Citibank

After suddenly having trouble logging into my fairley new citi account one day, the citibank sent me an email on august 27, 2021 saying my account will automatically close with no explainations to why or any prior warnings. All the email stated is that I violated terms and contact the fradulent department and press option 4 to discuss the matter further if I have any questions? So, that is exactly what I did, within a weeks times after calling on different days, calling a few times a day, after talking to atleast 15 different people in total, no one could tell me why my account closed or what suspected fraud activities were made? I was told by one service rep that I was sent a letter... That never came, another service rep informed me the upper department//management of the fraud department will not tell them why my account was closed and just wait on a letter... Once I explained that a letter, I should have gotten by that time, never came, the service rep replied that she will email the upper/back office to issue me out another letter... At that point, I just hung the phone up in her face! They were sounding like idiots!... I knew something was wrong when no one could tell me why my account was closed... Not a soul! Two male service reps had me to go through all these steps to make sure I am the account holder, once verified, they put me on hold to ask the fraud department what's going on, they came back to the call stating "your account is under investigation and I cannot give you anymore information at this time, I am going to drop this call now" they are the fraud... These ppl are scamming and must be stopped!

On 9/5/21, I purchased a car battery from walmart for $127.01 - I was unable to get to walmart auto center before they closed at 6pm due to my scheduled ride being late. Once I got home, I cancelled the purchase because I needed to find a battery for my car. I chatted with walmart and was given the cancellation email & reference number for the conversation thread showing that they had released the funds. I call citibank inquiring about a credit because I need that $127.01. They informed me that due to it being reversed on walmart's end; they are unable to provide a credit. I became upset because the purchase, the cancellation of said purchase were done on the same day! Finished with being told that I will just have to wait because there is nothing that can be done. Every other bank issues a temporary credit for situations such as this. But citibank - their hands are tied.
The next day (labor day), I wake up proceeded to check my account in order to see what I can do with however much money is my account in regards to getting my car up and running. On the app, I kept being told to reset password - why?! So I go to the actual website to access my account - don't recognize that login information, again reset password. So I did just that, finish and go back to login - dont recognize that login information. Now i'm livid! I call citibank - put in my social security number and the automated response was sorry but we dont have an account with that social security number.. Wtf! I get a customer representative on the phone, who informs me that a hold has been placed on my account! I asked why?! He responds I don't know they don't give us that information. So who can give me that information?! He doesn't know… I angrily asked to speak with a supervisor. 45min later, she comes on and I ask why am I not able to access my funds, my hard earned money?! She states the same thing "there is a hold on your account." I got that part already - I asked why?! She, the supervisor says she doesn't know… omg so who the fu*k knows?! Its a holiday and I have no access to my money and all everyone can tell me is they dont why and they dont know when, an eta does not exist on when the hold will be lifted! Are you fu*king kidding me! Its my money! While researching on what I can do; I see every article states that bank institutions are required to send out a notice of the account being frozen and or explain to the customer why this has happened in the first place..
Nobody has told me [censored] - I get paid on thursday and I have bills to be paid and citibank is fu*king w/me and my goddamn money.. This [censored] has to be illegal - I mean who/ what the fu*k gives them the power to have control over money I worked for?! I have been nothing but to wait.. To motherfu*king wait! When I say im livid, I am livid!

This is a new checking account. I set up a 2x a year payment with my insurance company when I opened this account. Payment from my insurance company was returned due to NSF on Thursday 9/2 No notification on my on line account Friday 9/3. Only until Saturday 9/4 was there a fee and a returned check. I called and the system would not reverse the fee. I had to wait 5 days (over a holiday weekend)9/7 to notify the insurance company of a returned payment. Every Friday I have a direct deposit of over $1300 going into my account. The check should not have been returned, a few hours later there was sufficient funds. Please reverse the NSF fee of $34.

my complaint is with citibank bank. I have used his checking account for about 3 years. and had never had a problem with them. A few weeks ago I received a letter from them, to be more specific on August 15th. the message of the letter was practically the following, my account was being reviewed for suspicious activity and I had to contact them to confirm some information or my account was going to be blocked. I quickly contacted them by phone and explained that I had received a letter from them and shared the case number that came with the letter. (KYC-[protected]). They confirmed that everything was fine with my account and that I could ignore that letter. Well, a few weeks later, to be more specific on Thursday, August 26, 2021.

I receive another letter, my account has been closed. I quickly get in touch with them and they tell me that my account has been blocked and is in the process of being closed, that there is nothing they can do and that they cannot give me any information about it. I had to wait for a letter that would arrive in 30-60 business days to get information on why my account was closed and the check with my funds. an account with almost $ 170, 000. all my money. I am now unable to withdraw or access those funds for 30 to 60 days. which is frustrating and makes me quite angry and which I consider unfair.

I just got off a call with an EXTREMELY rude and offensive customer service rep who I contacted about activating my brooks brother credit card. I had been waiting for the card for over a month and finally received it. I spoke to someone early who said it was good to go, but when I went to register online it said it was not active. This obviously prompted me to call back. The rep refused to give any information other than to say their name was Brian and said he would forward me to a manager, but instead hung up on me. For the entirety of the phone call he spoke to me as if I was dumb, told me to listen when what he was attempting to explain was not my question. As a nurse, who focuses a lot on active listening to solve issues, my understanding is he was supposed to listen to what I was explaining in order to solve the situation appropriately. He told me I was talking over him and I needed to try to be patient. I've never experienced a situation with a credit card company before when all I simply have been trying to do for the last month is set up the brooks brothers account so I can pay off the bill that we only open to get the discount off of the purchase as they recommended. I will unfortunately never use a citi bank credit card again after this so I never have to deal with someone so rude. I hope their is a way you can locate this individual so this does not turn another customer away who is happy to spend money and support businesses in these crazy times. This call was made at 9:15pm on Wednesday, September 1, 2021 lasting approximately 8 minutes until he proceeded to hang up. Again, he claimed his name was Brian, but refused to give me any further information to make any sort of complaint. He had a southern accent. Thank you.

ALL LIES me and my husband and i open am account and money just keeps just disappearing? okay well i stood for it long enought getting hung up on and talk to like i am trash really and would not even talk to my husband is even on the account and they would not talk to him they talk atm fee and bank fees and over draft fee the funny thing is i dont have overdraft so really and they get mad becouse my account stays negtvie really okay got you i want my all my money back really who treats people like this.

I have repeatedly called customer service about fraudulent charges on my credit card. They are listed as fraudulent charges on Citibank however for some reason my Phico score has decreased substantially because of CBNA reports Of late fees and other comments.

I need someone to go back into my account and correct this because I have had an excellent FICO score for many many years and you are ruining my reputation.

Citi bank locked / put a hold on my account for absolutely no reason and customer service won't help me.

If citi bank is closing my account how long before I receive any closer letter ?
how long before I receive a check of my available balance (I have a lot of money locked in there)

CITIBANK WILL NOT BE ABLE TO PROVIDE TRANSACTION RECEIPT WITH MY SIGNATURE. THIS IS A FRAUD TRANSACTION AND STILL THEY HAVE HELD ME ACCOUNTABLE.

PLEASE SEE BELOW EMAIL SENT TO CITIBANK
[protected]@citi.com

CARD NUMBER: [protected]
Subject: Fraud Transaction for USD 3800

Dear Security operations manager,

This fraudulent transaction on my card number above for USD 3800 needs to be re-investigated please. Here are the sequence of events and request your assistance in re-opening the case for further investigation

1. Reported to security ops that card was lost and see a transaction of USD 3800 on my credit card
2. Investigation was complete (Against my favor) by security ops by confirming my vehicle details are matching to what I own.
3. I have asked the case to be re-opened as it looks my vehicle details have been compromised and cannot be used as evidence for transaction. CASE was re-opened on 21/June/2021
4. I have requested for evidence of details including Bill / receipt authorized by me with signature. I'm told by security ops credit card was present when authorizing and the receipts signature matches my drivers license. THIS CANNOT BE TRUE, IF SO I NEED EVIDENCE PLEASE AS MY CARD WAS LOST AT THIS POINT OF TRANSACTION
5. re-opened case was again closed (TODAY ) without sharing any evidence for decision.
6. PLEASE request to re-open the case and help for proper further investigation as my credit card was lost/stolen and the same party has compromised my vehicle details.

Kindly request to be diligent in handling this case

Kind regards
Emerson K

I recently contact Home Depot Customer Service in regards to an error I made when paying my Home Depot bill. I in error paid my husbands Home Depot card instead of my own once I realized what had happened it was due on August 14th and I paid it August 20th which I understand I would incur a late charge but not to have my limit reduced after 6 days. Myself and my husband purchase a lot of products at Home Depot and do not feel this action was necessary.

I choose to shop at Home Depot and not the competition Lowe's which is right across the street because of the employees who work there who are always kind and very helpful.

I work in Finance and Collections and have never done this to a customer and or member. I am writing this to just let you know how unsatisfied I am that 6 days late and limit reduced and again once I realized I took care of the matter immediately.

Thank you for your time.

Jacqueline A. Haskins
1695 Houghtaling Road
Cato, NY 13033
email: [protected]@gmail.com

My case-I opened an online checking account at citi bank on 2nd july .After few days on 12th july when I already deposited money on it I received a mail that my account is closed and i have to reach out to fraud department. On july 13th After reaching fraud dept at this number they said my account is closed with no clear reason. Upon asking when I can get my money back 7000$ which I deposited, they were just asking for more id docs. After uploading the docs called again on 21st july and got same response. Again called on 23rd july they did the same 30+ min process but after showing lot of frustration they told me that I will receive my money within 15 days. After calling again on 12th aug they said my check has resent on 1st aug and will receive by 15th Aug. I have still not received any money which I need for medical urgency. Would never suggest anyone to put their hard earned money with this bank

Calls took place on 08/23/2021 between 6 pm - 8 pm EST. If I could give 0 stars, I would. I changed my phone number and was going to all of my accounts (Citibank and others) to update my information. I tried to update my phone number online, but the system wanted to send a verification code to my previous phone number. I called customer service but the CSA kept saying that my new phone number was unverified. I couldn't understand. Of course it was unverified as I had just had the number changed that day. I asked for a supervisor and things only got worse. She refused to transfer me, began talking over me then disconnected the call. 2nd call, went through the automated system, verified myself with the CSA who then transferred me to a supervisor as I had requested. The supervisor asked for my new number and my previous number then put me on an extended hold. She eventually returned stating that they were unable to verify my identity and I would receive a letter in 7 days. I was blown away. I passed the automated system at the beginning of the call, the agent who transferred me to her had verified my information, but now I suddenly couldn't be verified and she refused to tell me anything more. She could have at least explained the process she was supposedly following to help me understand what was She was being so rude and all she had to do was make the smallest attempt at helping me understand what was happening and why, but she didn't even try. 3rd call, I again passed the automated system and the first agent who transferred me to another supervisor. The supervisor was incredibly rude from the beginning, stating that everything had been explained to me by the previous supervisor I had spoken with (she had not even attempted to explain anything to me), kept cutting me off when I would speak and stating that they were not going to give me any information pertaining to my account. I was so confused as I had never asked for any information, rather, I was trying to GIVE them information to keep my account current. The 2nd supervisor on the 3rd call remained extremely rude and it felt like she was accusing me of something. I just wanted to update my phone number. 4th call, I was immediately routed to the fraud department (apparently I was now reported as attempting fraud by wanting to keep my account contact information current). FINALLY, this agent took the time to explain to me the process and just help me understand what was going on. Apparently, my new phone number is considered "unverified", so if they are unable to send a code to your previous phone number to verify your identity, you end up getting reported to the fraud department. All other business will also use an email address or send a verification code to the new number, not the old one, but Citibank has to be different and unreasonable. Why would I have access to my previous number when I had just changed the number that day? Same phone + new phone number = no longer able to access the previous phone number. I used to love Citibank but now I have to wait 7 days for a letter in the mail with no access to my account. All because I wanted to keep my contact information current. Good job Citibank, makes perfect sense. Just to add, I updated my phone number with my other bank accounts without incident and in only a few minutes total time each.

I have fees on my account. I went to the branch located on 207th street and Broadway. Spoke to a manager. I was there since 1:30 PM ON FRIDAY AUGUST 20th. We contacted customer service in reference to the FEES. AND THE REPRESENTATIVE DISCONNECTED THE CALL.
Manager printed out the statements and it came out that I was correct. I have fees over $1, 000 unexplained. I left the bank at 6PM without resolving the issue. Please contact me

Scott Cardel, owner of Cardel Catering, Alameda Ca
February 2021 approved for PPP funds Denied by Citibank 4 x
No explanation. I received PPP last year in the same account.
I intend to file a complaint with FTC and Alameda Cty DA

I have 2 credit cards opened (double cash and rewards), Double Cash I have had for many years. Several years ago you announced that you are removing benifits like auto damage waiver, trip cancellation and others, but you left entertainment, which to me is useless. On top of all this you are one of the highest interest rates around. I am very disappointed with you and your lack of service that you use to provice. I have found another credit card (Chase) that offters the type of benfits that I use to get from you so I will stop using your cards all together. Too bad you are not more customer service oriented as you sure to be...

Hi

I've been a Citicard member since 2006, That's 15 years without a single missed payment until I changed my auto pay amount and was unaware it didn't go through! That one time
last month a payment was 8 days late! The amount was promptly paid the
when I realize what happened.

Instead of recognizing my superior record with Citi they decided to be an [censored] about it and cut my entire credit line on both card thus severely damaging my credit score!

I just paid off one card they now owe me five dollars!

My credit was reviewed by an "Automated Consumer Interview System"

A STUPID computer bot decided I should have my credit cut off! REALLY!

Since my Equifax Report is Frozen I'm not sure where they conjured up this nonsense.

I've just gone through every line of my credit report and there is nothing I repeat nothing derogatory to prompted you to do such a hideous thing.

CITICARD reviews by using an "Automated Consumer Interview System"
15 years of credit history gone because of artificial intelligence, And I use that term loosely.

A computer bot decided I should have my credit cut off!

I want to let everyone know about Citicard's egregious behavior and the treatment of the senior clients.

When considering an credit card for your business or personal use
This is not the one to choose, there many other companies that value their long-standing clients. CITICARD IS NOT ONE OF THEM!

Good morning,
I am filing a complaint due to the extremely poor service I received over the past few weeks by your representatives. I initially tried to open this account a month or so ago via the app. It gave me an error message that something went wrong so I tried it a few more times with no luck so I decided to message the reps to ask why or for help. The number listed on the error message to call is disconnected as well. The reps stated that they could not help me and that I needed to call a specific number between the hours of 8-5 Monday thru Friday. I work in another financial institution so these hours are difficult for me needless to say. I called in to get help with setting up this account and they stated that I needed a code to bypass this error, so one was given to me. I tried to use this code the following day but there was nowhere for this code to be entered on the error screen. I called back and the next person stated that there is no code to bypass this error and I must have received incorrect information. I asked the gentleman on the phone to help me if he could and he was able to open the account as requested via the phone on 7.26.2021. He stated that I could access this account in 1-2 days via the app during our conversation. I attempted to view this account on the app that following Wednesday and I was not able to. I called back again that Friday since I was still not able to access the account and they stated that I would not have access to this until I received my debit card in the mail. I was becoming very frustrated at this point in time as I have received all sorts of information that turned out to be incorrect. The following Monday I decided that the time had come for me to close this account due to the quantity of issues I had dealt with in the short amount of time that I have been attempting to do business with Citibank. I first sent a message to have this taken care of and they informed me that I needed to call the 800 number to get this resolved so I did just that. I spoke with three different individuals that day in attempting to get this taken care of. They all told me that I had to call back during certain business hours to get this taken care of and I felt this answer was unacceptable from my point of view. The representative (Mandy I believe) ensured me that she would take care of this the following day when her shift began at 5 PM and that she would call me back to let me know when this was taken care of. I did not receive a phone the following day, in fact I am still awaiting that follow up call to this day. I called again two days later to get the account closed and I was placed on hold for an excessive amount of time without getting placed in contact with someone (30 minutes +) so I had to disconnect the call as I am placing all of these calls during business hours. I called again today (8.10.2021) to get this taken care of once again. The first gentleman I spoke with could not understand my request so I asked to speak with another rep. I was put in contact with the same lady (I believe) that told me she would follow up with me last week once the account was closed. She stated that she was unable to close the account for me since it was originally opened via phone. She stated that she would transfer me to another rep who could help me and placed me on hold. I remained on hold for the next 46 minutes until the call was disconnected from Citibank's end. All of the representatives spoke English very poorly and the communication was very difficult during these calls as a side note. We do have a credit card thru Citibank and we enjoy the benefits it offers and we use that for all of our every day purchases. We had been very impressed from our experience with the credit card over the years so we decided that it would make sense for us to move most of our assets over to Citibank as well. We would like to continue to utilize our credit card and would like to have the savings account closed as per my multiple requests. It is unfortunate that I have to file this complaint as I am not one to complain about most things as I work in customer service myself and I understand where most of these people are coming from and dealing with on a day to day basis. However, since this situation has been handled extremely poorly on multiple occasions, I feel that I have no other alternative to do so in order to have the account closed as I have requested on many occasions. Thank you for your time and my contact information is as follows
Ryan Ishman
C 814.316.5103
526 Trout Run Rd
Punxsutawney PA 15767

I opened a Citi savings account about a year ago, no issues until today. I wanted to transfer 20K from my Citi account to another bank and ran up against their transfer limit. "For my protection" they limited me to $10, 000 per day and $15, 000 per month. So it will take 2 months for me to get $20, 000 of my own money? Not a loan, my money. I called and the agent confirmed the maximum amounts I could transfer so I decided to just close the account and was told I could get the money wired to the other bank for $25! or they could mail me a check that would take between 10 - 14 days. There are no branch offices in my city so I'm stuck.

And don't get me started on their automated phone tree.

CITIBANK NEVER AGAIN! After a 10+ year relationship, they arbitrarily closed my NRO account! Trying to get help from their service team is like pulling teeth! So painful! They answer the phone like this, "Ha, so tell me?" like they're agony aunts versus banking professionals. They sent a demand draft which took a week to get to my father. Then they made the process of opening a new account so complicated with very little support which dragged on for 4 months! Moved my relationship to a new bank now they're dragging their feet with reissuing the expired demand draft, saying a written request signed by me and scanned to them is insufficient. I'd like to know what my recourse is when I'm not in India and thanks to the Covid crisis, can't get there anytime soon. How do I get the bank to reissue my demand draft? Shouldn't their service to NON-RESIDENT INDIANS account for the fact that their clients are not in the country? Ridiculous!

Hello Team-My credit card ending with 3025 has charge Rs. 1000 levied. But last time when I talked with customer care they assured that due to Corona Pandemic it will be waived off and also second reason is I lost my card. So only new card was issued. Please resolve this issue on priority.Waiting for quick response as my last bill paying date is 7th of August.I am long time citi bank credit card customer.Please waive off this untrue amount or I am ready to surrender the card.