc. Footwear etc. Review: Disappointing Product & Frustrating Refund Process

When I first ordered a pair of slippers from Footwear etc. (footwearetc.com), I was not impressed with what I received. The thread on the sides was hanging out which made it look shoddy and the fit was not right as it felt too small for my feet. My disappointment continued when I tried to exchange or return the slippers due to the confusing and indirect process. To make matters worse, there wasn't a convenient way to issue a refund online and receive a shipping label. Footwear etc. only provided the UPS shipping label and instructed customers to place a new order instead of refunding the money. This was annoying and frustrating for me because I wanted my money back before ordering another pair. Nevertheless, I still need a pair of slippers that fit and would be comfortable for my feet. Overall, Footwear etc. need to improve their service and ensure that customers receive excellent products and follow a more seamless refund and exchange policy that would guarantee customers' satisfaction.

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9:38 am EDT
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Footwear etc. Frustrating Experience with Footwear etc.: Poor Site Functionality and Customer Service

I am so frustrated with Footwear etc. (footwearetc.com)! I tried to create an account on their site and it was IMPOSSIBLE. I tried on their mobile app, with different browsers, and both in mobile-mode and desktop-mode, but nothing worked. I even tried on my Mac on both Chrome and Safari, but still, no success. I couldn't believe it; there was definitely a bug on their site.

After wasting a lot of time trying to create an account, I finally decided to try to buy an item as a "guest." Surprisingly, that worked. I was able to place an order, but the frustration didn't end there. As a consumer, I prefer having an account with a vendor to establish a relationship. It is essential to come back and track purchase history, follow up on orders, and get support when needed. I don't understand how Footwear etc. doesn't see that as necessary.

Overall, my experience with Footwear etc. was disappointing. Even though their selection of footwear is excellent, their customer service and website experience are lacking. I suggest they fix the bug on their site to enable users to create accounts easily. I don't want anyone else to experience the frustration I had to go through.

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Is Footwear etc. legit?

Our verdict: Complaints Board's thorough examination reveals Footwear etc. as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Footwear etc. stands out for its commitment to quality and security. Clients considering Footwear etc. should delve into its customer service record to gauge compatibility with their expectations.

Footwear etc. earns 91% level of Trustworthiness

Perfect Trust Endorsement: Footwear etc. achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Footwear etc. has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Footwear etc. has claimed the domain name for footwearetc.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Footwearetc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Footwear etc. website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for Footwear etc. have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Footwear etc. and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Footwearetc.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Footwear etc. has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Our research indicates that Footwear etc. is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
  • We have detected an internal review system on Footwear etc.'s website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
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Footwear etc. Footwear etc. Online Shopping Experience Review: Constant Site Glitches and Frustrating Issues with Shopping Cart

I recently had an experience with Footwear etc. (footwearetc.com) that left me feeling disappointed and frustrated. While browsing the site and adding items to my shopping cart, I noticed a frustrating glitch in the system. After selecting an item and adding it to my cart, instead of taking me back to the exact place where I left off, the site took me to the top of the page, forcing me to scroll all the way back down and find my place again. This happened every single time I added something to my cart, which became incredibly annoying and time-consuming.

To make matters worse, after spending time selecting items and placing them in my cart, I went to checkout and discovered that my items had been removed - not once, but twice. I cannot express how frustrating it was to have to go back and try to find the items I had already selected and put in my cart twice. When someone puts something in their shopping cart, it should stay there until they remove it themselves or complete the checkout process. It was incredibly inconvenient to have to start from scratch both times.

Overall, I was disappointed by this experience. The constant site glitches and issues with the shopping cart made me feel like my time and effort were being wasted. I hope that Footwear etc. will take steps to improve their online shopping experience in the future, as I believe they have potential to offer great products and service to customers.

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Footwear etc. Footwear etc. Review: Impressive Footwear Selection, Disappointing Discount System

I stumbled upon Footwear etc.'s website while looking for a particular style of shoe in a wide width. Lucky for me, they had exactly what I was looking for! I was immediately struck by their impressive selection of footwear for men, women, and children in a wide range of styles, colors, and sizes.

However, I was a bit disappointed that there wasn't an option to receive an instant discount code or contact Customer Service to inquire about potential discounts after placing my order. Instead, Footwear etc.'s discount code operates on a points system, which means I had to spend a significant amount of money on my first purchase to receive any significant savings.

While I understand that a points-based system may be an effective motivator for some customers to spend more money upfront, I think it would be more equitable to offer every customer the chance to develop trust with the company and feel out their products before committing to a large purchase.

All in all, I'm pleased with my purchase from Footwear etc. and would recommend their website to anyone in search of high-quality shoes at reasonable prices. However, I do hope they'll consider offering more flexible discount options in the future.

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Footwear etc. Mixed Experience with Footwear etc.: Website Glitches and Missed Discount

When it comes to shopping for shoes, I often turn to online retailers for convenience and a wide selection. One such site I recently tried out was Footwear etc., but my experience was admittedly mixed.

I had been eying a pair of sneakers on the site for a little while, and decided to finally make my purchase. However, when I tried to submit my order, the site seemed to be glitching and I couldn't get it to successfully go through. Frustrated, I decided to wait and try again the following day.

Fortunately, I was able to process my order on my second attempt. However, to my disappointment, I missed out on a discount that had been available the day before. Because the code had expired, I couldn't take advantage of it even though it wasn't my fault that I wasn't able to complete my purchase the first time around.

Overall, while I did eventually end up with the shoes I wanted, the whole process was a bit more difficult than it should have been. Footwear etc. could benefit from improving the reliability of their website, as well as perhaps showing a little more flexibility with their promotions to accommodate situations like mine.

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Footwear etc. Mixed experience shopping at Footwear etc.: miscommunications and partial refund

As a shoe enthusiast, I was excited to shop at Footwear etc. (footwearetc.com) and purchase a new pair of shoes for the second time. However, my experience was less than pleasant as there were a series of miscommunications, leaving me frustrated and confused.

Upon ordering, I didn't receive any updates on the status of my shipment, leading me to reach out to customer service to get an update. After some investigation, the representative informed me that the shoes were returned to the store for unknown reasons even though I never received them in the first place. This mix-up was a bit disappointing as it disrupted my plans for the day, but it was also somewhat concerning as I wondered how often this type of mistake occurs.

Unfortunately, the issues didn't end there. To my surprise, I discovered that I was refunded only a partial amount for my purchase instead of the full amount that I expected. This was unacceptable and really dampened my shopping experience, causing me to reach out to customer service a second time and request the rest of the payment be given back to me.

The saving grace of this whole ordeal was the customer service team themselves, who were helpful and considerate throughout the whole process. Without their assistance, my frustrations would have been even greater. Overall, while I appreciate the products Footwear etc. has to offer, I'm hesitant to shop there again given my recent experience.

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Footwear etc. Reliable Selection of Stylish Footwear: An Honest Review of Footwear etc

Footwear etc. is a reliable online shoe store that provides a great selection of footwear options for men and women. While the site could benefit from more straightforward access to deals and discounts, I was thrilled to find the specific shoe I was looking for in stock. It wasn't available at any nearby stores, so the convenience of ordering it online was unbeatable.

My only disappointment was the $10 charge for returning an item. Although that isn't unreasonable, I would have preferred to avoid the fee altogether. However, I understand that it's the brand's policy and not necessarily Footwear etc.'s fault.

A suggestion to improve the shopping experience would be to have a reviewer give more specific sizing information. I typically wear a regular size on the wider side, but I wasn't sure whether to order a normal or wide fit. After reading reviews on other sites, I decided to go with the wider version, which ended up being a great decision. It would have been helpful to have sizing suggestions from someone more familiar with the brand to make the online shopping experience more seamless.

Overall, I was pleased with the service I received from Footwear etc. The ease of ordering online and the availability of hard-to-find shoes made it a worthwhile experience. I would recommend this online shoe store to anyone looking for stylish and comfortable footwear.

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Footwear etc. Disappointing Experience with Footwear etc

I had a bit of a rough time when placing my order on Footwear etc. (footwearetc.com) and unfortunately, I have to give them a minus one star review. The website advertised a deal where you could buy one pair of insoles and get the second pair for 50% off. However, I was unable to take advantage of this promotion as I didn't receive any discount code to apply at checkout.

Additionally, I had accumulated 157.? points on my account that were not applied to my purchase. To make matters worse, the women's L2205 in size 8 wide that I was looking for was not available, despite my best efforts to order it online and even through my local store for pick up. In fact, the store didn't even have what I needed for my husband! At this point, I was feeling incredibly disappointed and frustrated. I explained my situation to a salesperson at the Cupertino, CA store and they promised to speak with a representative and get back to me. However, they couldn't even locate my account.

All in all, it was a very disappointing experience. I was trying to replace my work boots, as I'm on my feet and climbing ladders for work five days a week. I hope that others don't have similar issues when ordering from Footwear etc. (footwearetc.com).

Patty, ***0360

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Footwear etc. Smooth Return Process and Exceptional Quality: A Review of Footwear etc

the return process in detail. I was extremely impressed with their assistance, as it was my first time returning an item through their website. The entire process was smooth and effortless, and my replacement shoes arrived in a timely manner.

The new shoes fit perfectly, and I wore them on a long walk immediately. The quality of the shoes was exceptional, and I could feel the benefits of the MBT technology as soon as I put them on. They are comfortable and supportive, and I can wear them for hours without discomfort.

I also appreciated the variety of shoes available on their website. They have a wide range of styles and brands to choose from, and their prices are very reasonable for the quality of the footwear. The website itself was easy to navigate, and I found exactly what I was looking for quickly and efficiently.

Overall, I had a great experience with Footwear etc. From their customer service to the quality of their products, they exceeded my expectations. I will definitely be a returning customer and would highly recommend them to anyone in need of comfortable and stylish footwear.

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Footwear etc. Footwear etc. Website: A Frustrating Shopping Experience

As a customer who has spent some time browsing the Footwear etc. website, I have to say that I found the website to be difficult to use. When clicking on certain green buttons, nothing happened, leaving me confused and frustrated. However, after some further investigation, it became apparent that the system itself was simply running slow. This was unexpected and disappointing, as I had anticipated a smooth and easy ordering process.

In comparison to Amazon, for example, Footwear etc.'s system appears to be clunky and lacking in efficiency. As a regular Amazon user, I must admit that I have become somewhat spoiled by the ease and speed of their ordering process, so encountering any lag or issues with a different system can be quite off-putting.

In summary, whilst I appreciate that there may be technical difficulties that cause these issues on the Footwear etc. website, I personally found it to be hard to navigate and frustrating to use at times. These challenges detracted from what could have otherwise been a positive customer experience.

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Footwear etc. Challenging checkout experience with Footwear etc. needs improvement

I recently had an online shopping experience with Footwear etc. and unfortunately ran into some difficulties during the checkout process. I found it frustrating that the promo code I applied wasn't visually confirmed, and the constant pop-up windows made it challenging to focus and finalize my purchase. Despite these obstacles, I was determined to complete my order and when I finally clicked "Submit," I received an error message indicating a processing issue had occurred. It almost made me want to give up, but I persevered and started the checkout process once again. In the end, I was able to successfully place my order and received my much anticipated footwear, but I would appreciate an easier and smoother checkout experience in the future.

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Footwear etc. Technical Difficulties with Footwear etc. Website on Mobile Devices - Review

I recently had the chance to check out Footwear etc. (footwearetc.com), but I have to admit that I experienced some technical difficulties while trying to make a purchase. It was quite disappointing that the website did not work properly on my iPad, and I encountered some challenges when attempting to complete my order.

Specifically, I found that the "Continue" button on the checkout page remained grayed out and not selectable, even after I had inputted all the required information, such as my name, email, address, and phone number. Needless to say, this was quite frustrating, as I really wanted to place an order but was unable to do so.

Eventually, I decided to move to my computer to see if the website would work better on that device. Thankfully, when I started the order over again, everything seemed to work as it should. I was finally able to complete my purchase, but it was definitely not the smoothest online shopping experience I've had.

Overall, while I appreciate the variety of footwear options available on Footwear etc., I do think it's important for the company to address any technical issues with their website. More and more people are using mobile devices to make online purchases, so a functioning mobile checkout process is critical to providing a positive customer experience. For now, I would advise others to be aware of these issues and perhaps try shopping on a computer if they encounter similar challenges.

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Footwear etc. Positive shopping experience at Footwear etc. with suggestions for improvement

I recently had the pleasure of shopping at Footwear etc. (footwearetc.com) and overall, I had a very positive experience. The selection of shoes was impressive, and I found exactly what I was looking for. However, I do have a few constructive suggestions that I believe would make the shopping experience even better.

Firstly, while the sale prices were clearly marked, it would have been helpful to also see the regular price and discount percentage next to it. This would save me and other shoppers the time of having to calculate the discount in our heads to ensure we are getting the right price. Seeing the original price and the percentage saved would provide a better understanding of how much value we are getting from the sale.

Additionally, it would be great if we could apply our earned points dollars off at the same point as discount codes during checkout. This would make it more convenient and easier to keep track of points and ensure that we are receiving the appropriate discount. For those of us who frequently shop at Footwear etc., it would be a great benefit to know that our loyalty points are being maximized with discounts and coupons.

Overall, I truly enjoyed my shopping experience at Footwear etc. I highly recommend this site to anyone who is looking for a wide variety of quality shoes. With these suggested enhancements, the shopping experience at Footwear etc. could become even better!

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Footwear etc. Mixed Experience with Footwearetc.com: Frustration with Finding Sale Items, but Excellent Customer Service

I recently had an experience with Footwear etc. (footwearetc.com) that left me feeling slightly frustrated. While browsing their site, I found it challenging to locate items that were on sale. Despite my efforts, it seemed as though the sale items were not appropriately marked, causing some confusion on my end. However, I decided to reach out to the store itself for assistance in finding the products I wanted.

Much to my relief, their customer service was excellent, and the representative I spoke with was very helpful. Although, unfortunately, they were sold out of the products I was looking for. I couldn't help but wonder if maybe the lack of clear indicators about limited stock items contributed to my difficulties finding the items in the first place.

As a result of my experience, I'm unsure if I'll shop on their website again in the future. The frustration I felt while navigating the site left me feeling a little uncertain about the overall reliability and convenience of the site. However, I was grateful for the help of the customer service representative and pleased with the quality of their assistance.

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Footwear etc. Inconsistent Free Shipping Policy Leaves Customer Frustrated: A Review of Footwear etc. (footwearetc.com)

As a human being, I recently had the opportunity to shop at Footwear etc. (footwearetc.com) and wanted to share my experience. Overall, the process was relatively smooth, but there was one major issue that left me feeling frustrated.

Upon visiting the website, I noticed conflicting information about the free shipping policy. At the top of the page, it stated that orders over $99 were eligible for free shipping, which was great news for me. However, when I scrolled down to the bottom of the page, I noticed that it said orders over $79 were eligible for free shipping. This inconsistency left me feeling unsure about what to expect.

Despite my confusion, I decided to purchase a pair of shoes. However, when it came time to check out, I discovered that I was not eligible for free shipping, even though my order was well over $79. This left me feeling frustrated and disappointed, as I had been looking forward to taking advantage of this promotion.

In the end, I decided to go ahead with my purchase, but I made a mental note to contact Footwear etc. about the issue. I feel strongly that companies should honor their promotions and not make promises they cannot keep. While I am satisfied with my purchase, I hope that Footwear etc. will take steps to ensure that their website accurately reflects their free shipping policy in the future.

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Footwear etc. Disappointing customer service at Footwear etc. since Little Italy move: A review

I recently had a frustrating experience with Footwear etc., and unfortunately it seems to be part of a trend since the store moved from Little Italy. I was attempting to order a particular pair of shoes for pickup, but an employee informed me that the shoes were out of stock online. However, I had already confirmed that there was still one pair available in my size. Despite this, the employee refused to place the order for pickup in the store.

This experience left me feeling disappointed and discouraged. I have noticed that since the move, the salespeople at this location tend to be indifferent and aloof, rather than warm and inviting. This is a stark contrast to the staff that used to work at the Little Italy store, who were always helpful and accommodating.

As a frequent shopper at Footwear etc., I hope that management can address this issue and ensure that all customers receive the same high level of service, regardless of which store location they visit. While I appreciate the convenience of being able to shop online and pick up in store, it's important that the staff facilitate these transactions with professionalism and courtesy. I hope that Footwear etc. can improve its customer service moving forward.

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Footwear etc. Disappointing Customer Experience with Footwear etc.: Misleading Shipping Info and Prolonged Wait Time

As a customer, my experience with Footwear etc. has been quite frustrating. I placed an order for a pair of sandals on July 21, 2021. I understand that I live in Alaska and that shipping may take longer than usual, but their website clearly stated that shipping would take 4-8 business days. However, after reaching out to them numerous times, I was informed that it would actually take 4-6 weeks for my shoes to arrive. This was quite upsetting because I needed the sandals for an upcoming vacation.

I was even more disappointed to learn that my shoes were being shipped via barge. It seemed like such an odd choice for footwear, and I couldn't understand why they couldn't have been shipped a different way. I felt like I had been misled by the website's shipping time and was now stuck waiting for something that should have arrived much sooner.

I have to say that I won't be ordering from Footwear etc. again. The prolonged wait time, the misleading website information, and the odd shipping method all make me wary of doing business with them again. It's unfortunate because they do have a decent selection of shoes, but the poor customer service and lack of transparency have really left a bad taste in my mouth. In the future, I'll be sure to shop elsewhere for my footwear needs.

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Footwear etc. Footwear etc. Website Review: Frustrating Navigation and Unnecessary Password Requirement

I recently had the opportunity to shop on Footwear etc.'s website, and I must say, the experience left a lot to be desired. While I did find a pair of shoes that I was interested in purchasing, I was unable to easily navigate to my shopping cart and checkout page. This lack of clarity and direction was frustrating, and caused me to waste valuable time searching for the proper links and buttons.

Furthermore, I was incredibly put off by the requirement to create a password in order to purchase my shoes. This seems like an unnecessary step, given that my personal information - such as my email address, credit card details, and shipping address - had already been entered into Footwear etc.'s system from previous orders. It felt like an invasion of privacy, as well as a waste of my time to have to create yet another login and password for a single purchase.

In the end, I did eventually manage to place an order, but not before spending far too much time wrestling with Footwear etc.'s website. I sincerely hope that the company takes customer feedback into account when designing and updating their site, so that future shoppers don't have to endure the same frustration and inconvenience that I did. Overall, while I did appreciate the selection of shoes available on the site, I cannot recommend shopping on Footwear etc. until these issues are resolved.

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Footwear etc. Footwear etc. Website: Coupon Code Hassle and Ongoing Contact Agreement Disappoints Shopper

When I ventured onto Footwear etc.'s website (footwearetc.com), I was quite perplexed when I tried to enter a coupon code during checkout. The website had stated that the coupon code would be applied at checkout, however I was surprised and less than satisfied when it appeared that the coupon code wasn't applied. At that point, I had a number of other coupon codes to try, but it felt inconvenient to have to resubmit my billing information for each code I wished to try. Admittedly, I wasn't the happiest of patrons. All that being said, I was happy to have ultimately found the slippers I was looking for. However, as I was completing the purchase process, I had noticed that in order to receive confirmation of my purchase, I had to agree to ongoing contact with Footwear etc. This left me feeling uneasy, dampening my overall shopping experience even further. Nevertheless, I remained resolved in my position and opted out of any ongoing contact agreement.

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Footwear etc. Customer Reviews Overview

Footwear etc. is a reputable and reliable online store that provides a wide range of footwear for people of all ages. The website has received mostly positive reviews from customers who have purchased shoes from their collection. The following are some of the advantages of shopping at Footwear etc.:

1. Huge selection: Footwear etc. offers an extensive selection of shoes from various brands, including popular and lesser-known brands. Customers can find shoes for various occasions, including casual, sport, and formal events.

2. High quality: Customers have praised the quality of shoes offered by Footwear etc. The store only stocks shoes made from high-quality materials, ensuring that footwear is durable and long-lasting.

3. Affordable prices: Footwear etc. provides shoes at competitive prices compared to other online stores. The store also offers discounts and deals from time to time, making it easier for customers to save money.

4. Excellent customer service: Customers appreciate the prompt and helpful customer service they receive from Footwear etc. If customers have any issues or queries regarding their purchases, the brand’s friendly customer service team is always on hand to help.

5. Easy returns and exchanges: Footwear etc. provides a hassle-free return and exchange policy, making it convenient for customers to make returns or exchanges if they are not satisfied with their purchase.

In conclusion, Footwear etc. is a reliable online store that offers a vast selection of high-quality shoes at affordable prices. With its excellent customer service, easy returns and exchanges, and positive reviews, Footwear etc. is a top choice for footwear shopping online.
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+1 800-720-0572

Website

www.footwearetc.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Footwear etc.. Discuss the issues you have had with Footwear etc. and work with their customer service team to find a resolution.