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CB Banks Citizens Bank Complaints #122-141
Citizens Bank

Citizens Bank review: ATM did not dispense my cash

M
Author of the review
6:03 pm UTC

I was at citizens bank branch at 1495 hartford ave in Johnston, RI at 9:005 a.m. on 5/3/2021 and used my direct deposit social security card issued from the treasury dept. I inserted card and it asked for pin and and amount then the screen kept displaying circle with arrow as if it were processing my request and it was taking a long time. Finally it said remove card to dispense cash, when I did it returned to the welcome screen and never got cash or even a slip. we tried the other atm at drive thru and it would not accept the cash amount and without explanation other than try a different amount. when we arrived at first atm a lady said the machine was not working as card was going in slot. After walking away a few feet a gentleman tried to withdraw cash without success. I am convinced that I am not the only victim this morning. The bank says to see the card issuer and there was nothing they could do since it was not a citizens atm card. My card vendor started an investigation for my loss but said it could take up to 90 days and even then I have no Idea of the outcome. I am a senior and on a limited fixed income and count on this money every month to try to pay my bills. I can't believe that something like this could even happen and it will be a cold day in hell before I ever trust an ATM again and as for citizens bank I think your bad policies are only exceeded by your greed

Desired outcome: To Resolve my 600.00 loss

Keywords:
amount arrow atm bank branch bills cash circle direct deposit drive thru explanation fixed income greed investigation johnston loss outcome pin policies processing request ri screen senior slip social security card treasury dept trust victim
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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
    +1 (866) 259-3767
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    Education Refinance Loans
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
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    Wealth Management
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
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  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
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