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Direct Line Cruises complaints 4

9:38 pm EDT
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Direct Line Cruises Failure to refund after cancellation due to 5 category Hurricane.

On 9/2/23 I & my wife booked Cruise with Direct Line Cruises to Bahamas with a stop in Miami Fl. Cruise dates 9/10/23 to 9/18/23, on 9/7/23 after following feather reports of Category 5 Hurricane by Bahamas & going further thors Miami I canceled my Cruise because of dangerous conditions, I ask Direct Line Cruises to switch me & my wife to different week to Cruise, answer was NO & that I lost 100% of my money, Direct Line Cruises instead of doing some work on behalf of customers send me to deal directly with Cruise Line & when I called Cruise Line they would not talk to me because I booked my Cruise thru Direct Line Cruises, & on a top they did not refund tax paid on canceled cruise of $320.00 Direct Line Cruises is only interest in commissions that they get & don't do the work for the customers after booking, Direct Line Cruises must refund $630.00 for Cruise & $320.00 for tax paid. Cruise line is MSC, Thank you.

Desired outcome: Refund.

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Direct Line Cruises I booked a cruise on 8/**/2019 with Direct Line Cruises, Inc

I booked a cruise on 8//2019 with Direct Line Cruises, Inc., for my family of 10 on Royal Caribbean. Unfortunately, the cruise got cancelled due to the Carona Virus. I contacted Royal Caribbean to confirm the cancellation, and Erika assured me that it was indeed cancelled. However, she informed me that I needed to contact Direct Line Cruises to acknowledge the cancellation, and they had to call Royal C. before issuing a refund or voucher. The problem is, Direct Line Cruises won't let me access my reservation because it has been cancelled. I'm unable to resolve this issue. Their customer support online is not available since the cruise got cancelled. I've tried calling, but their voicemail is full and there's no customer support available to assist me.

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Direct Line Cruises I booked a cruise with Direct Line Cruises last year, but it got cancelled because of Covid

I booked a cruise with Direct Line Cruises last year, but it got cancelled because of Covid. Then, I booked another one in early July, but that got cancelled too because of Covid. I didn't have to pay any cancellation fees, which was good. However, I recently paid in full for a cruise in the third week of July. Unfortunately, two weeks ago, I found out that I have Stage three metastatic cancer. When I first talked to Direct Cruises, they said I would get a full refund. But today, they told me they would only reimburse me $900 out of the $3800 I paid, and the rest would be kept for a future cruise. I tried explaining that I might not even be alive by then, but they didn't seem to care. I also reached out to Royal Caribbean, but they refused to help. I really need assistance here because chemotherapy is expensive, and more importantly, I can't go on a cruise while undergoing treatment. Please help me get my money back. What options do I have? I can't afford the $580 insurance either.

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Is Direct Line Cruises legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Direct Line Cruises to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Direct Line Cruises is known for their high standards and safety. If you're thinking about dealing with Direct Line Cruises, it's wise to check how they handle complaints.

Direct Line Cruises earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Direct Line Cruises has claimed the domain name for for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Direct Line Cruises appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for Direct Line Cruises have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Direct Line Cruises and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

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Direct Line Cruises I hope DLC gets back to me soon because I have some concerns about my booking

I hope DLC gets back to me soon because I have some concerns about my booking. I sent them a couple of messages through their online form, but I haven't received any response. I even posted on their Facebook page to ask if they got my emails, but still no reply. I decided to cancel my Royal Caribbean cruise because I didn't want to risk losing the benefit of the future cruise certificate. But it's been a while and my cancellation hasn't been processed yet. I sent them a private message on Facebook this week to follow up, but I haven't heard back from them. I really hope they can provide me with the information I need and resolve this issue.

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About Direct Line Cruises

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Direct Line Cruises is a highly reputable and well-established online travel agency that specializes in providing exceptional cruise vacation experiences. With a user-friendly website and a team of experienced travel experts, Direct Line Cruises offers a wide range of cruise options to suit every traveler's preferences and budget.

One of the key advantages of booking with Direct Line Cruises is their extensive selection of cruise lines and itineraries. Whether you're looking for a luxurious ocean liner experience, an intimate river cruise, or an adventurous expedition voyage, Direct Line Cruises has you covered. They partner with all major cruise lines, including Royal Caribbean, Carnival Cruise Line, Norwegian Cruise Line, and Princess Cruises, among others, ensuring that you have access to the best cruise options available.

Direct Line Cruises also stands out for its commitment to customer satisfaction. Their team of knowledgeable cruise specialists is dedicated to helping you find the perfect cruise that meets your specific needs and desires. They take the time to understand your preferences, answer any questions you may have, and provide personalized recommendations to ensure that you have an unforgettable vacation.

In addition to their exceptional customer service, Direct Line Cruises offers competitive pricing and exclusive deals. They leverage their strong relationships with cruise lines to negotiate the best rates and promotions, allowing you to enjoy significant savings on your cruise vacation. Their website features a variety of special offers, including discounted rates, onboard credits, and free upgrades, making it easier than ever to find a great deal.

Direct Line Cruises also provides a seamless booking process, allowing you to easily search for cruises, compare prices, and make reservations online. Their website is designed to be user-friendly, with intuitive navigation and detailed information about each cruise line and ship. You can explore various itineraries, view cabin options, and even book shore excursions and other onboard activities, all from the comfort of your own home.

Furthermore, Direct Line Cruises offers exceptional post-booking support. Their team is available to assist you with any changes or additions to your reservation, ensuring that your cruise experience is tailored to your preferences. They also provide valuable resources and tips to help you prepare for your trip, including information on travel insurance, packing lists, and destination guides.

Overall, Direct Line Cruises is a trusted and reliable online travel agency that offers an extensive selection of cruises, exceptional customer service, competitive pricing, and a seamless booking process. Whether you're a seasoned cruiser or planning your first voyage, Direct Line Cruises is the perfect partner to help you create unforgettable memories at sea.

Overview of Direct Line Cruises complaint handling

Direct Line Cruises reviews first appeared on Complaints Board on Jun 22, 2023. The latest review Failure to refund after cancellation due to 5 category Hurricane. was posted on Oct 25, 2023. Direct Line Cruises has an average consumer rating of 1 stars from 4 reviews. Direct Line Cruises has resolved 0 complaints.
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    330 Motor Parkway, Suite 108, Hauppauge, New York, 11788-5117, United States
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