Al Futtaim Group Complaints & Reviews

Al Futtaim Group / unethical behavior

Jun 05, 2019

Good Day, I am writing to complain about employees unethical behavior and refused to provide customer service on June 5, 2019 in tyre express at al safa outlet . As a dedicated customer i hope you will work to resolve my problem and find a resolution.please find a attached copy of...

Al Futtaim Group / unused spare tyre burst. yaris ad 23117 wave branch abu dhabi

May 25, 2019

Dear Team I had an appointment today at 9:45 am .I am really disappointed with the response i got from the service desk.My concern was to find out how the unused spare Tyre got busted which could have become a big causality.Really wonder it could affect the same series of cars sold during...

Al Futtaim Group / car issuing delay and doing fool

May 06, 2019

Hello al futtaim mgmt team I paid amount of car on 1 st may still now car is not ready festival city showroom told it will be ready in two days but still not ready and no response you guys doing business only not friendly customers and I spoke with sales person he is telling some bulsheet...

Al Futtaim Group / bad service from al futtaim automall/bought a pre owned renault symbol 40k driven car

Apr 27, 2019

I bought a renault symbol 2016 model, first registered in 2017 August and driven only 40, 000kms. The car looked like a new zero meter car. When we did test drive we didn't find issues other than starting trouble which they rectified by changing the battery. I made the full payment in cash...

Al Futtaim Group / car service center very poor service to my vehicle.

Apr 20, 2019

Hi, I just completed 65k service maintenance for my car and took it from Al Wahda service center at around 6:45pm. It was dark when I received my car from the driver. When I reached home to check my car condition I noticed several smudges on my car glass windows. I tried to remove them...

Al Futtaim Group / toyota service

Apr 06, 2019

I have been a loyal customer for Toyota, I used to hear they have a "great service". This has to be the nightmare scenario for any car user who gives his vehicle for service trusting the showroom. I gave my vehicle for service on Feb end. While driving on the road, I heard a sudden cracking...

Al Futtaim Group / bad customer service

Apr 05, 2019

I have a complaint regarding an electronic bought on February, your sales man or the merchandiser focus only on selling, no follow up on after sales, and bad thing about carrefour is you are cheating, showing one option on the display and selling totally another one, I'm totally...

Al Futtaim Group / poor service

Apr 03, 2019

This is the second time I am upset with service at Al futtaim, Abu Dhabi (airport road). The first service, no proper water service and second time - same thing. After the so called ‘express service' (supposed to be done in 1 hour, ended up after almost 2 hours!!), it was found that the car...

Al Futtaim Group / used car sales / servicing issues

Mar 20, 2019

Dear Head of Auto Mall. I bought a car in the month of July 2018 (Hyundai I 20) and was informed that the car is under warranty. From the 1st week of buying the car, I am facing some or the other issue and issues are being resolved sometimes under warranty and once I had to pay to change...

Al Futtaim Group / chev cruze. 2015

Mar 18, 2019

Am very very disappointed with the car sheikh Zayed dubai alfutaim automall sold to me. Within the 6 months of buying the car, there was major leakage and Engine failure. The battery completely died within 3 weeks of buying the car. Several Mechanics have strongly said the battery was not...

Al Futtaim Group / toyota prado service - sheikh zayed rd

Feb 28, 2019

I am extremely shocked at the unethical behavior at Toyota service center - Sheikh Zayed Rd. I had given my prado for service yesterday and the roof hatch has been broken and taped to avoid the owner from noticing. I was extremely shocked when I was on the road and the pieces fell off...

Al Futtaim / service not satisfactory

Feb 24, 2019

My 2018 model Land Cruiser, Registration Dubai Q 79969, was given for its second servicing at Al Futtaim, Al Badia on 13 Feb 2019. Since the vehicle had a noise and vibration near the front right wheel, the service adviser had been instructed have a careful look at the problem. Car wa...

Al Futtaim / alto 800

Jan 31, 2019

Im writing to you with regret regarding the poor quality of your product of suzuki maruti alto 8000, 2014 model. Even though it has driven only 32, 000 km, I have already replaced the following parts from ur rajagiriya branch incurring a huge cost. Water pump - around 25, 000 Cluch plate...

Al Futtaim / car

Dec 19, 2018

I recently bought a car from Al Futtaim Automall in Festival City, and I've been fooled. I trusted them as I wanted to save the time and headache of doing all the tests by myself. They said the car it's good to go and now it's a hazard. To be safe driving, I'll have to change all tyres and...

Toyota Al Futtaim / incompetent customer service at sheikh zayed road

Dec 13, 2018

Kindly, follow up on my complaint 8000040574 against Mary Yangco. I have my RAV4 since 2 years and the navigation is not working since then. Every time I go for the service, they tell me it's fixed and it doesn't work later on. Until someone told me that the film on the windshield might be...

Al Futtaim / service

Oct 28, 2018

I left my car in al futtaim al badia service center for Changeing my airbag which was had manufacturing fault when I left my car it was alright it was starting properly know my car is not starting they want me to take my car back in that condition. Even I can't start my car service people...

Al Futtaim / buying a car

Oct 02, 2018

I am getting in touch as I am furious with the service I have received on purchasing a car. I have currently booked a car, paying 1000aed after being told that I would be able to take a 5 year loan with my current bank Emirates NBD and a monthly instalment of no more than 1900. After paying...

[Resolved] Al Futtaim / honda crv 2018

Sep 23, 2018

السلام عليكم ورحمة الله وبركاته: أتقدم إليكم بشكوى رسمية لهيئتكم الكريمة آملين النظر فيها وانصافي جراء ماحدث ، حيث اشتريت من الوكالة سيارة هوندا CRV موديل 2018 قبل ما يقارب شهرين ، وتم إرسالها للصيانة بعد 1000 كم حسب الإجراءات المعتمدة لديكم ، ولكن فوجئت اليوم بعطل في السيارة ولم أتمكن من...

Al Futtaim Beda Zayed / misbehaviour

Sep 20, 2018

Good Morning. I left my car in Al Futtaim showroom yesterday and i went to collect the same today. The service advisor asked me to pay the money and i went to the cashier "Mushtaq". He gave two forms. I asked him, "Do i have to sign on both?". I think there is nothing wrong with thi...

Al Futtaim / toyota prado car service - at sheikh zayed road center

Sep 18, 2018

I am writing this to complain about careless and reckless service provided at Toyota service center Sh Zayed Road. I gave my Prado yesterday for service and it was delivered to me today. The service personnel name is Febin Cherian. When I gave my car for service yesterday I had given...

Al Futtaim / watch

Sep 08, 2018

I took a watch for gifting to my fiancé in his bday. As bday had 3 days time so I asked the store manager if more than 7 days can be granted for the change. He said ok. Then after bday, he wanted to change n we went to dfc mall again. The piece he chose was not fresh n so he said that he will...

Al Futtaim Auto Mall / chevy cruze

Aug 09, 2018

I bought a Chevy Cruze in Al futtaim automall festiaval city not even amonth gone problems started, major engine leak stearing vibration and jercking when gears shift. It took me almost a month chasing after them and some problems were fixed after being taken round their entire system just...

Toyota Al Futtaim / service repair with no zero safety and quality checks

Jul 30, 2018

I have a brand new car bought in 2016, currently 2 years old only as good as new After vising RTA for my vehicle inspection on 3rd July I came to know that my car was failed and reason was accident back in 2016 which was not repaired and RTA wanted to have more detailed inspection to find...

Al Futtaim / poor service at the toyota showroom airport road.

Jul 23, 2018

Date of the incident 22/07/2018. On the said date my friend and I visited your show room as I had called a date before to your call center and we agreed I will visit your branch at the airport road. We were attracted by the rav 4 toyota deal in the advertisement and got interested. First...

Al Futtaim / service

Jul 02, 2018

I was asked to visit for a test drive of a car on a specific day at specified time. When I reached there, the guy who was assigned to me for test drive was not there and even the car for the test drive was not available. Poor/worst customer service the company has ever provided. I am now...

Al Futtaim / candy washing machine problem

Jun 18, 2018

Good day, I have ordered thru plugins online a candy washing machine on sunday 27 may 2018 (order number: 606727) and it was delivered to me on saturday 09 of june 2018 (I requested late delivery). Anyhow after 3 days, I faced a problem with it and it cannot be work. I called plugins to...

Al Futtaim / service center al badia

May 12, 2018

Dubai e 73110. My vehicle was due for 90k service at al badia it is very unfortunate that when I go to collect my car the seat plastic which the service advisor puts on at the time of receiving the car was not removed and moreover the car was not washed nor vaccumed inside. I made a...

Al Futtaim / service issue plate # p38459 dubai

Apr 01, 2018

Dear, Good day! A humble request to ensure that this complaint will be handled accordingly and with thorough understanding. I had spoke to the branch manager mubasher shah to his [email protected] 06-5030219 & 06-5030223. An dutomer service ramesh @ 06-5030249 (pls. Note). After telling all my...

Al Futtaim / poor after sale service-aftron

Mar 28, 2018

Own and aftron afwf6000 washing machine. I has been trying to find spares for the broken front door of my washing machine. I went to abu dhabi, mena alfuttiam office - but they decline to help saying that service center is moved to musaffah I tried contacted musaffah office, no body answer...

Al Futtaim / najim credit card

Feb 09, 2018

Hi I was using blue card which I cancel in nov-17 and I received clearance letter for same. Now in feb-18 I received najim credit card bill, surprised. I able to open that statement with my details, statement is of another card number which I never applied. I gave call to customer care...

Al Futtaim / seiko watch — model no — sny00ji - job card - h07176

Jul 27, 2017

Seiko watch — model no — sny00ji - job card - h07176 Watch was given for repair under warranty on 26 june -2017. It is not returned after one month (27-07-2017). No feed back was provided till now I have a feeling it was duplicate watch sold or lost at al futain repair centre. I will...

Al Futtaim / my name is solly kimmie please ref af 26473

May 01, 2017

Dear solly kimmie, Pls read job details below. How is it that I applied yesterday my time at 16:39 hrs and this morning my time a time space short of a proper fully screening process How come I was rejected?? What was the reason why?? Can you explain how you screen. Is it because...

Al Futtaim / recruitment process

Mar 09, 2017

I want to raise the issue at higher level, I believe that recruitment process is biased and being abused by the recruitment team. As per my opinion, recruitment team is biased and recruiting the staff as per ethnicity and they are only entertaining one nationality. I am raising this issue and...

Al Futtaim / the al gurair du outlet

Jan 24, 2017

The al gurair du outlet is one of the worst outle of dubai. I visited the outlet for the first time to submitting the document as I recieved a message. The system was down. Then j visited the outlet the second day t waited in line for more then 2 hours and again the system was down. Still...

Al Futtaim / vehicle i61446

Oct 10, 2015

Dear management committee al futtaim, good day!!! Sub: various issues with my vehicle corolla 2014 model limited addition dubai plate no. I 61446 I would like to enlighten you for the last and final time that I am facing tremendous issues with the vehicle I have purchased from your so...

Al Futtaim automall / bad service

Jun 09, 2015

We purchased a nissan micra from al futtaim automall in deira. While purchasing, we provided all details about how this purchase was for a relative who resides in fujeirah. We wanted to make this clear incase any insurance or service related hurdles might appear later. We had to visit the...

Al - Futtaim Autofinance dubai / collection harassment

Mar 30, 2015

I am "s" from dubai, uae and I have a autoloan from alfuttaim finance. This march month I had not paid, and when shamin contacted me I said I have joined new company and I will make the payment by 31st this month end as soon as I get the salary. He is been harassing me since and threatening...

Al Futtaim Honda / service

Jun 11, 2012

I make an accident with my honda and I give it to service. Yes, I have major damage in the frontside but service staffs said that, they need 1 month to fix it. I didnt understand because car is not burned or something. They said that the parts will come from japan or america and they didnt...

Al-Futtaim Group / unacceptable customer service experience

May 02, 2012

Unacceptable customer service experience. Pure service and negligible staff to the guest, in the car service reception. No communication. And even in the present of the supervisor. Really they should be more professional then that. I booked a service for my car on the 1st of may, I had same...

Al Futtaim Motors / lexus lx570 poor service

Aug 10, 2011

Dear mr fahd abdullah, I am surprised that since my email no one has responded yet or bothered to reply on my complaint logged as below. Can you please look into the below email trail and give me the feedback and comments as to how can I proceed with the rectifications works on my...