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Page Plus Cellular Reviews 34

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12:00 am EDT

Page Plus Cellular Mixed Customer Experiences with Page Plus Cellular

Page Plus Cellular, a nationwide prepaid cell phone service provider, has garnered mixed reviews from customers. While some users praise the affordability and coverage on Verizon's network, others express frustration with the customer service and technical issues. One customer highlighted the hassle-free service and excellent coverage they experienced over 8 years, while another complained about disappearing phone lines and slow system processes. It seems that while Page Plus offers competitive pricing and decent coverage, there are concerns regarding customer support and technical glitches that potential customers should consider before signing up.

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11:14 am EDT
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Page Plus Cellular Good Coverage

I had this service for 2.5 years. The coverage was good and usually worked well. I loved that it was a no contract, pay as you go plan: AKA no nasty surprises. I made a huge mistake by switching. I've been with Verizon for 3 weeks and I am furious about their misleading and shady business practices. When my contract is up, I am going back to PagePlus.

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12:06 pm EDT
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Page Plus Cellular I switched to Page Plus in the early 2010s after they temporarily discontinued unlimited data plans

I switched to Page Plus in the early 2010s after they temporarily discontinued unlimited data plans. The service worked fine with auto refill, but changing my credit card was a hassle. The company didn't make it easy for customers to update their credit card information on the website. You either had to wait for the plan to expire or cancel it and set up a new one, both of which the website didn't handle well. I got tired of this and let my plan lapse in July 2022 when my card expired. Then, I tried to get customer service to refill the plan for me so I wouldn't have to deal with their terrible website. It was a disaster. The customer service representative had poor English skills and possibly lacked competence since they repeatedly entered the wrong card number. This experience made me decide to go back to my previous provider. However, when I attempted to port my number back to my previous provider, Page Plus refused to release the number because it was "inactive." I spent frustrating minutes on the phone with both my previous provider and Page Plus. Page Plus insisted that I needed to buy another plan for them to release the number. The person from my previous provider gave me the impression that this was a typical and unnecessary requirement. It seemed like they were just trying to get more money from me. I would advise staying away from Page Plus.

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Mafiant
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They took my $65 in November and I still haven't gotten it back. Been hung up on 5 times and very disrespected! Would not recommend!

  1. Pros
    1. Affordable prepaid plans
    2. Nationwide 4G LTE coverage
    3. No contract obligations
    4. Flexible data options
    5. Easy online account management
  1. Cons
    1. Limited handset selection
    2. No unlimited data plans
    3. Network prioritization issues
    4. Sparse physical store presence
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Page Plus Cellular I think most of reviews here are overly bad for PP cell

I think most of reviews here are overly bad for PP cell. I had them for yrs and though they leave things to be desired I have not had much issue with cell service. Now regarding their cell phones - I WOULD NEVER BUY A cell sold off of Page plus website. I made that mistake once and their phones ( galaxy in my case ) are lemons, Not warranted, Probably refurbished sold as new andnot a good idea to buy from them. I would never make that mistake again! They simply say oh sorry need to contact samsung after 30 days. The phones they sell are defective! Do not buy a cell from them! So for the phones they sell I would give 1 star! 3 star for service.

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Page Plus Cellular Complaints 30

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11:51 am EDT
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Page Plus Cellular Spent two days troubleshooting service after signing up before cancelling and seeking refund

Spent two days troubleshooting service after signing up before cancelling and seeking refund. No refund given, sly tactics used by company to deny. Signed up for service on 6/17/20 and ported my number in to PagePlus. After some initial headache getting the service activated, I received acknowledgement that my port was successful in the evening of 6/17/20. After inserting the SIM and booting up my phone, it was clear that the service did not work properly. I spent hours on the phone and with online chat trying to get it to work. At various points in time I was able to use data, send calls, and send text messages, but never receive calls or texts, and at no point was I able to do all three things mentioned above at the same time. Customer support was not helpful, all they could do was "Reset my account" and tell my to reboot my phone. After deciding to go back to my previous carrier, I ported out my number and then took up customer service for a refund, IN THAT ORDER, at the EXPLICIT DIRECTION of a customer service representative from PagePlus when I told them I wanted to cancel my service and port my number back to my old carrier. After the number transferred out (6/19/20), I called PagePlus to get a refund for the $56.05 I spent on the first month of service and was repeatedly told that a refund could not be issued because the "service was used" or the "pin was added to the account", and that they can't issue refunds after a line is closed. Service reps kept repeating this almost script-like all the way up the phone tree until I reached their "Supervisory department", who issued the same statement. They refused to transfer me to their billing department and refused to try to process a refund or issue a credit. It would seem from other BBB complaints that I am not unique in being fed false information about billing procedures in order to set up situations where PagePlus can deny refund requests like mine and pocket sums of money. My experience and others like it speak to a pattern of intentional deception at the management level AND the (perhaps intentional) ill-equipping of support staff to handle the fallout that follows.

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Lempick
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Mar 28, 2024 3:28 am EDT
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I have been a customer of *** Cellular with the same phone number for the last 15 years. Every month for the past 10 months, once my monthly cell phone plan has been billed to my account, the data is disabled. I have called customer service nearly every month since then to have them turn my data back on. Several representatives have told me candidly that they do this to most customers every month now (including my fiance, for the record( and that it is because they are afraid that people are using their cell phones as mobile hot spots. They told me to install a profile on my phone every month by going on wifi (which is not always practical if I am on vacation). Today this profile "trick" stopped working. I called customer service and they told me my data had been disabled and it would be disabled again next month when I paid my premium and I would have to call back then too. This is completely unacceptable. I have tried to be patient with them but this practice needs to change or they will lose at least 2 customers in this household. Thank you.

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Boalc
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Mar 27, 2024 11:04 pm EDT
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ORDER DATE: 7/25/2022 2:57:00 PMORDER NUMBER: *** STATUS: COMPLETE AMOUNT: $12.25 The above order reportedly failed, but page plus cannot find the order in their system and the charge has been posted to my card. I would like the order to be refunded.

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BlogSincere
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Mar 27, 2024 4:14 pm EDT
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Because I cannot make or receive calls today from my phone, I called Page Plus. After numerous calls and spending hours on the phone, the issue is STILL not resolved. Before we hung up for the second time with Mikee, we attempted to both make and receive a call with the above number. No problem. Once Mikee hung up, I yet again cannot make or receive calls. She even had us remove the SIM card, as if it had been tampered with or some other ludicrous idea. I am reporting this extremely egregious and ineffective service to the BBB.

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Beatolap
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Mar 26, 2024 2:23 pm EDT
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On [protected] my new carrier submitted for port forward of my Page Plus Phone number (which I brought to them over 10 years ago). They immediately dropped the phone off my account but did not allow the port forward to happen. It is now [protected] and they still have not released it. My renewal wasn't due until the 23rd so my account was in good standing at the time of the request.I called them and they said it was released the first day, but they "have no records as there is no active phone on my account". My new carrier says they acknowledged the account, but have not gotten the port forwarded number.I decided to quit PPC because they would not honor the auto-renewal that was active on my account, leaving me to contact them to turn back on my phone and pay the non-auto-pay price.

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10:16 am EDT
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Page Plus Cellular I have been falsely charged for Data/Text/SMS services on my account/line/number, even though these services have

I have been falsely charged for Data/Text/SMS services on my account/line/number, even though these services have always been blocked. I am unable to turn these services on/off myself through my online PP account (Screenshot attached). My current balance should be $43.04, but it is only showing $35.90. I contacted PP customer service on 6/9/2020 and spoke to Jovelyn and then her supervisor Ednalyn. After being on the phone for almost an hour, they assured me that my account would be credited for the false charges. A few days later, I checked my account and found a credit of only $8, meaning only a partial credit was given. The account balance was $36.15 after the credit. On 6/14/2020, I called PP again and spoke to ***, her supervisor ***, and then her manager ***. Each of them contradicted the others when it came to Data/Text/SMS on my account and being able to see my balance. At this point, my account balance was $35.90 (lower than the recent $36.15 balance after the $8 credit, due to false data/SMS charges). I asked them to track my balance on the day I last credited my account (4/26/2020, when I added $10, resulting in a balance of $44.84). I have screenshots showing the balance as $44.84. Since then, I have only used 30 minutes of telephone time (I have screenshots), which at $0.06 cents per minute, amounts to about $1.80. Therefore, my current account balance should be $43.04. During my conversations with customer service, I have requested PP to reference my balance on specific days (such as the day I added $10), but they claim they are unable to do so. I am also unable to do this on my end, but I do have a screenshot from that day. I asked them to retrieve my call history, but they said they cannot do that. On my end, I can access my call history for up to 90 days, and it shows my phone usage. If they cannot see my account history or balance by date/period, how can they resolve this issue? On what basis did they decide to credit my account with $8? PP is incorrectly charging my account for Data/Text/SMS, which is continuously reducing my account balance.

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BWithSter
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Mar 27, 2024 9:52 pm EDT
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Hi, I have three phones that I bought refurbished from Page Plus. All have been active for more than 60 days and should be eligible to be unlocked for free. Unfortunately, the Page Plus website doesn't work to unlock these devices. Tracfone has limited access to the Page Plus systems. They usually say that they cannot verify that the phone has been activated for 60 days with Page Plus. These phones are refurbished and are originally from Straight Talk, which sometimes creates issues as well. I've tried making a conference call with Page Plus and Tracfone but I've been met with little success. The specific details regarding the IMEI, SIM, and phone numbers are available upon request.

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H. Schubert
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Mar 27, 2024 3:27 pm EDT
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This company has been my phone company for two years. Five times In this two years they have charged me twice in the same minute. This time its was done on July 6 2022 and they have not returned my money. They hang up on me everytime I call and ask for a supervisor.

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BoboRunning
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Mar 26, 2024 8:57 pm EDT
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I have been a TracFone customer for fifteen years. Verizon took over Tracfone, then TracFone informed me I had to switch my SIM card to a Verizon wireless card by 7.5.2022, which I did, and immediately lost all my cell coverage for my phone! My phone would not get a cell signal at all! I contacted them several times and they said there was nothing they could do! Therefore, I switched service providers for my cell phone to another company and got my cell service back! I ported my cell phone number to the new provider after much difficulty! I then called TracFone back to have my remaining service time refunded to me. They then stated since I ported my number, they could not refund my remaining dollars for my one-year service payment! Which I still had time left on my paid in advance service until February of 2023! They eliminated my cell service and would not refund my remaining service dollars! My cell phone number, which I had for years, is the number I had service from them with! This all happened within two days of 7.5.22!

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LinkinWs
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Mar 25, 2024 8:14 pm EDT
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I have been a TracFone customer for over 15 years. A larger company bought out TracFone. They informed me that I had to change my SIM card to a new one by 7/2/22, which I did not do because when my husband changed his TracFone SIM, he lost his service. However, on 7/5/22 my phone stopped working. At that time my husband and I decided to switch our service to AT&T. We had TracFone transfer our numbers to AT&T, and once this was done our cell phones worked! I had paid for service with TracFone until November 2022. After my cell phone number was transferred to AT&T, I called TracFone back requesting a refund for the time remaining on my service. They informed me that because my number had been transferred, they would not issue a refund. All of this occurred within a 1-week time frame of 7/5/22!

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1:01 pm EDT
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Page Plus Cellular Mobile data

I have multiple phones on my account. I have had to call 10 times within the last 2 months because mobile data wasnt working. I called from 1 phone about a different one that wasnt working and ny call was disconnected by the customer service personnel and then the phone that I originally called from, which was working perfectly before the call had no service at all. Then a call from the other phone to get back phone service on a phone that was working prior to the call. Only to be told my SIM card was old. I have had this service for 7+ years. I have to repeat all of my information multiple times for each call ie. Name, phone number, security code. My time is valuable too.

Desired outcome: Working mobile data & mms messages

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Is Page Plus Cellular Legit?

Page Plus Cellular earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Page Plus Cellular to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Page Plus Cellular is known for their high standards and safety. If you're thinking about dealing with Page Plus Cellular, it's wise to check how they handle complaints.

We found clear and detailed contact information for Page Plus Cellular. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Page Plus Cellular has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Pagepluscellular.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Page Plus Cellular's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 4 complaints were resolved.
  • Pagepluscellular.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • We conducted a search on social media and found several negative reviews related to Page Plus Cellular. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:59 am EDT

Page Plus Cellular Major Fraud going on this Page Plus

our phone plan has many minutes left and suddenly Page Plus says there is nothing left and that we must pay. This is an emergency phone that we don't actually use, if at all, so it's impossible all those minutes are just gone. I suspect this is Page Plus's way to increase revenue, by fraudulently taking away minutes and forcing consumers to pay. when i called customer service, the rep says that he cannot see the minutes used, only can process payment. that is brilliant, blocking its own employee from seeing the fraud. when i asked to talk to a supervisor, i was told there is not supervisor.

will file complaints to FTC.

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11:41 pm EST

Page Plus Cellular Company stole money and failed to provide cell service.

I don't think I can use Page Plus any longer. We paid for a $25 plan and they stole most of the money. The $25 plan is supposed to give me 416 minutes for 4 months. After 2 months of usage, during which I placed 76 minutes worth of phone calls, sent 3 texts, and used a negligible amount of data (31 MB), they said I had no money left and basically cut my service. Customer service representatives were unwilling to help me at all and wouldn't offer any refunds. Can't trust these scumbags.

Should be $1.58 for data, $4.56 for calls and $0.15 for texts. Should total $6.29. How come there is only $0.80 left on my phone?

I used 31.642 MB of data ($0.05 per MB) 76 minutes of phone calls ($0.06 / minute) and 3 SMS texts ($0.05 each). Do the math and you can see that I was robbed.

Desired outcome: Refund of $19 plus tax for the money that they took from me and didn't provide services. They took over $28 from my bank and I only had use of $6 of service.

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8:17 am EST

Page Plus Cellular Mobile network not available message

I have used this provider for several years, having minimal issues from time to time. This has to be one of the most aggravating and inconvenient issues so far. For NO apparent reason, my service was interrupted giving the 'Mobile Network not available error message! I tried to troubleshoot by removing sim card and rebooting... Did not work. I didn't have a way to call right away, being that my phone was not working. I searched for support feature online, and it was difficult to locate on the page plus website. Clicking on support - general took me to a page that said 'page not found.' I was finally able to reach customer service a day later (that I could barely understand) who had me to reboot phone and a few other things that did not work had. I was ultimately told to call back in 4 hours to see if the phone service was back up. Still not working and no mobile service for 3 days and counting! I need my mobile phone for work and now I am totally inconvenienced by this inexcusable occurrence. Page plus should compensate partial payment of service for this month or something. I will be switching service asap!

Desired outcome: Restore my service and compensate payment for the days I have been without service.

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4:07 pm EDT

Page Plus Cellular prepaid minutes

I purchased 166 minutes on 8/1/2022 exp. on 12/1/2022 now on 10/18/2022

all my minutes are gone. I used less than 6 minutes. This is the second time this happened. I had no problems for the last 11 years, now this. I called them and they said, don't know what happened. Refused to fix it. The # is [protected] Chris Venable Order Number: [protected] 8/1/2022. On 10/18/22 I tried to make a call and all my minutes are gone. the phone is for emergences. I keep it in the car tuned off.

Desired outcome: Give my minutes back. Stop doing this.

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2:08 pm EDT
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Page Plus Cellular PagePlus Cellular $29.95 Unlimited plan for disabled combat Veteran

We are a 100% disabled combat Veteran household. Both my husband and I have PagePlus Cellular service. We have been customers since 2010, mostly use The 12 plan because we just makes calls and texts and do not use the internet on our phones. For the past three months, we have been getting the message "NO SERVICE" on the top left corner of our iPhone SE phones. When you call into PagePlus Customer Service, they always blame the customer, trying to "troubleshoot" what is wrong with our phones. It is not our phones! So we both upgraded to the $29.95 thinking we would get better service, no dropped calls. We cannot connect to our emails, it just spins and spins. We upgraded for nothing. My husband has surgery coming up. His doctor could not reach my husband's phone or my phone. When the service comes on, there are missed calls, voicemails and texts. I put a complaint through FCC, we have been harmed by missed medical appts because of NO SERVICE. They put the call through to TracFone, the parent company, and the minutes are deducted from my phone. It is NOT a free call like PagePlus customer calls are. Spoke to Shinena, a manager from the Phillipines, who blamed my phone again, and after 21 minutes said she could not help me. PagePlus is based out of Florida. They are a tier-two service of Verizon. They are horrible. Still awaiting FCC response on next steps.

Desired outcome: Reported back to FCC Complaint # 5715970 that no resolution still. Dropped calls, NO SERVICE still on phone. Want my money back per FCC Complaint.

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Update by Juaqina
Sep 10, 2022 2:12 pm EDT

PagePlus has refused to respond, has insisted TracFone parent company assist with dispute. But call is NOT free to TracFone customer service. Worse yet, all CSRs are based out of the Philiipines. there is a communication problem, they do not understand the nuances of the English language. And each time there is a rooster crowing in the background, so the call is not clear. We are demanding a response to FCC Complaint # 5715970

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9:51 am EDT

Page Plus Cellular Page Plus 55 plan unlimited data

The Page Plus 55 unlimited data plan provided a way for me to use Iphone Xr for streaming internet and watching videos up until three months ago. (June 2022)

In June the data transfer slowed to a crawl after using only 5GB data and barely a week after refilling the plan again. Internet connection stalls the drops. No texting either. Customer service has me on Rube Goldberg type mechanism of procedures to resolve all of which lead straight down the rabbit hole. Page Plus and the infamous "unlocking" department will not unlock my phone from them so that I can try another carrier, despite over a year of continuous service. Connection and data transfer was marginal before June and then has been terrible to non existent since. Page Plus and some of the other carriers I want to try instead are all listed as being a part of Trakfone network, which is also how my phone is configured to operate with. Do not get your cell phone involved with these companies and their internet network.

Desired outcome: Restoration of internet service or phone unlocking.

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10:33 am EDT

Page Plus Cellular Cellphone

I went into a store that carries Page plus and pull up my number from net10 to page plus. Brought a cell phone and the service one week ago my phone still hadn't got ported over yet This is unnecessary my next step is to go to Attorney and file a lawsuit This phone number that's been offline I run a business with that number and the advanced video to give me a new number without my unauthorized my name Jackie Holmes [protected] but this is my number need to be turn on today [protected] Right now I'm gathering in people's up to do a boycott At every page plus national starting with corporate office The news is ready to go live with us

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1:32 pm EDT

Page Plus Cellular Pageplus

I paid my phone bill on April 5th, and a couple days after that my phone stop working. I had to get another phone with another carrier, and they refuse to report my number over to the new carrier and they refuse to give my refund of $58.00. I paid my phone bill online, but the guy I spoke with stated that I can get my refund back but it take 24 hrs. I just want my money back and I will not ever deal with them again or refer anyone to them. They are very difficult to deal with. I no longer have the phone

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1:05 pm EST
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Page Plus Cellular Data

I am on a auto pay subscription service with Page Plus (PP). They have no problem taking my money. They do however, have a problem providing internet service. I have had to call their customer support section many times; I have had very professional and knowledgeable staff handle my problems; but the internet service is still horrible.

I have been with PP for years and am now looking for another carrier. They are on the borderline of becoming a money collecting scam.

I am completely disgusted with their downfall. They used to be a goid company, but now they are garbage.

Desired outcome: I just want them to actually provide the services that people pay for. They are losing customers an masse and their reputation is horrible at this point.

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Tim Lombardini
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Sep 07, 2022 10:01 am EDT

Similar experience with Page Plus and internet service. I have used them as my cellular carrier for a couple of years with marginal internet connection until June 2022, after which the data transfer and connection became awful. Past three months has been a terrible experience trying to get decent cell service again, or unlocking phone from their web of misery so that I can try another carrier.

Do not get your cell phone and internet service tied up with them.

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9:50 am EDT

Page Plus Cellular Customer service representative /transfer number

So back on 4/28/21 I had called and asked them to port or release or transfer my number to another cell company and said they were on it. My new carrier informed me that they (page plus) only have 3 hours to hold my number but it never takes that long. Fast forward 3 1/2 hours and my new carrier still didn't receive the post for my number so I called back. I talked to someone who then transferred me to another representative. You all know what I'm talking about :( So I told my story to ANOTHER representative. He put me on hold and after a couple of months he came and said something to effect of - "your number has been transferred" and hung up. Literally just hung up in my ear. I'm stuck with my phone up to my ear and my jaw on the ground. Looking back I realize that maybe he didn't literally hangup on me that maybe he flipped a switch so to say that turned my service off right that second but it was SO rude. This guy was so mean... I was waiting for him to come back on so I could inquire about getting new service for my son and I wasn't able to due to this employee. Before you get connected to a representative they say that the conversation will be recorded so I'm strongly urging that a supervisor or high-up to go back to 4/28/21 approximately at 4:36pm Eastern time in the USA to listen to the conversation and do what is right. Like I said, I wanted to get a new number and service through them for my sons phone but I wasn't given that option. Also. I know it's been a few days since that has happened and I wasn't going to complain about it but it's literally been bothering me for DAYS. SO rude he was.

Desired outcome: Whatever the company wants to do to make it right

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7:18 am EDT
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Page Plus Cellular They are holding my iphone hostage

I inadvertently set the auto-refill date for a week past expiration, became aware of it when I didn't get the notice my account would be charged the following day. Went to website and saw my error, they don't allow edit of date, so I deleted and started over. It would not allow same day, but allowed following day, so I settled for that. The following day, payment didn't come out, service disconnected. Since no phone, used chat to try to resolve the problem. Agent said the auto-renewal would not take effect till the following month, that I would have to make a payment. Gave card Info, he said it was declined. I checked card status all ok, borrowed a phone, and called. Since the robot greeting offered the option to pay with credit card, tried that, declined. Rechecked card status, called again opted for agent. After a struggle with poor relay contact to offshore agent, the payment went through, and service restored. A short while later looked at my bank account, double charged. Called back another poor connection, non english-speaking agent, said nothing they could do about that, either let it roll over to next month, or call my bank. I knew the bank wouldn't do anything with a pending charge, so I waited a couple of days until the charges posted. When I brought up my bank account now the two full price transactions had posted, and a new charge was pending at the discounted auto-renewal rate. Since the bank don't do anything with pending charges, I had them reverse the two cleared charges, figuring the pending charge paid the bill. A few days later got email from PagePlus requesting explanation and documentation of reversed transactions. Responded with explanation similar to above, and screenshots of my banking records. No response for about a week, so thought problem resolved, then my phone service terminated again. multiple calls to customer service to no avail, they say I owe them for the months service, plus the $5 discount since the bank took two full months payment back, but their records only show one full payment and one discounted auto-payment I decided enough of fooling with a discount company that can't even keep good records, with a faulty payment system. Went to local Verizon store only to find PagePlus has locked my two month old iPhone! It is now a brick, they won't release it without payment, and refuse to even accept further documentation, or allow me to speak directly to the billing department, only overseas relay to an agent that has no authority other than demand payment

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2:34 pm EDT
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Page Plus Cellular Page plus worst service ever have no record of number but take money.

Called 4 times, first couldn't hear but every other word. Called again issue with pass code refered to supervisor, then transferred to page plus(no it made no sense).
Temporary password sent to phone. Called back with code but now no record of phone number in system!
Transferred again, they had no record of the same number they just sent the code too.
Now they want the EMI of the phone that is in the hospital of my sister in quarantine my sister is not capable of taking the phone apart or interrogating it to get the EMI. AND for what they knew the number to send her a temporary pass code, that's totally incompetent!
So I tried to get account on line, they have my email and said twice they sent link to my email, no email received.
Been a customer for years customer service eroded to customer disservice, Page plus is more aptly called PAGE MINUS!

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K
7:44 am EST

Page Plus Cellular Don't use Page Plus service

I had a bad experience with PagePlus company and after weeks of waiting my issue remains unresolved! I paid for my plan and did not use my phone, so I did not use the minutes I had, but for some reason I received a message stating that I've used up all the minutes. I contacted PagePlus support and they promised to find out what was going on. Several days later I contacted them again and their rep claimed they were still trying to find out what actually happened. They gave me nothing but empty promises and then I finally realized that they did not do anything! They just told me they were trying to help, but they simply did not care. I want them to refund the money I paid!

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5:53 am EST

Page Plus Cellular I paid my money for nothing

PagePlusWireless.Com used to send me pin code and they have never done it. It seems like I paid my money for nothing! How can I get out of this scam? Their customer doesn’t work and no one can consult me about this question. I don’t want any code now! I want refund.

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11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order on the website. Their credit card processing was not working, so somewhere on the website it said I could complete the online order and then mail in a check and that they would ship my order after the payment was received. Well against my better judgement, I had my bank issue them a check using my electronic bill pay. I got confirmation...

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R
12:58 pm EDT

Page Plus Cellular Rip off

I was a customer starting in 2006. I used it as a backup to my Verison phone. When I got $80.00 ahead on the prepay Paypal stopped leting me add money to the account. Just disconected when I put in the phone number. Same when I called customer service. Same when I called from the paypal phone I bought for my Son. Their online customer service says I did not add minites for 120 days so they can keep my $80.00. Tells me all their customer service (which disconects when I put in the phone number). This is one more faceless company full of faceless drones buzzing interference for their faceless criminal bosses. I'm going to try sueing Paypal in my local small claims court. The service they provide is local ( my phone is with me ) maybe I can get paypal to come here and explain thier "service" to our locally elected Judge.

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7:09 pm EDT

Page Plus Cellular Scam

The hold times are around one hour. Page Plus ILLEGALLY records call. They have the worst reception of any provider. No one in customer service knows what they are doing. The customer service is very rude and will hang up on you and thus you wait on hold to speak to another untrained rep. The phones are so cheap, that no one can hear you. The are verizons reburbs that are junk. When they make a mistake as they often do, they blame you for it and hang up. Any one intersted in a class action law suite against this pathetic company.

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About Page Plus Cellular

Screenshot Page Plus Cellular
Page Plus Cellular is a prepaid mobile network provider in the United States. They offer a variety of no-contract wireless plans that include talk, text, and data. Customers can choose from monthly plans or pay-as-you-go options. The company also sells a selection of smartphones and allows the use of compatible existing phones.
How to file a complaint about Page Plus Cellular?

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3. Writing the title:
- Summarize the main issue you have with Page Plus Cellular in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Page Plus Cellular. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Overview of Page Plus Cellular complaint handling

Page Plus Cellular reviews first appeared on Complaints Board on Jan 25, 2010. The latest review Mixed Customer Experiences with Page Plus Cellular was posted on Mar 28, 2024. The latest complaint Defective cell phone was resolved on Feb 02, 2011. Page Plus Cellular has an average consumer rating of 2 stars from 34 reviews. Page Plus Cellular has resolved 6 complaints.
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  1. Page Plus Cellular Contacts

  2. Page Plus Cellular phone numbers
    +1 (800) 550-2436
    +1 (800) 550-2436
    Click up if you have successfully reached Page Plus Cellular by calling +1 (800) 550-2436 phone number 0 0 users reported that they have successfully reached Page Plus Cellular by calling +1 (800) 550-2436 phone number Click down if you have unsuccessfully reached Page Plus Cellular by calling +1 (800) 550-2436 phone number 0 0 users reported that they have UNsuccessfully reached Page Plus Cellular by calling +1 (800) 550-2436 phone number
    +1 (800) 330-1876
    +1 (800) 330-1876
    Click up if you have successfully reached Page Plus Cellular by calling +1 (800) 330-1876 phone number 0 0 users reported that they have successfully reached Page Plus Cellular by calling +1 (800) 330-1876 phone number Click down if you have unsuccessfully reached Page Plus Cellular by calling +1 (800) 330-1876 phone number 0 0 users reported that they have UNsuccessfully reached Page Plus Cellular by calling +1 (800) 330-1876 phone number
  3. Page Plus Cellular emails
  4. Page Plus Cellular address
    9700 Northwest 112th Avenue, Miami, Florida, 33178, United States
  5. Page Plus Cellular social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all Page Plus Cellular contacts
Page Plus Cellular Category
Page Plus Cellular is ranked 53 among 139 companies in the Mobile and Cell Phones category

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