Casey's
reviews and complaints

the caseys i went to is #1717 geneva nebraska. they are not checking the dates of products and they are selling it even when they scan the products.

I got a grilled chicken salad and two ham sandwiches and they were outdated and they sold it to me. the salad had blond hair in it as well. im not happy with it and i complained and the store manager didn't do anything about it and kept counting the cigarettes. the date is 5/30/2022 @12:04:26

5/29/22 approx 5am

Went to use the restroom in a hurry to prevent urinating on myself.

Employee called the police on me and I was followed when I left the store.

This was the second time I came to the store and the restrooms were not cleaned. The day before I pulled up and the employees were outside smoking and chatting. This is harassment and unacceptable behavior!

I use your store all the time. I continue to do so because of Sue who is a great lady at the register. I always order pizza from you because the other local place sold their business to a young couple and the pizza isnt fit to eat. Pizza is never ready when it is supposed to be this is due to understaffing. Not the people that work for you's fault because they are there trying to do their job. I contacted your manager about this and also told him/her about the sno-cone machine and ice cream machine being out of order for over a month as well as the ice in the pop dispense machine. I have ordered pizza several times in the last two months and I am always told that they are understaffed. I have not once seen your manager back there helping any of your employees. The cleanliness of the store has really gone down hill as well. Please send someone whether it is a market manager or corporate to this store because you are LOSING business in Abingdon IL 61410

I am a regular customer at the Conway Springs KS store and the Store manager in which I believe her name is Earlvela on more than one occasion she has set in the office while customers are waiting in line to be checked out and she ignores them, then when she does finally come to the register she is rude and unprofessional. I have also heard her yell at employees I'm front of customers. She's the most unprofessional manager that I have ever seen in my life.

I was an employee at the Casey's in Bellevue Nebraska I had a family emergency and was not able to call and got fired but she lets others no call no show and still have a job but I had 1 and lose my job she also allows employees to just clock out and leave for any reason and come back whenever but it's only certain employees that are allowed to just do whatever they would like. she has cut my hours for requesting days off for my kids Dr. appointments she has called me in the middle of my shifts and yelled at me for not talking to her about private issues. She has also cut other employees hours for no reason, it's like if you look at her wrong or not on her favorite list you lose hours. I was in the middle of transferring when she started cutting my hours and gave my morning hours to someone else because she didn't want me to transfer it took 2 or 3 months for her to even start the transfer and then she just fired me.

This location was just purchased around 6 months ago. This has been our neighborhood gas station for years and now that Casey's took it over, we can't shop at it any longer. The things we have experienced in the last 6 months at this location is extreme filth (inside and out), the machines are broken or not up and working, and some of the employees are snarky. The screen was broken on the pump when I visited today. An example of the filth...your feet stick to the floor and garbage on the grounds.

After a late visit with my friend's family members and helping with some repairs I had to carry tools back with me. my friend and I, that do not own a vehicle, have to walk home. Due to cold weather conditions we, of course, dress accordingly. We both have on Carhartt bib coveralls, winter coats, pull over face mask that only our eyes show, gloves, winter boots for her, tennis shoes for myself, I have a green army military bag to carry items from the store even if we do not plan on purchasing items I take the bag just in case, she has a bookbag that she uses for a purse. We wanted to purchase a few pizzas and get a drink. We entered the store and there was a woman in the kitchen area prepping doughnuts and we asked if they only cooked pizzas at certain hours. She said the system was updating and it would be approximately 15 to 20 minutes. We then asked if they could manually enter a digital visa prepaid card and the male employee rudely interrupted replying "no, it has to be a nft". We informed them we was going to step outside to try and order online. We stepped out and took us a few seconds to decide where to sit. We then proceeded with ordering online. The temperatures were pretty frigid so we re-entered the store. As we are trying to get our pizzas ordered the male employee wants to make the comment "I can only let you guys stay in to warm up for a few minutes ". As we are both looking at my friend's phone we inform him we are ordering online from there and almost finished. Then he went and asked the female if we ordered pizza yet, when we had informed him from the beginning our intentions. She informs him that we are not homeless bums we are there to order pizzas. He asked the female employee several times if we ordered yet. He then proceeded to say " I can buy you guys a few slices of pizza" . She informs him again we are not homeless and we have money, that our order just went through online". He repeatedly ask the female employee if she received the ticket for our order and stated he had work to do as if we was homeless thief's. Another customer entered the store at this time. I look up and make eye contact with this female customer to look straight back down due to how your male employee was making us look like homeless thieves just based on our appearance. We HAVE NEVER BEEN SO EMBARRASSED AND ASHAMED IN OUR LIVES BECAUSE YOUR MALE EMPLOYEE WAS WRONGFULLY JUDGING MY FRIEND AND I! We was informed it would take about 30 minutes for our pizzas and proceeded to purchase our beverages. We informed the female employee I would be back for the pizzas after walking her home. I have a fractured spine in 2 spots and have to carry around what we need. To be ashamed and degraded by your male employee. I am contacting a lawyer over this matter. My friend said she will not walk around town anymore having to where the winter gear cause we will be judged and people will think we are homeless. When I got her home she broke down in tears and first thing i thought about when i woke up this morning. I think it's best to let that judgmental male employee go! We was so embarrassed and ashamed we didn't even return for the 2 taco pizzas we had ordered after not eating any supper the evening prior. Your employee does not realize Carhartt bibs are about $200 by themselves plus Carhartt coats! We are emotionally scarred from this horrible encounter!

On April 10th, 2022 my husband and I stopped at caseys in Hermann, Mo we purchased gas and pizza using my husband's debit card, it wasn't until April 11th, 2022 at 4:30am my husband realized his debit card was missing. I called Caseys at 10:30am and spoke to a man by his voice I am assuming he was a man of color, I asked him if the debit card was there he said no, when my husband got home at 4:10pm he called asking if it was left in the ATM, after about 3 minutes and asking who he was a man told my husband that it was there. I happened to pull up the transactions on the card, it was used at 3:30pm for $10.00. Someone that works there used his card and we would like to have a investigation started. No telling who else this has been done to.

Every night that I go to the Casey’s by the McDonald’s on 13th st in Omaha Nebraska there’s never fresh food though the time says it was just put out. Also I tried ordering a pizza but there’s was no one in the kitchen, I waited when finally a red headed girl half holding her self, came out unprofessional and I’m sure she was under some type of drug. Pizza had not pizza sauce ….. it was a original pepperoni pizza. Tried to complain and I was told I was lying calling me a Karen.

I was double billed on 2/14/22. You owe me 19.52 and I can't seem to get anyone to help me. I was suppose to have received credit by today Tuesday Feb 2/22/22 or call a lady named Pat back today. Nobody knows who she is now so I have to contact you on line. So here I am. My address is 734 kitterman Circle, Norwalk Ia. My phone is [protected]. I am 73 and I just want what's owed to me. there has been several errors in a simple pizza purchase. This is a big hassle but $20 is spot to me.

On 1/10/21 around 4PM our employee Chris Pennington was fueling his company vehicle at your Casey's store at 3529 South 72nd Street in Omaha. Chris fell on his side as a result of ice that was not cleared off of the parking lot. He did not report the fall to a manager indie of the store at the time happened. He finished fueling his vehicle and left. the next day called in sick to work and went to the doctor to find that he has bruised ribs and is restricted from work for a few days. This was two days after it snowed so there was plenty of time to have snow and ice removed from the parking lot. While the injury is fairly minor with no long-term time off, we feel like Casey's should compensate our driver in some way for lost time from away from work. Please advise what the next step is for compensation.

Josh Besco - Manager
Arrow Towing of Omaha
3112 South 67th St
Omaha, NE 68106
[protected]@gmail.com
[protected]

Service complaint went to your store in Keithsburg the lights are on in the parking lot and in the store it wasn't yet closing time I had two minutes maybe three the gentleman at the door told me they were closed I asked him if it was 10 o'clock he shook his head yes I looked at my phone and they hadn't struck 10 yet the gentleman and open the door again after looking it Saying to me are you paying with cash or card I reply card all I wanted was gallon of milk an an a pop that was it told me never mind I couldn't come in because I was paying with cash . I've never such thing ever happen. If your hours have changed then it should of been posted on door or site . Because last I checked 10pm 10pm not 9:50 or 9:56 10:00 pm . You are the only store here an the next one 20 mins away or more. Not very convenience if you don't stay open to the hours that you have posted and when you change your hours in the past it really made everything more inconvenient for lotta other people they have different hours of work I really enjoy the store and I really enjoy the employees are there but this gentleman must not be an employee from the area he must be in Uncle from another area because I've never had this happen in the past

I was kicked out of the store when asking about the new employees. I'm a regular who spends hundreds a week at Casey's. and I was making conversation asking if we're getting new hires at this location. I love the current employees because they work hard and deserve more help.
The managers name is Blake
I want him fired from Casey's

I was in Rochester IN. At Casey's when a young man came in. He has a doctor's note for his Fiance and the lady Tracy was her name, asked well why couldn't she bring the note in? He explained that she was at the hospital for x-rays. She rolled her eyes and he left. Tracy then told another employee that the girl was worthless trash. And it was [censored] that she was taken off by her doctor. The employee has only missed 1 day since September 28th. She worked almost 50 hours one week just at Casey's. She does work another job that she had before Casey's.