Choice Home Warranty

After having been a member for just about a year my AC stopped cooling and was freezing. I called CHW up and someone came out the next day.
The technician said that the unit is leaking in the coils outside and he will put in his recommendation that the unit needs replacement and they should cover it, due to the fact that it appears to be normal wear and tear. They got back to me with a denial because the unit showed "rust and corrosion" And if you read the contract AC section D, they don't mention that you have to scroll to section F to find that loophole.
So you have a unit that sits outside in Florida for 13 yrs it's bound to have some sort of rust on it and that will automatically void the claim. So what's the purpose then of having a warranty company?
I asked for them to send me the pictures so I can see it and to send someone else out, the technician even told me to appeal it because it's normal wear and tear and they still denied it due to rust and sent no pictures. I set up a callback for today at 10:30 am to further discuss and no one has called me back. They said the most common source of system failure it's a leak in the coils, and yet if your machine has any rust on it, a unit that sits outside, has basically lived its estimated life span of 10-14 yrs. they won't cover that most common cause of system failure.
They sell you on the idea of peace of mind and when they deny your claim you're left scrambling trying to figure out how you're gonna pay for this, especially during these tough times .
At least pay for half, they just leave you high and dry and ignore you hoping you'll just give up an go away

Just another complaint from the numerous customers of Choice Home Warranty.

Ultimately, the problems with CHW arise from its reimbursement practices. The reimbursement to vendors is poor and slow. As a result, only 3-rate vendors are available to them. Good ones refuse to work with CHW.

Took 5 days for the repairman to get to my house. Not good when you have a failing refrigerator. He got approval to proceed with repairs. It's now been 16 days and I'm informed the parts are still not in. That's really funny because I found 10 listings on Amazon for that part and most could be delivered the next day or within 3 days.

The technician says repairing these refrigerators is a matter of elimination. He tested nothing. He checked nothing. All he did was vacuum behind the refrigerator after it was pulled out. Of course, he used our vacuum. He's simply guessing as to what part is problematic. If his first guess doesn't fix the problem then I'm afraid we'll be waiting another 2 or 3 weeks for him to attempt repairs based on his second guess as to what's wrong.

The bottom line is, DON'T USE CHOICE HOME WARRANTY. The customer service is terrible. The repair technicians are 3-rate, at best. George Foreman should be ashamed of himself for being the face of this company.

On January 25, 2021, I filed a claim for my refrigerator (icemaker water would not stop running) and my microwave (was not heating the food). These appliances failed within a few days of each other. Approximately, three hours after filing the claim, I received an email from CHW offering a reimbursement option — I hire a technician, pay the technician, and CHW reimburse me. I passed on that option after reading so many complaints that this company was not paying its contractors, not reimbursing its customers, denying claims, etc. I have called this company several times each week and have gotten nowhere. They are saying they have been unable to find schedule a technician to come out. Well, now my refrigerator does not cool or freeze. So I called today. They claim they are still looking for a technician. I asked about filing a complaint or appeal and was told I can't do either because they are still looking for a technician. It has been almost a month. Help! Thank you.

Cynthia Fears, [protected].
[protected]@gmail.com
Savoy, Illinois
February 17, 2021

Called for repair of refrigerator. Tech came out stated its a known problem, ordered parts but Choice Home Warranty decline to pay for it as they state that It has been determined that the door hinges and french assembly are broken and require replacement. This is not a failure that occurs under normal wear and tear conditions. Since we have no kids and no one hang on the door, and its normal use - it has to be defective and covered, they should do the right thing and pay for it.

I signed up for a 3 year package on January 2, 2021 and cancel the agreement on January 4. This was a 3 year agreement for $1, 176.00 dollars. I have been told different stories from your resolution department on when I would get my money back. First it was 10 days, second they were not crediting my account but will send me a check, another 15 to 30 days. 30 days pass, now I am told it can take 30 to 45 days for me to receive it. The check was mailed out on the 19th of January. I was offered to have a new check sent out but I would have to pay $30.00 dollars for handling fee. When I ask who higher up such as a Manager to speak to, I was told the only person I can speak to is the CEO named Martin V. but he will not talk to me. Strange way to run a public company. The reps would not give me a last name or location or phone number to contact this person. I want all money owed $1, 176.00 dollars immediately. I will start personnel legal action and with the with the State Attorney General Business Fraud office if I do not have a check in my hands, 7 days from today.
Terry L. Terrell

My complaint sounds like all the others. I paid premium in Full. They would not nor could they get a tech who new what they are doing. I waited two months and refused to pay for new frig, sent me a partical payment., Micro would not take their techs word refused to pay. When I went to cancel they deducted what they sent me for repairs from my cancel payments and told me tough luck

The last two times I used choice home warranty they were not able to get a tech for my problem. They advised me to contact one on my own and they would reimburse me. The last tech they issued me canceled 2 days later because they said they were too far out of their area (they were to fix my water heater) I got my own tech and they could not fix the water heater because they could not get parts. I ended up buying a new water heater from them because I had gone close to a week without hot water. I know I was to get the ok from choice home warranty but I needed hot water. I am not expecting total reimbursement from them {$1300) but I think it's only fair I receive some compensation policy # [protected] 1/20/21 james willard work done by mw robinson wooster, ohio

If I had to give Choice Home warranty (CHW) a rating it would be zero. My first claim with the the company was for a dryer. My Dryer was drying but not completely. The maintenance guy came out and said needs service. Then they came out to do the repair a week later. The repair was made and I was at work and not able to check the work. However later that day discovered my dryer was not drying at all after the repair. I called the warranty company and it took another 2 to 3 days to get a technician out to determine the cause. He thought it was the element and went to order it. Time went by and no information was provided on when the part would be available. I reach out time after time to CHW to get an update to no avail. Finally after another two weeks without a dryer. I decided to speak with management of CHW I was able to get another technician from a different company to dispatch. This technician was much more familiar with the dryer had the correct part to repair which was not the element by the way. My thought is the first company that CHW dispatched was a cheaper and less known service repair than the first. Anyway after almost two months of calling the dryer was finally repaired. I am sure if I hadn't called my dryer still would not be repaired.

Now two months later I find that my water heater is leaking. After calling about the claim. The fine print of the contract states that the warranty does not include the main tank. Since this is the item that normally the issue in a water heater my question is what is the point.

So needless to say I probably will not renew this home warranty and be very leery about getting another one. Another example of insurance companies finding loopholes and providing substandard service.

I also noticed that most of the customer service for this company is outsourced overseas. So this company is more interested in profit than providing American jobs and quality service.

I DO NOT recommend this company for your warranty choice.

Hello,

Policy #648927545
Claim #108501261

I have had Choice Home Warranty for my home since April of 2019. I made my first claim on January 19th, 2020. A week later an appointment was scheduled, a man came to my door, visually looked at my dishwasher took a payment for $85 and was never seen from again. When I called Choice Home Warranty over a week later because my dishwasher was still broken, their response was we have had a lot of complaints about that company we will find someone else. Another week passed no one was found, when I called they promised they would go out of their vendors and find someone for me as soon as possible (this was Thursday, February 4th).

As of 8 pm this evening (February 8th) I received a robo call form Choice Home Warranty that someone else, Jorge Construction, is coming tomorrow between 3 pm - 8 pm and they leave a phone number for Jorge Construction. I call the phone number for Jorge Construction and in reality Jorge owns an auto repair shop and there is no business to be found in the state of Connecticut titled Jorge Construction with this phone number. There is a Jorge Construction under another phone number with a 1/5 star rating!

Choice Warranty's response time is unacceptable and who they are sending into my home is questionable and actually frightening. The first person was obviously shady and a thief and I have no confidence that Jorge that owns a auto repair shop and also owns a business called Jorge Construction is going to come to fix my dishwasher.

As a single woman living alone I do not want random people that they don't even know and they do not have a business relationship with being sent to my home. They low ball a bid for a repair and just accept whomever is willing to make the repair for the least amount of money. This is unacceptable!

Thus far they only offered to give me my $85 dollars back and I told them that I have paid $475 in premiums plus the $85 co-pay. My policy states I pay $85 dollars to have it those items in my warranty repaired or replaced. Choice Warranty can't seem to arrange for either scenario. I need to pay someone else to repair my dishwasher (if it even can be repaired) or buy a new one.

We have called 36 times to resolve this and cant get a single phone call back paid a year in advance for nothing told them I wanted a refund they don't give one they are untrustworthy they have taken advantage of us senior citizens and disabled vets and were fed up with the wait its caused a lot of worry and stress from waiting on them to call us and the time they waisted of ours has been 20 plus hours all for nothing

In november 2020 my subzero refrigerator water dispensor stopped working. I filed a claim #[protected]. The technician who came to repair had no clue about the problem. He said he repairs common refrigerators and not sub zero. He came back few days later with some parts and replaced those however it did not work. He said he will come back later to look at it. He was v sick both times when he came with severe shortness of breath, coughing and wheezing. I was concerned about him having covid-19 infection and advised him that he should not be here to do the repair when he is sick. I also asked him before returning back to get checked out for covid-19 infection which he tested positive 2 days later. I called the company back. They said that they have send out claim to new technicians in the area to pick that up and they will let me know. No body from company called or any technician came for next 7-10 days. I called the company again and they said that they do not have any other technician available in the local area and they want me to contact any local technician available to repair that. I called the only local sub zero authorised technician who gave total estimate of $636. I submitted all that information electronically. Choice home warranty is now deciding to pay only $287 saying that I picked up my own repair person and they will pay what they pay to their technician. I did not pick or chose my own technician. I called him because company advised me to contact local technician as they had no body available in the local area. I tried to take it to their manager but they simply refused to listen. Please help me in this regard for this unfair practice. I have spend countless number of hours for last 2 weeks almost on a daily basis without any resolution.

I filed a claim back in November when my nest thermostat had quit working, the tech they sent out said he would have to get with them and never showed back up again. They sent another tech out in December and he said he had to order a new nest controller and it would not be in till first week of January. He did put a generic thermostat in but pretty sure he wired it wrong as the heat runs all the time and the outside unit never comes on.. Well i called the tech back the second week of January and he said the new nest had just come in and scheduled a time for his to come and install. well he never showed up or called. He finally called the next day and rescheduled for the following week. well he never showed or called and hasn't returned my call since. I called choice to let them know and now i have to file a new claim and pay the new service fee. So now my electric bill has been over 100 dollars more than average and i have to pay a second service fee. i think this is crap and the customer service people don't care even though I've been a loyal customer for the past 5 years.

Signed on with choice home warranty and had ceiling fans quit from electrical failure 3 months 3 different electricians and still not fixed so I bought the 2 fans hire my own electrician to replace them and asked for compensation since in 3 months choice home warranty failed to repair fans then I quit their service they refuse to send me $1500 check to replace double wall oven they could not repair and we settled on that amount while I was still under contract with them and that took 4 months to settle with no work or replacement ever done they stalled and had excuse after excuse plus to replace would cost #3000 not $1500 their excuse they had buying power and when I asked where to buy oven like mine for $1500 no answer. I would tell everyone they are a fraud and big scam company want the monthly payment provide no service and use bad repair people

We filed a service request for a clogged kitchen sink. Had to wait 4 days for someone to get scheduled. That technician was a no show/no call. Waited another 3 days for the next appointment, which again the technician was a no show/no call. Receive an email from Choice telling us to find someone local which we did. Repair made the next morning. Now Choice does not want to reimburse me anything for having a local technician complete a repair which they could not find a technician to do. Beyond frustrated.

On 1/23/21 my water heater was leaking. I called Choice Home Warranty. They issued me a claim number ([protected]) and informed me that they would have a technician contact me. On 1/24/21 I was informed that they could not find a technician to come and look at it. Choice Home Warranty informed me to find my own technician. I did that. He gave me an estimate for $1850. I submitted it and was told that the water heater was not covered. I paid to have a new water heater put in.
On 11/1/19 I renewed my policy for $2100.00 to expire 1/16/26.
I want to cancel my policy and be reimbursed for the remainder paid.
I have received no response from Choice Home Warranty.

I had submitted my dishwasher to be fixed. Well, the parts needed to come in and when they did, the repairer came out on yesterday, 1/28/21, to repair dishwasher. I washed my first load of dishes last night and this morning took them out of dishwasher. I was disappointed to see that the dishes on the bottom had cleaned but not the ones on the top. It was as if the water and dishwasher detergent had never touched them. I'm right back from where I started, that was my original complaint. The dishwasher not cleaning dishes. I have photos but do not know how to send them. The repairer was from the AAR Appliance company