CruisesOnly
Reviews and Complaints

I'm surprised by many of these reviews here. My wife and I have booked through CruisesOnly a few times and had nothing but positive experiences. They always honor the cruise line's offer - we've booked with Norwegian and royal caribbean - and give us additional offers that the cruise lines don't.

WE CRUISE A LOT AND BOOKED 2 or 3 OF OUR CRUISES WITH THEM OUT OF OUR 10 PLUS CRUISES THEY GIVE MORE BONUSES AND PERKS TO THEIR GUEST AND THEY SERVICE YOUR WANTS AND NEEDS CUSTOMER SATISFACTION SEEMS TO BE THEIR PRIORITY ASK ABOUT THE CASH BACK OPTION THEY GIVE AT THE END OF THE CRUISE WHICH IS AWESOME!

Destiny, at extension ***, has been a tremendous help to my wife and I.
We had a cancelled Royal Caribbean cruise and have been fighting with Royal Caribbean about a refund.
Destiny interceded on our behalf and has been fantastic. I will only book through Cruisesonly, and will use Destiny as an agent.

Recently booked 2 Balcony rooms through CruisesOnly for the same ship/cruise. One of the promotions they offered was for a $50 onboard credit with cruise fare minimum of $500. The cruise fare for one of the rooms came out to $624. This was confirmed by also pricing through the Royal Caribbean website direct, and taxes, fees and port expenses were confirmed in the fine print section of the Royal Caribbean website as $136.74 per person. In the booking confirmation page prior to clicking 'finalize booking', CruisesOnly matched Royal Caribbean exactly, and the cruise fare showed as $624.

After clicking to book, one of the bookings didn't receive the onboard credit. While looking at the detail, it appeared $320 was moved from the cruise fare bucket to the taxes & fees bucket. This happened on both bookings, but the 2nd booking was a slightly higher fare category so it still made the $500 cut off.

Have left voicemails and sent emails to the parent company (World Travel Holdings) customer support line with zero reply. Have spoken to a few different travel agents through the 800 number. Some didn't offer any help, one consulted with a different group and submitted a form to get it fixed which was supposed to take 24 hours. A week later and nothing was fixed. The agent has not picked up the phone when I called or returned any voicemails since. Another agent also consulted with a different group who informed the $320 amount represents an additional port fee not disclosed by Royal Caribbean as it's built into their cruise fare which is $160 per person. The issue then being one of the rooms is a solo cruiser, and that room also had $320 moved from the fare to fee bucket. The response from CruisesOnly was that all cabins pay double occupancy on this [non-listed, non-disclosed] port fee.

Meanwhile, in addition to Royal Caribbean's website clearly stating "taxes, fees and port expenses are $136.74 per person", the Royal Caribbean cruise ticket contract states clearly "governmental and quasi-governmental fees are not included in the cruise fare": [from the cruise ticket contract] d. "Cruise Fare" or "CruiseTour Fare" includes the amount due for the Cruise or CruiseTour, whether such amounts are owing and/or have been paid by the Passenger, but does not include amounts due for other products or services such as air transportation, photographs, gratuities, telephone calls, or medical services which can be purchased separately, nor does it include government or quasi-governmental taxes and fees, whether assessed on a per passenger, per vessel, per berth or per ton basis, nor any fuel surcharges, security surcharges or similar assessments made by airlines, trains, buses, hotels or other third parties which are subject to change and are due and payable by Passenger upon request. For CruiseTours that include air travel, airfare is included in the CruiseTour Fare.

CruisesOnly can not point to any formal documentation showing there is a $320 port fee charged per room embedded in the Royal Caribbean cruise fare as shown prior to booking, nor is there any disclosure of such a thing to be found on the Royal Caribbean website. This seems to be fraud on CruisesOnly's behalf to avoid promotional offerings. I've seen many complaints of people who didn't get their onboard credit, and found out after boarding; I'd be willing to bet this is why for many.

On top of a very questionable business practice, they're absolutely awful to get any help from if things aren't perfect. I've attached supporting documentation to show exactly what I've explained.

I have booked over 20 cruises with CruisesOnly. They advertise a loyalty program that provides you with a shore excursion credit for each cruise booked. I am at the highest level and am supposed to receive a $100 credit for each cruise. Those credits are supposed to be delivered 60 days before the cruise. My cruise is set for September 19, 2023, and I have not received the shore excursion credit. I have called the repeatedly and all I am told is that they will notify the promotion department, but nothing ever happens. Then I repeat the process and still nothing happens.

So, me and my boo were super excited to go on a cruise - we were looking forward to soaking up the sun, enjoying the food and drinks and having a blast. We booked through CruisesOnly, thinking they would take care of everything for us. But boy, were we wrong!

Firstly, we had to wait on hold for what felt like days to talk to someone about canceling our cruise due to the whole Coronavirus situation. When we finally got through, they hit us with a cancellation fee and some other random charges. Like, really? We're trying to cancel because there's a global pandemic going on, and you're still trying to charge us?

Then, when CruisesOnly called the actual cruise line to try and get us a refund, they basically got a big fat "no" from the person on the other end of the line. Not helpful, at all. They didn't seem to care that we were having to cancel our trip because of something completely out of our control.

Basically, we ended up losing out on almost $600 because we booked through CruisesOnly. Meanwhile, the actual cruise line was reimbursing everyone else who had booked through them. So yeah, needless to say, we won't be using CruisesOnly again in the future. And we'll definitely be telling our pals and other peeps to be cautious before handing over their cash to a company that clearly doesn't give two hoots about their customers.

So, I had a pretty rough experience with CruisesOnly, let me tell you. My family and I were looking for a cruise with connecting rooms, and we stumbled upon CruisesOnly. The agent we spoke to said they found two connecting rooms on Princess and we were like okay, great! We booked the cruise two months before sailing and were looking forward to a nice getaway.

Fast forward to nine days before we set sail, and Princess sends us an email saying that they DON'T have connecting rooms after all! What? We were understandably upset and called Princess to complain, but they said we had booked through CruisesOnly, so we had to take it up with them.

So we called CruisesOnly and told them what happened. They said they would get back to us, but three days before sailing, we STILL hadn't heard anything! We called them back and they said sorry, but the booking was closed. Are you kidding me?!

CruisesOnly then had the nerve to offer us a $50 credit on a future cruise. Like, seriously? You want us to TRUST you to book another cruise after this mess? No thanks. We did get our booking fee refunded, but that doesn't even come close to making up for the stress and anxiety they caused us.

And let me tell you, trying to figure out sleeping arrangements for myself, my wife, and my 83-year-old mother-in-law with no connecting rooms was NOT fun. Thanks a lot, CruisesOnly - you really screwed us over.

We got our cruise all set up back in January for a September voyage, all excited to hit the high seas and leave our worries behind. But nothing in this world can stop a pandemic, and COVID-19 definitely had other plans for us. We barely had our plans in place when we started hearing whispers of the virus. We decided to stay optimistic, hoping things would improve in time for our big trip. But as summer came and went, we started getting nervous. We decided to reach out to the folks over at CruisesOnly about canceling or changing our sailing plans.

We hopped online to chat with one of their reps. We explained our concerns, that we didn't feel comfortable taking the trip anymore due to the pandemic. We asked if it was possible to change or cancel our cruise altogether. And what did they tell us? There was a $100 cancellation fee either way. Are you serious!? We were in a tough spot. We didn't want to lose the entire price of our cruise, but we didn't want to go on the trip either. So we kept trying to reason with them, hoping someone would show us some mercy. But they wouldn't budge on the fee. Not even when we told them that Carnival themselves was offering free cancellations before final payment was due!

We knew we had to do something to protect ourselves. So, we changed the card on file over to one that we don't normally keep a ton of cash on. Thank god we did! Because sure enough, a couple of weeks after the final payment was due, Carnival said they were canceling all September sailings. It was a bummer that we had to change things up like that, but it saved us some major heartache, and we were thankful we took that step.

From now on, we know NOT to go through CruisesOnly or any other agency like it. No way. We're gonna keep it simple and book directly through the cruise line itself. We've had enough of the runaround, you know? Sometimes the peace of mind is worth the extra effort. So if anyone out there is thinking about cruising soon, take it straight to the source! You'll be glad you did.

So, let me tell you about my experience with CruisesOnly. Unfortunately, my dream of going on a cruise quickly faded when we were hit with unexpected airfare prices and I got laid off. We had pre-booked two adjoining rooms through CruisesOnly, and that's when all the trouble began.

Firstly, they failed to inform us that we were making two separate reservations for the rooms, which resulted in us being charged $100 for each room. I mean, come on! That's a lot of money to pay just for merely requesting two rooms next to each other.

But, hey, I'm a trooper! I let that slide and decided to focus on planning for the cruise and enjoying my time on board. Sadly though, circumstances changed, and I had to cancel the booking. That's when things got even more frustrating.

I was charged $100 for each room cancellation, but I wanted to credit my sister since she was still going on the cruise. However, the folks at CruisesOnly wouldn't let me do that. Instead, they said that the credit had to be used for a "future cruise credit." I was like, what? It's my credit, shouldn't I be able to use it wherever I want?

Needless to say, they didn't work with me at all, and that meant $250 went down the drain. I lost out on the money due to their unreasonable policies and all the fees involved in canceling the bookings. And to make matters worse, the cruise was still over five months out, so I'm pretty sure they could've sold the rooms to someone else.

In conclusion, I wouldn't recommend CruisesOnly to anyone. They don't offer any flexibility or accommodation when things go wrong. It felt like I was just another number to them, and all they cared about was making their money. So, if you're looking for a reliable and customer-friendly cruise booking platform, I suggest looking elsewhere.

Man, let me tell ya about my experience with CruisesOnly (cruisesonly.com). Straight up, they messed up our reservation from the get-go. But, we were just excited to be going on vacay, so we let it slide. Little did we know, these fools were gonna hit us up out of nowhere and change our whole itinerary! No explanation or nothing! Like, what the heck, man? This is the worst I've ever seen.

So, I'm thinking, let me call their tool free number and see if I can get some help or answer. Bruh, I was on the line for like THREE HOURS a day, for THREE DAYS STRAIGHT, and still couldn't reach nobody! When I finally did, I got Tammi. And let me tell you, this chick was in a CHRONIC bad mood. Straight up, nasty attitude, crass responses, cold manner, the whole nine yards. She was absolutely RUDE, cutting me off and everything. Like, seriously? Who do you think you are?

Let's just say, I will NEVER book anything through this company again. They don't give a rat's behind about customer service once they have your money. They didn't even try to make things right or say sorry for ruining our trip. Straight up ZERO stars for these jokers.

When it comes to cruisin', I gotta say I was pretty let down by CruisesOnly. They talk a big game about putting us customers first, with their so-called "CruisesOnly Advantage." But let me tell ya, they couldn't even swing a refund for my cancelled cruise. And that ain't my fault - the damn pandemic turned everything upside down!

I tried doing the responsible thing and paying for insurance, plus a deposit, in good faith. But that was a cool $300-375 bucks down the drain. Now, I'm stuck in refund purgatory, waiting for Royal Caribbean to come through with what they promised. But guess what? Turns out they're trying to stiff me out of over $200! And I got the email receipts to prove it, too.

Honestly, this whole experience has been such a bummer. The only bright spot was the agent Kathi Tait, who actually seemed to care about helping me out. She deserves a solid 4.5 stars. But unfortunately, she's fighting against a whole company that just doesn't seem to give a hoot about their customers once they've got our money.

I know times are tough with COVID and all, but come on, CruisesOnly. Step it up and do right by your paying customers. Don't leave us high and dry without a refund.

So I gotta tell ya, I hopped on the CruisesOnly website the other day to book myself a cruise. Now, normally I don't like all those pesky fees and whatnot, but the price seemed really good so I went for it. But, let me tell you, things went south when COVID showed up.

RCCL made an announcement that we could cancel our bookings without any fees at all. I thought, heck yeah, I'm taking them up on that! So I tried to contact CruisesOnly and they said I was late to the party but they'd somehow magically forward my payment of over a thousand dollars to a cruise in September. I was skeptical, but decided to go with it anyway.

Fast forward to May 12th and I decided to cancel again. But guess what? CruisesOnly told me that since I had already "forwarded" my payment, they wouldn't be able to give me a refund. I was so ticked off, let me tell you. The agent promised me $200 back...and then they didn't even make it happen!

Can you believe that CruisesOnly actually got refunded by the cruise line but chose to keep my money anyway? I'm so over this outfit, y'all. I wouldn't even give them one star if I could. Steer clear, folks.

Hey guys, I gotta say - I'm pretty disappointed in my experience with CruisesOnly.com. I was all psyched up to book a cruise and had heard good things about their services, but now I'm feeling pretty let down.

I spent a ridiculous amount of time on the phone and internet with 4 different reps over the course of 10 hours, and still didn't have a confirmation number for the cruise I wanted to book. And let me tell you, it wasn't because of the reps themselves - they were all pretty friendly and tried their best to help me out. Nope, it was because of the #@*!%y system they work with and the way they advertise their prices.

Every time I called the 1800 number, the price would shoot up and up, and I'd discover some sneaky fine print that I hadn't seen on the website. After 4 calls, I was absolutely worn out. I don't want to bash the reps or anything - they were just doing their jobs - but the whole experience was just super frustrating.

So I decided to try my luck with VacationsToGo. And let me tell you, it was like night and day. I got a fast deal number off their website, and when I called in, everything was straight forward and easy to understand. No hidden fees, no unexpected price jumps - just an easy, 20-minute booking process. And the best part? I got the cruise for even cheaper than I would have with CruisesOnly.

At the end of the day, this was my second time trying to book a cruise and having an experience like this - and I'm not gonna make that mistake again. So if you're thinking of booking with CruisesOnly, I'd definitely recommend checking out other options first - because this website can be a real $#*!show.

So I was super excited when I found out about CruisesOnly - I mean, who doesn't want to go on a cruise of a lifetime, right?! But, boy oh boy, did things take a turn for the worse when I actually booked my trip through them. My agent, Tony Torres, was all friendly and helpful over the phone - he promised me all sorts of things, like the best available suite and a sweet Port-side view from my balcony. But, let me tell you, that dude couldn't keep his word to save his life.

First off, the suite he put me in was hardly the best available. I mean, don't get me wrong, it was still pretty darn fancy, but I could tell it wasn't what he had promised me. And then there was the whole Port-side view situation - let's just say the only time I saw the Port from my balcony was when we were docked. Otherwise, it was all vast and (sometimes) beautiful ocean.

But the worst part was when Tony promised me a $300 on board credit. I mean, that's a lot of cash monies to spend on fancy drinks and souvenirs. So imagine my surprise (and horror) when I kept calling him from overseas during my cruise (at a crazy expensive $5 per minute) and he wouldn't pick up half the time. And when I did talk to him, he gave me some story about how he had taken care of it, only to find out later that there was no onboard moolah waiting for me.

I mean, come on - Tony Torres and CruisesOnly, you guys are a real piece of work. Don't promise things you can't keep and don't hype up your company if you can't deliver. So yeah, I'm telling you right now to stay away from these guys unless you wanna get scammed like I did. Trust me, it's not worth it in the end.

Hey guys, so I recently cancelled a cruise that I had booked through CruisesOnly, and let me tell you, I was not happy with the experience. First off, I didn't expect to get hit with a $100 cancellation fee, on top of the nonrefundable booking fee. I mean, I get it, they gotta make their money, but couldn't they have made it a bit more clear during the booking process?

When I was booking online, it was clear as day that there was a $24.99 fee, but the area where they mention the cancellation fee is so small, it's basically invisible. And get this, there's not even a box to click for terms and conditions in order to process payment. I mean, what kind of shady business is that?

It wasn't until after I had already made my purchase that I saw the clear $100 cancellation fee. And to make matters worse, when I called to try and get it waived, the customer service rep (Alex) told me that the manager wouldn't budge on it. Apparently it was all laid out in the confirmation, but come on, who actually reads all of that fine print?

Alex even had the nerve to tell me that once I make a purchase, I can't cancel it without being charged. Like, seriously? That's just not right. Needless to say, I am never booking through CruisesOnly again and I plan on warning all of my friends and family about their deceitful practices. Stay away, folks!