Footwear etc.’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of shoe shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Footwear etc. Website: A Frustrating Shopping Experience
As a customer who has spent some time browsing the Footwear etc. website, I have to say that I found the website to be difficult to use. When clicking on certain green buttons, nothing happened, leaving me confused and frustrated. However, after some further investigation, it became apparent that the system itself was simply running slow. This was unexpected and disappointing, as I had anticipated a smooth and easy ordering process.
In comparison to Amazon, for example, Footwear etc.'s system appears to be clunky and lacking in efficiency. As a regular Amazon user, I must admit that I have become somewhat spoiled by the ease and speed of their ordering process, so encountering any lag or issues with a different system can be quite off-putting.
In summary, whilst I appreciate that there may be technical difficulties that cause these issues on the Footwear etc. website, I personally found it to be hard to navigate and frustrating to use at times. These challenges detracted from what could have otherwise been a positive customer experience.
Challenging checkout experience with Footwear etc. needs improvement
I recently had an online shopping experience with Footwear etc. and unfortunately ran into some difficulties during the checkout process. I found it frustrating that the promo code I applied wasn't visually confirmed, and the constant pop-up windows made it challenging to focus and finalize my purchase. Despite these obstacles, I was determined to complete my order and when I finally clicked "Submit," I received an error message indicating a processing issue had occurred. It almost made me want to give up, but I persevered and started the checkout process once again. In the end, I was able to successfully place my order and received my much anticipated footwear, but I would appreciate an easier and smoother checkout experience in the future.
Technical Difficulties with Footwear etc. Website on Mobile Devices - Review
I recently had the chance to check out Footwear etc. (footwearetc.com), but I have to admit that I experienced some technical difficulties while trying to make a purchase. It was quite disappointing that the website did not work properly on my iPad, and I encountered some challenges when attempting to complete my order.
Specifically, I found that the "Continue" button on the checkout page remained grayed out and not selectable, even after I had inputted all the required information, such as my name, email, address, and phone number. Needless to say, this was quite frustrating, as I really wanted to place an order but was unable to do so.
Eventually, I decided to move to my computer to see if the website would work better on that device. Thankfully, when I started the order over again, everything seemed to work as it should. I was finally able to complete my purchase, but it was definitely not the smoothest online shopping experience I've had.
Overall, while I appreciate the variety of footwear options available on Footwear etc., I do think it's important for the company to address any technical issues with their website. More and more people are using mobile devices to make online purchases, so a functioning mobile checkout process is critical to providing a positive customer experience. For now, I would advise others to be aware of these issues and perhaps try shopping on a computer if they encounter similar challenges.
Is Footwear etc. Legit?
Footwear etc. earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Footwear etc. has claimed the domain name for footwearetc.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Footwearetc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Footwearetc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Footwear etc. have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Footwear etc. and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Footwear etc. has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Positive shopping experience at Footwear etc. with suggestions for improvement
I recently had the pleasure of shopping at Footwear etc. (footwearetc.com) and overall, I had a very positive experience. The selection of shoes was impressive, and I found exactly what I was looking for. However, I do have a few constructive suggestions that I believe would make the shopping experience even better.
Firstly, while the sale prices were clearly marked, it would have been helpful to also see the regular price and discount percentage next to it. This would save me and other shoppers the time of having to calculate the discount in our heads to ensure we are getting the right price. Seeing the original price and the percentage saved would provide a better understanding of how much value we are getting from the sale.
Additionally, it would be great if we could apply our earned points dollars off at the same point as discount codes during checkout. This would make it more convenient and easier to keep track of points and ensure that we are receiving the appropriate discount. For those of us who frequently shop at Footwear etc., it would be a great benefit to know that our loyalty points are being maximized with discounts and coupons.
Overall, I truly enjoyed my shopping experience at Footwear etc. I highly recommend this site to anyone who is looking for a wide variety of quality shoes. With these suggested enhancements, the shopping experience at Footwear etc. could become even better!
Mixed Experience with Footwearetc.com: Frustration with Finding Sale Items, but Excellent Customer Service
I recently had an experience with Footwear etc. (footwearetc.com) that left me feeling slightly frustrated. While browsing their site, I found it challenging to locate items that were on sale. Despite my efforts, it seemed as though the sale items were not appropriately marked, causing some confusion on my end. However, I decided to reach out to the store itself for assistance in finding the products I wanted.
Much to my relief, their customer service was excellent, and the representative I spoke with was very helpful. Although, unfortunately, they were sold out of the products I was looking for. I couldn't help but wonder if maybe the lack of clear indicators about limited stock items contributed to my difficulties finding the items in the first place.
As a result of my experience, I'm unsure if I'll shop on their website again in the future. The frustration I felt while navigating the site left me feeling a little uncertain about the overall reliability and convenience of the site. However, I was grateful for the help of the customer service representative and pleased with the quality of their assistance.
Inconsistent Free Shipping Policy Leaves Customer Frustrated: A Review of Footwear etc. (footwearetc.com)
As a human being, I recently had the opportunity to shop at Footwear etc. (footwearetc.com) and wanted to share my experience. Overall, the process was relatively smooth, but there was one major issue that left me feeling frustrated.
Upon visiting the website, I noticed conflicting information about the free shipping policy. At the top of the page, it stated that orders over $99 were eligible for free shipping, which was great news for me. However, when I scrolled down to the bottom of the page, I noticed that it said orders over $79 were eligible for free shipping. This inconsistency left me feeling unsure about what to expect.
Despite my confusion, I decided to purchase a pair of shoes. However, when it came time to check out, I discovered that I was not eligible for free shipping, even though my order was well over $79. This left me feeling frustrated and disappointed, as I had been looking forward to taking advantage of this promotion.
In the end, I decided to go ahead with my purchase, but I made a mental note to contact Footwear etc. about the issue. I feel strongly that companies should honor their promotions and not make promises they cannot keep. While I am satisfied with my purchase, I hope that Footwear etc. will take steps to ensure that their website accurately reflects their free shipping policy in the future.
Disappointing customer service at Footwear etc. since Little Italy move: A review
I recently had a frustrating experience with Footwear etc., and unfortunately it seems to be part of a trend since the store moved from Little Italy. I was attempting to order a particular pair of shoes for pickup, but an employee informed me that the shoes were out of stock online. However, I had already confirmed that there was still one pair available in my size. Despite this, the employee refused to place the order for pickup in the store.
This experience left me feeling disappointed and discouraged. I have noticed that since the move, the salespeople at this location tend to be indifferent and aloof, rather than warm and inviting. This is a stark contrast to the staff that used to work at the Little Italy store, who were always helpful and accommodating.
As a frequent shopper at Footwear etc., I hope that management can address this issue and ensure that all customers receive the same high level of service, regardless of which store location they visit. While I appreciate the convenience of being able to shop online and pick up in store, it's important that the staff facilitate these transactions with professionalism and courtesy. I hope that Footwear etc. can improve its customer service moving forward.
Disappointing Customer Experience with Footwear etc.: Misleading Shipping Info and Prolonged Wait Time
As a customer, my experience with Footwear etc. has been quite frustrating. I placed an order for a pair of sandals on July 21, 2021. I understand that I live in Alaska and that shipping may take longer than usual, but their website clearly stated that shipping would take 4-8 business days. However, after reaching out to them numerous times, I was informed that it would actually take 4-6 weeks for my shoes to arrive. This was quite upsetting because I needed the sandals for an upcoming vacation.
I was even more disappointed to learn that my shoes were being shipped via barge. It seemed like such an odd choice for footwear, and I couldn't understand why they couldn't have been shipped a different way. I felt like I had been misled by the website's shipping time and was now stuck waiting for something that should have arrived much sooner.
I have to say that I won't be ordering from Footwear etc. again. The prolonged wait time, the misleading website information, and the odd shipping method all make me wary of doing business with them again. It's unfortunate because they do have a decent selection of shoes, but the poor customer service and lack of transparency have really left a bad taste in my mouth. In the future, I'll be sure to shop elsewhere for my footwear needs.
Footwear etc. Website Review: Frustrating Navigation and Unnecessary Password Requirement
I recently had the opportunity to shop on Footwear etc.'s website, and I must say, the experience left a lot to be desired. While I did find a pair of shoes that I was interested in purchasing, I was unable to easily navigate to my shopping cart and checkout page. This lack of clarity and direction was frustrating, and caused me to waste valuable time searching for the proper links and buttons.
Furthermore, I was incredibly put off by the requirement to create a password in order to purchase my shoes. This seems like an unnecessary step, given that my personal information - such as my email address, credit card details, and shipping address - had already been entered into Footwear etc.'s system from previous orders. It felt like an invasion of privacy, as well as a waste of my time to have to create yet another login and password for a single purchase.
In the end, I did eventually manage to place an order, but not before spending far too much time wrestling with Footwear etc.'s website. I sincerely hope that the company takes customer feedback into account when designing and updating their site, so that future shoppers don't have to endure the same frustration and inconvenience that I did. Overall, while I did appreciate the selection of shoes available on the site, I cannot recommend shopping on Footwear etc. until these issues are resolved.
Footwear etc. Website: Coupon Code Hassle and Ongoing Contact Agreement Disappoints Shopper
When I ventured onto Footwear etc.'s website (footwearetc.com), I was quite perplexed when I tried to enter a coupon code during checkout. The website had stated that the coupon code would be applied at checkout, however I was surprised and less than satisfied when it appeared that the coupon code wasn't applied. At that point, I had a number of other coupon codes to try, but it felt inconvenient to have to resubmit my billing information for each code I wished to try. Admittedly, I wasn't the happiest of patrons. All that being said, I was happy to have ultimately found the slippers I was looking for. However, as I was completing the purchase process, I had noticed that in order to receive confirmation of my purchase, I had to agree to ongoing contact with Footwear etc. This left me feeling uneasy, dampening my overall shopping experience even further. Nevertheless, I remained resolved in my position and opted out of any ongoing contact agreement.
Overview of Footwear etc. complaint handling
-
Footwear etc. Contacts
-
Footwear etc. phone numbers+1 (800) 720-0572+1 (800) 720-0572Click up if you have successfully reached Footwear etc. by calling +1 (800) 720-0572 phone number 0 0 users reported that they have successfully reached Footwear etc. by calling +1 (800) 720-0572 phone number Click down if you have unsuccessfully reached Footwear etc. by calling +1 (800) 720-0572 phone number 0 0 users reported that they have UNsuccessfully reached Footwear etc. by calling +1 (800) 720-0572 phone number
-
Footwear etc. emailswecare@footwearetc.com96%Confidence score: 96%cs@footwearetc.com95%Confidence score: 95%
-
Footwear etc. social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
- View all Footwear etc. contacts





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!