Carnival Cruise Lines
reviews and complaints

When we boarded the ship had issues. They proceeded to take us out anyway. The second day they said only one port because we couldn’t cruise at normal speed. I found out later they lost an engine. I am a diesel mechanic and saw the issue from day one. They offered us a $200 credit instead of turning around and giving us a cruise to all 3 ports instead of one. Crap cruise line. Walmart of cruise lines. Should be offered another cruise to replace this one. Took time off work and traveled to take cruise. $200 is a joke.

I had canceled my cruise yesterday, October 23rd, 2026. I had purchased the trip insurance that's to reimburse me for my ticket if something came up and I couldn't go. So, I called to cancel and get my money back. I got the sum total of eight hundred and change, Also, that I had to file a claim from a different company [turns out it's *their* company.] It was totally ludicrous. I never actually thought that Carnival Cruise would put me thru that. I have so much on my mind right now including, including my daughter-in-law being on hospice. I didn't need this. I just wanted my money back

My wife and I were on the Miracle from 10/29-11/02/23. Jeanette was very rude to my wife and I while we were playing cards. She swiped my wife's Sail & Sign card for the card game, threw it back to my wife and rolled her eyes sarcastically. She had no customer service skills and should not be working the floor of the card tables. Thank you for your attention to this matter.

Sailed on the Breeze Oct 9 thru Oct 14 leaving from Galveston. For 4 nites I gambled and never asked if I wanted a drink. I sat cross the bar. Finally on the 5th day I was asked because my son-in-law sat next to me. I did ask at the bar if I could have a bottle of water and was told there would be a charge. My name is Margarita Garcia. [protected]@gmail.com

My name is Joe Yougas and my wife is Genesis Yougas. We Boarded 9/21/23.

[protected]@lsrusa.com

[protected]@hotmail.com

Joe Cell [protected]

There is a discrepancy because on my chase card Carnival is charging me $701.90, but on my Carnival statement it shows that I also deposited $500 cash before boarding so where did that cash go?

Meaning that the total statement was $701.90 but the cash should have been used first, leaving me with a $201.90 tab that should have been charged on the chase card. Instead you all charged all $700 on the Chase card but then where is my cash?

When I checked with guest services she said my cash would be used before my card was ran.

october 19, 2023

do to another covid variant I had to cancel our cruise. I was informed that my deposit was non refundable. We have been on 08 cruises with carnival over the past 15 years, all of those cruises were booked with a carnival agent and not one time was I informed that deposits are non refundable. I spoke with a supervisor who said some deposits are coded as refundable but mine is not, she also said if I booked on line I would have been able to read about non refundable deposits (i never booked on line), she said I could re book for an extra 100.00. I can't believe this is how carnival treats loyal cruisers! We will be looking to sail with another cruise line. 

Date-9/1/2023

I ended with bedbugs bites from sheets/bed while I was on Carnival Cruise Glory August 27- September 3, 2023. I have pictures but they didn't want to see them. I went to guest services for help, but they were very rude and dismissive. The medical group was the same way but their doctor stated it was bedbugs. I had to go back to the same for an extra night without them checking first. I have reach out to guest services via email and waiting until they get back to me. I had to seek medical attention after returning home to deal with this for 2 more weeks.

When they finally hear from them after 45 days. They are just dismissive me again and only apologize.

I was looking for some kind of a compensation, not full refund for the experience I went with guest service, their medical group and after upon my return home. I need a quick phone call and I didn't get that.

my cruise was 9/30/2023 to 10/07/2023, the hold time we were on board my room was so cold. I call housekeeping and no one came up, so the next night we call housekeeping they give us a blanket and a bucket of ice. So, i went to customer service and they call housekeeping, and no one came up, so on the last day I went to customer service and complaint and customer service call housekeeping and then they sent some one up. On the last day on the ship housekeeping came and fix the problem. We spent * days on the ship cold. I had to open the balcony door to get so warm air in. and a couple of night we went to bed late, so we didn't have to deal with the cold air in our room.

THIS WAS A 8 DAY CRUISE

DONNA ARTIS ROOM NUMBER 5268

10/9/23- missed cruise due to them loosing my luggage and carry on bag. Bus picked me up from the parking lot and they took my luggage thinking I was going to get them back after getting off the bus but they sent it to the ship and my passport with in my bag. I waited for like an hr and a half but they still couldn’t find my luggage. A lot of people that was on the bus had the same problem but they found their luggage but not mine. I need a refund or a free cruise. I also put $100 on a cruise cash bar.

hi

I have spoken to an employee in regard to my last cruise in august I was checking to book a cruise and looked at the Chatswood site I always book with clean cruising in Brisbane. so, I went on and booked with clean cruising.

in the meantime, a deposit for $300 is taken out of my account without authority.

also, no receipt forwarded.

I receive my bank statement the balance for the cruise was taken out of my bank again without authority. also, no receipt

this is not the way do business.

when I rang was told $100 for cancellation fee for a cruise, I did not authorize $ 300 of my money in credit $500 all up.

told I had to book a cruise by June 2004 I take cruises after July, so I'll lose my money with this decision.

also, I received my bank statement I owed. $73.92 on my bill this was given to Chatswood office my booking was with clean cruising. Hope this isn't going to be deducted again.

In regards to reservations J9B5M1 and J9B5Q4: These reservations were cancelled at the last minute due to the Personal Vacation Planner not being accurate with the COVID protocols at the time. I lost the amount of the cruise cost as well as the amount of the airfare. The cruise cost I can understand - it would have been a direct revenue loss to CCL. However, the airfare was paid by me through CCL to the airlines. I called and the airlines refunded the full amount back to the credit card that paid it -- the CCL credit card. CCL kept the airfare even though there was no loss of revenue to CCL. This is totally unfair. CCL should understand that just because it has the right to do something, doesn't mean it's the right thing to do. This has been very stressful for me and caused a complete loss of trust with the employees of CCL.

Cruise booked: X98TJ7. Randall and Cheryl Egert. VIFP#[protected]
Cruise cancelled: due to medical issues and doctor recommendations not to travel.
Travel insurance protection filed on 9/13/2023.
Carnival Penalty assessed: total of $667.72.
Insurance will pay a total of $667.72.
Original cost to us: $3,061.22
Lost OBC of $1,065.50
Lost Cruise cost of $1,995.72.
Total loss of money after penalty refund is $2393.50.
We understand the OBC could not be refunded, leaving $1,328.00 minus the $667.72 refunded (not received yet) ...Leaving a total of another balance of $660.28 that should be refunded.
This was a MEDICAL EMERGENCY, and we provided all the correct paperwork and confirmations from the Doctor and hospital. We do not feel that we have been treated correctly or fairly in this situation.
I awake a reason that the insurance will not cover this. Thank you,
[protected]@hotmail.com [protected]

On both dates above my cruise the was canceled, the first was corrected and I was placed on a waiting list. The next day I was given a room same deck near my family. Today I find out my trip was canceled again. Strange thing is when I was on the phone with the rep from Casino on the 13th witnessed someone attempting to cancel my book at the same time I was SPEAKING TO THE REP. She was ballistic, to the point of yelling WTF, WTF, she immediately contacted her supervisor and end results added me to a waiting list and after purchasing the cheers package and steak house reservations I find out my room AGAIN was canceled and at this point it appears I will not be cruising after waiting a year. And to TOP it All off. They charged me a PENALTY for the cancelation I did not make. Never received a Cancelation email or text or nothing. What can be done?