Citibank — hiding assets in order to charge monthly fee
My net worth with Citibank shows as being over $100 K on my statements in 2011 which entitles me to have a free Citi Gold account. However, I was charged a $30 dollar monthly service charge for October. I called Citibank on 11/2/2011 and was told that what I see on my statement is not what is counted as net worth at Citibank. My Annuity purchased by Citicorp Brokerage for me held by Hartford is subtracted but not shown on my account. I was told that what I see on my statement is not the real value that they use to calculate whether or not I qualify for a Citigold account. They deduct the $5.5 K Hartford Annuity from the rest of my holdings when assessing my "real" net worth with Citibank. I was never informed of this. It is a cheat performed by Citibank to extract charges by hiding this information. If it is included in my statement as part of my net worth then that should be the sum used to qualify for or not qualify for a free Citigold account.