I cancelled my Cell C contract in May 2026 and received confirmation that the service was terminated. To my shock, upon recently checking my credit score, I discovered that my score has been negatively impacted due to alleged "missed payments" reported by Cell C.
This raises several serious concerns:
How can payments be missed on a contract that was cancelled and is no longer active?
Why was no attempt made to debit my account if any amount was allegedly outstanding?
Why was I not contacted through any formal communication channel regarding these alleged arrears before adverse information was reported to the credit bureaus?
On what basis has Cell C continued to report payment defaults on a product that I no longer have?
Recommendation: Do not take any cell c products, even when your contract is up and dont wish to continue, the staff is not helpful instead they try to force you to take more products