Opentip.com
reviews and complaints

I gotta say, I never thought I'd be writing a review about a company, but this one really got me going. So, we were trying to put together a fundraiser for our school and we needed to place a big order - like, multi-thousand dollars big. But here's the thing: schools can only order stuff using a purchase order. So we sent in our purchase order and waited. And waited. And waited some more. It took them over a week to get back to us! And then, after another week went by, they said they couldn't get in touch with the school. But here's the kicker: they only email at like, 2 in the morning! Who does that?

We asked them for a phone number so we could call them and sort things out, but they wouldn't give it to us. Can you believe that? We had to keep asking and asking, but they just kept saying no. It was like they didn't even care about our order. After three whole weeks of trying to get this thing sorted out, we finally had to give up and cancel the whole thing. It was a real bummer, let me tell you.

Now, I know some people might say that Opentip has good prices or whatever, but let me tell you: don't even bother if you need to use a purchase order. These guys are a mess. They're totally unorganized and they don't seem to care about their customers at all. So if you're thinking about ordering from them, just be warned: it might not go so well.

I recently made a purchase from Opentip Store for a product that cost me less than $13.00. However, it has been over 17 days and I have yet to receive my order. I have requested a full refund, but they have refused to discuss the matter until the item is delivered. This is quite frustrating as the gift date has already passed and I needed it for a special occasion.

To make matters worse, if and when the item is delivered, I will have to request a return sheet and pay for the freight back to them. This is quite inconvenient and seems like a scam to me. I have read some positive reviews about Opentip Store, but upon further investigation, I found that there are almost 100 negative reviews on BBB from unhappy customers who have experienced the same issue as me.

I consider myself lucky to have only lost $13.00, but there are others who have lost hundreds of dollars to this scam company. One customer even suggested filing a complaint with the Attorney General's Office. It makes me wonder if Opentip Store has upset the Attorney General with their shady practices.

Overall, I would not recommend Opentip Store to anyone. They are a sleazoid company that takes advantage of their customers. I will never do business with them again and I urge others to stay away from them as well.

I had a really bad experience with Opentip Store. I ordered something from them more than two months ago, and it still hasn't arrived. They told me that it was "lost in transit" over a month ago, but they haven't done anything to help me. I bought a big item for my bathroom renovation, but it never arrived. I've been waiting for it for six weeks, and my new bathroom floors are always wet whenever I take a shower because I don't have a shower rail. I've been hoping that it would arrive week after week, but it never did. I'm really frustrated because I spent a lot of money on this item, and now I have to go through the hassle of chargebacks and fraud paperwork just to get my money back. Customer care was absolutely useless and robotic. They didn't seem to care at all about my problem. I'm really disappointed with this website. I never write reviews, but this experience was terrible. It was a complete waste of my time, money, and energy. I hope they do better in the future.

I recently made a purchase on opentip.com for some footplates. I was excited to receive my order, but unfortunately, it took over two weeks for my items to arrive. When the package finally arrived, I was disappointed to find that there was only one footplate in the box, even though I had ordered four.

I immediately called their customer service number, which was answered by a call center in Asia. After being on the phone for about 10 minutes, I was promised a follow-up email. However, when I received their response, I was even more disappointed. They claimed that their warehouse had confirmed that my order had shipped complete and that the box weighed 10lbs.

I was skeptical of their response, so I decided to weigh the box myself. To my surprise, the box only weighed 2.2lbs, which was not even close to the weight of four footplates. Additionally, the box was not even big enough to hold four footplates.

I was extremely frustrated with their response, and I no longer believe that this was an error. I think that they deliberately shipped me only one footplate and kept the difference in cost. This experience has left me with a negative impression of opentip.com, and I will not be making any future purchases from them.

Hey guys, just wanted to share my experience with Opentip Store. So, I recently ordered some Classroom Uniforms Juniors Hipster Scooters in Khaki size 11/12 for my daughter's school uniform. However, when the skirts arrived, I was shocked to find out that they were adult size 11/12! I was so disappointed and frustrated because nowhere on their product page did they mention that these skirts were for adults/teenagers. This was clearly false advertising and an attempt to mislead customers just to get rid of their remaining stock.

I immediately contacted their customer service and requested a refund. However, I was informed that there is a 20% restocking fee on the item price. I was not happy about this, but I still decided to return the skirts because they were of no use to me. I filled out the return request form and made sure to indicate my reason for returning the product.

I also left a note saying that I want a full refund because their products are being sent back to them. I was so angry and frustrated that I may have used some strong language in my note, but I think it was justified given the situation. I mean, who wouldn't be upset if they received the wrong product, right?

Anyway, I shipped the skirts back to their warehouse and I'm currently waiting for my refund. I hope they process it soon because I really need the money back. Overall, I'm not really happy with my experience with Opentip Store. I think they should be more transparent with their product descriptions and not try to mislead customers just to get rid of their stock. I hope they take my feedback seriously and improve their services in the future.

I have had some experience with Opentip Store in the past, as my printing company has purchased t-shirts from them for our logo printing needs. We have never had any issues with the quality of the products we received, so I decided to order some promotional items from them for a trade show we were attending. Unfortunately, this turned out to be a BIG mistake.

To start with, they did not have one of the items I wanted to order, which was disappointing. But the real trouble began when they repeatedly failed to deliver on multiple other items that they had promised to have in stock. This went on for over a week, during which time I received numerous emails from them apologizing for the delay and promising that the items would be shipped soon. However, each time I checked the status of my order, I found that the items were still not available.

To make matters worse, when they did finally offer replacement items, they were either completely different from what I had originally chosen or were priced at 2-3 times the amount of the original items. This was frustrating, as I had already spent a lot of time selecting the items I wanted and had a specific budget in mind.

What really bothered me, though, was the fact that they never once picked up the phone to discuss options with me. Instead, I received a barrage of 10 emails in just 7 days, which only added to my stress and frustration. If they had just called me to discuss the situation, we could have quickly come up with a solution and had a backup plan in place if needed.

Overall, I was extremely disappointed with the customer service I received from Opentip Store. While I have had positive experiences with them in the past, this recent experience has left a bad taste in my mouth. I will not be ordering from them again for our promotional needs, as I cannot afford to risk having a similar experience in the future.

I recently made a purchase from Opentip.com and unfortunately, my experience was not a positive one. I ordered two pairs of pants at the end of May 2018 and requested that they be sent to my job. I was excited to receive my order and signed up for notifications once I received a tracking number via UPS.

However, early in June, I received a notification that the delivery could not be delivered because the suite number was not included on the package. I immediately called UPS and gave them the suite number, and thankfully, the package was delivered the same day. However, when I opened the package, I was disappointed to find only one pair of pants instead of the two that I had ordered.

I reached out to Opentip.com via email several times to inquire about the missing pair of pants. On June 6th, I received a response stating that the first letter "X" represents a warehouse code and that if shipped from different warehouses, some items in the following list may arrive separately in different packages. On June 13th, I was informed that the item was on backorder and would be shipped out on Monday. On June 21st, I was told that they would contact the shipping department and process the reship as soon as possible.

Unfortunately, as of today, July 18th, 2018, I have yet to receive the missing pair of pants. I have reached out to Opentip.com once again to request a refund for the balance that I paid for the pair of pants that I did not receive. Communication with Opentip.com has been a struggle, and it seems that fulfilling merchandise orders is not their strong suit.

Overall, my experience with Opentip.com has been disappointing. While I had never heard of the company before, I was hopeful that my purchase would be a positive one. However, the lack of communication and fulfillment of my order has left me feeling frustrated and disappointed. I hope that I will receive a refund for the missing pair of pants soon, but I am not holding my breath.

I recently made a purchase from Opentip Store and I must say, I was quite disappointed with the whole experience. I ordered a Sorbo 3' extension pole and when I received it, I noticed that it was already used and broken. I was quite upset and immediately contacted their customer service representative. They asked me to send the item back to their specified location, which I did the very next day.

After a week, I called them to check on my refund, but to my surprise, they told me that they only process refunds on Fridays. I was quite taken aback by this and decided to wait for another week. However, even after two weeks, I received the same response from them. I was quite frustrated at this point and decided to contact my credit card company to request a chargeback.

It was only after I initiated the chargeback that I received an email from Opentip Store stating that they had credited my credit card. However, upon checking the email, I realized that they had only partially credited back my card. This was quite disappointing, especially since the item I had purchased was not even that expensive. It was only $61.62 and yet they could not even refund me the full amount.

I shudder to think what would have happened if I had ordered an expensive item and something had gone wrong. It is quite clear that Opentip Store is not a responsible company and does not do the right thing. I decided to order the same part from another company and was pleasantly surprised by their professionalism and promptness. They answered their phones and were very helpful.

I normally do not leave reviews, but I felt that it was important to inform others about my terrible experience with Opentip Store. It is not about the money at this point, but about holding companies accountable and ensuring that they do the right thing. I hope that Opentip Store takes this feedback seriously and improves their customer service in the future.

I recently placed an order on Opentip Store for a set of foosball table handles and two score keepers. I was very pleased with how quickly my order arrived. However, upon installing one of the score keepers, I noticed that the number '1' was missing. I immediately contacted Opentip through email to resolve the issue.

I received a response from Silvia, who apologized for the inconvenience and assured me that they would double-check with the warehouse and get back to me soon. I appreciated her prompt response and willingness to assist me. However, when I followed up on Tuesday, I received a response from Edward asking if both units were missing the number '1'. I clarified that it was just one unit missing the number '1', and Silvia responded that they would get back to me soon.

Unfortunately, I had to follow up several times before receiving a response. On Wednesday, I expressed my frustration and disappointment with the lack of communication and requested tracking information for the replacement or missing part before 6 p.m. PST. Silvia apologized and explained that they hadn't received the tracking number from the warehouse yet, but they would check with them the next morning and send me the tracking number as soon as possible.

The next day, I still hadn't received any tracking information, and I expressed my disappointment once again. Silvia apologized and explained that the staff in the warehouse was out the previous day, but they would send an entire unit, with one being shipped no later than the next day.

Unfortunately, as of November 4th, the item still hasn't been shipped, and I haven't received any tracking information. I received a survey asking me to rate how the items I purchased met my expectations, but I haven't received any updates on the missing part.

Overall, I appreciate Opentip's prompt response and willingness to assist me. However, the lack of communication and delay in resolving the issue has been frustrating. I hope to receive the missing part soon and have this issue resolved.

I recently had an experience with Opentip.com that left me feeling disappointed and frustrated. I had purchased a Simoniz soap product from their website, but upon receiving it, I suspected that it was not authentic. The product I received had a different name and label than the one I had ordered, and when I compared it to the product photo on Opentip's website, I noticed several differences.

I reached out to Opentip to express my concerns, but despite sharing all of the details and even contacting Simoniz directly, I was not refunded for the purchase. This was particularly concerning for me, as I work in an industry where certain soap ingredients can exacerbate skin problems caused by concrete exposure. I had specifically sought out a product that would not cause further harm, but I was left unsure of what exactly was in the soap I had received.

I believe that Opentip should take responsibility for the products they sell and ensure that they are authentic and safe for use. It was frustrating to have to go through the process of contacting Simoniz and providing evidence of the discrepancies, only to be denied a refund. I hope that Opentip will take my experience as a learning opportunity and work to improve their quality control processes.

Overall, I would not recommend purchasing from Opentip until they can guarantee the authenticity and safety of their products. It is important to be able to trust the products we use, especially when it comes to our health and well-being.

I bought two bras from Opentip Store a couple of months ago, but I haven't received them yet. I tried to ask them about my order, but they didn't help me much. They just told me to wait and use their tracking system, which doesn't show anything useful. According to the tracking, my package hasn't moved for five weeks. I'm not sure if I'll ever get my order or my money back. Maybe I should try to contact my credit card company and see if they can help me. It's frustrating to wait for so long and not get any answers.

Opentip is a pretty good store. I didn't have any problems with them. However, I was a bit let down by the instructions for the latchhook frame. They were kinda confusing and didn't really tell me how to put it together. I also didn't know which side was the front and which was the back. Plus, there were these nails sticking out of the frame and I didn't know what they were for. It would have been nice if they had some pictures to show me what to do.

I recently had an experience with Opentip Store that left me feeling quite disappointed. I ordered a pair of coveralls in size small, but when they arrived, they were much too large for me. In fact, they were even big enough to fit my husband, who typically wears a size large! Needless to say, I was quite frustrated with this.

To make matters worse, I was unable to find a customer service phone number to call and discuss the issue with someone directly. Instead, I had to navigate through a series of online return instructions that were quite confusing and frustrating. And to top it all off, there was no return label included with the package, which made the process even more difficult.

But perhaps the most frustrating part of the experience was the fact that I was not able to get my shipping costs refunded when I returned the items. In fact, it ended up costing me over $29 just to ship the items back, which was more than the cost of two of the coveralls themselves!

Overall, I was extremely disappointed with my experience with Opentip Store, and I will not be recommending them to anyone in the future. The lack of customer service and the high cost of returns make it clear that this is not a company that values its customers or their satisfaction.

Opentip Store (opentip.com) is a company that I would not recommend to anyone. Their customer service is terrible and I had a really bad experience with them. I would rate them 0 out of 5 if I could. They lure you in with their competitive and low prices, but don't be fooled!

There are two possible outcomes when ordering from Opentip:

1. You will never receive your order.
2. You will receive defective items and when you ask for a refund, they will give you excuses to avoid giving you back your money.

Opentip is stealing from their customers and it's a shame that they are still in business. They should be reported for their bad business practices.

I ordered from Opentip and never received my order. When I contacted customer service, they were unhelpful and didn't seem to care about my issue. They didn't offer any solutions or even apologize for the inconvenience. It was a frustrating experience and I would never order from them again.

In conclusion, I would not recommend Opentip Store to anyone. They have terrible customer service and their business practices are unethical. Save yourself the trouble and order from a different company.

I got some hats from Opentip Store and they look like they're supposed to be Richardson hats, but they're not. The plastic inside the hats is really sharp and it hurts your head when you take the hat off. We never had this problem with any Richardson hats before, and we've never had any problems with Opentip before. We sent some of the hats back to them, but they still won't admit that the hats are bad. Anyone who tries these hats on can tell that they're bad. The black part of the hat (you can see it in the picture) is almost like chicken wire! So if you're thinking about buying these hats, be careful.

I recently made a purchase from Opentip Store and unfortunately, I have not yet received my items. I placed my order and selected the latest scheduled arrival time, giving them plenty of time to fulfill my order. However, I was disappointed to find out that they had not even shipped my order when I reached out to inquire about the status of my purchase several days later.

To make matters worse, when they finally did ship my order, the estimated time of arrival was much later than what was advertised on their website. It is frustrating to see a zip code dependent shipping time on their website, only to have them not follow through with their promised delivery date.

Overall, I am extremely dissatisfied with my experience with Opentip Store and would not recommend using this company. It is important for businesses to follow through on their promises and deliver on time, and unfortunately, Opentip Store did not meet these expectations.

I had a really bad experience with Opentip Store. I placed an order on April 28th and was told it would arrive between May 3rd and May 7th. However, when I checked the tracking details, I saw that the order was only processed on May 7th and was still not received by the carrier on May 13th. I was really worried because I needed the order by May 15th. So, I decided to contact their customer service on May 9th to ask when I would receive my order. But, I didn't get any response until May 13th, when they simply told me that "it had been shipped". I was really disappointed because they didn't give me any other information, excuses, or even an apology.

Finally, on May 14th, I saw that the order had been received by DHL and was on its way to USPS. But, this was not acceptable to me because it was already too late. I was really frustrated with the whole experience and I don't think I will be ordering from Opentip Store again. Their customer service was terrible and they didn't seem to care about my concerns.

I recently placed an order on Opentip Store on November 4th. I received an email to confirm my order, which was a simple process. However, on November 6th, I received another email asking me to clarify my information. They wanted me to call them, but when I attempted to call, I was sent back to their FAQ page online. I spent a good 30 minutes trying to find my own answer, which was a waste of my time.

On November 9th, I received an email saying that my order was processed, but it hadn't left the warehouse yet. They also mentioned that the warehouse wasn't responding to their inquiry. I was starting to get frustrated because it had been several days since I placed my order, and I still didn't have a tracking number.

The next few days were just as frustrating. On November 10th, I still didn't have a tracking number. On November 11th and 12th, I received no updates. On November 13th, I was told that Max was still "looking into it." I was getting fed up with the lack of communication and updates.

Finally, on November 14th, I sent an email to Opentip Store ordering them to cancel my order, refund my money, and stop wasting my time. I was disappointed with the whole experience and didn't want to deal with them anymore.

Overall, my experience with Opentip Store was not a good one. The lack of communication and updates was frustrating, and I felt like my time was being wasted. I hope they can improve their customer service in the future.

This store is not very good. I made an order on a Tuesday and wanted it shipped to a different address. On Thursday, they sent me an email saying that the address I gave them wouldn't work and suggested a different one. I thought they knew what they were doing, so I said okay. But then it took 8 whole days for them to actually ship my order! And then, two months later, they kept bothering me about a $60 charge because they said my address was wrong. But they were the ones who changed it in the first place! It's all just a big joke. I don't recommend using this store. If you read the reviews, you'll see that they're all over the place.

This company is not recommended by me. I had a bad experience with them. It took them a long time to ship my item, about 6 days. They argued with me and said it only took them 2 days to ship it out, but I checked the tracking and it showed that the label was printed 6 days after I purchased. When I finally received my order, it was in a plastic bag with no internal packing or packaging. As a result, the panty hose were snagged and ruined. I was very upset about this. It took 13 days for me to receive my order, and when it arrived, I got 6 pairs of hosiery that cost $8 each, all ruined in a plastic bag. I tried to contact them to get an RMA and return the items, but they did not return my calls or emails. I suggest that if you bought from them and received damaged items, file a chargeback.

I just bought these from you and award three times in the zipper busted in it I won't zip up down now refund is replacement or my money back

I ordered Ball Caps on 6/4/21 and was given an estimated ship date between 6/8 and 6/10. My order #4295202. It is now 6/14 and no caps have arrived. I have tried multiple times to contact the company for an updated status via website, email and phone. The contact through the website and email have both been unresponsive. The phone just rings and rings with no answer the times I have called. I am CST and have tried calling between 1pm and 4pm.

The number I am calling is [protected] and the email address is [protected]@opentip.com.

Ideally I would like the caps shipped. If this is a backorder issue then I should be told so I can look elsewhere.

Thank you.

-Heidi Harrell
[protected]@paragonpress.net
[protected]
Paragon Press
901 Tatum Street, Shreveport LA 71107

Order 2487685
The item (foil fringe curtains) was ordered on July 27 and on August 6 the item still had not been shipped. When I called to ask about the status of this order they told me it had been shipped and provided a fake tracking number. The item had NOT been shipped and was only shipped several days later. At that point I no longer need this party item (party was now over) and asked for a refund. They said the item had already been shipped but that I could keep the item and they would still refund the payment. It's been several weeks now and they are now refusing to refund the payment. They have horrible customer service and consistently lie about everything.

I purchased around $860 worth of items from this website. I reside in Canada so I had to ship all these items to an address in the USA and re-ship them to my address in Canada cause the shipment rates opentip.com was offering for shipping to Canada was really high.
The first thing that went wrong was that I had waited for a month, and my items were not shipped yet! After calling the customer service for many times, they told me that some of the items that I have ordered are REALLY HEAVY! and it takes time for the warehouse to ship it and ... they're gonna charge me even more for shipping those! (To the USA ofcourse!). So I cancelled the heavy items .. and guess what .. the shipping charge that they'd put on my invoice didn't change AT ALL! When I questioned why .. they said the first estimation was wrong and they had to charge me this amount to ship the remaining items!
Second problem was about a bed-in-a-bag that I purchased. When I was buying this item online, I made a mistake in choosing the size of it. I chose double instead of king. I called them immediately after putting the order through online. I sent them three emails asking to correct the size of this item. They told me that everthing will be ok. I checked on this more than three times. When I recieved my items from the USA, I noticed that they'd sent me the wrong size! I'd already paid for the shipment of this item from USA to CANADA and I'd also paid international tax on it ... I was really pissed off. so I decided to return it, I sent the item back, it costed more than $82 for me to send this item back to ATAFA from Canada, but they told me that they'll just reimburse me for $15, which is the cost of the shipment with in usa. This is while I had already spent more than $50 to get this item to canada form the USA. Basically I lost more than $100 on this item! and ... no body is there to answer why in the first place they sent me the wrong size, after being contacted for more than 5 times about this?
Third problem was when one of my items was out of stock. I wanted to cancel it. it took a long time for them to reimburse me for this, and at the end i didn't get the exact amount that I was supposed to get! They told me there has been an error in the previous calculations, and they'd charged me less than what they were supposed to before ... so they have to adjust that and reimburse me less!
At the end, I just feel robbed ... opentip.com or ATAFA just found excuses to charge me, not return my money, and cause trouble for me. It was a waste of money, time, and effort to shop from them. I wish there was somebody who could help me with this.

Thanks