The complaint has been investigated and
resolved to the customer's satisfactionResolved Chase Credit Card — late payment fee dispute
resolved to the customer's satisfaction
Received a late payment fee from Chase Credit Card even though the electronic bank payment indicated that I paid 2 days prior to the due date. This isn't the first time that I've paid 2 days prior. Spoke with 1 representative & pass on to supervisor & he couldn't care less so I closed my account. Was appalled at how terrible their customer retention process is for good paying customers. I have been a customer since 2003 & have never been late in paying. So due to their own error for not processing the payment sooner, they decide to lose a customer. Will not even allow a one time forgiveness period. Their loss. Don't sign up for Chase cards.