Pure Telecom reviews and complaints 5
Keywords
landline modem contract customer service phone service broadband cancellation fees courier company engineer experience monday morning tuesday morning wednesday morning customer number discount fee information speed appointmentNewest Pure Telecom reviews and complaints
Honouring Terms and Conditions
I requested a cancellation (not a move) of my service on 9th February 2022.
Pure Telecom acknowledged my request, yet failed to fulfill it.
They tried to hold me accountable for an extra bill, and then some.
I refused to pay the bill and they belittled me on the phone, spoke over me, and passed me around because nobody would take responsibility for this mistake.
As per Pure Telecoms Terms, I requested a cancellation out of contract. I DID NOT request my service to be moved to another provider.
So far, they have refused to acknowledge that I am not liable to pay any charges past the 9th of February 2022.
Desired outcome: I would like a public apology on my publicly visible Facebook post, as this behaviour is downright criminal.I would like a pro rata bill that ends as of the 9th of February 2022.
Mis-selling landline and poor customer service
I was missold a landline which wasn't working. They couldn't correct the problem and didn't call back.
Then they kept saying they would call, it would be sorted and it never was.
The line was essential for medical reasons. This was advised a number of times.
Desired outcome: Leave the company. I want nothing to do with them. Get an apology.
broadband
These people are money grabbers whose customer service is terrible.there sales team harresed me into setting an appointment for connection even though i kept telling them i would not be there i gave a friends number for them to call they never called then charged me 120euro for a missed appointment these people are not at all interested in customers just money i advice anyone to stay away from them .with this attitude they wont be around long
Is Pure Telecom legit?
Pure Telecom earns 91% level of Trustworthiness
Perfect Trust Endorsement: Pure Telecom achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Pure Telecom. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Puretelecom.ie has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Puretelecom.ie has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Puretelecom.ie you are considering visiting, which is associated with Pure Telecom, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Pure Telecom have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Puretelecom.ie has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The puretelecom.ie may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Pure Telecom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
broadband / landline
My customer number is [protected] and today (15th august 2018) I cancelled this service, which was not realiable nor the speed promised anyway, and I had this awful surprise that I would have to pay 150 euro fee plus 156 euro clawback fee for a discount in a total of 306 euro for cancelling their service before the end, which was a 18-month contract.
What is outrageous to me is that this kind of information was NEVER presented to me in any moment. Nor did I had access to the contract they always mention. I would certainly would not have accepted had I this information before. I contacted them only by phone when I joined and didn't hear a thing about this.
Their customer service by phone said they would send the contract now, along with a bag for the modem to be collected. It's a shame this kind of information would be provided only now.
What I would expect is the contract to be cancelled without any fees, given they were not clear. And I would return the modem or any equipment provided.
Bad experience with Pure telecom!
Regards
broadband and landline
Pure telecom
My experience with pure telecom
I signed up with them for broadband and landline. An engineer arrived at my house on a saturday to connect up, he had no modem with him so he connected me up to an 8 year old vodafone modem I had. He told me the landline would be live in an hour and if not it would be working first thing monday morning. Monday morning the landline still wasn’t working so I rang pure telecom and they told me it would take 24 hours (There was more than 24 hours gone since saturday afternoon). Tuesday morning still no landline, I called again and was told it would definitely be working on wednesday morning. I also asked about a modem, the agent was surprised I didn’t have one and said it would be delivered within 24 hours, he even gave me the number for the courier company that would be delivering it so I could check and see what time it would arrive. Wednesday morning still no landline. I called the courier company and they had nothing for me.
So before I even began service with pure telecom I had problems. I decided to cancel the whole order and was told there would be cancellation fees!
My advice is avoid pure telecom they are unprofessional and incompetent. Waste of time.
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