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CB Telecommunications Cell C Complaints #2-21
Cell C

Cell C review: Unhappy with ongoing unresolved payments customer service ect

A
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1:00 pm UTC
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Good day Cell C Customer Service,

I am writing to formally lodge a complaint regarding the ongoing issues with my account and billing.

Despite repeatedly updating my banking details both in-store and through your customer service line, Cell C continues to attempt debiting my old account. This has caused unnecessary frustration and inconvenience.

On 1 July 2026, I made a payment of R780, and I have attached proof of payment. However, this payment has not been allocated to my account, and my bill is still showing as outstanding. Furthermore, I am being penalized every month for making cash payments, which is unfair and unreasonable.

To make matters worse, my bill is now showing over R800 on the app, which includes an extra penalty charge. This is unacceptable and reflects incompetence in the handling of my account. I would like to know what the Creditors Department is doing and why payments are not being allocated before the 3rd of each month.

Because of these issues, I am unable to upgrade to a new contract of my choice, which is causing further inconvenience.

I request immediate resolution of this matter, proper allocation of my payments, and removal of unfair penalty charges.

Kind regards, Antoinette Clarke

Recommendation: Stay Away They are tribal with limited service options

Cell C response
Jul 07, 2026 5:48 am UTC
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

Website

www.cellc.co.za

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Hi Antoinette,

Thank you for getting in touch.

We are sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it must be to have updated your banking details, made a payment, and still see your account reflecting as outstanding, especially when it's preventing you from upgrading.

We would like to prioritize this matter and have it investigated as quickly as possible. Kindly email your proof of payment, together with your contract details (Cell C number and ID number), to sm@cellc.co.za using the following subject line:

CB | Antoinette Clarke | Payment Allocation

Thank you for your patience and for bringing this to our attention.

Cell C | MN
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  1. Cell C Contacts

  2. Cell C phone numbers
    135
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    Customer Service
    147
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    Quick Info Line
    +27 841 555 555
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    Technical Support
    +27 84 135
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    Customer Service
    +27 84 145
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    6%
    Confidence score
    Contracts & Upgrades
    +27 841 234
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    Glocell
    +27 841 944 000
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    Cell C Business
    +27 841 4329
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    50%
    Confidence score
    Text Only
    More phone numbers
  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2026
  7. View all Cell C contacts
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Cell C is ranked 147 among 239 companies in the Telecommunications category
#145 iTalk Affiliate Telecommunications iTalk Affiliate Telecommunications #146 goEBT goEBT #147 Cell C Cell C #148 011 Communications 011 Communications #149 Yak Communications / Distributel Communications Yak Communications / Distributel Communications

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