The complaint has been investigated and
resolved to the customer's satisfactionResolved Charter communications — excess charges, rudeness in customer service
resolved to the customer's satisfaction
Charter Communications put a charge on my monthly bill for a service I did not request to include a one-time charge for changing my service. When I called customer service I was rudely told that I had requested this charge but it would be removed for another one-time charge for changing my service. I spoke with supposed supervisor "Trish" who took the service off and the one-time charge for removing it off but not the charge for putting it on in the first place. She interrupted every time I tried t speak and when I could finally ask her why she kept interrupting me she said "because you are rude" and hung up on me. When I called back to make a complaint I spoke with supposed supervisor "Rocco" and was told the same thing and that he was the highest level to speak with unless I went into the local office (Oh yes, I will be doing that for sure). He would not accept a complaint against "Trish". Charter has the worst reputation for telecommunications in this area and now I know why. We will be changing service providers as soon as possible.