The complaint has been investigated and
resolved to the customer's satisfaction
Chase Home Mortgagedeception, fraud

November 5, 2009

I think it would be wise for anyone who has sought modification and been denied by chase bank to read this-

I am at my wits end. We have you been trying to obtain a mortgage modification through chase bank. We first asked to refinance, but they said based on our returns, we would have no choice but to do a modification. That was back in mid march when interest rates were about 4.125. Like many people in this country, we have been hit hard by the recession. Our retail art sales are down about fifty percent and we were wiped out at an outdoor venue in june of 08 at a show in evanston illinois by a tornado, among other things. This is an unbelievable story but completely true ….

Chase bank recently said they were denying our request, although they will not provide anything in writing as to why. We applied for the modification 7 month ago. We have sent hundreds of documents (Which started in tx, went to oh, and are currently in ny), made over 80 phone calls, been transferred to dozens of people, and fulfilled every stipulation that both the help for homeowners program and the bank requires. At first we were told that our file would be processed after those in imminent danger of defaulting were helped; fair enough. We have been waiting now over a half a year.
The rules of the help for home owners program and those written on chase banks website are:
1. You have to live in the home.
2. You had to have received the mortgage prior to january 21, 2009
3. Your current mortgage has to be between at least 31 and 40 percent of your income
4. Your mortgage (Debt, first and second mortgage) must be at least 70 percent of the value of the property. And
5. Show financial hardship.
We qualify on all fronts.

We qualify for the modifation but because we have never defaulted and have high credit scores, they have no financial incentive to do so. They would rather gamble on us not defaulting than give us this modification. This is blatant corporate bad faith at a time when they are suppose to be helping us.
The link on their website that gives home values is actually a program by bling/microsoft. Chase are subscriber end users, which means they can go through their subscriber control panel and change home values. When we started this process this past march, our home showed a value of 395, 000 on their website. Strangely, the number was recently changed to 790, 000. Hmmmm, who could have done that? The lot which they refer to on their map is not even ours. Our home is located nearly a quarter mile down the road. If the numbers were changed to try and avoid helping me, it’s fraud and conspiracy.
They said that they "estimated" our home value at around 100 percent more than it was appraised for in 2007 (we have the written appraisal, ironically from a chase certified appraiser from 2007). This was at the height of the market. Yet they have never appraised the property for its current value. I have comparables of properties sold in the last six months. None are showing a value over 380, 000.

The ‘supervisor’ at chases modification department ; mr. Steve perino/pelino [protected] ext. 70170 (They consistently refuse to give me last names or extension numbers, unless by accident) can give me no legitimate reason for the denial, nor has he agreed to fulfill the modification even with a new, chase certified appraisal. He has so far refused to request a current appraisal, even though i’ve offered to pay for one. They will not provide anything in writing (this is a national bank we’re talking about here), nor will they let me speak to a higher up. I called the international office in ny. I was put through to mr. Brian lehmann at the home mortgage executive office for chase bank in new york [protected]). He refused to “create a research escalation” that would “only result in denial”, that “nothing could be done” and “I should resubmit a new application”. When I asked him if he would provide written notice of denial and the reason why, he refused. I said, “but you’re my bank, why would you not give me something in writing.” he would not continue any conversation with me. He told me “ this is the top, except for ceo jamie dimon, this is the final decision.”
On tuesday october 27, I attempted to speak with you. Your secretary, ms. Kathy will, transferred me to ms. Gloria marshall-figeroa in chicago. Ms. Marshall could only apologize profusely, saying “oh my gosh, I am sooo sorry”, over and over. She asked me not to send out a packet of letters I have addressed to 20/20, nbc nightline, etc. She would get back to me the next day. I still haven’t heard a word.
Due to her lack of attention I have sent out those packets and am awaiting an interview with various people.
To date they have never provided anything in writing as to my progress or status.
I have already filed formal complaints with the ftc personal finance consumer department, the occ (Office of the controller of currency) the bbb and the federal treasury (Who referred me back to the occ). I am currently filing a report with you. This process has taken up no less than 200 hours of my time not counting sleepless nights and tension headaches. There is no way to put a price on the emotion suffering i’ve had to endure. To add salt to the wound, I receive mail from them at least once a month telling us we are “valued” customers and we qualify for a “streamline modification”. I have done everything asked of me and they refuse help me or even tell me why. I am afraid to think there may be hundreds of others in the state possibly thousands in the country getting the 'stall' as testimony given to the house financial services committe e this past february by mr dimon, chase was taking “proactive approaches to helping homeowners” and were “communicating” with them. I hardly think so.
I believe I have documentation which clearly spells out bad faith, deception conspiracy and fraud throughout the last seven months. This has very serious implications, both state and nation wide.
Ps this morning I got a call from someone named brian who said they would be ordering an appraisal. Hmm, just one day before they are required to respond to the bbb. Feels like too little, too late. We are in the process of filing a class action suit
If you've been scammed by chase please contact us esp if you live in nm!!!

Rebekka v.


  • Pa
    paulmann123 Nov 15, 2009

    I am in a somewhat similar predicament with CHASE,
    and was told to contact the states attorney general.
    Will keep you abreast of this in a few months when I have
    meet all the requirements of a modification.

    0 Votes
  • St
    Static1 Dec 03, 2009

    Same situation here too. It seems that our modification was denied between the 1st and 2nd payments of our trial modification. But get this, they didnt tell me it was denied until I called 3 weeks after the 3rd payment was made! I'm more than pissed. They can have the house being upside down in this market, I'll walk away from it, I swear.

    1 Votes
  • Se
    secain Jan 04, 2010

    what happened to my statment about chase?

    0 Votes
  • Se
    secain Jan 04, 2010

    Hey, same situation. Awaiting approval since Aug 09. Run around. I keep inquiring about status. Reps have key words like accelerate, assign negotiator/analyst. I have been issued summons for foreclosure. Sale date is Apr 15, 20o9. I have sent in triat pauyments since Aug 09. Nothing resolved. Just taking my money and it appears that they are going to foreclose. But yet, I called again today, 4 Jan 09 and was told that I have been what? Meidation is scheduled for 4 Feb 09. Why do I need to mediate? There is something totally amiss in the procedure. Sent documents twice. Received another letter saying I needed to sent documents generated...ignore. Scary.

    0 Votes
  • Se
    secain Jan 04, 2010 to gain status is 4 Jan 2010.

    0 Votes
  • Se
    secain Jan 04, 2010

    what can we do? We are pawns and honest pawns.

    0 Votes
  • Do
    doctor J Jan 18, 2010

    How about a Class Action suit? I think we have enough proof to at least get them investigated. Anybody interested?

    1 Votes
  • Fe
    fedup14 Feb 28, 2010

    I am interested in a class action law suit. I have a lengthy story and been waiting 14 months for a loan mod...still making trial payments..STILL told to "be patient" blah blah blah...contacted [protected] told them I contacted Scott Brown.. (I am from Mass) and CNN...this is clearly a fraudulent issue...take our money...apply it to a slush fund? Get bad credit...i could have done a straight re-finance back on Feb 2009 from 7.6% to 4.6% but I chose the MHA program...NEVER knew it would be a nightmere!

    0 Votes
  • Go
    Gocatsteve Jun 24, 2011

    Here in Chicago suburbs going through the same thing. We've been in the modification process forEIGHTEEN months. Sent Chase every document under the sun numerous times. Despite contacting my "relationship manager" several times weekly asking if there were any other documents being requested and each time being told that no other documents were needed, we were declared ineligible because we didn't send in the documents Chase requested. The last letter we received from Chase asked us to send in the "following documentation:" followed by a blank with no documents listed. We called them and were told to send in four documents which were faxed to them immediately (and which, by the way, were previously submitted). We're going through the process again starting from scratch. Has a class action suit been filed yet? We're ready to join.

    0 Votes
  • Te
    testdriverblue Aug 07, 2012

    I am all in for a Class Action against Chase Mortgage. We have been submitting and resubmitting since 2009. We finally were on a trial period last October for a modified amount. CHASE MRTG. decided we had missed a payment and cancelled the modification in February 2012 WITHOUT telling us until mid-June. I proved to them we had made all the payments, they apologized profusely and turned around and said the paperwork was now too old and the Underwriters won't accept it and we have to fill out the entire package again! Hell no. No one person is ever in charge at Chase Mrtg. We get calls and letters from different people all the time telling us they are our NEW loan specialist. We are now communicating with the Exec. Office (supposedly) but are still in limbo after 3+ yrs.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.