Choice Home Warranty
Reviews and Complaints

Just got the warranty and can't get anyone to give me help. Three weeks now. The sales person Sal M who had me sign up lied to me about the coverage. He gave me his e-mail if I need help and never responded Stay away from this company.

What a joke this company is...
They called me almost every month for a year, telling me how much better they are then super.
Needless to say, I bought the policy over the phone without getting any sort of contract or coverage information...
So when a problem did come up with my water heater, they wanted to come up with every reason in the book as to why they would not cover it.
So I said, fine, I want my money back and to cancel the contract.
They pleaded with me over the phone not to cancel and that they would cover the hot water tank replacement and even waive the $45 service charge.
Needless to say, the first service provider they set me up with, never showed or called on the service appointment date.
The second service company showed up and reported back to choice that the tank was shot and needed to be replaced... Needless to say, they did not cover it...
I was not all giddy about having super for my home warranty, but at least super did honor a replacement of my built-in microwave oven when it stopped working. Choice still has not refunded any of my money back...

I have choice Home warranty and my upstairs bathroom pipe started to leak from my ceiling call Choice home warranty In February15? 2021 and today is April 20 2021 and no one has been out. If i don't keep making payments every month the will close my claim.

This is so wrong
My email is [protected]@aol.com

Claim #[protected]
Please reconsider the amount you are giving us for replacement. We wii pay $350microwave+$160 labor. You know we need a new one so why no money for labor. Why not send the service person back to install.

We are disappointed in the amount given. We are not a satisfied customer. We won't be able to replace the microwave until we get the voucher, a month in the future.

You are not making it easier for the customer.

I first call CHW on my light fixture not working and they scheduled a electrician to come out and fix the light. The electrician removed some type of safety fuse from the light and said it would be fine. About 5 weeks later the light quit working again and I contacted CHW again and they made me pay another service fee for the same light. Then the electrician told me that he would have to come back to replace the part in the light. I contacted CHW again and ask when will this service technician be coming back to complete the job. CHW came back and said that the tech. said that the job was finished and that they are not going to replace the probably a $5.00 socket that is bad. Every time I call this company for service, I get every reason in the world as to why my claims are denied. I have made up my mind, I will never do business nor recommend this company to anyone.

We had a choice warranty for several months came right out of our account and the first time we ever called was about a linkage in the garage from the AC unit. Turned out to be arrested time after paying a $78 fee to the technician he said he was turning into Choice warranty to see if they will cover it. They denied it and my husband called them and argued with them come to find out if rust or corrosion is involved they will not cover it. And then I'll get on and read all these complaints about that they don't really fully cover the full price of a replacement when needed anyway. Obviously we canceled at that moment and did a lot more homework and apparently American home shield which is listed as number one which is who I wanted to go will does cover things such as plumbing with rust and corrosion. Choice warranty does not say what they're going to do it's all a liar and you're just paying money for nothing. And then you have to pay the service charge so you're actually throwing money away

We are not a shamed to tell you who we are. Our names are Christy and William Warner and we live in Texas and we own our own home in a nice neighborhood. It has been kept up even after disasters like Harvey and the recent ice issue and had it up for sale a few months ago and received several offers within three days all at the actual cost that we were selling it for so it's not like it was a dump where we ignore things such as plumbing. I'm just glad he was only a few months that we actually had that company. Please if I can help anybody save money in these hard times don't use them they are just stealing from you.

i have had this warranty for 4 yrs with no repairs added a roof policy and i hear you dont cover for repairs and thats not right i have a few shingles missing and wear and tear. i paid the extra 5.00 amonth to have that and i want to cancel roof ...

I just called to cancel my warranty (as the monthly fee plus service charge always costs more than what it would cost me out of pocket) and the employee wouldn't listen. He kept saying, I understand, but you've been a customer since 2019, think of how much it's saved you. He wouldn't listen when I said it hadn't, wouldn't listen when I said I found a friend to help with my most recent claim (which they still hadn't found someone for) and kept trying to say they'd cover $150 of the appointment, even there was no appointment because it's being done for free (and it's just a drain that needs to be snaked). I finally just kept on having to say "I would like to cancel my plan" repeatedly and he kept say, I understand but...Then he finally snapped and said: Fine! You aren't getting a refund (I didn't ask for one) Have a nice life! And then he hung up on me. One of the worst customer service interactions I've ever had.

I am having major issues with plumbing in my home. When I purchased this policy I was informed a reliable technician in required field would be dispatched within 24 hours. This has never been the case for me. This time they are expecting me to wait 3 days for someone to come out to diagnose problem. Lord only knows when the problem will be fixed. With the hundreds if not thousands of plumbers available in the Memphis area it is mind boggling that it takes 3 days to get service. You always rely on small mom & pop businesses that do not have enough technicians to handle the cases you give them. This is just plain unacceptable! Stand by what you promise people when you are selling your service. Don't just take our money and screw us over.

I have a Whirpool washing machine that is 25 years old with an extra large load capacity. They have offered me $343 for a replacement that is not enough money to cover any extra large load capacity washer. They said I must have proof from the manual of its cubic foot capacity. The manual does not have the cubic foot listed anywhere. I have called Whirlpool and it only shows 20 lb. load capacity. It was never printed anywhere on the machine or the manual. I would like more money for a replacement.

Hi,

I bought choice home warranty in the month of January and filed a claim for water heater in the month of March. The technician came and said the water heater needs to be replaced. Since it is a bigger claim they said they will not cover it and said they will pay 600 $ at the max.

When I signed up for warranty they were all nice and said any repair due to wear and tear will be covered. Now the claims department is rejecting saying it is due to pre existing condition. Which is fraud.

I asked them to cancel my warranty and at least give me a full refund since they did not do any repair call on my home.

They said they will only prorate it and refund. Thier representatives are hostile and stick to the script . This company is scam . I would advice anyone signing up for home warranty not to go with this company. This company is fraud top to bottom.

I need them to refund my full policy money at the latest and pay me for making me go through this process of theirs.

Policy number:[protected]

Sent man out to fix. No card/ no company. Asked to make check to him. Spent two minutes looking at refrigerator and mouse caused leak. No cover. Mice don't chew through heavy metal coils. After he left CHW denied claim. Tried to look up technician's company that CHW was sending out. No listing anywhere. Had problem before with them on a waterheater claim. They could not find anyone to represent them on claim and I had water flowing out of my ceiling. They told me to find someone myself and they would reimburse me. I did and had someone out within an hour. Had to replace heater and cost $1300. CHW refused to pay saying did not have their approval. They were the ones who told me get somebody because the could not find anyone to represent them. I later found was because they are hard to collect from.

I contacted Choice to make a service request on three problems, I was told I would have to pay a service fee of 75 dollars for each issue. I declined two issues and continued with a refrigerator icemaker and a cooktop request to be replaced or repaired. The cooktop was not repairable due to being such an old model. The service person contacted Choice, and about week later I contacted Choice to discuss the decision, on the call I was told I would be sent a Lowes card for 371.00, I would have to purchase the cooktop and also pay for installation of 100-150 dollars. After checking the price for a replacement at Lowes, I would have to add an additional 400 to 500 dollars to purchase a replacement cooktop. I disputed the decision, and was given a number to call a case manager. The number is a voicemail and I cannot talk to anyone about my issue.

i am sick of trying to deal with this company..have been with them for so many years...funny thing...the two repairs they denied were the most expensive...in 2018 heater broke...for some reason they denied this...I had just had surgery and didn't want to negotiate so paid the $4000.. not a good feeling.

i had a critter of some kind tear part of my roof, .they sent a tech out who did a bid..i had explained that it was only a small part of the roof... they of course denied it...it was #792 which is outrageous for this repair...when I tried to appeal, they said they would send me $200 towards the repair which I agreed to...just had a call from them that this has been denied.

of course, I am now looking for a new warranty company... my advice...if its a little repair, they may help you...if not, forget it, you're on your own...

i took this out because my husband had died and income cut in half... the $4000 heater not in my budget..

do not go with this company!

I submitted a claim to CHW regarding a heat pump failure due to normal wear and tear.
After the technician submitted his diagnosis, nothing happened for some time, so I reached out and was told that the technician needs to also submit pictures. The technician submitted pictures and received a call from a CHW representative asking him if the unit could be repaired (which is not the case). Once the technician told him that it needs to be replaced, the CHW representative told my technician to put together a very detailed estimate so they know what the replacement costs will be. That person told the technician that the unit will be replaced.
Just about the same time I receive an email claiming that based on the initially submitted information over 2 weeks ago they determined to not cover the claim stating that corrosion caused the issue. That is very interesting, since the failure is a) due to normal wear and tear due to aging of components, b) they didn't have the pictures by the time that decision was made (so how do they know it is corrosion? making up reasons not having to pay?) and c) my technician had been told literally at the same time that the unit will be replaced.
I then appealed the claim and was told to make an appointment with the claim manager, which I did. i was told to reread my contract, so I get a better understanding. They are literally not doing anything other than taking money from people and then coming up with lame excuses as to why they won't honor a contract or why something considered normal wear and tear is not.
DO NOT USE CHW. THEY ARE A RIP-OFF and don't care about their customers. Run as fast as you can.

Contract # 598378851 On 3/3/2021 Choice Home Warranty scheduled a Tech (McBride Maintenance) for 7AM to 11AM. No one showed, no one called. I contacted CHW to report the no show and they rescheduled a new Tech for a wk and a 1/2 (3/13). They gave no time & said that a Tech would give me a call. I explained the 13th was not acceptable. No new appt. has been set to date. I have called them 5 times to get this corrected to no avail.

i called on 2/23/2021 i called 4times and now they want to come on mar 1 2021 to check water heater 7 days afther i called we have company in new castle that can come today but they know your wont pay there billi did not know that this company choice warranty was this bad servioce is low .now i have blood pressure over this iguess i go to attorney

Thieves! Liars! Swindlers! Stay away from this rip off scam.