Chrysler
reviews and complaints

i bought a 2018 dodge 1500 ram. Bought in Elko Nevada. Bought because of lifetime powertrain warranty. Vehicle has 180,000 mile. Power issue, electrical, or push starter, Dealer had vehicle 3 different times and cant figure it out, so if the dodge dealer cant figure it out, who can? I live 250 miles away. They replaced the altenator, which cost me 800, but obviously was not the problem. Is this how you guys roll, or what does it take, all i was asking is to find the problem, and fix it!

This dealership had a 300 S 2022 that I had been looking for with an initial price that I was interested in, after many emails I was told when I wanted a printout for a cash sale that it would cost me an additional $2,000,00 because I was paying cash and this came from Chrysler, this is a lie and it is very close to illegal and certainty deceptive.

My family has purchased Chrysler Mo-Par products since the 40s' (my dad) and we have four under our shed at this time. This dealer wants me to think twice if this is indeed Chrysler that is backing this extortion!

3 weeks ago I took my 2021 Charger Scat Pac in for it's 1st service. Took alittle over 2 hours even though I had an appointment. This morning we went into Temecula for a trip to Dick's sporting good's and I noticed an oil spot in my driveway. I looked under and it's coming from the oil pan area. I called the dealership and they told me they were booked till next tuesday, I requested to speak to the General Manager. I left a message on his voice mail over an hour ago. I need help in getting this taken care of "NOW". My phone is [protected]

I had the Y03 recall done on August 30, 2021. My 2018 Jeep Wrangler JL Sahara Unlimited has 53,00 miles. On my way home from vacation, June 4, 2022, my clutch plate overheated, exploded through the bell housing and transmission, burnt the wire casing, and melted the fuel line. I have to leave my Jeep in NC and get a rental car to make it home. After it being at a dealership 7 hours away from home for a week in Jacksonville, NC, I am told by the dealer that Chrysler will not honor my Powertrain warranty because the clutch is not a covered component; however, the issue that occurred with the clutch and how it occurred is exactly what both the Y03 and W12 recall said could happen. The W12 recall is still showing "incomplete in every location I've checked, including Chrysler and Mopar; however, I am being told that the simpler fix noted in the Y03 recall supersedes the W12 recall instructions - which required service techs to perform a hydraulic clutch system bleed and also perform of clutch health check procedure; whereas the Y03 skips these steps. I spoke to someone at MOPAR who told me that all components related to the recall (i.e. the clutch) have a 2-year warranty after the recall is completed, but any other components affected by the clutch failure are not covered. How can Jeep/Chrysler know there is an ongoing clutch issue specifically with the clutch plate and not honor/cover repairs that result because of it? And, how can a wire sheath and software update guarantee the potential failure is resolved if the clutch is never inspected to make sure the clutch plate hasn't already been compromised because of excessive heat? I have already filed a complaint with NHSTA, spoken to Chrysler Corporate (without any luck), and also spoke to a supervisor from Chrysler Corporate who refused to acknowledge that this known clutch issue has and the failure of my Jeep's clutch has anything to do with a failed recall"band-aide"repair. It's obvious that this clutch plate failure wasn't because of"normal wear and tear". Chrysler and Mopar should stand by their parts/vehicles when something catastrophic like this happens. Had the fuel line caused a fire, my Jeep could have exploded or caused a serious accident/death/injury. I guess it will take someone dying or becoming seriously injured before they consider taking this matter more seriously, and that's a shame.

I have a 2011 Dodge Durango, we purchased the vehicle new with a the Life time warranty when I bought the the vehicle. I am having a hard time understanding that the warranty does not cover the air conditioning this with type of warranty, this was a lifetime warranty that cost approximately $2,250.00 I have brought to a dealership and have been told that the air conditioning lines are not covered. Well you have to basically remove the body of the vehicle to get at the lines, which should not be my fault. It is your design and these lines should never wear out in the lifetime of the vehicle especially if you have to take the vehicle completely apart to fix. In my view what is a bad design of yours, I have to pay to get fixed.

Another problem I have is with the lift gate for the rear hatch, the tiny latch holder that is mounted on the side of the vehicle broke off the side looks to me a bad weld, this is another instance of bad design or bad craftsman ship.

I would like Chrysler Corporation to cover this work on these two issues, as soon as possible. Thanks Russ nagle

My 21 year old daughter brought me a car I found the car it is a 2009 chrysler 300 it was purchase on may 16, 2022 I took it to a auto shop in milwaukee wi and omg it's so so much stuff wrong with it you smell a burning smell its the thermostat with the housing has a hole and its leaking on something very hot under the hood the burning smell like something is on fire under the hood of the car. the auto shop person then told me to get the transmission checked it has two codes either for the engine or transmission that needs to be fixed asap when you push on the brakes I feel a wreid feeling under my feet the engine check light has been on like three days after buying the car if your driving on the high way you can only drive like 45 miles or the car starts to jerk very hard I brought the car from like 7 days ago when you try to start the car its now taken a minute to start I didnt buy this car from these car place to have to worry about all the things this car needs fix now I know why the saler said a comment like I will give you four month until your plates come yeah because the engine check like is on I bet. life is to already a struggle to much bad/negative stuff going on as of right now dont nobody have $6,000 just to throw away like that I know we dont that was so wrong of that car place to sale me a car knowing all of that stuff was wrong on it.

When I bought my 2017 Pacifica Limited there was a small area on the front edge of the hood where the paint was bubbling. I returned the car to my dealer (Naples Dodge Chrysler Jeep) and they arranged to have the hood repainted by Braun Auto Paint in Naples. The newly painted hood looked great! Now, after a year and a half, the bubbling is along both sides of the hood and much worse than it was before! I am very disappointed in Chrysler for not recalling and fixing this problem! I will never buy another Chrysler product!

Hello,

I ordered my vehicle January 3, 2022 and received my vehicle May 31, 2022. I was immobile the entire time. Using my girlfriends car and waiting I asked my aunt who worked for Chrysler to go pick it up from Canada. This is ridiculous for a vehicle that cost as much as it does. I am still upset that I had to wait when purchasing a vehicle from Chrysler. I feel that your company forgot about me, the consumer.

Please update me with your resolution.

Thank you in advance

Joseph Savage

The purpose of this complaint stems from repairs and service of my 2017 Jeep Cherokee, 3.2 L 6 cyl. VIN # 1C4PJMDS3HW512956. Jeep purchased brand new from Rochester Hills Chrysler Jeep Dealer and all service done at that dealer since I owned the vehicle. Since pandemic I have been working remotely and put less miles on vehicle but got regular interval oil changes.

------ 8/30/2021---Invoice # CHCS127989---Oil change service and tire rotation purchased as a package previously. Service allegedly done. On 9/21/2021, just 3 week later, my car overheated. I called the dealer and they said I would have to leave it there for a week before someone could look at it. I then called a friend/former neighbor and former FCA employee and he looked at it and found no leaks and put coolant it in. No issue with coolant after this. I advised the dealer and the Service Manager told me (I believe her name is Mary) that I was the third customer in a week who complained of their vehicle overheating after very recent oil change. She tried to locate my paper work based on my copy and states she had no copy of the paperwork.

-------1/28/2022 (Friday @6pm)---Exited off of I-75 onto Square Lake and the Jeep began running really rough and various lights came on. I pulled over. It was too late to call dealer so I called a friend who lives very close to Sq Lake and Woodward and he suggested I take it t nearby friend told me to take it 1/4 mile up road. Bloomfield Twp Marathon, Inc. diagnosed it as needing Ignition Coils, spark plugs include upper intake manifold with parts and labor costs of $1,479.70. The mechanic advised me that he foresees more engine issues in very near future and to get rid of vehicle as soon as possible. Mileage on vehicle 87,797. I called the service manager at the dealer in Rochester Hills after this repair and she remembered me for the coolant issue. She felt the engine issue was due to the vehicle itself and not due to poor service by their dealership. With a shortage of vehicles and concerned as a single woman of being stranded again, I went ahead and proceeded to trade car in and purchased a 2020 vehicle elsewhere. In addition to this complaint, at just over 50k miles, the dealer had to replace the shifter gear at a cost of approx $600.

Front door panels, on the drives side and passenger side doors, have begun to bow/seperate from either poor design or a manufacturing defect. This is the forth 300 I have owned and this defect was not apparent on earlier models.

I performed a GOOGLE search of this defect and there are many who have reported this defect to Chrysler dealerships and headquarters to have ti fall on deaf ears.

I will wait one week from today before I reach out to Council to seek support in being heard. This defect may be of interest to an attorney who specialized in class action law suits.

My name is

Isaac Dominguez

Contact information

[protected]

E mail Address

[protected]@ gmail.com

The phone number to the Dodge Dealership where my car is

[protected]

please help me , I really would appreciate it

On 5/22/22, the passenger seat headrest exploded.

We were at a complete stop at a light. The headrest exploded forward and hit my wife in the back of the head. She was in immediate pain and is still seeing doctor regarding damage to her neck/spine.

As you can see in pictures, there is no damage to front or rear end. No other airbags have exploded.

I am 69 and had purchased a 2010 jeep renegade new,i love my car ,but yesterday 5/24 i went to the dealership to have them look to see what was hanging from the bottom of my car. So this rather large gentleman stuck his head under because that was all he could do to look and see. He was not even close enough to where it was hanging but came up and said it could be the skid plate or a heat sshield and that what holds up the gas tank. So i said so how much to replace it so he gets on the phone and calls someone and says oh they dont make it anymore you can go to a junk yard and see if they have any and put it on.

Well again i am 69 and not a mechanic and to go to a junk yard take something off a car that i am not even sure that is what it is is sad.

So i asked if it will last until i can figure out what to do and he replied well its not going to fall off tomorrow,now i am scared to drive it but i have doctor appts,and no family in michigan in fact they work out of the country.

I thought they might put it up on the lift thing to check it ,but no and it was not busy.

So i texted my son who is out of the country and he did a little research and found that part on a mopar website and also said there are a few other vehicles that use the same parts,but if i buy those will the dearlership put them on.And again if i spend the money and that is not the part like he said.Oh it was just one of the guys that check you in not a mechanic looking at it.I really felt like they did not care .Is this the way you get people to uy new cars well i cant afford that i have to keep this one going as long as possible.I have been going for all these years to the same dealer and why have they not noticed this when they were doing my oil changes and made me aware.

I would like to have someone let me know why they dont make it anymore like he said and why he did not heck other vehicles to see if they were compatible.

This is not a complaint against Chrysler, rather against a very disturbing situation we experienced while trying to get my husband's handicap accessible van fixed. The dealership is Southoak Dodge in Matteson, IL. While all the service people were very nice to deal with, they should not be allowed to service handicap accessible vans. So this writing is because we want to do whatever we can so that this does not happen to any other disabled people.

On 10/27/2021 my husband took his van in because his mechanic, who is not a dealership, said his passenger door would not open electronically (only manually) due to a module that was bad and he gave my husband the module # and said only a dealership can get the module. So on 10/27/21 my husband gave this info to the service manager who then ordered the part and due to a supply issue, we waited until February 4 of 2022 to get the part installed.

However, on 2/4/22, almost 4 months later, it turned out that was not the right part and they ordered another part. On 2/28 we were then notified that the new module was not the right part either and that it was an electrical problem due to the conversion and they are not equipped to do that type of work.

I asked to see the 2nd module that was supposedly replaced but they could not come up with that. But what bothered me the most was they said "we see this all the time with these handicap accessible vans. The module did need to be replaced due to the electrical problem damaging it but there is still an electrical problem that we cannot fix." It's the see this all the time comment that is really upsetting us, because...

We took the van to Mobility Works and it was indeed a module but a module that service departments don't like to replace because, due to the conversion, it is difficult to access. So it was not an electrical issue, it was a module and I do believe South Oak Dodge knew that.

South Oak Dodge $1,253.38 Mobility Works $695.40 = $1,948.78

During this entire time, my husband was battling colon cancer and we almost lost him in November. After working tirelessly for two months to get strong enough to drive again, he still had no van. It was debilitating on so many levels. He has been disabled for 70 years having gotten polio at 4 and now 74 years old. He has battled against the odds all his life and lived a very successful life, but this business with South Oak Dodge was maddening.

On may 2nd. I sent my 2011 town and country to aamco co. In portland maine to have my remanufactured transmission fixed. I had purchased the transmission through aamco (which was warranted through chrysler) in early february 2022. There was less than 3000 miles on the new transmission when it failed. I sent the vehicle to portland via aaa towing (for the second time) to have this resolved at aamco. My technician told me that to have the warranty take care of this issue, it would now have to be repaired by a chrysler dealer (which he was unaware of.) it has now been over twenty days since it was moved to ira chrysler dealership in saco maine and still have not heard anything about my car. I have had to borrow vehicles and living in a rural area, it is necessary to have a reliable vehicle. Please advise what the next steps need to be... I am ready to file with the better business bureau, this has been a hardship for way too long!

This is not a complaint against Chrysler, rather against a very disturbing situation we experienced while trying to get my husband's handicap accessible van fixed. The dealership is Southoak Dodge in Matteson, IL. While all the service people were very nice to deal with, they should not be allowed to service handicap accessible vans. So this writing is because we want to do whatever we can so that this does not happen to any other disabled people.

On 10/27/2021 my husband took his van in because his mechanic, who is not a dealership, said his passenger door would not open electronically (only manually) due to a module that was bad and he gave my husband the module # and said only a dealership can get the module. So on 10/27/21 my husband gave this info to the service manager who then ordered the part and due to a supply issue, we waited until February 4 of 2022 to get the part installed.

However, on 2/4/22, almost 4 months later, it turned out that was not the right part and they ordered another part. On 2/28 we were then notified that the new module was not the right part either and that it was an electrical problem due to the conversion and they are not equipped to do that type of work.

I asked to see the 2nd module that was supposedly replaced but they could not come up with that. But what bothered me the most was they said "we see this all the time with these handicap accessible vans. The module did need to be replaced due to the electrical problem damaging it but there is still an electrical problem that we cannot fix." It's the see this all the time comment that is really upsetting us, because...

We took the van to Mobility Works and it was indeed a module but a module that service departments don't like to replace because, due to the conversion, it is difficult to access. So it was not an electrical issue, it was a module and I do believe South Oak Dodge knew that.

South Oak Dodge $1,253.38 Mobility Works $695.40 = $1,948.78

During this entire time, my husband was battling colon cancer and we almost lost him in November. After working tirelessly for two months to get strong enough to drive again, he still had no van. It was debilitating on so many levels. He has been disabled for 70 years having gotten polio at 4 and now 74 years old. He has battled against the odds all his life and lived a very successful life, but this business with South Oak Dodge was maddening.

[protected]) I love you jeep, but this is a breakup letter because your customer service is the absolute worst I have ever encountered in my lifetime! I would crawl a mile naked on crushed glass if it meant your customer service people could not reproduce! So many calls over the past 45 days and no call back, no functioning escalation process in place, employees working from home are rude and hang up on you, voicemail full for case manager for weeks on end, and background noise on calls sound like a 2 chains concert... No resolution! I have owned 6 jeeps over the past 15 years. Background: on (4/5/2022) my 2019 jeep wrangler rubicon went to the shop and needed parts ordered. I was informed that parts could take as long as 60 days to arrive. The dealer explained that I should contact jeep customer care to help expedite the process. I called and opened a case. The rep explained that they would work to expedite and that 3 days of rental car would be covered up to $40/day (so you basically get a bicycle) and up to 10 additional days if parts were back ordered. That was 45 flipping days ago! Calling in results in an infinite loop of lies and deception! No return call and no explanation on how to get reimbursed. Nothing is documented from any previous call. Complete nightmare. Looking at lemon law options

your customer service IS THE WORST I've ever dealt with.

Never again will I buy one of your products.

my lease needs a new transmission that will take 3 months at min to fix and I'm Fully responsible for a rental car and FULL payment for 3 months.

your specialist/case manager was rude and hung up on me bc she didn't like to have questions asked and when I didn't bend my knee an act as if her help was sent from God, i was told to take her help or she would close my case.

thanks for nothing and not fulfilling your 36000-mile 3-year factory warranty on the POS vans you sell.

I'm initiating a formal complaint and insist on Chrysler buy back of my 2022 Wagoneer. It has been nothing but problems since I bought it in January. 5 months in and it's been in the shop at least once a month since I bought it. It has locked into 4 wheel drive. It has not started and left me stranded. The steering has locked up and been Unsafe and undriveable. Those are the major issues. Those don't include that the display panel never works. It has been reset multiple times. CarPlay never works, the presets never work, the heated seats didn't work until the parts came for that and now the cooling seats don't work. The windshield has a film that has not come off no matter what product the service department has tried to use so you can't see out the windshield on sunny days. It's a mess. Nothing works and it's Unsafe. This is an 85k truck that has been nothing but problems. I had a 15.5k trade in, 20k down, and have made 5 substantial payments for a nightmare.

I filed a complaint with Chrysler on 5/03/22. My 2020 Chrysler Pacifica has been a nightmare. It’s had its gas tank replaced. The engine wiring harness replace, the transmission wiring harness replace. I have been waiting for a hybrid battery heater component since January 2022. I have been driving around five months with the engine light on. Now the Transmission needs to be replaced. No one from Chrysler has contacted me like they said they would. I want Chrysler to buy back this piece of junk so I can get something that works. It’s been 5 months and they can’t even get the part to fix the hybrid battery heater.