Virgin Mobile
Reviews and Complaints

Good Day

I”ve been with Virgin Active fir many years, I wanted to change from Cedar Virgin active to Randburg Virgin Active in Rand park ridge and agent said I have to pay R200 +’more, my daughter under my name, 14 year old and her fees also more, and to transfer we both have to pay additional fee, and holding on for 25 minutes the agent never came back to me. I want to cancel my membership poor service

Virgin Mobile ain't the best, let me tell ya. I had to wait forever on the phone just to talk to someone, and when I finally did, they weren't much help. Plus, their fees are way too high for what you get. I tried to pause my account when I went on vacation, but they still made me pay even though I wasn't gonna use it. What a rip-off!

I am extremely disappointed with Virgin Mobile. I have been a loyal customer for over a year, paying around 60 dollars a month for my phone service. However, recently I experienced a major issue with the company. My phone was disconnected without my consent, and I suspect that one of their employees committed fraud to do so.

This is a serious problem for me, as I am on contract with Virgin Mobile and my credit rating is on the line. I rely on my phone for work and personal communication, and this sudden disconnection has caused me a great deal of stress and inconvenience.

I have tried to contact Virgin Mobile customer service to resolve this issue, but have had no luck so far. It is frustrating to be treated so poorly by a company that I have been loyal to for so long.

Overall, I would not recommend Virgin Mobile to anyone. Their customer service is lacking, and their employees seem to be willing to commit fraud against their own customers. If you are looking for a reliable phone service provider, I would suggest looking elsewhere.

So, I'm in the USA and I wanted to renew my 30 day roaming add on for $60 with Virgin Mobile. But guess what? They just cancelled that plan! Can you believe it? And now, if I want a roam plan, it's gonna cost me $13 a day! That's just ridiculous, man. I mean, what's going on with cell service in Canada these days? It's a total rip off, if you ask me. And you know what? I'm not the only one who thinks so. Shame on Virgin Mobile for doing this to their customers. And shame on the regulators for letting them get away with it. It's just not right.

So, I'm in the US and I gotta say, Virgin Mobile ain't all that great. They don't have a decent roaming plan, which is a total bummer. I mean, come on, I gotta be able to use my phone when I'm out and about, right? So, I switched to using Wifi calling, which is where I can make calls over my house wifi network. It's not perfect, but it gets the job done. But get this, Virgin still charged me a whopping $489 in roaming fees, even though I wasn't even using their cellular network! What a ripoff, am I right? Needless to say, I'm ditching them as soon as I can.

Man, I gotta say, I'm pretty disappointed with Virgin Mobile. I mean, they're selling the Samsung Galaxy S10, which is a pretty sweet phone, but they can't even activate it properly. What the heck, man? I spent a whole grand on this thing, and now I can't even use it. It's a total waste of money.

I've been with Virgin Mobile for over a decade now, and I gotta say, I expected better from them. They should be able to handle something as simple as activating a phone. It's not like it's rocket science or anything.

Honestly, I think they need to step up their game. They've been around for a long time, and they should know how to do this stuff by now. It's not like they're some new startup or anything.

Overall, I'm pretty disappointed with Virgin Mobile. They need to get their act together and start providing better service to their customers. If they don't, I might have to start looking for a new provider.

So, my daughter is in grade 9 and she got her phone bill this month and it was a whopping $586! She has a cell plan with Virgin Mobile Canada that has a 20G data limit plan. But, without any notice, she went over the limit and used 3.5G data more than her limit. And, guess what? Virgin Mobile Canada charged us over $551 for that! They charged us $15 for every 100 MB of data used over the limit. I mean, seriously? Is this how Virgin Mobile Canada runs their business? I was so angry that I didn't even want to give them a single star for their service.

I gotta say, Virgin Mobile is not the way to go. They keep taking more money from me every month, and I just keep paying it, hoping they won't do it again. But they always do. And then people call me, telling me my phone is off, when it's on all the time! It's ridiculous. I wouldn't recommend this company to anyone, and I definitely wouldn't buy a phone from them. They always find some excuse to overcharge you, and their service is just terrible. And don't even get me started on their customer service. They have no idea what's going on half the time. Stay away from Virgin Mobile, folks. Trust me.

Virgin Mobile is a carrier that's owned by Sprint and they do things in a way that's not very nice. Their customer service is located in the Philippines and they can be pretty mean to you. They might even hang up on you for no reason at all. If you try to get your money back from them, you're in for a tough time. They'll only give you credit on your Virgin Mobile account instead of giving you your money back on your debit or credit card. That's not very honest if you ask me. I would stay away from this company if I were you. It's just not worth the hassle. Be careful if you decide to use their services!

I recently signed up for Virgin Mobile and I have to say, I'm pretty impressed. The website is easy to navigate and I was able to choose a plan that fit my needs perfectly. The activation process was a bit confusing at first, but I was able to figure it out with the help of a customer service representative.

The service itself has been pretty reliable so far. I've had a few dropped calls and slow data speeds, but nothing too major. The coverage is decent and I haven't had any issues with connectivity.

One thing I do wish was better is the selection of phones. There aren't a ton of options to choose from, and some of the newer models aren't available yet. But overall, I'm happy with my experience with Virgin Mobile and would recommend it to others.

Update: After using Virgin Mobile for a few more months, I have to say I'm starting to get frustrated. The data speeds are consistently slow and I often have trouble connecting to the internet. I've tried contacting customer service, but haven't had much luck getting the issue resolved.

Additionally, I recently received a bill that was much higher than I was expecting. It turns out there were some hidden fees that weren't clearly explained when I signed up. I'm considering switching to a different provider at this point.

Overall, I think Virgin Mobile has some good things going for it, but there are definitely some areas that need improvement. If you're considering signing up, just be aware of the potential issues you may encounter.

Virgin Mobile is like the worst cell phone company ever. I mean, seriously, I've had so many problems with them it's not even funny. I spent like hours on the phone with their customer service people trying to explain how my calls kept getting dropped all the time. And then there was this whole thing with my out of country package not working, which was a total nightmare. And you know what? They didn't even bother to call me back like they said they would. Can you believe that?

So I called them again, and I had to explain the whole situation all over again. And what did they tell me? They said they were having problems with their cell phone towers and there was nothing they could do about it. Like, seriously? That's the best they could come up with? How about giving me a credit or something to make up for all the trouble they caused me? But no, they just told me to go to another company. Like, what kind of customer service is that? It's just terrible.

Honestly, I wouldn't recommend Virgin Mobile to anyone. They're just not worth the hassle. There are so many other cell phone companies out there that are way better. So do yourself a favor and stay away from Virgin Mobile. Trust me, you'll thank me later.