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Customer Service

+1 888 636 5589 (Guest Relations Hotline)
+1 770 431 7600 (Media Relations / Real Estate)
200 Galleria Parkway SE, Suite 900
Atlanta, Georgia
United States - 30339

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Complaints & Reviews

RaceTracEmployees in store but not at register

There are 3 racetrack stations in our town and same problem at all three. When there are a lot of customers in store there will maybe be one cashier at counter - with 3 registers. Other employees will see that there is a long line to pay and basically ignore . Today, for example, long line, one employee at counter, one employee re arranging the roller grill dogs and other one re arranging potato chips. After few mins the one person at register had to call other employees to help at register. Obviously, the other 2 employees saw the line but did not want to help. Poor management - very inconvenient . Should not take 10 mins to get cup of coffee - thank goodness they building a QT next door.

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    RaceTracBeing an essential worker

    On 9/11/20, I entered into RaceTrack in Stuart, Fla to get some coffee. When the cashier had me to pay for the coffee even though at other times it was given free due to essential workers. I asked her why and she told me that it's according to what manager is on duty. I need some clarification on if coffee is still being providing to essential workers. Thank you Janice

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      RaceTracBad bad business coming from a business family.

      Me and my partner (we wearing masks) we're in line today at a nice new racetrac when we were line, I decided to get my friends son some yogurt bc I seen the topping were full and plentiful and the machine were on. So I went on to make one, when this women which I have no idea where she came from, it's as if she was waiting on me. Came and grabbed my hand, she did have to because it was a small cup. And said no more yogurt tonight..."go on"!!!

      I wasn't worried about because I know what it's like to have a long day i'm assuming that was the end of her shift maybe. But when we got to the counter the woman said sorry I can't check you out because you don't have exact change I told her no problem keep the change is that because of the covid, and not wanting to touch my hands? She said yes that's exactly why. I told her what happened and she told me to call management. So inhope this gets to you. Or anyone who can help me if I get sick.

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        Jul 08, 2020

        RaceTrac — Racist general manager

        A faithful customer to Racetrac (DFW store in Frisco, off Legacy and Main) UNTIL I overheard the general...

        Jul 05, 2020

        RaceTrac — Water in fuel

        On 7/1/2020 at about 7:30 AM I filled my car with 88 octane [flexfuel]. I believe it was pump #8, you'll...

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        RaceTracFleet card services

        I phoned their customer service department to obtain my final balance so that I could close the account. I had to phone in twice because the first rep placed me on hold for 15 minutes... I hung up phoned back and got another rep I explained my dilemma and was told I had the wrong department. I was then transferred to AR and once again explained why I was calling. The rep then say (well I cant help you with that you need to phone customer service), when I asked to speak with a supervisor the gentleman was upset and rude the next voice I heard was a supervisor. This was worse than calling the IRS and the rudeness increased every time I spoke with someone new. This place is awful not to mention their penalty fees for late payments it's over $160. If you don't pay the entire bill at the end of the month.

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          May 16, 2020

          RaceTrac — Product

          Hello I was at race track on power springs road and was charged twice $20 for my gas . I was told I wa...

          Apr 28, 2020

          RaceTrac — Bad attitude

          Tonight the workers.. There were 2 women... At 11.15 pm 04/28/3020... Were sarcastic and unfriendly. I dread...

          Apr 24, 2020

          RaceTrac — Late fee

          We are a non-profit school that has been shut down by the governor because of Covid19. We were 3 days late...

          Apr 15, 2020

          RaceTrac — Employee

          Y'all mananger at the Algiers location in New Orleans is selling weed from the inside of the store. Dude...

          Apr 13, 2020

          RaceTrac — Does not open on time

          Did not open on time. Manager seen a line of people outside all people trying to get to work and still did...

          Mar 22, 2020

          RaceTrac — Girl in kitchen attitude and hygiene

          new Racetrac in New Orleans on gen. degaulle in the am was fine except kitchen girls attitude and hygiene...

          Mar 17, 2020

          RaceTrac — Treated very rudely, and poorly.

          Ok so my boyfriend and I go to this racetrak everyday a few times a day. Now then on 03-16-2020 we both went...

          RaceTracCustomer service

          Went to the Racetrac on Saturday MARCH7, 2020and got 5 cans of Skoal Citrus dip the cashier asked if o wanted the pouches or long cut I told her long cut when I got home I noticed she gave me the pouches. I couldn't take the fip back until the next day because they had to rush my mom to the hospital, when I finally got time the next day I took 4 cans back to the store and tried explaining to the cashier what had happened, she could see the cans had not been opened, I asked if I could exchange them for the long cut and was told no since it was bought the night before when I tried explaining why it had took so long to come back to the store and how it was their fault in the first place she was very hateful and still refused to exchange them. I have been a very loyal customer since this store opened but after this idk if I will go back there or not

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            Feb 16, 2020

            RaceTrac — gas pump mix up/giving away merchandise

            Yesterday I went into the Racetrack on Fowler Ave Tampa in the University Mall area, at 330Pm and gave the...

            Feb 11, 2020

            Racetrack — rude and disrespectful

            I live next to this race track location and I went every morning to get my coffee and gas and cigarettes a...

            Feb 10, 2020

            RaceTrac — clerk / cashier

            Note I have never wrote a review good or bad before, so this was a really bad experience for me. Thi...

            Feb 06, 2020

            RaceTrac — employee issues

            I went to Racetrac on Sandlake road and got gas then realized one worker who name was "Tory" was very rude!...

            Feb 04, 2020

            RaceTrac — unsanitary situation

            02/04/2020 I have been coming to this racetrac every morning for coffee. there is a heavy amount of homele...

            Feb 02, 2020

            RaceTrac — cashier

            Sunday 2.2.2020 5:40a Store 2514 Cashier, Will, was VERY rude. He began to get loud, tried to "talk...

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