Carnival Cruise Lines
reviews and complaints

We boarded our cruise ready to celebrate our engagement and have some time together before the wedding planning began. Of course we came with our own phones to capture all the moments together and even asked other guests to take pictures of us. We had our picture taken on many occasions by crew members and after making the trip several times to scour the wall for our coveted pics, they were never to be found. We recognized couples that were right in the same area or even beside us at times make the wall for purchase. On night 3 of our cruise we had our picture taken at one of the photo op backdrops and were told that he would not be putting it up on the wall and to come to the studio the following evening to see what he had created. We headed that way the next night (after stopping to check out the wall yet again) so excited to see our picture. He pulled out the black envelope and we loved all of them and were deciding on which ones to place on our wall when we were informed of the price. The disappointment of having to leave all those beautiful pictures in the studio because we were not made aware at any point that not all 'photo ops' are alike. We are not writing to complain, perhaps just to let the next couple not have to feel the disappointment we felt.

Booking #C72HZ5 I booked this cruise and put $198 deposit down. The cruise is over 1 year away and I needed to re-book for a different date due to an unforeseeable schedule change. I did re-book from February 2021 to January 2021 and lost my deposit and had to put another $198 deposit down. I also lost a better room and had to down grade to a regular balcony. I would like my full deposit refunded or credited to my new booking #F62GW1. I am a loyal carnival cruiser and cruising my way to diamond! Thank you for your time.

Dear Corporate Complaints,

I am writing today to not only complain about a "system issue" but the complete lack of any resolution from your staff. I spoke with Sherri yesterday to book my cruise (she is always fantastic) I informed her I would be purchasing the drink packages for everyone in our room. However I would look into it online. Last night around 9:00pm I logged in added two cheers packages. 3 bottomless bubbles and 5 value Wi-Fi plans. Once I added the Wi-Fi plans the drink packages showed Free as you will see in that attached pictures. Instead of waiting I immediately went to purchase the package excited of our savings. Especially after I was quoted my cruise in email at 2100 and then paid 2300 yesterday. The system did not allow the purchase to go through at first I thought it was my card so I tried my mothers. It did not go through either still thinking this could have been an issue with my particular bank I took pictures of everything and emailed it to Sherri. I asked that she call me when she gets in so I can finalize my purchase after talking to my bank to make sure they will approve charges for Carnival. When I call I was transferred to David Darling made it seem like I was a complete liar. He stated they never have offered free drink packages so he wasn't sure. Then said it was a system error and there is nothing he can do. He then advised me to Shanisha Ext 7362 who was extremely ride saying I don't know what to tell you your not getting it for that price you can call corporate. She then gave me the number back into the main que. Once I was transferred yet again I spoke with Amy in guest care who was kind and understood my frustration she was seeking approval to rectify the issue but couldn't because they didn't actually charge my card. I am at a loss at this point I have a photo of my cart and a carnival error not an error on my part why is Carnivals customer service not stepping up to keep my experience a pleasant one with them? I would like to have this compensated by Carnival honoring the offer I was given last night. I apologize if you experienced an error on your side that was not my issue. I would still like to purchase the Wi=Fi as well. Please contact me and make this right I do not want to have to start booking vacations with another cruise line when we just became addicted to cruises!

Thank you,

Brooke Emmelman

Was on ship 1/27 to 2/6 - did 2 back 2 backs. Have been on same ship before but was very disappointed this time.
Oceanview cabin windows very dirty on outside, marring views.
Constant sewage smell around atrium - said they were working on it. After 10 days no change. Food in dining room was the worst we ever had. Steaks were overcooked and tough. Mahi Mahi was tough and tasteless, had to turn it back. Baked potatoes were hard and underdone. Other choices not much better. Sour cream was watered down. In buffet - sour cream, butter and jellies were in bowls, not individually wrapped, so they were a constant mess with pieces of food in them. Hot dogs and hamburgers (hockey pucks) and tasteless fruit on Princess Cay bad. Deli in buffet should teach servers how to cut corned beef and pastrami - across the grain not with the grain so chewy you could not eat!
Auto door opener buttons in some public bathrooms in weird locations, not near doors and buckets for tissues were not near doors so you had to go back in bathrooms to throw them away. Not clean!
Have been on over 25 cruises and previously also on this ship but this was the worst. No more Carnival for us.

I have never been so irate as I was On my Carnival cruise on the Sunshine Jan. 20th . In all my cruises I've never been told I can't have a drink "right now". I asked the bartender for a Pina Colada and that was the answer I got In the mean time the bartender On the other side was making one. I went back to my seat and watched more frozen drinks being made. So I went back up to that side and ordered one. The bartender from the other side came over and told him he should not be making them. NEVER have I been denied a drink while cruising. I am 65 years old, it was my first drink of the day and I was told "NOT RIGHT NOW" I guess being a platinum member doesn't mean a thing when it comes to buying a drink. Hopefully they don't treat everyone that way. I will continue to cruise with Carnival but forget about buying any drinks!

my husband and I booked a cruise for 1/12/19 we were unable to board the ship because we didn't have proper documentation no passports or birth certificates I miss read the notice of birth certificates passports liscence and thought we have our license so we are all set. So we are trying to get a refund or credit for a future cruise we have using Carnival for some 30 odd years. I am a senior 78 yrs old and have shown some signs of memory loss my husband is 88 yrs old. I was shocked to see that we were being charged $838.00 for a penalty for not showing up. Please consider our circumstances when you read this explanation.

I worked hard to put together a family cruise; 17 of us altogether. Right off the bat, we experienced technical difficulties with the stabilizing system. Carvival had put our group on the 4th deck, all the way to the front for 5 of our 6 cabins and the motion due to the issues with the stabilizing system was horrible, not only for the intense motion sickness, but safety concerns walking about the ship. I realize motion sickness is part of sailing, but this was excessive.

The ship also experienced issues with the engine (you could clearly see the black smoke from the right side of the exhaust) which affected our sailing times. We missed both ports (Amber Cover and Grand Turk). They did compensate us $50 for each port missed and got us into Nassau for 5 hours, but my group was extremely dissatisfied. Nassau doesn not compare with Grand Turk and none of us had been to Amber Cover before; that was the port we were most looking forward to.

The whole experience was unfortunate since 1/2 of the group had never sailed and this is their 1st impression.

I called to request additional compensation and was told there was nothing I could do and I should feel fortunate they provided the $50 per missed port. We spent alot of money as a group and might be more understanding if we had only missed one of the 2 ports but this was a disaster. I asked to speak to management and was told I could not. I work in business and cannot believe a corporation such as Carnival that is in the service industry cannot be more accommodating to instill good will; for example, onboard credits, drink packages, free upgrades, credit off a future sailing would've gone a long way.

This was my husband and my 4th cruise; we're now going to be looking to another cruiseline for our next adventure. Will research reviews to find the best customer service.

Regards,

Nancy Sawyer

Dear Carnival,

My cabin is 7357. My name is Jerry Britton retired engineer mechanical supervisor, US Army Corp. of Engineer. I have been on several cruise at least 6 or more with carnival. I am going to check and see how much my vacation company RCI is going to charge me for cancelling my cruise on June 11th to June 15th because my mind cannot be put in this place again. The army retired me at fifty to get away from this discrimination. On this cruise with carnival glory was the worse experience I have ever had on a cruise. I felt like a second class citizen when buying thing on a ship two things when buying some shirts at the pool on deck 9 standing there handing the guy the shirts and he took the shirts from the white lady on the right side of me and the shirts from the white man from the left side of me and I was still the first one in front of him they just came up on the side of me. The next time I brought shirts on deck 9 it was a young lady there I handed her my shirts and she put my shirts down and got the white guy shirt out of his hand and wrote out the ticket, and everything she did again another person. My depression and anxiety kick in mind and went to spinning. I had to go to take all my crazy medicine, stay in my room could not think clearly. Security had to come and check on me because I left do not disturb sign on the door when I went out of the room-so long. The lady behind getting shirt from Italy said Jerry I guess big as you are invisible now. She took your shirts and put them down in front of her and stopped doing your shirts. I said I know I am keeping myself ground because this is what the Army did to me for over 20 years made it back to Memphis Sunday. My Psychologist Amy Balentine made an appointment for January 16th. My mind is spending right now. I have already booked another cruise for 12 peoples my 2 daughters and their families my wife, my nieces, a friends and my grandkids. Just booking parts cost me $6, 000.00 thru RCI. I am thinking about having them change do another cruise line.

Thanks for the good times. Enjoyed all the shows, fun times with Cookies-the Cruise Director no problem getting shirts and thing for St Jude .

Best part of the cruise.

Truly from the Hearts-Jerry & Letha Britton

My families members that I brought to Carnival cruise line is 32.
Tammy & Trent Spencer
Roxie & Kenneth Withers
Telis & Tony Clinton
Brenda & Aaron Heard
Archie & Erica Conley
LaShonna Washington

These are my sisters and their families.

This Jamaica cruise was supposed to be a very special occasion that was planned over 12 months. This trip was to celebrate my daughters 16th birthday and Christmas gift. We started out on our journey departing STL Airport at 5:22 am (AA #5068) departure time. Arrived in Charlotte at 8:18 am excited and then the disaster started. Flight AA 1924 was delayed twice and then we were put on another flight AA 1877 that was delayed five times due to weather in FLL and two of the scheduled Aircrafts were broken (mechanical issues unable to fly). Our luggage was never transferred from the previous flight 1924 as promised to the new flight #1877. Therefore, our luggage was just sitting in the open area where anyone could have taken my personal belongings. I did not receive good customer service in my distress they were not able to help. My daughter and I missed the Carnival Cruise for Jamaica and now was stranded in FLL airport unable to get back to ST Louis Airport again no help from customer services. American Airlines could not fly us back since we did not have a return ticket with them. This was very awful due to the only reason we came to Ft Lauderdale FL Pt Everglades to board the cruise.
Unable to return back home that same night we had to stay in a Hotel and find a place for dinner and lunch the next day. Totally devasted and stranded in the Airport until we could get to a hotel. This has caused hardship and stress. I'm seeking a refund for the funds spent on the Airline Tickets, luggage cost, Hotel and food cost expenses totaling $890.71
Airline tickets: $610.91
Luggage fees: $60.00
Hotel Fee: $144.80
Meals: $75.00

I did purchase the vacation protection plan, Per the AON insurance they can only refund max of $500 per traveler.
Good afternoon,
Per below email, I'm very confused on how you calculated the $500.00 for each traveler (myself and daughter).

The cruise rate alone was $649.00 per person totaling $1, 298.00 for the both of us.

Based on our vacation package insurance I purchase in the amount of $190.00. I was told by the carnival cruise representative that amount would cover 100% reimbursements. Included any trip delays or unforeseen and any out of pocket expenses such as Hotel/food/Airfare fees to be reimbursed to the customer.

Please give me an explanation and thank you in advance.

V/r,

Maria Davis

-----Original Message-----
From: Claimnotification@aon.com
Sent: Tuesday, January 7, 2020 8:02 PM
To: REA.[protected]@CHARTER.NET
Subject: Travel Protection Plan - Reference # [protected]

Greetings,

We have completed our review of the Trip Delay claim for Maria Davis.

Within 2 business days a check in the amount of $500.00 will be mailed, along with any applicable explanation of payment, to the following address: 1448 Manchester Drive, Shiloh, IL 62269.

Please note: If you had multiple claims or claimants involved, each will receive a separate email. To ensure receipt of all messages related to your claim, please check your spam folder.

Should you have any additional questions, please feel free to contact us.

Underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio

Kind Regards,
Aon Affinity Travel Practice

I went to the dermatologist because my face and chest has been broken out since i was on the cruise and apparently i have a bacterial infection. The boat was filthy. Let me start there. Besides rust begin everywhere, there was stains in the carpets. the Spa was disgusting. The floor was black and the windows above your head in the Wave pool thing was black and the ceiling was falling on the left side and had debris coming out of it. I didn't have my phone to take photos in the spa but you can just go into the area on the Breeze and check it out yourself. Im sure it has not been cleaned as it looked like that area does not get constant attention. I did take other pictures of the filth. On December 23rd there was a bug in our room.
My room key, id and credit card were stolen from my room December 25th. Went down to guest services and waited for thirty minutes for security to come due a sweep. Security called the desk back and explained that they do not do room sweeps for those type of items. The next night my husbands credit card goes missing from the room. Of course there is nothing anyone can do because there are no cameras in the hallway.

client number- [protected]
Boat- Breeze
Dates- 12/21-12/28
Resolution- Refund

I have two providers getting our airplane tickets (1st - CheapOair) Booking #[protected]. David Anthony Johnson and Kathlene Johnson.
E- Tickets Kathlene Johnson #[protected]
E-Ticket David Anthony Johnson #[protected]
Cost for 2 tickets 2x $196.28 Travel protection $31.90 Paid seats $25.90
Total $478.84 taxes and fee $99.34 agent fees $12.00
TOTAL COST $590.18
airline Confirmation : FNYVRP
Flight from Joplin, Mo. To Newark, N.J. September 29 2020
# 2 (Priceline .com ) Confirmation #GMLIYC E-Tickets David Anthony Johnson [protected] - Kathlene Johnson E-Ticket [protected] - Flight from Orland, Fl. to Joplin, Mo
TOTAL COST $502.50
Carnival Cruise Line Booking 8GZSO5 -Mardi Gras September 30, 2020

Re: Reservation 9RTK43/Sailed Oct. 24, 2019/Carnival Dream, Western Caribbean Cruise/Cabin 11268
On Sept. 13, 2019 I purchased two tickets for the Carnival Dream Cruise. I made this purchase directly with the cruise line. The lady I spoke with name was Marcia ext #85139. Unfortunately I was unable to attend the cruise due to the death of my father. My father pass away on Friday October 18, 2019. Due to this I was not in the move to take a cruise. My father death took a tool on me. Due to this happening I was trying to find out if I could get refunded or credited so I can take the cruise at a later date? I also was informed the day I canceled the cruise that I was booked in a handicap accessible room. At no time did I tell Mrs. Marcia that I was handicap nor did I tell her I needed a handicap accessible room. She did not tell me she was booking me a handicap accessible room. Mrs. Marcia never told me about the plan you can purchase just in case one had to cancel your cruiseand ge refunded. I found out all this information from another cruise line person the day I called and canceled my cruise. Please find it in your heart to help me. If you have any questions or concerns please contact me at [protected].

Hello,

I am a Maryland resident and so Carnival Pride is my home ship. With Pride leaving in 2021 and being replaced by Carnival Legend, I was wondering when will Carnival's older and smaller ships be given a reboot in décor and amenities? I love cruising and make the most of the situation, but for so many loyal cruisers out of Baltimore and for so many years it would be nice to have Legend revamped, especially since she will be introduced to the Port of Baltimore as our new home ship. Are there any dates in place on Legend being dry docked with new décor like Sunshine, Sunrise, and Radiance? How do Marylanders and other people who sail out of Baltimore make a request for Legend to be updated?

We were on the Pride for Christmas 2019. We were told by others that that Christmas cruise were amazing, I would disagree. They had a tree lighting the first night I was excited thinking this was the beginning of a great week, not. The Pride very little Decorations, they had Christmas party the Friday after Christmas instead of the day 2 and 3 that were sea days. This was our third time on the Pride and we felt like they cut a lot of the regular activities but didn't replace with new activities. We always had great time on the Pride in the past even when the weather wasn't good. We only had one hot meal that was in David's, oh and when we had got pizza. We waited 10 months for the vacation to only be disappointed, not sure if Carnival is making changes. I could not recommend the Christmas cruise . I think it will be a while before we book another cruise. We were on the Pride in October 2016 during hurricane Matthew, the Pride was in New York for 2 days and sailed up and down the ocean for 4 days between Virginia and New Jersey, and we had better time on that cruise then this Christmas. We did have fun in the piano bar with Martin and Aura as well the " Name that song 70's and 80's " in the atrium with Dr. E but that's it.

On carnival Liberty Dec 23-27 we went on our cruise. December 24 we took
pictures with Yogi Sancaya. We were scheduled to view the photos on Dec 25 at 10:00. Yogi never showed up to show us our pictures. The following day we found him back at the studio at which time he showed us the pictures. We spent 1799.00 for our pictures. We waited for 1 hour for him when he didn't show up for our appointment. He promised we would have all our photos and video on Dec 26. Yogi dropped of the box around 1am and still did not deliver everything that was paid for. We called him again at 6:30 am the nest morning to get the photo frames. He brought them and we thought everything was okay untill we got home. He did not include the video on the usb that was promised. When you spend 1799.00 for pictures you expect to get everything that you paid for.
My name is Linda & John Horner. Our cabin number was 7295. Our phone number is [protected] or [protected]. We are gold status so it's not our 1st cruise and expect much better customer service than this.

I just recently cruised with Carnival Conquest to Grand Cayman Islands, Honduras, Belize and Cozumel Mexico. However, we were unable to port at Belize due to winds. I understand weather is forever changing but the cruise line did not handle the situation very well. They knew the day prior to Belize that we were most likely not docking and for that reason they did not sell any excursions the day before. They waited until we were supposed to be walking off the ship to tell us it was not happening. Then instead of making arrangements for two days at Cozumel or even a different port, we ended up cruising an extra day at sea. Like I said I understand the weather changes and they did refund our shore excursion, however, we specifically chose this cruise for those ports and paid all that money to go to multiple ports. We didn't pay for an extra day of sea time, especially when their was nothing to do. I am just overall upset with the way this cruise was handled and think that we should have received more than just our excursion money returned. As a first time Carnival cruiser, I'm disappointed in my experience.

My wife and I just booked our 4th cruise with Carnival. My wife has Fibromyalgia and has had it for 20+ years. For anyone with this debilitating illness, they know it manifests itself in your body in many different ways. She has found a supplement called Tahitian Noni juice that helps her sleep and heal. There is no alcohol or narcotics in this juice. I appealed to the cruise line to allow us to bring on a bottle on our cruise in January and they expressed no interest in helping. We have decided to continue cruising each year, but maybe we need to find another cruise line. There must be ones more tolerant.

The stateroom I was staying in smelled of fuel the whole 7 days of the cruise. I called guest services to report the problem 2x with the room and was told someone would come check it out. Well they never did. I have a 5 year old who was also in the room with me and no living being shouldn't have to breathe in fuel. Was I supposed to call 10x a day for 7 days just to get a resolution?

I recently cruised with Carnival cruise ship Fascination leaving San Juan, P.R. On 11/10/2019 to 11/17/2019. I was assigned a cabin with bunk beds. Both my husband and I have disabilities that prevent us from climbing latter and asked to have our cabin changed weeks before we board the ship. I informed the customer service representative on the phone as soon as we found out the cabin we chose which was by number and floor only had top and bottom beds. Upon booking the website only indicates cabin numbers and not descriptions. We are both on a fixed income and do travel on Carnival and have never had a situation like this happen to us. The representative would just tell us that they will do their best possible to change our cabin. On the week of the cruise the story changed to the ship is full so once we board, see guest services to see if they can help us. Upon boarding, the guest service representative told us they would call us or send us a letter notifying us of the change of cabin. This never happened. We had to all our cabin steward to help us put the mattress of the top bunk on the floor for us. It was humiliating and I had trouble getting up from the mattress on the floor. No one contacted us and I went everyday to customer services to request a cabin or even a trundle bed. I was told they would not even accommodate a trundle bed for us.
This was one of the worst experience we've ever had with Carnival. We reached out to the customers with disabilities department only to be shuffled around for a month prior to boarding.
I know that the disability act was enacted to help us with discrimination against us and I'm thinking about contacting them about this situation because the website does not specify certain cabins are not for persons with disabilities.
I really want something done about our experience and be compensated.

If you need to reach out to me feel free
Mrs. Zaida Munoz Cintron
[protected]
[protected]@msn.com