RaceTrac Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.


3225 Cumberland Blvd, Suite 100
United States - 30339

Customer Support Phone Numbers

+1 888 636 5589(Guest Relations Hotline) 94 39
+1 770 431 7600(Media Relations / Real Estate) 13 5
Real Estate
RaceTrac Real Estate Dept, PO Box 105035, Atlanta, GA 30348

RaceTrac Complaints & Reviews

RaceTrac / cashier

Oct 16, 2019

I went in the store to scan some old lottery tickets that were in my car, and when I finished, my daughter asked for some skittles. So we pick out a pack and go to the counter with them. When I reached in my pocket, I realized that I left my debit card in my car, so I said "oh my goodne...

RaceTrac / camel jade menthol's full flavor

Oct 16, 2019

RaceTracI have been coming to this racetrac since it opened and never had a problem with my cigarette. For the last two months I have been asking them to order my cigarette brand I buy a carton a week. Every week for the past two months I have came back in to the store on their delivery day and...

RaceTrac / poor customer service

Oct 16, 2019

RaceTracCashier not focus on serving the customer at the check out and no smile at all with a mean face and talking to the other cashier not pay attention to the customer payment process acting like she don't wanna be here at all really unprofessional poor customer service and I really think that...

RaceTrac / pricing/coupons

Oct 14, 2019

Was at store 10/14/2019 around 8:15 pm, I'm a rewards member and was using a $1.50 coupon which was only scanning $1.00 off. At the same time the guy next to me was buying to beverages that had price tags of $1.39 each in the cooler but were ringing up $3.50 for both. We both inquired...

RaceTrac / rude employee with bad attitude

Oct 14, 2019

I'm currently in rough times living out of my car, and this racetrac is my go to cause it's close to where I work and sleep. I don't make a lot of money and I'm by no means rich, but over 50% of my income is on survival which is food, drinks, and gas. And where do I come for all 3 of those...

RaceTrac / cappuccino machine

Oct 13, 2019

Been going to this one store for now on 6 weekends, 1st weekend machine worked, 2 nd weekend it was not on, so had to wait for employ to turn machine on. Now going into the last 4 weekends machine not even working. I have to go to another store. We went by today (sunday) morning for a...

RaceTrac / restroom and outside waiting area.

Oct 12, 2019

RaceTracI walked into Racetrac and bought a soda and waited for my ride outside in the waiting area. My ride said it would be about a hour before they came. While I waited the Manager Marcie was dressed in a Staight outta Dallas t shirt told me that the restroom is closed. She only had the men'...

RaceTrac / harassment-discrimination

Oct 10, 2019

I just drove an hour down to the airport to drop of a friend and feeling a little tired. I pull into racetrac to get some iced coffee some food and some other items so I could wake up. I have not been here 10 minutes when some security guard that obviously has nothing better to do -...

RaceTrac / cigarette coupon

Oct 06, 2019

I purchase 3 pack of cigarettes every other day and I get 3 pack special with 3.00 off And I use Marlboro coupon on my mobile device. today I went in to purchase my cigarettes and she i got 3.00 off then she scanned my Marlboro coupon of my phone And it change the your coupon to 2.00 I told...

RaceTrac / service

Oct 03, 2019

RaceTracI have been a customer for over 30 years at the old race track now at the new racetrack at RaceTrac, 5669 Fairburn Rd, Douglasville, GA 30134 and some of the people that work there are Rude as Hell, it has a self service and a cashier, some of the cashier, s are Friendly but the Rude...

RaceTrac / it being closed when it is supposed to be open.

Oct 03, 2019

RaceTracI have came to this location 2 nights now and it is closed. Is there an exact reason of it being closed when obviously there is a car here? The first time I came the worker was cleaning the outside and when we pulled up ran inside and closed the door. I do not get what is going on so let...

RaceTrac / scratch offs

Oct 02, 2019

It was around 11pm when my father and I went to cash our our winning scratch off which was $85. As we walk in the gas station, the shift manager Kaitlyn didn't make us feel welcomed. She asked what we wanted and we gave her the scratch offs and she checked it in the machine and told...

RaceTrac / gas pump

Sep 29, 2019

For the last month, I have not been able to get a receipt at the pump at this location. Every time I get gas, I cannot get a receipt. I get the message, "See cashier for receipt". Unfortunately, the line to get a receipt inside is too long to wait. This location is usually very well...

RaceTrac / store hours

Sep 28, 2019

Your ringgold, ga location is annoyingly inconsistent when it comes to hours of operation... since my complaint isn't long enough, I would also like to mention your staff member seemed to be annoyed when the gentleman in front of me rang the bell twice for service at the service window, in...

RaceTrac / swirl world

Sep 26, 2019

RaceTracI bought a racetrac cup that was completely factory sealed and it had swirl world coupons and free refill coupons the coupons do not have an expiration date on them I tried to use the swirl world coupons at the only racetrac with a swirl world in my area and the manager was a little rude...

RaceTrac / 24 hour store was closed

Sep 26, 2019

I came in at 5:24 in the morning of September 26 before work. Only one man in there. There was a sign that said closed til 530am. I decided to wait. 530 came and went the guy inside still refused to open the doors. There were a ton of ppl waiting outside. Finally at 535am he decided to...

RaceTrac / unprofessional employee conduct

Sep 23, 2019

Dominique (described as African-American, twenties, black hair, cut above shoulders, not observed wearing glasses) in a loud and boisterous manner verbally harassed me saying that, "you have to go." When she said these words she briefly made eye contact with me. I looked around seeing no...

RaceTrac / employee working grave shift

Sep 20, 2019

I walked into Race Trac at 0120 hrs on Friday morning September 20, 2019 like I do many other mornings except this morning I lost my wallet and was 1.00 short of buying my cigs. I brought 3.40 cents and .72 cents in pennies. The store was empty, not one customer and Charles the employee...

RaceTrac / customer service/ cashier

Sep 14, 2019

Walked up to check out and get gas this morning. Cashier had walked away from the register as I was approaching. Was being overly dramatic grunting because there was a customer walking up to pay for merchandise and prepay for gas. As of there was anything else I needed. I replied that I...

RaceTrac / coffee

Sep 12, 2019

Hello, I am complaining about the coffee you serve at RaceTrac. I work walking distance to a RaceTrac and before the new machines were installed, I was not fond of the coffee, I have given it quite a few tries and I just refuse to purchase coffee hot or cold at any location. I prefer to...

Racetrac Gas Station / the actual racetrac store being closed although it is a 24-hour store

Sep 11, 2019

I would like to know what needs to be done to have this race track in Ormond Beach Florida open 24 hours if it says 24 hour convenience store I rode to the store on a bicycle over 5 miles to find it is closed between 4 and 6 it's a 24 hour race track gas station false advertising i...

RaceTrac / yogurt and toppings

Sep 10, 2019

I frequently stop at this location to get frozen Yogurt, but recently, they have been out of several flavors of yogurt, and MOST of the toppings! This has become more and more frequent, so thought I'd let you know in hopes that someone can address this issue, to ensure the ordering frequency...

RaceTrac / today was fountain drinks not having carbonation

Sep 04, 2019

Hi my name is alfredo Medina, I'm a few blocks from this race trac and I want to complain today cause it's bad how this store lacks products and customer service. Today I came to get a fountain drink and coke products had nothing of carbonation. So I turned to get a coke icy and all of the...

RaceTrac / employee

Sep 02, 2019

Your female employee with gold teeth was rude, impatient and irritable. She was loud and rude and embarrassed me in front of the whole line. I told her I would be using two forms of payment cash and debit she said OK then she got confused and yelled at me because she couldn't remember...

RaceTrac / the store restroom, am inside woman's restroom

Sep 01, 2019

I recently stoped while I was traveling from Tennessee at this location 840 church St, and opon pulling in a blackan was outside on the patio with no shirt on looking like he was up to no good, I entered into the ladies restroom and used the restroom and leaving the stall the same blackale...

RaceTrac / server

Aug 25, 2019

I come to racetrac every Sunday to fill up my gas and buy cigarettes and beer. I walked in on 8/25/2019 at about 2:30pm. I was first in line. The server acted like it was a pain to take my money. She never said hello or goodbye or anything. I asked for a carton of cigarettes and she...

RaceTrac / customer service

Aug 24, 2019

Went in and purchased 2 drink and 2 tamales, on Saturday August 24 @ about 230pm. My son was paint for the items and at first handed the girl a $10 bill after he handed her the bill told her that please hand it back to him that he was going to pay with a $20 bill cause he needed the $10...

RaceTrac / lids for large fountain drinks

Aug 23, 2019

The lids for the large Fountain drinks are cheap, don't fit well, and are unlike the lids for every other size fountain drink. Why would u have cheap and sorry lids for the large size, and good ones for the other sizes? It is almost as if some manager decided to save money on the large...

RaceTrac / doors being randomly locked in the early morning hours while staff ignore customers and no sign postage.

Aug 22, 2019

RaceTracThroughout the last 2 months ractrac on delk marietta ga has locked its doors in the early morning hours several times while customers attempt to purchase things. The staff and security just walk around the store without explanation or posting any notices while customers are greeted...

RaceTrac / Service provider

Aug 19, 2019

Race Track / Customer Service Last night my boyfriend stop by this particular race track gas station in 2120 E Fowler ave Tampa FL, to get a drink and a pastry and the night shift person in duty Ms, or Mrs Vernette approached him and Told him that he cannot go to the store or be around the...

RaceTrac / Services provided by jontaya

Aug 18, 2019

I am appalled by the service. Apparently the gas pumps were not working. My husband swiped the pump with our card, it took 25 cent then I went in and played 20.00. My husband tried pumping the gas it didn't pump anything. I went in side to complain and jontaya who already looked like she...

RaceTrac / cashier

Aug 16, 2019

On of your cashier a white lady needs better customer service or don't know if it's cause of the race but we all need to be treated equally. She should at least say thank you come again but don't say anything but the customer in front of me was white and he was greeted probably but I don't...

RaceTrac / management

Aug 13, 2019

I assume he was management from his differently colored dark blue shirt. I came to prepay gas as i regularly do and could overhear degradation in the tone of this man as he spoke to his employees and it made me realize why I rarely see the same employees for more than a month or two. Good...

RaceTrac / manager

Aug 12, 2019

I went into the Racetrac by the mall on Friday night. First I walked up the counter but had to wait for the girls to finish there conversation about other workers before they say anything. I waited patiently both of the girls had a attitude when I asked for a roll of grizzly. She asked "do...

RaceTrac / manager using profanity/mistreating employees

Aug 12, 2019

As a frequent customer of this specific racetrac I have gotten to know most of the staff and can tell when things are unusual. When I came into the store at first I was greeted by a very nice African American women who I very rarely see at the storefront. She seemed to be wearing a back...

RaceTrac / witness employee harassment

Aug 11, 2019

Today i have come into the store twice between the times of 3 and 9 both times ive come in to a woman named Yves harassing another employee. This young man was clearly doing more work than she was and to witness Yves speak to another employee the way i did was shameful. The other employee...

Race Trac / rude employee

Aug 11, 2019

My two handicapped aunts went to use the bathroom. A short heavy short haired african american woman would not let them in. Made them wait standing outside for almost 10 min before letting them in knowing they were there. Threw bags of garbage when leaving bathroom and when they did...

RaceTrac / customer service

Aug 10, 2019

I went into this location around 5 am, upon walking through the door I was greeted by an employee who was in the kitchen area. I later found out her name was Porcha. She never said Good Morning or any type of salutation. She was very invasive and rude and asked if I was paying card or...

RaceTrac / security guard profiling and harassment

Aug 10, 2019

I was profile by the the security on staff, who referred to me as a bum while i was dining inside with food i bought at the store. There was no sign that said that customer are not allowed to dining after 10pm . That area has a high level of homeless individuals that hangs out there. The...

RaceTrac / services and groundskeeping

Aug 05, 2019

I believe the manager of the facility over looked me standing in line and chose to ring out a guest that walked in front of me as if I wasn't standing waiting in line. He had just walked in to pay for gas. I had been waiting in line to pay for a drink. Also the grounds could be kept a bit...