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CB Banks Citizens Bank Complaints #122-141
Citizens Bank

Citizens Bank review: ATM kept cash

K
Author of the review
12:49 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My Name is Karen Amaral
On 3.17.21 citizens bank ATM did not dispense my cash from an ADP card
I am a customer of citizens also.
But the money was on the ADP card and when I did the withdrawal it did not dispense

Citizen claims there is no department to verify the ATM shortage
I called the branch several times and they will not help to refund my money back to my ADP card.
The bank is 1495 Harftord Ave
I am certain that they check the cash in an ATM and know that it was not received.
Thank you.
Karen
[protected]

Desired outcome: want my money back on my card

Keywords:
adp card atm bank cash customer department refund shortage verify withdrawal
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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
    +1 (866) 259-3767
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    Education Refinance Loans
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
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    Wealth Management
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
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  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
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