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CB Banks Citizens Bank Complaints #102-121
Citizens Bank

Citizens Bank review: Unethical business practices

M
Author of the review
10:29 am UTC

I have $3,787.18 available in my checking account today, 9/10/2021. I cashed a check in the amount of $2,125.00. The teller gave me the cash because she said that if I merely just deposited the check, it would not clear until tomorrow, 9/11/2021.

I attempted to deposit the cash I had in hand into my checking account by way of the ATM at the branch, but the ATM was out of service. So I got back in line and gave the teller $2,125.00 in cash to put into my checking account.

When I checked my account online, the cash deposit was put on hold. I went back to the branch and I was told that there was a hold on the cash deposit. They refused to process the cash deposit transaction, and now I do not have the money to cover my bills.

They do not want to give me the money and now I have to deal with late fees' on my bills. They kept finding the entire situation amusing and continued to tell me to have a nice day.

Desired outcome: The employees should be trained better and have a better protocol.

Keywords:
atm bills branch cash checking account deposit late fees online teller transaction
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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
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    Existing Home Loan
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    Personal Loan Applications
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    New Customers
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  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

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