Cash Crusaders review: Laptop

I pawned my laptop on 16 January 2024 and when I went in to extend it, I was told that the product was already put out on the shelve to be sold. The manager Chantelle from the Pretoria North branch told me that I should have received an email or SMS from Head office to remind me that I should either extend my loan or collect and pay my stuff. I have not received anyting from head office. They now want me to pay the interest in order to keep my laptop until I pay the interest. I asked if they could just hold it for me until the 25th of February then I will pay the whole amount with the interest so I can get back my laptop as it still has 5years of photos on it and she was not prepared to help me. It was the responsibility of head office to send me an email or SMS to remind me of payment and or collection which in this case was never done.

I need someone from head office to contact me and give me a solutions as to how I am getting all my photos back that was on my laptop if it is sold before I can pay and collect.