Casey's
reviews and complaints

My grandma is dying. She contracted covid and out into the hospital on Sept 22nd and was finally relaxed with hospice yesterday. Kim Radke promised me she would work with me while we go through this traumatic event. Instead. Kim fired me without telling me. This is the last time I will probably see my grandma alive. This isn't how you treat people when you have a written and oral agreement to being supportive.

Ashely pohren bad mood throwing things. Bad for a so called management

Hello I am Natasha I worked at store #1404. I am not happy with how my boss Nelsy had treated me over the lest several weeks I had worked there. I was in a car accident this month and I have several doctors notes stating that I can not work and that I have restrictions do to the fact I have not lift heavy things and I can not put my arm ubove my head. She wanted me to do everything including truck knowing this. She had (fired me) but does not wha to put it into the system that she had do to my doctor notes. I feel like something should be done about this. She has fired many people over medical issues.

I was at Casey's in Brunswick, MO and the employees were outside talking about their assistant manager with some very expletive words. The manager was standing out there with them. This was so rude. I am a customer and do not care to listen to this while there. Especially when no one is inside to hep you. I feel if employees and the manager are so unhappy they should not be there. They should not be there anyway with the language that was used and the manager should not encourage this.

I had previously senr a complaint through my mobile app but yet to receive a response. At the casey's in the 1300 block of A ave west in oskaloosa iowa, my boyfriend and i had went to cash in cans around 10 pm almost a week ago. And after receiving such rude and horrible service from the ladies on duty i had forgotten my bag in the dumpster area. When i had returned back several minutes later my bag was gone and when i had asked the staff about it they all rudely claimed they hadn't seen it and the 2 outside rudely stated NO, one added she saw us both leave with a bag and a tote. Well i stated well i also had a bag with me, an army bag and in a snotty tone she said well i saw you leave with your stuff...and i had explained to her then that due to her attitude every time we came there is the reason i was going to file a complaint. Well they both had gotten louder and ruder and twice i stated have a great night and finally just said have a great one. Next thing I know i had gotten stopped by an officer and had been requested to sign a no trespass order for that store. So when i got home and my boyfriend learned i didn't find the bag and not there was a trespass order filed against me he had gone to the station and decided to look inside the dumpsters. He had found the army bag stuffed inside a large black garbage bag tossed into the dumpster and had went inside and asked who did that. The response was i don't know. That is the main station we have done business with and the only one open 24/7. I am utterly perturbed that not only did we receive very poor customer service and the fact that they were extremely rude then placed a no trespass order against me but i also obviously was lied to regarding my bag and someone im sure an employee had decided to stuff it into a garbage bag and throw it into the dumpster just to be vindictive. That staff has provided the worst customer service experience to me than i had ever experienced in this town. As a customer service employee and as a customer i hope that the employees at fault will have some kind of consequences for all that had happened and hope that the trespass order could be dropped as i had not done anything to deserve any of this.

Thank you

Michele Nicholson

store- elk run heights that store used to be a very good store, but now one of the worst store i have ever been in. trash not empty floors dirty bathroom disguising no food doughnut case full of casey pastry not fresh.
bathroom- no toilet paper no paper towel no soap mess every where almost made me sick.
trash- all bins full inside and outside.
no food they never have food i love your pizzia never any their been there several time anywher between 11 am to 1 pm still none.
doughnut case -no doughnuts just package casey goods.
the floor- was dirty not seen a broom or mop for a while.
pop icee ice cream machine broke down(how does all break at the same time). talked to the manager she say dont have enough employees but i seen 4 standing outside smoking including her.
i have been a loyal customer to caseys for almost 15 years go in everyday to different ones, this one is the worst i have ever been in. i did go in this one everyday not anymore.

I was on gas busters casino bus, 07/27/2021. I was buying a med capachino which was good. Then picked a glazed donut, got on the bus started to eat the donut and there was a awful odor every time I attempted to eat it. Ended up having to just throw it away. There was nothing else to cause the odor.
Location was in Mt Vernon Mo 65712

My home is right next to a Casey's gas station. A semi trailer parked there cold trailer right next to my house, it is running all night and I am getting exhausted fumes coming in to my window. I can not close my window and use my air conditioner due to the the trailer running. I find myself getting a head ach most likely from the exhaust from the running trailer. I talked with the night manager who was very kind said he would call the store manager. I Talked with her and she said they can't have the trailer moved and that there should be no problem with exhaust. I find this unexpectable my health is being compromised by the action of your employees. I only hope that I am able to sleep without having issues from the exhaust from the trailer running all night.

Attendant was very rude when I called to order my pizza for pick up. Said his pizza maker person was in the restroom and gave me an ETA of an hour for my pizza to be ready for pick up. Asked if I should call back at a later time to order my pizza the guy Kane said he was the assistant manager and hung up on me. This is at the Casey's in Lebanon, Illinois 62254

Well to start it off the manager of caseys located on college street is very unprofessional and to be manger I believe you should know everything or at-least something but I guess I'm wrong because she doesn't know how to run a oven or a register come on caseys do a better job! I also over heard her talking about her assistant and her employees very poorly to a couple of her employees as well I believe who was all new to the store maybe still in interview not okay caseys pick someone with better attitude anyways not even a week later I go into the store and the manager and assistant was standing outside smoking not even 15 min after they clocked in Weird but yet we wonder why the store is falling apart! Maybe fix the manager problem you may keep people longer

REPORT DETAILS
Report Submission Date
5/24/2021
Reported Company/Branch Information
Location WOODBINE - 2665
602 LINCOLNWAY ST
City/State/Zip: WOODBINE, IA, [protected] )
What is your relationship to Casey's General Store?
Former Employee
Please identify all the person(s) involved:
Kay Dilley - seoncd assistant manager
Casey Nieman - owner
Is management aware of this concern?
Yes
Please provide the specific or approximate time this incident occurred:
On May 21, 2021
How long has this been going on?
Once
How did you become aware of this incident?
It happened to me
Details
On May 21, 2021, Starla was terminated. Starla explained that she was wrongfully terminated. Starla explained that she was home on vacation when Kay called her to tell her an employee (name and job title unknown) walked out on Kay. Starla explained that the call occurred at 7:13 PM. Starla explained that Kay asked her to come into the facility to help her. Starla explained that she got a text from customer A (name unknown) shortly after speaking to Kay on the phone. In the text, the customer made Starla aware that the employees at the facility are refusing to make pizza orders. Starla explained that she dealt with the customer, notified Kay about the customer's concern, and then went to the facility. Starla explained when she got to the facility, the employee that quit on Kay was pulling out of the facility's driveway. Starla explained that she got in, started making orders, and at 7:51PM, Kay texted her telling her that she quit. Starla explained that she tried calling Casey, however she got no response. Casey called back eight minutes later, but Starla could not answer because she was making pizzas. Starla tried calling back multiple times before Casey called back at 8:53PM. Casey then terminated Starla. Starla explained that she was running the facility by herself at the time, and after the incident, she received texts and calls from three customers (names unknown) making her aware that Kay was telling them that Starla was terminated because she walked and it took three hours for Starla to get to the facility. Starla has the texts message from the customers, Kay, and Casey, who told Starla to not contact her, as evidence to this report.
Uploaded Files
Title_1_001.mp4
Some of the proof from customers and others
received_[protected].jpeg
How store looked my last day of work
received_[protected].jpeg
How store looked my last day of work
received_[protected].jpeg
How store looked my last day of work
received_[protected].jpeg
Screenshot_[protected]-122945_Gallery.jpg
Then I also received a call from casey on Thursday may 27th 2021
Title_3.mp4
Hr.zip
Follow-Up Notes
5/28/2021 9:53 PM
I was going to download a lot more but it's a bigger MB than you all allow. Sorry and thanks again for looking into all this.
5/28/2021 10:08 PM
I also submitted a picture of my jury duty selection letter which in harrison county we are to appear in person every Monday until we are selected or they tell us we do not have to anymore I did not have the staff or the help from Casey to show up for this at all from March till now
Follow-Up Questions/Comments
5/24/2021 5:31 PM posted by Organization
Your concerns have been received by Casey's. We appreciate you bringing your concerns to our attention and we are currently looking into the situation. At this time, you are welcome to provide additional information or comments including adding or updating your contact information. Once your concern is assigned internally the assigned investigator may follow up with you. Thank you.
5/26/2021 3:57 PM posted by Reporter
I have sent some of these items to Chris Boiling
5/25/2021 8:22 AM posted by Organization
Thank you for using Casey's EthicsPoint to report your concerns. We have reviewed the information you submitted and determined this to be an operational issue. We have forwarded your concerns to field management personnel for appropriate handling. Thank you for bringing your concerns to our attention. Should you have additional information or anything else you wish for us to consider, please submit it to me in writing.

Sincerely,

Casey's Human Resources Department.
5/26/2021 3:43 PM posted by Reporter
Kay didn't even clock in to work until 6pm i also have emails from customers who were there during the time of the incident and ones from employees who were there during the time of the case not to mention texts from Casey call logs and a lot more including information from my adp over 600 pages worth of information and customers, and management due to me accidently texting the group text Casey has made all of us managers answer 24/7, I've also sent all this information to her boss Krystal, and Casey neither one of which has answered or responded, plus I have proof that Kelly Schoenfeld and Kay Dilley has been telling customers confidential information I also let Casey know if I keep hearing this I will be contacting a lawyer I do not want my job back due to the fact that Casey Nieman and Krystal Carter already made my time there horrible and made it so where every day I couldn't leave home due to fear if my phone rang and I didn't answer it or if I could not show up when called id lose my job, not to mention I did not receive the training all the other managers received let a lone the amount of training they all received. I have stated this in write ups, and to multiple store managers and cooperate employees. through out the time I was there. not to mention I have pictures of all the cleaning I did on Thursday night May 20th and many of other times of how I tried to keep the store. it also took weeks for Casey to send applicants their acceptance letters and to do their interviews due to the fact that she wanted to to their phone interviews and we were not allowed to terminate anyone with out going through her first which she would not answer when you called or text. I have proof of working and being called/ on call through all my vacations I've taken there and fmla. due to no help from Casey my district or regional manager. plus my time cards and accruals my 1 year was April 9th I had spoke with Casey about my vacation time due to I didn't receive it and she knew I was taking vacation in may due to how many hours I had been working I have proof of that, I also have proof that a 1st assistant rejected my time off at a later date after I was terminated, I also spoke with Casey about a couple of my checks due to a lower amount and she was supposed to contact H.R. about them and get back to me due to all the hours and corrections she has made on my hour reports is a lot some of them are due to me forgetting to clock in but not most of it not to mention if I told her hours that were over 90 she never inputted it. or all the hours I worked from home like doing absorbs or scheduling or getting calls and texts from the store or Casey, which just from Jan to the day I was terminated may 21st I had over 669.28.01 hours.
And then one of the ones my compliant is on calls me because H.R. sent this too her.