The complaint has been investigated and
resolved to the customer's satisfactionResolved Chase Visa — refuse to disclose information on how I became an account co-ownwer and how another person became authorized use
resolved to the customer's satisfaction
Upon visiting Chase Bank 06/11/2009 and reviewing my accounts with a Chase representative I noticed that a credit card account (xxxx-9185) which I used with my father and that I believed was closed was active and being used. The changed account address was my brother's, who did not have any right to it's use. I immediately asked the rep to hold the limit on the line of credit to $2500.00. Since I did not know what was the issue at the time, I went home and checked things out and realized that my brother, Andrew Berezowsky had intercepeted the card statment mailings and began using this Visa card as his own, especially considering that he declared bankrupcy in the early 2002. I then called Chase Visa to have the card cancelled. Chase Visa cancelled the card and sent me a new card to my actual address with the balance of what was on the last card.
Since this incident Chase Visa has been hounding me for payments that are due on the old account xxxx-9185 and xxxx-1490.When my attorney and I contacted Chase (three times) for how I became a co-owner of the account and how my brother Andrew became an authorized user in May 2008 we received no response. I have also called numerous times and a nasty woman Mrs. Granger (investigator) told me that either my father or I must have authorized the use. When I informed this ignorant person that my father has full blown dementia which the doctors noted as problaby being alzhiemer's, she told me flat out, "well my mama has old-himer and she can make normal decisions for herself" and that my dad was probably using the card or authorized it's use.
Actually, my father is under 24/7 hour care to help feed, bath, walk, sit, and do simple normal things. I on the other hand, have not spoken with Andrew for almost two years and did not authorize him to use any credit card.
The fact is that I need to get the information as to how I became a co-owner of the the credit card account and how and by whom my brother became an authorized user of the account.
Chase has by not reponding refused to supply this information. Chase seems to think that by ignoring me that I will go away. They are mistaken. These are the same people that the goverment gave money to save them from bankrupcy.
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