Al Futtaim Group
reviews and complaints

I had my vehicle given in Dubai Festival City nearby Marsai service station when my car was run 79K kms and it was under warranty and had head light malfunction. they told me it needs replacement and we have temporarily fixed it and during the next service we will take care of it. I got the message of malfunction again and had given the vehicle for service in Sharjah Al Wahda Street and i am being charged AED 6361 for this. What kind of atrocity is this that i am being charged for a component now as they could not replace the part under warranty due to non availability of the part,

At marasi service station Raghav was the service advisor and in al wahda i just spoke to Farook who is the service advisor.

Is this the way the customers are duped for making money.

My vehicle is still in Al Wahda and would like to have an reply from the top management. I also work for a government company and would request a fair decision.

I have bought a car a year ago from Al Futtaim.

I have been coming with the AC issue 4 times already, including last month, exactly a month before the service time.

Now i came for service with broken AC again, the again took my car for a week.

After multiple calls and requests for a manager just today (6 days after) i received a call saying that my car is waiting all this time for me and AC not being done because there are no parts.

All these days I was waiting for my car, wasting a looot of money on taxi and no one informed me that i should collect my car.

But the most important they had audacity to try to charge me for the AC issue, even tho im under warranty.

The manager even did not say sorry,and was pretty disrespectful.

this is the worst service possible.

7.11.23

I just bought a new toyota corolla and i have a problem with my CarPlay that’s not connecting with iPhone 14 pro and they aren't trying to solve it for me and it always give me that sign of type c and x on it that is not working i went to the service and i called them alot nothing change so please its a new car and i really need to use the CarPlay for the maps and when i tried to connect iPhone 11 on my car i found that its connect directly so maybe the system needs update and last time when i called the service they told me that they send to japan and waiting their replay

a complaint no 609418 registered on 14 October. No response from Al Futtaim in spite of escalating and repeating the complaint. Very poor way of handling customers.

Many complaints has been made. There is no response from Al Futtaim.

This is regarding the chassis bend. Please refer the above complaint number or contact the undersigned on [protected]

I own a 2021 CHR, which my daughter uses for her daily commute. The car has been behaving erratic and frequently refuses to start / move with multiple error messages - including EPB, Hybrid system and Braking override malfunctions.

My daughter has been stranded on a few occasions already

The problem has been reported thrice already to Al Futtaim - first time the battery jump start guy came and declared there was nothing wrong with the car. Subsequently the car was taken to Al Futtaim on a recovery truck and returned with claims of “we have thoroughly checked and serviced the car - there is nothing wrong”. The problem continues…..

I have made a booking for Toyota Land Cruiser 3 weeks ago and made a 1000aed booking fee . Received a confirmation by email with an attachment detailing specs and also prices for various modules . Surprised that increased the price two times in 2 weeks ignoring the price the price was communicated verbally and also on writing by the sales representative.

This due to the fact that are possibly shortage of vehicles and sales team desire to optimise benefits and which is unethical & unprofessional approach from sales individuals representing veterans agent for Toyota such as Alfuttiam.

We have a problem with Alfuttaim Dubai as our company [Redacted] and we have two order numbers from Alfuttaim Group with the following numbers we had now more than 6 months after delivery trying to send them invoices but with no luck as we received this orders over mail and they need us to send our invoices over the SAP Ariba system but they can't establish a trade relation till now for more than 6 months, so appreciate your support to solve this issue or accept our invoices over email to close this issue

Dear all,

I went to the showroom Al badia today after calling the show room manager Faizal , 2/9/2023

Unfortunately very impolite and bad behavior from the Toyota representative, Faizal in turn threatened to call police after i objected his bad behavior ,

Vehicles lcd display on the car is popping out from 2 yrs and it become a nuisance recently . It’s a faulty item from a third party and many customers have replaced till now .

I had bought a Maserati watch with invoice number 2014/w019/28772. Store code 008. Burjuman dubai Uae

Customer id [protected]

I had bought this watch on 03/08/2023

I had requested the person on the counter to make the watch small which he did for me I took the watch and went home I did not get a chance to open the box and wear it till the 08/08/23

When I opened the box I found to piece to be scratched on the dial if the watch

I went to the shop immediately and informed. Mr. Raul of the shop that I have received a damaged piece to which he flatly refused as he is unable to do anything since it is five days after purchase

I told him I did not get the chance to open it you cannot expect me to go home and open it right away but he said nothing cannot be done as his brand manager has refused to do anything for it

Dear AL futtaim

Iam raising a complaint against my car service which was given on 21-July-23 at DIP branch for minor service & noise complaint from front left tyre. so customer agent called me back on same day that service is done but there is some bush issue which they have to replace after that noise will go away, so he told me either take car or leave once he receive quotation from supplier, since then iam calling him & sending messages but no reply only last friday he told he still not get any reply from supplier anyhow he will get on monday means today but today after 10 days i message him then i got a surprise that he is on leave & no clue for my car everyone there has to check & come back to me.

iam really surprised how these guys are working & why they do not communicate with customers & all customers are in black.

please i want really fast action to be taken against them & want my car to get back to me as soon as possible.

thanks

in april 2023 i went to toyta showroom in ajman to search for a reliable car however sales man help me to find my car and he toldmme before i book the car it will take max 4 weeks for delivery and dont worry we are toyta...etc now been i month after i book the car and arranging myself for delivery he said no the car not coming this month alot of customers asking for the same car i cannot do anything now 3 things i need to highlight

1-its not my concen if everyone asking for the car u need to update me daily regarding my car status this called customer service which they really miss

2-when you promise a customs with dates you need to fulfill no one is teenager's here i dont need fake promises.

3 - they really say whatever they want to.say to customers and i don't know whom to complaint please need your assistance to whom shall i talk .

Dear All,

Raising complaint against the coffee employee refusing to proceed my transaction noting that I order water he refuse he said in the other side I said sorry not cold once he give me water he say I need to pay in the other side I said sorry I'm having water and only 2 items better to pay here he said system not updated in promotion I have only one item in promotion rest normal price , I ask for manager he said I'm the manager and he refuse to give me his name , saying I know you work in the mall and I can do the same as complaint in your place , wow such behavior appreciate your action on this my name is Salma phone number [protected] transaction number 674902 at 2:38pm waiting for your call .thank you

Dear Al Futtaim,

Good day.

I would like to file a complaint regarding my request for refund. I requested it since April 25, 2023 unfortunately, until now the refund didnt receive yet.

Attached the receipt for your reference.

Could you please update me regarding the refund? As I have been waiting enough.

I never thought that the refund will take more than a month to process it. I was promised by the agent that it will take 2-3 weeks only. I have been sending reminders also, calling the customer service, but until I havent receive any response.

Way back February 2020, an agent named Daisy introduced the so called Whole of life (Future Invest) with life insurance and through her promising words, I got convinced to invest by opening a policy. After few months of paying premium of 552 AED monthly, I got a call from Daisy stating that she already resigned and for any concerns, I need to contact her manager boss (Rainer Prado) and he will now then serve as my next agent.

I continued paying up to 3 years and planned to terminate the policy because i'm already starting having a doubt after reading complaints from the internet (March 2020-March 2022) but before that I keep sending email asking for reconfirmation as explained by the agent that on the 3rd year, I should be getting the 95% of my contributed premium plus the 50% of my fund value but no straight answer from them. They just told me to submit the required documents plus the filled-up full surrender form and as per them, that will be the time that they will tell me if how much amount will I be getting.

It took almost three months before my settlement has been released that an amount came to my account out from a common bank account without name (5,171.11 AED). I called Rainer asking why it only resulted to that very small amount and he is reasoning out that it is not part of his control anymore and pretending not to know anything. Until now I keep doing the follow-up on to how the company came up with that computation but they always reply with their favorite answer (we will get back to you soon). I believe all the employees working there are all professionals but how they are acting is only showing that they are only taking advantage on people without showing transparency with their policy holders.

It shocked me that its my first time having a formal transaction that you will just receive an amount out of nowhere and without any supporting documents at all. For all other people who are planning to invest in Orient by Al futtaim, better think thoroughly first before opening a policy because they will just use your money for their own interest and you will get nothing in return. Remember this is your hard earned money and better save it in the bank instead. The agent's sweet words of promises will get your interest but be careful because you might regret it soon.

Total premium paid - 19,872 AED

Fund statement from stock exchange - 10,414.13

- Total vehicle ran - 63,629 KM

- Last service done - 60000 KM

- Regular service center - Al Wahda / sharjah

Complaint :-

Intermittent vibration while driving .

Brake disc has worn out in mere 63K kilometers and asking to change under customer expense.

Break pad wad replaced as recommended in 30000KM.

Customer request:-

This issue has to be considered as a one off case and has to hand over the car back to customer in good condition with out any expense burden to customer.

Hope the team will go for a correct decision .

Manojith

+[protected].