Amazon
Reviews and Complaints

I am published author I being writing books with Kindel Direct Publishing / AMAZON since 2018 and never had a problem. I started having problems with the updated book version I Just Want To Be A Kid' and The Life Of A Young Black Girl in addition, I am the author of both books. The copies they are sending is the updated versions I have dated and I being complaining about this for two years and nothing has being done. This has put an setback in my book orders and deliveries in addition, They say they will fix the issue. As of today has being done and this has really got pissed off.

On 5/5/23 I placed and order with Amazon ORDER # [protected] for a gift for my daughter for Mother's Day. Not realizing at that time, I made an error in not providing the correct shipping address. On the 6th I realized my error, however, the item had already been shipped thru tracking the order. I contacted Amazon Customer Service as well as the seller by email to have the shipping address changed. They both stated that I needed to contact Fed Ex. I contacted Fed Ex and they advised they could not change the shipping address. They advised the only one who could change the shipping address was the seller. I then contacted the seller by phone and was advised nothing could be done. This morning I decided to just cancel the order. In contacting Amazon 4 different times, I got 4 different answers. I ended up talking with a supervisor and he basically said "you made the mistake and nothing they could do". I suggested that I accept the item and then have Amazon provide a return shipping label at no charge. He as not sure if this could be done.

On May 6, 2023, I placed an order for a stereo cable for a friend, because the page assured me that delivery would be "tomorrow," the NEXT day (05/07/2023). But AFTER I actually placed the order, the page indicated the delivery date as 05/10/2023 ("Wednesday"), all of FOUR DAYS after I'd already ordered it. This is the SECOND time this has happened in recent weeks! This is FRAUD! I felt manipulated in going through with those orders, believing they'd be delivered to my friend the NEXT DAY as I was MISLED to believe! I once loved Amazon...but today, I'm indifferent about the retailer, because of being misled about delivery dates more than once!

I ordered four sleeping bags. All at the same time, same order. When they arrived they were too small. I did not even remove them from the individual boxes. I resealed the box they were sent in and got my label, and sent them out the same day as I received them. For some reason they were shown as two orders. One order of one and one order of three. The order of one was refunded the same day. Its now five days later and the three order is still not refunded. Seems suspicious to me. I can't find who to complain to. Seems that's done on purpose too. Just like having refunds automatically added to your account instead of being refunded for real. They are scammers these days and they give people the runaround.

I am a property manager of Villa Sonoma Condominiums and we have a locker box system for our owners. On May 5, 2023, between 12:30 pm and 4 pm one of your drivers dumped several packages on the floor and left the premises without checking in packages. This action subjects these packages to theft. The property is located at 10 Perimeter Summit Blvd, Brookhaven, GA.

This is not the first time packages have been left and we understand about oversized packages. I was in the package room and heard one of your delivery drivers say under his breath that he did not have time for checking packages. I have attached the pictures and can probably use our camera system to determine a description of the delivery person.

The receipts include country specific tax consumption rates and I have had to pay Amazon for that, even though there is a law in EU that disallows businesses from charging that rate. I have written and called and they do not reply. It has been almost 2 weeks. I have mentioned that it’s is urgent due to tax submission deadlines. They don’t reply at all or offer to fix the issue.

They also are rude since they only speak in Spanish though serving Portugal which has Portuguese as official language and they also to my surprise refuse to speak English. I have been to translate things to Spanish if I want to get support from them which is ridiculous and very backwards coming from headquarters that serve multi-country with multiple languages.

No matter what phone number you are given, it leads nowhere. The best they can do is offer a tech on maintenance who can contact another tech. Their system for reporting problems is simply nonexistant.
What was my problem? They changed my email back to an old on that NOBODY can access — not even “Ask”. I had an account but because of the emal change I was unable to send out my graduation fir nt grabdsib, I tried every number, email address, etc. but depot finding out “I didn’t exist.”

That I was not getting the help, I reported to a coohek who did eventually morph into a person. For 4 hours r I tried touching base with a real person. When I asked for help, they admitted they couldn’t do it. I was told the next morning to call, “Just Answer”. Which was of no help. I was on the phone for around 4 hours and talked to maybe 3–4 people. NONE OF THEM COULD HELP ME. THEY WISHED ME THE BEST OF LUCK. The problem was never solved so I cannot order anything from Amazon. To them, I am a nonperson — just like they are a non-company to me.

Gloria Dizmang
2654 Joshua Hills Dr.
Palmdale, CA 93550/

I just talked to a customer service person name Sherry that was very rude and raised her voice at me. I was surprised because I have always had good service with Amazon. She said she was a supervisor but she was so rude and talked to me as if I was stupid. I am really surprised. never experienced this kind of service. I ordered over 250 items last year and I have always had the best of service very polite and helpful. This person is going to make people not want to be bothered with this company. I was just trying to understand what happened with my return and she was ugly and loud. Amazon gives much better service than this. I even have a business that we order from under another name and had no problem at all. Just so disappointed with this service person. Thank you for taking the time to read about my concern.

I accidently shipped to my old address. Amazon offered absolutely no options to change the delivery address. UPS won't accept address changes from the receiver's end. There was no way to contact Amazon and ask that they reach out to UPS with the corrected address. Their phone bot just ran me in circles repeating the expected delivery date. The bot is practically useless except for a narrow set of information requests.

This has happened to me more than once and I bet I am not the only one that feels this way, I like using Amazon, but I don't think they should be allowed to trick people into paying for the prime service and then if you don't cancel the subscription that you didn't even realize you signed up for it could go on for months charging you 14 dollar every month, come on its totally a bad business practice and criminal if you ask me, I will admit I have used the Prime service before just to get the free shipping and then canceled my subscription as fast as I could so I wouldn't have to pay for the Prime service and Amazon tells you them self-that's ok so naturally people are going to do it so they don't have to pay for shipping on certain items, but this time I didn't even realize I signed up for the Prime service I was totally tricked into it or who knows what happened and I bet I am not the only one, I don't care If its Amazon this is wrong, when are they going to start reinforcing the law and hold these companies accountable.

Initially, when I purchased via Amazon. es, I got really good after sales support and the employees were nice, even though 50% of the time they seemed to not read the email or they appeared to just skim through it. This, more often than I wished, originated misunderstandings and awkward situations. Lately, however, not only the employees seem to misunderstand my requests, but they have developed an attitude as well. Instead of replying to my info requests, they do whatever they please, without even asking me if that's the solution I want. I've been a good paying customer. I purchase HUNDREDS of items from Amazon. Granted, I make Amazon honour warranties and after sales support, and I can be a bit insistent some times, but I do spend THOUSANDS of dollars in the website.

I've had to replace items, I have returned faulty devices, but never once did I use Amazon just to "test" something and return it later just because... My returns are justified and based on less than optimal performance of the items in question. Mind that, when addressing customer support, I was never impolite or rude, I was always patient and tried to get my point across without being condescending. That said, I recently scheduled a pick up to return a faulty item and the delivery company did not pick it up for 3 days. This is extremely unusual - they usually pick it up within 48h max - so I contacted Amazon. First time, I received a basic "we've already talked to the delivery company" reply and I waited another day to see if they would pick it up the next day. Nothing.

I contacted Amazon again and this time they absolutely rubbed me the wrong way. The person in charge of my case not only did not reply to my email, but they took it upon themselves to cancel the pick up and have me take the item to a pick up shop. That itself was a bit surprising... Due to serious respiratory health problems I've been house-bound for a few months and cannot go out for any reason. Hence why I'd scheduled the pick up. Amazon does not have to know that, so I let it slide. However, the ultimate sense of entitlement was when I saw that they had taken the liberty to switch my preferred method of reimbursement from credit card to Amazon gift card.

I was furious.

Immediately, I cancelled the return and initiated the process for the second time. This is still in progress, but I have a feeling this is not the end...

Website fraudulently closed my account and kept money I earned. Tasks that requesters and people already paid into my account. Had account for several years. No problems. Ne er broke any rules. Closed account without warning unexpectedly. Used the money for living expenses and relied on site for years. Scam website, not legitimate. Says Amazon (company) and affiliated with amazon.com shopping website. Just want my money and account and apology from company. Contacted for months and all I received was autogenerated deceptive message. Not true or accurate! Search website on internet. Thousands of bad comments and reviews! Don’t register on site or use. They will close your account, take your information and money.

Their customer service has gone to crap. I ordered a large dog run and the box arrived completely destroyed and a TON of missing parts. They wouldn't send a new box or anything. I had to use 2 full rolls of tape. So it has already cost me money. Then I mailed it back and 2 weeks later still did not get my f'n money back. I had to file a fraud case with my credit card. Never again will I do business with them.

I returned a sofa because felt it was a cheap version of the CB2 one. But here is the thing. The tracking says delivered and one of Amazon's customer service agents said it was. But I keep getting calls dropped off with customer service and the other agents keep saying it was never delivered to amazon. Okay even if you are going stick with that, I shouldn't be paying for a 599.38 sofa. If this was 8 dollars okay I don't you putting that loss on me. But excuse, you have the gall to think I need to keep paying for 599.38 sofa that is not even in my home and I never even sat on it. You are kidding me. People with decent wage only make 2500 a month after deducting fees they can't avoid like rent or mortgage and insurance. You have the gaul to steal this kind of money from me. If you keep playing this game that I have to pay for this. You guys are monsters.

What is wrong with you [censored]ing people I used my ducking god damn account for the first [censored]ing time and need to shut me out of it what the [censored] is wrong with you I was looking foreword to a god damn ipad reaching my place but of course you [censored]ing paranoid people have ruin it all I better get my [censored]ing account back up and running other wise I demand a money order of my purchase in the [censored]ing mail you ducking annoying people #[protected]

Amazon’s new refund policy is objectively harmful to consumers. I barely return anything, but recently had to return a defective $2,500 item to Amazon. Amazon accepted the return, and gave UPS pickup as only option. UPS confirmed delivery back to Amazon on Friday April 7, 2023 (tracking redacted). Per Amazon’s system, as of 4/17, “a refund will be provided once we receive your item”; however, Amazon received/has had possession of the item, confirmed via UPS, as of 1/7/23.

I contacted Amazon customer service on 4/10/23, and was told the item was received on 4/7/23, and was promised a refund by 4/11/23. No refund was provided. I contacted amazon again on 4/11/23, and again was told the item was received on 4/7/23, and per amazon csr “please don’t worry, you will be provided a refund by Wednesday 4/12/23”. Still no refund. I contacted amazon again on 4/12/23 for a third time as my final attempt to resolve, and was told the item was received on 4/7/23, but now they could not process a refund until May 10th, 2023. This is untimely and unacceptable, and meets the definition of consumer harm. This also contradicts promised dates of refund per calls with Amazon CSRs via 1st and 2nd attempts to resolve on 4/10 and 4/11, respectively. This is not timely enough, considering they have had the item in their possession since 4/7. Their system still reflects a refund status of “refund will be processed once item is received”, yet item was received on 4/7 (which was also confirmed as received on 4/7 by Amazon CSRs during all calls made on 4/10, 4/11 and 4/12). This is an apparent violation of US consumer protection laws, and borderlines fraud, particularly given the materiality of refund due (over $2,500) and the manual manipulation of the date Amazon took possession. I have filed formal complaints with the FTC, BBB, and state AG, and encourage others experiencing Amazon’s harmful business practices to do the same (links provided below). I had to dispute with my cc company, and have now been negatively impacted by Amazon’s harmful refund policy twice (same situation with a second return item for $77.63. Amazon took possession of return item on 4/11, however, system reflects “refund will be processed once we receive the item” as of 4/17. Still no refund). Amazon is clearly manipulating dates received/dates they take possession of a return to avoid providing a timely refund. This meets the literal definition of consumer harm. Amazon, you should be ashamed.

Report Amazon’s harmful business practices/fraud to FTC: https://reportfraud.ftc.gov/#/

Report Amazon’s harmful business practices to BBB: https://www.bbb.org/

Find your state AG to log a complaint: https://www.naag.org/find-my-ag/

Amazon’s new refund policy is objectively harmful to consumers. I barely return anything, but recently had to return a defective $2,500 item to Amazon. Amazon accepted the return, and gave UPS pickup as only option. UPS confirmed delivery back to Amazon on Friday April 7, 2023 (tracking redacted). Per Amazon’s system, as of 4/17, “a refund will be provided once we receive your item”; however, Amazon’s system still reflects the item has not been received even though delivery was confirmed via UPS as of 1/7/23.

I contacted Amazon customer service on 4/10/23, and was told the item was received on 4/7/23, and was promised a refund by 4/11/23. No refund was provided. I contacted amazon again on 4/11/23, and again was told the item was received on 4/7/23, and per amazon csr “please don’t worry, you will be provided a refund by Wednesday 4/12/23”. Still no refund. I contacted amazon again on 4/12/23 for a third time as my final attempt to resolve, and was told the item was received on 4/7/23, but they could not process a refund until may 10th, 2023. This is untimely and unacceptable, and is materially harmful to me, the consumer. This also contradicts promised dates of refund per Amazon CSRs via 1st and 2nd attempts to resolve on 4/10 and 4/11, respectively. This is not timely enough, considering they have had the item in their possession since 4/7. Their system still reflects a refund status of “refund will be processed once item is received”, yet item was received on 4/7 (which was also confirmed as received on 4/7 by Amazon CSRs during all calls made on 4/10, 4/11 and 4/12). This is also an apparent violation of consumer protection laws, particularly given the materiality of refund due (over $2,500). I have filed formal complaints with the FTC and BBB, and encourage others experiencing Amazon’s harmful business practices to do the same (links provided below). I had to dispute with my cc company, and have now been negatively impacted by Amazon’s harmful refund policy twice. Amazon is clearly manipulating dates received/dates they take possession of a return to avoid providing a timely refund. This is the literal definition of consumer harm. Amazon, you should be ashamed.

Report Amazon’s harmful business practices/fraud to FTC: https://reportfraud.ftc.gov/#/

Report Amazon’s harmful business practices to BBB: https://www.bbb.org/

I live at 3446 Warners Road, Camillus, NY 13031. Myself and three other homes share a long driveway. All of the Amazon drivers are speeding in and out of here when delivering items. This is not a road but a driveway. UPS and Fed ex stop out by the road and walk the items up the driveway. The Amazon drivers have refused to do this. There is very little room in here and it's not easy to turn the trucks around. As well as speeding they are driving on our lawns while turning around. This has become very frustrating. The other addresses on Warners Rd are 3452 A, B and C. Please help us control this before someone gets hurt. There are children and pets here and these trucks are flying in and out despite there being two "SLOW 5MPH" signs on the right side of the driveway

My Name is Anthony Bucci and I can be reached at [protected]

Thank You

I moved to a new neighborhood & the mailboxes are not @ our home. They're centrally located 1/2 mile away. Not convenient when you have a back injury & have trouble walking/driving. I rarely receive mail & instead get everything emailed. But with daily Amazon deliveries, which should be delivered to my door, Amz keeps drop shipping everything to usps. It makes no sense because this is not happening for any of my neighbors. An amz truck is in our hood 7 days/week delivering packages to everyone but me. I have been calling & complaining to AMZ for 2 weeks now. Even chatting online with them to no avail. They keep making every manner of excuse, many which are flat out lies & make zero sense. One even hung up on me for referring to her as a woman, when I didn't know her name. They always claim Amz delivery must not be available, if it's from a 3rd party vendor it has to ship differently, it's usps's fault. I repeat the same thing over & over & none of these people are able to comprehend the issue, or are willing to resolve it. Occasionally they throw a credit at me which is not a resolution. I am ready to cancel my account & take my business elsewhere. They even tried to fwd a ltr from me claiming usps is damaging my packages. I never said that. Pitiful. Then they send emails to me asking if they resolved the issue and that they are the most customer centric company around. I call bs! Issues still not resolved after 6 phone calls 2 online chats and speaking to over a dozen people.

Product purchased on March 3, 2023.. Order# [protected]. My credit card charged $61.10. Then immediately the purchased order was cancelled by Amazon “Undeliverable “ and advised that a refund would be issued within 3 -5 businesses days. Thus far every attempt to get them to reimburse my credit card has failed via their web site. No phone number or means to get a response. I do suspect one of the items on that order was out of stock or discontinued. However, several days later I placed a similar order for $61.53 without any problem.