Chinatera LimitedRefund on cancelled order not received

M Review updated:

Cancelled an eBay order made with Chinatera Limited (shoppingnewfrog) within minutes but no refund. Shoppingnewfrog then advised item sent out by mistake and to refuse item so it will be 'returned to sender' This was done and item was returned but no refund. This was a tracked item even with proof that item refused & returned. Shoppingnewfrog then advised a problem making refund and kept asking me to wait.
I waited over 8 weeks with promises but no refund. Shoppingnewfrog then informed me they were sending me the cancelled item again which I refused. They purposely delay refund over 60 days and give false information since they know how to defy the eBay & Paypal rules in order to keep the buyers money. This is a scam company that operate outside the normal buying rules. Ebay & Paypal are powerless to do anything after 60 days. I believe they also sell through Amazon.

Responses

  • Me
    Melissa Cochran Dec 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Is there any way that I can cancel an order that I made through paypal

    0 Votes
  • Me
    Melissa Cochran Dec 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I dont have a complaint I order a handbag through PayPal and I dont want it anymore Melissa Cochran

    0 Votes
  • Ly
    Lynn Bielman Burns Nov 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a cross-stitch kit, total $41.97. That was last month, so far no confirmation number, or tracking number.
    It has been charged to my credit card...through PayPal.
    It has been 4+ weeks and nothing so far., who do write, complain to, or contact?
    [email protected]

    0 Votes
  • Do
    Donna Morgan Scott Aug 16, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I dnt want a refund just lost my diamond packs need to find out how to get more

    Comments

    0 Votes
  • Do
    Donna Morgan Scott Aug 16, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Donna Morgan Scott L1547 I have lost my diamond packs how can I get more

    0 Votes
  • Jp
    JPFinch May 07, 2020

    I TOO paid CHINATERA for a order that has not been received and cannot find ANY contact info to track IF it has even been shipped. Its been about a month, so I am not feeling positive about this. Paid through PayPal ... any suggestions???

    0 Votes
  • Bi
    Big-ted Apr 23, 2020

    Hello, in good faith I payed CHINATERRA for an item that did not arrive and when you finally send them an e-mail they do not respond, having waited and waited PAY PAL say thy have closed the case
    due to me not making a complaint, which is NOTthe case, they then say very conveniently that the case cannot be re opened, this is fraud and I will never use PAY-PAL or CHINATERA again

    1 Votes
  • Gl
    Glen Heredia Jan 27, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I have also been scammed by Chinaterra. They sent me a defective item and then promised a replacement. It is now more than two months. When I contact them they said wait for 5 days. It is now a month since they said wait for five days and the five days are long gone. I have complained to PayPal as that is how I paid for my purchase.

    0 Votes
  • Sa
    Sango Mashumie May 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Still waiting for my oder

    Comments

    1 Votes
  • Da
    D'Almeida © Mar 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Chinatera Limited sells fake products protected by Paypal and for this very reason I ended up leaving Paypal. Do not buy anything from this seller and do not rely on the Paypal service, which protects this type of seller and which does not even comply with GDPR.

    1 Votes
  • Di
    Diana Adams Jul 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Same problem with Chinatera. Item arrived damage (purchased through Ebay). Company agreed with my photos and a refund but it didnt happpen. Prevarications until out of time for EBay and PayPal rules are so ridiculous - you have to provide tracked info re returned item. You cannot keep faulty item and get a refund. So I was expected to return a damaged item from UK to China (tracked) at my expense.
    Dishonest Chinese company.

    0 Votes
  • Ro
    Ronald Manson Jun 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I pay everything through PAYPAL. In 15 years I have never had a problem...Hope this helps somebody...
    Ron..

    -1 Votes
  • Cl
    Clifford White Apr 29, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I don't like ordering from these foriegh country. When you pay your money to get something and you don't receive it, you catch hell getting your money back.

    0 Votes
  • Cl
    Clifford White Apr 29, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I don't like ordering from these foriegh country.

    0 Votes

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