Chrysler

Bought a 2016 Jeep Wrangler sold as is apon purchase we were told that before we pick it up that the vehicle will be looked over front to back the noticed a fresh inspection sticker on the Jeep the sales person spoke with the other sales person who took it in on trade he indictates that they havent had the Jeep in to look it over yet. Second day we have it the change oil indictor comes on we call to inquire and were told the oil has been changed just have to reset it come to find out the oil wasen't changed we were leaving for vaction the following day and were told we should be okay until we return no we would like to have it changed before we leave so the sales person was able to get us in the following morning quickly call us and says can you get here right away yes no problem 10min drive apon arrival we were greated by a not so nice person in service who indicates to us that we were supposed to be there right away I said it takes 10mins to get here he say's well your going to have to wait 20 mins I'm not holding a bay for you I said do not speak to me like that I went to speak to our sales person which looked after the situation on our drive home we hear a clunk from the front when you hit a bump and a squeak from the rear we get home I call my mechanic to get it in right away cause the dealer would have been a few days most likely he looks our vehicle over tells me the rear rotors are gone the e brake needs pads and the hardware kit also 2 front U-Joints drivers side and passengers side so I call the sales person they say I will see if I can source out the parts in the mean time I tell my mechanic order the parts just incase which he recieved in 30 mins 2-1/2 hours later I call back I'm still waiting to hear back I said he needs the parts asap or the jeep will be holding up his bay all weekend so after along wait I got my mechanic to go ahead with the work the sale person said the parts are apid for and will be there in 30 mins well thats way to late he needs his bay today cant wait until monday so they say we can offer you a loaner for the weekend well no the jeep will be ready today so they say I will call you back Monday and we will do something to help out in my opinion should have covered the cost of having the jeep repaired my wife speaks to the sales person and told her how disappointed she was with them for not doing what they said and having the jeep looked over before letting us take it and is told what did you want me to do shut the dealership down for you. Thats why there called inspections had we not had the jeep looked at and kept driving it this case could have been alot worse i called to speak with the sales manager as we haden't heard back from our sales person due to health reasons haden't recieved a call back in 3 hours so I went into see him I waited an hour to see him we had a meeting and I said put yourself in my shoes how would you feel after spending $35,000 on a vehicle and having to put $1200 worth of work into in a month not very far he said well you did signed a paper saying it was sold as is thats fine but do you not look them over before selling them this is not a $1000 vehicle its $35,000 should have been looked over not over looked we feel that we should have been priority as we are a customer and customers are #1 we were told to have it inspected due to the fact that they had no way to get us the yellow copy for the inspection sticker which illegal not to have due to faudulant stickers going around took the jeep back to my mechanic more money another $400 for front shocks and labour costs now the dealer paid for the first round of parts and offered to pay for the inspection or give us a gift card well in my personnal opinion they should have paid for it all you can't put a price on someones life we were looking to upgrade my 2016 Honda for a newer vehicle but we will take our business elsewhere where we will be treated like customers not a door mat

Hello I purchased a 2021 Chrysler Pacifica mini van in March of 2022. i was told this van was brand new and it only had 3 miles on it. Let me give you a little history. I traded in a 2019 Toyota Tacoma for this Van so I could have more room with the kids. I loved this van and the color. Ok then about couple months of driving this brand new van the check engine light came on and i took it to the place i bought it which is David Taylor Chrysler in Murray KY. They could find nothing wrong with as to why the check engine was on and it read no code. So they turned light off and I went on my way. Around June the van overheated on my way home from church and I was stranded on the side of the road. Luckily some church members came by and stayed with me until i could get a wrecker to pick it up and take it to facility I bought it at. I cannot remember what was wrong with it and it was under warranty they did not give me a copy of the service that was done. Ok so that was frustrating enough then i went to have my oil changed and tires rotated. The Van drove fine before tires were rotated. I left after service was done and the van was making a horrible womping noise that sounded like the front end. Took it back to the dealership and they checked it and said it was out of line and i needed to new tires. ok brand new vehicle i am the only driver of this vehicle. I work 3 miles from my house so i would know if i had hit something bad enough to know it out of line. The dealership tried to sell me 2 new tires for 715.00. ok I am a woman and of course we always get treated like we are stupid. I text my dad because I lost my significant other 4 years ago so i depend on my 81 year old father to guide me thru things like this. He said do not pay them for new tires that we could get them cheaper somewhere else. So they said they would put the tires back like they were when I brought it in and line the front end up. which I found out later was a waste of money because if it had bad tires you could not line a vehicle up. Needless to say I left there extremely upset and told them I would never buy another Chrysler Pacifica and especially not from them. I purchased a new vehicle hoping i would not have trouble and have to depend on someone for rides but obviously this isn't the case with Chrysler products.

On September 4th, 2023 I revisited the DARCAR dealership in New Carollton, MD to trade in my 2014 Chrysler 300 and to purchase a new 2023. I passed the closest dealership to me because of the outstanding customer service I received. I thought it was the same boy was i wrong.

I was offered about $10,000 of products. After I looked it over and realized it was to expensive. I went back to the dealership and ask for my car or remove the packages. The Manager came in all hostile and told me he can not take the packages off and that my car was sold he was only going to remove 3 of the packages and my note will remain the same and the refund will be sent to the bank and i don't want it than the bank will just come get my car.

I did not understand why he left the wheel lock and nitrogen package on for a charge of $295.00 when the locks where on the car when I got it. Also you left the Assurance on the car which included a tire check and nitrogen added at no cost.

The manager was rude and I would never advise anyone purchase

Chrysler if this is the way the treat senior afro American citizens.

I did not understand why I was paying $4.00 to destroy tires

$500.00 for dealer processing,

$874.00 for commission which sates not required by law.

I asked about this and was told this price was in the quote. What Quote.

The finance person did not see the wet paper that my salesman

James Asieud-pani said he had told and showed me which was lies. 

This dealearship should represent Chryrsler. I wrote a bad survey and

was contacted by Ali he said he was going to reach out to the Manager

who was on vacation. I have not heard a word.

I need some one to reach out to me to explain.

Thanks

Twanna Smith

[protected]

I own a 2016 Ram truck with the EcoDiesel, with about 102,000 kms on it so it is off of warranty. But I have replace the def pump and tank at a cost of just over $ 4,800 and now am waiting for a exhaust sensor at another $900 cost and they tell me at the Chrysler dealership I might have to change another one for some where over another $1,000 , the tech tells me he hopes the rest of the exhaust system is ok or it could cost me alot more, for a truck that has just over 100,000 kms this seem very excessive mount of money to keep my Ram on the road. I have been buying Ram trucks since 1997, and have never run into this kind of trouble,

August 1, 2023 on our way to NJ Motor Vehicle inspection, the check engine light appeared and a DEF signal indicating the DEF was bad. We drove to the dealer (Chrysler Jeep Dodge of Warwick NY, where we purchased the vehicle and DEF) A part was replaced, but additional parts had to be ordered. One part has still not arrived, and we are told October 4 is the new expected date.

The dealership has been very helpful, offering loaners, etc. but they can't work without parts.

This vehicle pulls our RV, and we have had to cancel several trips. Some of which we lost our deposit for. Half our RV season was lost due to the delay in getting parts.

We have contacted Chrysler consumer care several times (case # [protected]) and were told they would expedite the part, but nothing has happened and we have not been contacted with information.

Tom and Debbie Colby

[protected] or [protected]@optonline.net

My dealer is refusing to repair my wife’s clutch even though they are on hold for selling any new jeeps with the same clutch because they are dangerous according to the nhtsa!

And they won’t reimburse me for getting clutch replaced unless I put back the same failed clutch assembly?

So they expect my wife to drive around with a dangerous clutch (which is already slipping by the way) while we wait months for fca to tell us how and when they will repair the clutch?

To add insult to injury…rumour has it that their “fix” will be to replace with the same dangerous clutch …and update the software to warn her when it is failing.

Effectively my wife has no vehicle. She is scared to drive it now and we dont have the $1500-$2000 to pay for a clutch out-of-pocket.

Class action lawsuit anyone? If so i’m in.

My wife and I ordered a 2023 Ram Regular cab on April 19th. It was finished on May 20th. It took them until August 23rd to be shipped. My original delivery date was August 23rd. Then for what ever reason they then changed the delivery date to September 15th.

Then YESTERDAY they changed it to September,29th.

Just how damn long to we have to wait for our truck!

The 19th of September it will be six damn months we have wanted for our truck?.

We have already ordered our cap for the truck. Its been payed for since the end of June.

Hello. My name is Andrew Adams. I have a 2015 Dodge Durango SXT. VIN 1C4RDHAGXFC937774.

On August 26 2023 I was driving from Las Vegas, Nevada to Apple Valley, California. I was going about 70 miles an hour and I noticed that my temperature indicator was all the way at high. I pulled over to let it cool down as I figured it was 107 outside even though there’s never happened before. When I got back on the freeway, the wa was multiple indication lights in my car shut off. My family and I sat in the desert for two hours in the heat, waiting for a tow. I got it towed into California to be looked at, and there was nothing they could do. I had to get it towed all the way back to Nevada and they said they have to rebuild the motor which is going to cost about $9800, I’ve had three text look at it and it’s all the same issue I have is that there’s only 58,000 miles on it. This is an issue that doesn’t normally show up till after 200,000 miles. I drive it to and from work, which is only about 3 miles each way. I don’t feel like I should have to pay $10,000 to rebuild a motor that only has 58,000 miles on it. Services have been kept up since I’ve had the vehicle. I need this vehicle for my family to be able to get around. It is currently stuck at a shop and there’s nothing I can do because I don’t have $10,000. I need to know that there’s something that can be done because this is such a low mild vehicle and this is not what you pay for and expect when you purchase a vehicle. No one should have a vehicle blow up on them with 58,000 miles on it.

Huntington Beach Chrysler Dodge Jeep Ram will be very attentive during the car buying process. But their customer service after they hand you the keys is horrible.

On June 29th, 2023, I purchased a slightly used Wrangler from them, and I specifically told the salesman that I did not want to purchase any of the "Protection Package" add ons that they put onto every vehicle. He said those were negotiable. I specifically pointed out that nitrogen for tires was free with my Costco membership. Well they took that add on off but still snuck the GPS ($999), the Anti-Theft warranty ($799), and the Surface Protection ($599) onto my bill.

The GPS is provided by ELOGPS. They told me it was like Lojack, it is not. ELOs service agreement states that they can share any information gathered by the device with their dealers. I am not comfortable with that so I contacted the sales person and the finance manager to let them know that I did not want this device or service on the vehicle. The finance manager told me I had to come in and talk to a sales manager.

The Anti-Theft warranty is offered by Ally Auto. It was very easy to cancel this by calling Ally Auto directly. Here is the problem- They issued the $799 refund but the refund payee was Huntington Beach Chrysler Dodge Jeep Ram. The dealer was supposed to apply the credit towards the outstanding balance on the vehicle. This was issued on July 18 2023. On August 28th, I drove down to Huntington Beach Jeep and asked for help with this refund status. The finance manager said that only the warranty clerk could take care of this but she was sick that day. He would forward the information to her and it would be taken care of. I have been emailing both the finance manager and the warranty clerk but have not gotten a definitive explanation of where that money went.

While I was at the dealership, I talked to their floor manager about the ELO GPS. I told him that I did not want this device or service on the vehicle. He told me to just cancel with ELO. I told him that I wanted it removed and I want a refund. He told me he would have to schedule service for that and charge me to remove it. I told him that it was just a dongle and that I was able to disable it. He just said "well there you go", that I "bought it and that it is mine- have a nice day." He was rudely dismissive towards me.

September 6th, 2023 and still no information on the Ally issued refund.

Friday September 1, 2023

*Rockland Chrysler would not see my broken down vehicle until earliest appointment which they claim was 1 month from the time I requested service. How can this be?

Either way, we contacted Chrysler of Paramus on Route 4. I drove 30 minutes to dealership in which they prepared me for a potential $300 Diagnostic fee in the event we could or could not find the problem. My car had been consistently dying even after I had jumped the vehicle and changed the battery. Of course there was 1 stipulation which was if I chose to have the work done (assuming there was work to be done) by the dealership, then they would roll over the Diagnostic fee into the cost of the repair.

When I received a call from the representative 36 hours later, I was told there were 3 parts that needed fixing but none can be done without my approval because I do have an extended warranty on my vehicle and all findings were going to be sent to the warranty company to see what, if any was covered. After dealership deliberation, nothing was covered with the exception of a chime that no longer worked on the vehicle. Chrysler went ahead and performed the correction without my consent and then notified me of the $1986 bill I would incur should I choose to perform the maintenance. When I declined, because I believe a chime and battery replacement would not cost such pricing, Chrysler responded with "If I chose to replace one of the components that were damaged (auxillary battery) the cost would be reduced to roughly $800 before tax and deductible." When I said no, the rep said "we could play with the price and a discount could be offered." I asked why if the company had replaced my chime (which I did not agree to) and my auxillary battery would that not be covered under the initial agreement of work being done by the dealership? They backtracked off their prior statement and said if I do nothing to the vehicle I owe $546 for service, chime (receipt shows $5.35) and deductible ($100). I believe I was lied to, cheated and robbed into paying such an astronomical price for a car that was not even fixed and still not working. My keys were being held and car not released until I paid what they believe was fair offering.

I spoke today to the parts department at Autonation Chrysler Dodge North Phoenix regarding my manifold bolts that have broken on each side now twice. I just repaired the right manifold bolts and replace the manifold and now the left side is broken for the second time. Each repair cost about $[protected] each time. This problem is known to Chrysler for many many years and they do nothing about it. The parts person suggested I contact Chrysler so I called today and they would do nothing other than say Their sorry. The parts representative also indicated this same problem is occurring in Chevrolet trucks as well. Don’t buy this truck without investigating the manifold issues.

Had a scheduled appoinment at Tunkhannock Auto Mart for recall repair.

Dropped vehicle off for repair and received a call that they didnt have all parts so they couldnt complete repairs. Truck was due for state inspection so my husband told them to do inspection since it was there. Later received call that the truck had to have inline fuel filter replaced to pass inspection so my husband told them to replace it. Picked up truck late afternoon and bill was $577.61

I checked online for pricing on filters and they ranged from $30-85 for exact filters. Checked other local dealerships and was quoted $125 per filter x2 for cost of ~$250 plus tax. I called Tunkhannock Auto Mart and they responded that Chrysler sets the price, I feel they overcharge the customer. They also tagged on an additional "customer pay shop charge for repair order" of $10.95. I asked what that was about and they told me its for the little extras they do when servicing that they don't charge customer for! Is this a joke?

Oh and why did they keep a scheduled appointment for recall if they didn't have parts. I might note Chrysler rarely has parts available for their recalls at time of notice.

At 95,000 miles on my Chrysler Pacifica Limited, the 3.6L engine head warped. It was detected when ALL coolant disappeared one day, and the check engine light came on. Brought it to the dealership and they diagnosed it as needing a new head gasket. They replaced it, and the problem still existed. They then had to replace the engine as the head had warped greater than 2 thousandths of an inch.

In 2011, 2012 and 2013 Chrysler offered a 5 year, 100,000 mile extended warranty on the engine alone. This would be a desired outcome. If you look at the NHTSA website regarding this exact issue, it reads the same as that engine issue in [protected]. Chrysler obviously knows this is an issue and needs to fix these engines for their customers. $11k on top of the cost of the vehicle before 100,000 miles is unacceptable.

Hi i tried to have my windshield sprayer on my 2913 dodge crew durango repaired two years ago. Napleton dodge in florida told me to come in after i waited to have it fixed they told me they didnt have the part.Fast forward to now i took it to posner park chrysler dodge jeep in florida , they di fix the washer issue but during all this the cover to the hood is ruined the guts to the liner was all over my engine, i cleaned it off and told posner park i wanted a new liner. It is dangerous to have the stuff coming from under the liner flyin all around the engine. Im afraid it could catch fire. The parts dept manager told me that part is not available. My question is when can i get that hood liner for my dodge crew durango 2013 because it needs to be fixed. Thank you leah perry 740 americana court kissimmee florida 34758 phone [protected] cell [protected] email- [protected]@aol.Com

Good Morning,

This morning I brought my 2005 Chrysler Crossfire into the Gollings dealership , located in Roseville, MI. The service advisor, Dave Johnson or Dave Eastman, he stated that his last name was Johnson but at his desk, I picked up a card saying Dave Eastman. He asked me what I come in for. I told him an oil change and asked if they could look to see if I had enough power steering fluids because the steering wheel appeared to be a little hard to turn. I asked him do they top off fluids, he said no. He stated that we only do oil changes and that the car is a Mercedes. That's when I ask his name so that I can file a complaint.

After being there for a few minutes, he came back to me and stated that they didn't have the original oil filter and that they had the after market filter, I told him if it didn't make a difference to use that one. I was told that it will be about 10:00am before I could have an oil change. I told him I couldn't sit there until 10:00 am. He told me my car was on the lot. He didn't state that he would call me because he didn't ask for a phone number where I can be reached. I'm home now. I got there around 7:15 am.

I have had services there before and the service was great. This visit was not pleasant at all beacuse I felt he didn't want to service my car. I was also told by a worker that my windshield wiper pan had a crack in it and that it's not holding the fluid. I would like to have that repaired as well but don't know if I ever want to go back. I live close to this dealership.

Thanks,

Gwendolyn Wright

I bought a used 2017 Pacifica in December of 2020. In May of 2021 the air conditioner stopped working. It was blowing hot air. The local dealership had it for over a month and ended up replacing the compressor. In June of 2023 the air conditioning stopped working again. Again the dealership had it for almost a month and finally figured out that it was the compressor again. One month past the warranty. With appreciation, Chrysler agreed to pay half for the new compressor. It came in sooner than anticipated but they had issues with the part from the start. It took them an additional two days to get it to work. Fast forward to yesterday, July 26, 2023, the air conditioning isn’t working again. We are getting ready to leave for vacation next week and the dealership can’t even look at it until next week.

Your company knew about paint problems on 2017 pacifica and did nothing about them a recall should have been made and now i have a problem because of my car is over the 5 years warranty i intend on buying another pacifica but i now sufer because of this issue i only have 77000 miles . This should not be my problem. Thank you ronald vander grinten 102 fond du lac ave eden wi 53019

I have a service contract that I bought with my brand new 300 at the time that I purchased my car in December 2011. I have owned this car since then and have needed to use my service contract/ warranty on several occasions. It seems like the authorization for repairs is taking longer each time I need to use it to get my car fixed. It is currently at McPeek Chrysler in Orange County California, and has been on hold for about 6 working days. The service department personnel are not all that happy either because they now have a car that just sitting there collecting dust.

My service contract number is [protected] and my VIN is 2C3CA5CG5BH557957

The way I see it, you are not providing me with any incentive to buy a new Chrysler once I am ready for a new car. Also, it does not impress any of friends, family and co-workers to see me without my car for so long.

I have a 2022 series 3 Wagoneer. During the last week of March s sensor on left front corner of the air suspension went faulty . I tried to get into 4 different dealerships to get serviced but all too busy . In late April I got home and since have had my car to legacy dodge in Claresholm trying to get the correct sensor, 4-5 attempts and always wrong parts they have upgraded the situation with Chrysler but looks like they either don’t know what’s going on or are ignoring the issue. Legacy has done their level best to get resolution to this problem and can’t get satisfaction from Chrysler. Coming into the 5th month since problem arose , as a customer we pay dearly for warranty and I’m really starting to loose patience with this issue , Nicole at legacy has tried her heart out but I feel she’s being ignored . Paid tons of cash for this vehicle and expect a warranty to be honored. Please advise

my jeep has been at performance jeep at AutoMall from the middle June and they say the parts are on backorder do not know when they are coming in as the car rental is 23.95 a day and i have sent in 2 or 3 emails do not get anywhere with this . And on Friday at 1:45 pm the customer service person on the case said she talked to them and they said they did not speak to she . And if I do not here from someone by Thursday I will call the bbb and a lawyer maybe I will never get a Chrysler again if this the way you do your customers as you are making jeeps every day. The case number is [protected]