Carnival Cruise Lines
Reviews and Complaints

My name is Joe Yougas and my wife is Genesis Yougas. We Boarded 9/21/23.

[protected]@lsrusa.com

[protected]@hotmail.com

Joe Cell [protected]

There is a discrepancy because on my chase card Carnival is charging me $701.90, but on my Carnival statement it shows that I also deposited $500 cash before boarding so where did that cash go?

Meaning that the total statement was $701.90 but the cash should have been used first, leaving me with a $201.90 tab that should have been charged on the chase card. Instead you all charged all $700 on the Chase card but then where is my cash?

When I checked with guest services she said my cash would be used before my card was ran.

FIRST TIME CRUISERS

The first issue that we had is that Carnival lost one of our bags (we still have not gotten it back to this day). It was supposed to be a carry-on bag, therefore it didn't have a luggage tag. However when we brought our luggage to the porter to be checked in, he grabbed the bag from my husband's hand and said that it had to go with the check-in luggage, despite the fact that my husband told him that it was a carry-on bag and was not supposed to be checked in with luggage.

When our luggage was finally brought to us later that evening, my suitcase was missing and so was this carry-on bag (that had all of our toiletries in it and some OTC meds). We were finally able to find my suitcase (that was with checked-in luggage and had a luggage tag), but ONLY b/c my husband found it. When we reported it missing, we were told that we had to look for it ourselves. My husband finally found it with a bunch of other luggage in a different part of the ship. However the carry-on bag was never recovered. We reported it missing the very first day and checked with guest services every day, sometimes multiple times a day. We even reported it to the Port where it was first taken, but no one was able to locate it. Because this bag went missing, I was forced to use the soap and shampoo that was in the bathroom in our state room (which by the way left my skin and hair feeling very dry). We were given a voucher to buy soap and other toiletries on the 3rd or 4th day of the cruise, however there wasn't any kind of body wash or shampoo in any of the shops on the ship. To make matters worse, me and my 2 kids got sea sick and stayed sick the last 2 days of the cruise. We were miserable b/c the meds that we brought with us were in the bag that was lost.

The second issue that we had was our room. We paid for an Ocean View Deluxe state room as we are a family of 4 and needed the space and extra bathroom. The Air conditioning was not working from the moment we first got in our room the first day and it smelled the sewage really bad. Thankfully we brought 2 small fans and were able to get through the first night. Carnival did give us another room the next day (after standing in line for over an hour) that was all the way on the other side of the ship and on deck 8 (our original room was on deck 1) so we had to go back and forth from each room as the room they gave us was not big enough for all of us to fit comfortably. The room that they gave us was a much smaller Interior room (with no window and was very closed in). There were 2 fold out bunk-bed type beds (folded out from the wall) for my kids to sleep on, however the room was very cramped and only had 1 bathroom for all of us to share and because it did not have a window, it was very closed in and made us feel claustrophobic. My 14 year old son is also 6 ft tall and weighs 280 lbs, and we were scared the bed was going to break and fall on us (my husband and I slept on the bed directly below both of the fold out beds).

Carnival did give us an onboard credit for our inconvenience but in my opinion it was not enough to compensate us for the inconvenience. Plus we did not get to enjoy the room that I actually paid for.

This was our first cruise and we are seriously considering never cruising again.

One unhappy Camper

october 19, 2023

do to another covid variant I had to cancel our cruise. I was informed that my deposit was non refundable. We have been on 08 cruises with carnival over the past 15 years, all of those cruises were booked with a carnival agent and not one time was I informed that deposits are non refundable. I spoke with a supervisor who said some deposits are coded as refundable but mine is not, she also said if I booked on line I would have been able to read about non refundable deposits (i never booked on line), she said I could re book for an extra 100.00. I can't believe this is how carnival treats loyal cruisers! We will be looking to sail with another cruise line. 

Date-9/1/2023

I ended with bedbugs bites from sheets/bed while I was on Carnival Cruise Glory August 27- September 3, 2023. I have pictures but they didn't want to see them. I went to guest services for help, but they were very rude and dismissive. The medical group was the same way but their doctor stated it was bedbugs. I had to go back to the same for an extra night without them checking first. I have reach out to guest services via email and waiting until they get back to me. I had to seek medical attention after returning home to deal with this for 2 more weeks.

When they finally hear from them after 45 days. They are just dismissive me again and only apologize.

I was looking for some kind of a compensation, not full refund for the experience I went with guest service, their medical group and after upon my return home. I need a quick phone call and I didn't get that.

my cruise was 9/30/2023 to 10/07/2023, the hold time we were on board my room was so cold. I call housekeeping and no one came up, so the next night we call housekeeping they give us a blanket and a bucket of ice. So, i went to customer service and they call housekeeping, and no one came up, so on the last day I went to customer service and complaint and customer service call housekeeping and then they sent some one up. On the last day on the ship housekeeping came and fix the problem. We spent * days on the ship cold. I had to open the balcony door to get so warm air in. and a couple of night we went to bed late, so we didn't have to deal with the cold air in our room.

THIS WAS A 8 DAY CRUISE

DONNA ARTIS ROOM NUMBER 5268

10/9/23- missed cruise due to them loosing my luggage and carry on bag. Bus picked me up from the parking lot and they took my luggage thinking I was going to get them back after getting off the bus but they sent it to the ship and my passport with in my bag. I waited for like an hr and a half but they still couldn’t find my luggage. A lot of people that was on the bus had the same problem but they found their luggage but not mine. I need a refund or a free cruise. I also put $100 on a cruise cash bar.

hi

I have spoken to an employee in regard to my last cruise in august I was checking to book a cruise and looked at the Chatswood site I always book with clean cruising in Brisbane. so, I went on and booked with clean cruising.

in the meantime, a deposit for $300 is taken out of my account without authority.

also, no receipt forwarded.

I receive my bank statement the balance for the cruise was taken out of my bank again without authority. also, no receipt

this is not the way do business.

when I rang was told $100 for cancellation fee for a cruise, I did not authorize $ 300 of my money in credit $500 all up.

told I had to book a cruise by June 2004 I take cruises after July, so I'll lose my money with this decision.

also, I received my bank statement I owed. $73.92 on my bill this was given to Chatswood office my booking was with clean cruising. Hope this isn't going to be deducted again.

In regards to reservations J9B5M1 and J9B5Q4: These reservations were cancelled at the last minute due to the Personal Vacation Planner not being accurate with the COVID protocols at the time. I lost the amount of the cruise cost as well as the amount of the airfare. The cruise cost I can understand - it would have been a direct revenue loss to CCL. However, the airfare was paid by me through CCL to the airlines. I called and the airlines refunded the full amount back to the credit card that paid it -- the CCL credit card. CCL kept the airfare even though there was no loss of revenue to CCL. This is totally unfair. CCL should understand that just because it has the right to do something, doesn't mean it's the right thing to do. This has been very stressful for me and caused a complete loss of trust with the employees of CCL.

Good afternoon,

Hello my name is Myrna Lay.

This letter is in regard to a cruise that I am being charged by Uplift account #[protected] that was cancelled within minutes of ordering on your website. Back on 4/21/23 I purchased a cruise Booking reference # Q7P3Q2 cruise date 4/17/23 on the Radiance. Immediately after booking the cruise I noticed I booked the wrong date and immediately called Carnival Cruise line. I spoke to an agent and explained my mistake. She said she would cancel the Cruise and attempted to book the cruise date of my choice. She quoted me a price higher than I was seeing online. I told her no thank you , letting her know I would book online for the lower rate. She seemed bothered that I would not be booking with her. I then asked for an email stating I had canceled the date 4/17/23. The agent stated that the carnival doesn't give cancellation letters. After the call I went online and booked my cruise Q7R1G0 for date 4/24/23 . On 4/21/23 I received a cancellation letter via email stating I was a no show. I called carnival and spoke to an agent who explained that the cruise had not been cancelled. I was ferrous. She stated she saw I had booked the second cruise the same day within an hour of the 4/17 cruise and would be refunding me the downpayment I had made. which she did do, to the uplift account. as I have recently noticed when I saw that I have been being charged for the total amount of the cruise i have never taken and canceled 4/17. I saw two charges within the same day on my bank account from uplift causing me to view my online Uplift account. One for the cruise I had taken Q7R1G0 and the cruise I had canceled Q7P3Q2.

To date I have been charged three payments of $165= 495 + 228 credit from my down payment for this cruise I canceled. I am requesting a refund or credit transfer to Uplift account [protected] the cruise I did take Q7R1G0

Please assist in this situation

I have tried to email this complaint to [protected]@carnivalcruise.com several time and it will not go through. Now I am getting emails that it is being sent to collections and will have a long-term negative impact on my credit history.

I can be reached at this email or [protected]. Please, please, please help with this situation.

Thank you in advance for your assistance

Myrna Lay RN MSN NP, CCCN

Cruise booked: X98TJ7. Randall and Cheryl Egert. VIFP#[protected]
Cruise cancelled: due to medical issues and doctor recommendations not to travel.
Travel insurance protection filed on 9/13/2023.
Carnival Penalty assessed: total of $667.72.
Insurance will pay a total of $667.72.
Original cost to us: $3,061.22
Lost OBC of $1,065.50
Lost Cruise cost of $1,995.72.
Total loss of money after penalty refund is $2393.50.
We understand the OBC could not be refunded, leaving $1,328.00 minus the $667.72 refunded (not received yet) ...Leaving a total of another balance of $660.28 that should be refunded.
This was a MEDICAL EMERGENCY, and we provided all the correct paperwork and confirmations from the Doctor and hospital. We do not feel that we have been treated correctly or fairly in this situation.
I awake a reason that the insurance will not cover this. Thank you,
[protected]@hotmail.com [protected]

My two FCCs (R60BN8 and R60BF8) were confirmed to be extended until 30SEP2023 when I last contacted Carnival customer service. However when I contacted the customer service (resolution center) today on 23SEP2023, I was informed that my FCCs have expired and the extension did not happen or at least not annotated in the account.

Given that the annotation to my account is not visible to me to verify its accuracy, or if the customer service rep that extended me till 30SEP2023 failed to make an annotation to my account, left me feeling cheated. I was also informed that I forfeited my FCCs that totaled to more than USD1,100.

I was excited to be bringing my parents on this short cruise, but after experiencing this with Carnival cruise, given also that this is my first time cruising with them, has left incredibly bad experience with them. Carnival will never be the company that I will consider for any future cruises and will not recommend such company for friends and family. I hope the management has visibility on this complaint and remedy the situation so not to lose more customers/ potential customers.

On both dates above my cruise the was canceled, the first was corrected and I was placed on a waiting list. The next day I was given a room same deck near my family. Today I find out my trip was canceled again. Strange thing is when I was on the phone with the rep from Casino on the 13th witnessed someone attempting to cancel my book at the same time I was SPEAKING TO THE REP. She was ballistic, to the point of yelling WTF, WTF, she immediately contacted her supervisor and end results added me to a waiting list and after purchasing the cheers package and steak house reservations I find out my room AGAIN was canceled and at this point it appears I will not be cruising after waiting a year. And to TOP it All off. They charged me a PENALTY for the cancelation I did not make. Never received a Cancelation email or text or nothing. What can be done?

My husband and family took the cruise as a celebration of our college graduates and almost everyone ended up with Covid upon the end of the cruise. The sad part is the staff knew this particular ship was HOT COVID! one of the staff warned us to be safe upon entering the ship on the day of the cruise as 40 plus people had COVID on the cruise just before us. Carnival didn’t alert us about the COVID HOT environment we were exposed to, nor do they give people the opportunity to cancel . Quite frankly they run their stewards through the cabins to clean so fast between new cruises they can’t possibly be disinfecting properly. When there is an airborne virus the area of such needs to be aired out! That doesn’t happen. When you are boarding people as others are getting off that is not enough time to disinfect a ship!

Laundry service. Ruined one of my daughters blouses she got for her birthday from a friend and had only worn it a couple of times. Never had a problem before but we sent in laundry and her blouse came back with black spots on it. They came got it and tried to get out of so they said. She was heart broken and three it away. I am just at a loss because it has never happened before and it has to be her blouse. That shirt was special and her friend said she paid $29.99 plus tax for it.

I got very sick on the ship from eating salad on the ship on the night of 10/20/2022. At first I thought I was sea sick but I had been taking dramamine like clock work. The ride was rough. But I realized it was the salad because when I threw up out of my mouth I felt a little better. It was the salad please comp me and wife for pain and suffering on that trip. our dining was from 5:30-9:30 Mr & Mrs James & Yvonne Moore

We arrived at Southhampton port England on Friday August 25 from the cruise ship Island Princess and the reservation # 5R8cdg. When we went pickup a our suitcases one was missing. The dock persaonal I found oud out does not work for princess but even though I felt that Princes (Carvinal) was. responsible. I was supposed should have recieved a form to fill out never happened instead the Indvidual gave us wrong phone number and no email address of the company. Baggage Handling. I finally searched and found the correct # after three calls and left messages I finally reached someone.

Chris searched and found the suitcase and wanted to charge me over $200 to return. Mind you all my information was on the suitcase tag. He knew the people at Princess who could help but in my mind only cared about was getting money not providIng information. I initial was tol;d my Princees to go to their web site and state the problem I received an auto reply saying we are loaded but will get to you never happened after a week. I continued to search thru Princess and much aggravation the correct people to contact. I did and she was helpful in getting the suit case shipped. I previously filled out a insurance form for insurance that I previously obtained from Princess vio laim # but a week latter no response from insurance comp Aon regarding the lost item. Have a claim # but they never responded Through no fault of myself. I had to make several international calls and several hours. tracking down the right person. The person who rectified the situation said to me that Princess will do nothing for any compensatio. Because that comp Baggage Handling does not work for them. Therefore we are not going to do anything. Though Bagage habdling does work for them being a customer of Princess I expect they stand by a customer who has been with princess for numerous cruise and provide additional compenstion for my toally aggravation. Probably may not receive anything but at least I will have this on file and if this persuades one customer not to use Princess, I have done my job

We were recently on the Magic out of Norfolk sailed Aug. 19-27. We were diverted to Nassau and Bimini, Nassau was awesome, but Bimini was horrible, unable to swim in the ocean due to a massive jellyfish population there, the free beach was full of trash, and there is absolutly nothing to do on the island without spending massive amounts of money. We were only reimbursed $20 per person, bit the cruise after us was reimbursed $200 per person, how is this fair. I would have been happy to spend 2 days in Nassau, but Bimini should not even be a stop for any cruise ship. I am hoping that we can get reimbursed the same $200 as the cruise after us. Thank you for your time, You can contact me by calling [protected], Wayne LaMont, VFIP#[protected]

Hot rooms they offered to switch the rooms 10 hours priors to leaving when my first COMPLANT was 2 two days prior i only slept one night on our cruise only gave us 50 off our bill we had issues with pluming i go to call there number then they tell me to do online complaint Angela down at front desk was rude and condescending no cruse director was sick boat was old and run down

I went on the Carnival Venezia August 10th - 14th to Bermuda. I paid over $3,000 for a suite. When I originally made these arrangements I booked them on the Carnival Magic, You changed the ship on me. I booked a suite for the 7th floor middle of the boat dock side on the Magic. When I got to the ship I realized that you put me on the 14th flr in the front of the ship on the opposite side. I need to understand when you change a ship how come I wasn't put in the same area. I went down to guest relation they told me that they were full and didn't have anything available. She did tell me if I didn't like it I could leave the ship and go home. That phrase was uncalled for. Is this how you train your staff? I paid allot of money and got nothing I really asked for. I didn't get the ship I wanted. I didn't get the floor I wanted. I didn't get the side of the boat I wanted, I didn't get the middle of the ship I wanted and I DID'NT get the customer service from your guest relations that ANYONE deserves.

I have reached out several times and the representative refused to help me after explaining the issue.G1Q4K0 we never went on this cruise and even supplied statements we didn't receive a double refund. Can we get someone to get this resolved because this is ridiculous. This cruise was from 2020 and we received an email 2023 over something we do not owe .