Chrysler

My husband and myself built a jeep at Buchanan Auto Park in Waynesboro Maryland on Saturday April 9, 2022 and I received confirmation on Monday April 11,2022 it was officially ordered. We paid $500 when we built it on 4/9/22 and signed papers the build was correct, the price, and trade of my vehicle was to. We were told they would call us when it came in to finalize the sale. After many weeks passed we began calling to find out the status of our jeep. We were told it was in transit. We began calling again and no one at this dealership would call us back after this. At 12 weeks after ordering it we called and we were told they were to busy to check on the status of this jeep (this was June 30th). And we have proof of this call. We called again on July 8th and were told they sold our jeep. After talking to them we found out the day (June 30th) we called and were told they "were to busy to check on it" was the day it was sold. So someone messed up big time and sold our jeep! I am absolutely disgusted they did this to us. After taking the time to sit down and build what we wanted, sign papers and give them a $500 I am not happy that this is how we were treated. So I'm left with no jeep, a trade on my old vehicle that didn't happen and them trying to offer me another jeep I didn't build or want.

I responded to a dealership's advertisement for a new Jeep Renegade Trailblazer, filling out all the forms with my personal information. I then received emails with quotes for the purchase including payment terms. This was all a lie once I talked to the dealership and they gave me the correct quotes, and the prices were MUCH higher. Then every time I call the customer service number at Chrysler [protected], I'm on hold for a while, and then i get disconnected. i am livid!

I hit a deer back in nov 2021 and my autobody shop can not get a bumper they said they have tried all over the us i need to fix my van so i can trade it in for a new one so i can put a ramp on it for my son my safety sensors in my bumper no longer work either it bothers me because i spent top money on a van i cant get parts for and every time i try to call someone they tell me they are trying i had a web chart from somebody on the chrysler website and they told me to check a salvage yard i did not pay this much on a van to put used parts on it . hopefully somebody reads this and can help me

Thanks

Brian Kelso

[protected]

I had been a chevy truck owner for over 30 years. In 2017 I was in the market for a new truck. I had heard many good things about the ram. I drove the new chevy's, ford and the ram truck. I was very impressed with how smooth the vehicle was and always powerful with the 5.7 hemi.

All has been fine until this spring, when I noticed a ticking noise when I started the engine. It didn't always happen and would go away within a minute.

I recently ran into a mechanic friend of mine and asked him about it. He said what I had is what they call the "hemi tick". A cracked exhaust manifold bolt that is a common occurence on these engines. I was amazed at how long it has been going on and more surprised that Ram has not had a recall on the issue.

I contacted the Ram dealer and he said there was a warranty on it for 5 years or 60k miles. I had my truck 5 yrs and 2 months and 40K on it when the tick started.

I am retired and don't put many miles on it. The truck is also only driven as my main vehicle and not as a work truck.

I enjoy my ram truck and have recommended then to my friends and I would buy another one when the time comes. But I feel Ram should stand behind their procucts better and have a recall on this issue. I also feel they should repair this problem with my truck under warranty.

Thanks for your time.

Mark Theis

[protected]@gmail.com

[protected]

I brought my 2020 dodge ram to my dealership Belanger Chrysler In Rockland Ontario to have my running boards which were purchased with the truck to have them looked at. The running boards chrome was peeling. The dealership took pictures and sent into Chrysler to have them replaced. They responded by saying my claim was denied. Reason given was "out side influences". This response is total nonsense. The running boards chrome is defective as truck is only couple years old. Once again corporation is not living up to it's warranties and honoring the warranties sold with this truck. Stating it's outside influences does not make my warranties invalid.

Ive got a 2019 dodge Ram 2500 Vin#3c6ur5dl9kg545371 that needs front and rear brake pads I've been unable to get them anywhere including dodge, you would think as much as I gave for this truck new I could at least get parts to make the money to pay for it, You wouldn't like if I called and said I have to park it until i can get brake pads for it so until I can use my work truck I guess I can't pay the monthly due, It looks to me That I want be buying another dodge anytime soon due to that reason, I've had them on order for Couple months now its ridiculous

my 2017 pacifica has developed noise in both sliding doors at the bottem by chain return . dealership ken ganley in london ohio , looked at and found this came from a metal piece above the return chain. this appeared to be loose on both sides of the van i have less than 18,000 thousand miles on this van, and the back doors are used only a few times. this van is listed in my wifes name eva swyers my home phone is [protected]. they are working up a cost estimate to fix this. this shouldn't have happened in a van of this few miles.

Bought a Maximum Assurance Vehicle Protection Plan in 2013 for a 2012 Town and Country. Twice I have called for separate issues and been told no they would not help me with the problem. The most recent problem was front shock absorbers. They tell me they will not fix them because it is normal wear and tear due to mileage. I have never changed them before because they were fine. You do not change out perfectly good shocks. (Do You)? The second thing is the person telling me this from Mopar assistance was very rude and continually talked over me and very rudely told me I was wrong. I had to raise my voice for her to listen to what I had to say and she then hung up on me. In my mind it is not MOPAR assistance it is MOPAR inassistance.

i bought a 2018 dodge 1500 ram. Bought in Elko Nevada. Bought because of lifetime powertrain warranty. Vehicle has 180,000 mile. Power issue, electrical, or push starter, Dealer had vehicle 3 different times and cant figure it out, so if the dodge dealer cant figure it out, who can? I live 250 miles away. They replaced the altenator, which cost me 800, but obviously was not the problem. Is this how you guys roll, or what does it take, all i was asking is to find the problem, and fix it!

This dealership had a 300 S 2022 that I had been looking for with an initial price that I was interested in, after many emails I was told when I wanted a printout for a cash sale that it would cost me an additional $2,000,00 because I was paying cash and this came from Chrysler, this is a lie and it is very close to illegal and certainty deceptive.

My family has purchased Chrysler Mo-Par products since the 40s' (my dad) and we have four under our shed at this time. This dealer wants me to think twice if this is indeed Chrysler that is backing this extortion!

3 weeks ago I took my 2021 Charger Scat Pac in for it's 1st service. Took alittle over 2 hours even though I had an appointment. This morning we went into Temecula for a trip to Dick's sporting good's and I noticed an oil spot in my driveway. I looked under and it's coming from the oil pan area. I called the dealership and they told me they were booked till next tuesday, I requested to speak to the General Manager. I left a message on his voice mail over an hour ago. I need help in getting this taken care of "NOW". My phone is [protected]

I had the Y03 recall done on August 30, 2021. My 2018 Jeep Wrangler JL Sahara Unlimited has 53,00 miles. On my way home from vacation, June 4, 2022, my clutch plate overheated, exploded through the bell housing and transmission, burnt the wire casing, and melted the fuel line. I have to leave my Jeep in NC and get a rental car to make it home. After it being at a dealership 7 hours away from home for a week in Jacksonville, NC, I am told by the dealer that Chrysler will not honor my Powertrain warranty because the clutch is not a covered component; however, the issue that occurred with the clutch and how it occurred is exactly what both the Y03 and W12 recall said could happen. The W12 recall is still showing "incomplete in every location I've checked, including Chrysler and Mopar; however, I am being told that the simpler fix noted in the Y03 recall supersedes the W12 recall instructions - which required service techs to perform a hydraulic clutch system bleed and also perform of clutch health check procedure; whereas the Y03 skips these steps. I spoke to someone at MOPAR who told me that all components related to the recall (i.e. the clutch) have a 2-year warranty after the recall is completed, but any other components affected by the clutch failure are not covered. How can Jeep/Chrysler know there is an ongoing clutch issue specifically with the clutch plate and not honor/cover repairs that result because of it? And, how can a wire sheath and software update guarantee the potential failure is resolved if the clutch is never inspected to make sure the clutch plate hasn't already been compromised because of excessive heat? I have already filed a complaint with NHSTA, spoken to Chrysler Corporate (without any luck), and also spoke to a supervisor from Chrysler Corporate who refused to acknowledge that this known clutch issue has and the failure of my Jeep's clutch has anything to do with a failed recall"band-aide"repair. It's obvious that this clutch plate failure wasn't because of"normal wear and tear". Chrysler and Mopar should stand by their parts/vehicles when something catastrophic like this happens. Had the fuel line caused a fire, my Jeep could have exploded or caused a serious accident/death/injury. I guess it will take someone dying or becoming seriously injured before they consider taking this matter more seriously, and that's a shame.

I have a 2011 Dodge Durango, we purchased the vehicle new with a the Life time warranty when I bought the the vehicle. I am having a hard time understanding that the warranty does not cover the air conditioning this with type of warranty, this was a lifetime warranty that cost approximately $2,250.00 I have brought to a dealership and have been told that the air conditioning lines are not covered. Well you have to basically remove the body of the vehicle to get at the lines, which should not be my fault. It is your design and these lines should never wear out in the lifetime of the vehicle especially if you have to take the vehicle completely apart to fix. In my view what is a bad design of yours, I have to pay to get fixed.

Another problem I have is with the lift gate for the rear hatch, the tiny latch holder that is mounted on the side of the vehicle broke off the side looks to me a bad weld, this is another instance of bad design or bad craftsman ship.

I would like Chrysler Corporation to cover this work on these two issues, as soon as possible. Thanks Russ nagle

My 21 year old daughter brought me a car I found the car it is a 2009 chrysler 300 it was purchase on may 16, 2022 I took it to a auto shop in milwaukee wi and omg it's so so much stuff wrong with it you smell a burning smell its the thermostat with the housing has a hole and its leaking on something very hot under the hood the burning smell like something is on fire under the hood of the car. the auto shop person then told me to get the transmission checked it has two codes either for the engine or transmission that needs to be fixed asap when you push on the brakes I feel a wreid feeling under my feet the engine check light has been on like three days after buying the car if your driving on the high way you can only drive like 45 miles or the car starts to jerk very hard I brought the car from like 7 days ago when you try to start the car its now taken a minute to start I didnt buy this car from these car place to have to worry about all the things this car needs fix now I know why the saler said a comment like I will give you four month until your plates come yeah because the engine check like is on I bet. life is to already a struggle to much bad/negative stuff going on as of right now dont nobody have $6,000 just to throw away like that I know we dont that was so wrong of that car place to sale me a car knowing all of that stuff was wrong on it.

When I bought my 2017 Pacifica Limited there was a small area on the front edge of the hood where the paint was bubbling. I returned the car to my dealer (Naples Dodge Chrysler Jeep) and they arranged to have the hood repainted by Braun Auto Paint in Naples. The newly painted hood looked great! Now, after a year and a half, the bubbling is along both sides of the hood and much worse than it was before! I am very disappointed in Chrysler for not recalling and fixing this problem! I will never buy another Chrysler product!

Hello,

I ordered my vehicle January 3, 2022 and received my vehicle May 31, 2022. I was immobile the entire time. Using my girlfriends car and waiting I asked my aunt who worked for Chrysler to go pick it up from Canada. This is ridiculous for a vehicle that cost as much as it does. I am still upset that I had to wait when purchasing a vehicle from Chrysler. I feel that your company forgot about me, the consumer.

Please update me with your resolution.

Thank you in advance

Joseph Savage

The purpose of this complaint stems from repairs and service of my 2017 Jeep Cherokee, 3.2 L 6 cyl. VIN # 1C4PJMDS3HW512956. Jeep purchased brand new from Rochester Hills Chrysler Jeep Dealer and all service done at that dealer since I owned the vehicle. Since pandemic I have been working remotely and put less miles on vehicle but got regular interval oil changes.

------ 8/30/2021---Invoice # CHCS127989---Oil change service and tire rotation purchased as a package previously. Service allegedly done. On 9/21/2021, just 3 week later, my car overheated. I called the dealer and they said I would have to leave it there for a week before someone could look at it. I then called a friend/former neighbor and former FCA employee and he looked at it and found no leaks and put coolant it in. No issue with coolant after this. I advised the dealer and the Service Manager told me (I believe her name is Mary) that I was the third customer in a week who complained of their vehicle overheating after very recent oil change. She tried to locate my paper work based on my copy and states she had no copy of the paperwork.

-------1/28/2022 (Friday @6pm)---Exited off of I-75 onto Square Lake and the Jeep began running really rough and various lights came on. I pulled over. It was too late to call dealer so I called a friend who lives very close to Sq Lake and Woodward and he suggested I take it t nearby friend told me to take it 1/4 mile up road. Bloomfield Twp Marathon, Inc. diagnosed it as needing Ignition Coils, spark plugs include upper intake manifold with parts and labor costs of $1,479.70. The mechanic advised me that he foresees more engine issues in very near future and to get rid of vehicle as soon as possible. Mileage on vehicle 87,797. I called the service manager at the dealer in Rochester Hills after this repair and she remembered me for the coolant issue. She felt the engine issue was due to the vehicle itself and not due to poor service by their dealership. With a shortage of vehicles and concerned as a single woman of being stranded again, I went ahead and proceeded to trade car in and purchased a 2020 vehicle elsewhere. In addition to this complaint, at just over 50k miles, the dealer had to replace the shifter gear at a cost of approx $600.

Front door panels, on the drives side and passenger side doors, have begun to bow/seperate from either poor design or a manufacturing defect. This is the forth 300 I have owned and this defect was not apparent on earlier models.

I performed a GOOGLE search of this defect and there are many who have reported this defect to Chrysler dealerships and headquarters to have ti fall on deaf ears.

I will wait one week from today before I reach out to Council to seek support in being heard. This defect may be of interest to an attorney who specialized in class action law suits.

My name is

Isaac Dominguez

Contact information

[protected]

E mail Address

[protected]@ gmail.com

The phone number to the Dodge Dealership where my car is

[protected]

please help me , I really would appreciate it

On 5/22/22, the passenger seat headrest exploded.

We were at a complete stop at a light. The headrest exploded forward and hit my wife in the back of the head. She was in immediate pain and is still seeing doctor regarding damage to her neck/spine.

As you can see in pictures, there is no damage to front or rear end. No other airbags have exploded.