Handicapped accessibility for motorized wheelchairs
Hello -- my daughter and I took a cruise to Cozumel from New Orleans on Nov 4th. We went out on our excursion and returned to the boat at the designated time. There were of course many people who were trying to access the elevators to get back to their floor. This loudmouthed woman on a motorized scooter entered the elevator without leaving room for other...
Read full review of Carnival Cruise LinesSafety issues on entire cruise
To whom it may concern at Carnival Cruises. 11/22/2023 Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my...
Read full review of Carnival Cruise LinesEntertainment
For the last couple of years, I have been cruising on theme cruises and haven’t had the opportunity to cruise on my favorite cruise line, Carnival Cruise. Being economically friendly; Party Cruise; Guy’s Burger Joint and Self-Service Laundromats/Ironing Stations made Carnival Cruise my favorite cruise line. I have a concern regarding the diversity of...
Read full review of Carnival Cruise Linesmajor over charges on my credit card
carnival breeze has over charged my credit card for my last cruise, even charged for things i did not order(was not possible) now double charging me for things date 11-3- to [protected], was not in room after 7am on day of returning and was charged for a drink i have three 800 dollar charges which are not mine an my sign an sale card did not the last two days so how could i charge well i did not used atm5 dollar credit in cherry on top i was charged 2.95 got 3.95
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I think yall miss understand me I have three charges of $800 which are not mine,I was charged $94 for three blue iguana drinks,I had free drinks for two every where on ship yes I know they charge first day but really,on top of that we could not get drink service any where ,no TV rude room person my problem is I'm being charged double for what I spent on board sign an sail card did not work last to days I'm also aware of the hold charge not a first time cruiser
Unauthorized credit charge
I was set to sail to Morten Island QLD on the 1/10/23 to the 5/10/23 but was unable to travel as I (Kathryn Campbell) was to ill. My room mate (Donald Mcnee) still went on booking M8L3T7.
I also had a booking M8L3P6 for Carley Pittman and Thomas Campbell across the hall.
Considering I did not go, I cannot understand why I was charged $419.70.
I have contacted Carnival via the Carnival website with no reply to date.
Considering this is my first ever cruise I am very disappointed with the after sails service!
Claimed loss: $419.70
Desired outcome: refund of $419.70 to my credit card
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clicked the wrong button
This complaint has been resolved automatically due to user's inactivity.
Shareholders benefit
I own 200 shares in carnival stock and requested On Board Credit (OBC) for an upcoming cruise. They approved the credit but it was for another persons reservation. I contacted them and then they said that I was requesting credit for a past sailing. Once again I sent them the information. They now say I have to go through Stockperks. I downloaded the app but did not continue when it requested my credentials to my investment company for financial data. I told them that I was not going to use the stockperks app, so they said they cannot process my request.
Last year they denied the OBC benefit because I already received a discount on the cruise price. It is always some excuse. I also cruise with the sister company Princess Cruises and there is never any problem getting my On Board Credit by emailing a copy my shares statement with the cruise Booking and dates.
Claimed loss: $50 OBC for the past denied cruise (sept 2022) and for the upcoming cruise (2/2024).
Desired outcome: Supply the shareholders benefit as requested without the hassle. Quit making it so difficult. Acknowledge the error of incorrect info on several correspondences.
Resolved due to inactivity on the Carnival Cruise part.
We are now working with stockperks- so much better than the Carnival cruise customer service, which has always been sub-optimal.
We still cruise with carnival occasionally because of the lower cost, but their notable food quality decline, poor and minimal entertainment, and lack of positive employee interactions, is making it much easier to pass up the "so called" deals. " You get what you pay for". Used to be that we preferred carnival due to great food, good entertainment and staff that at least pretended to like their jobs.
This complaint has been resolved automatically due to user's inactivity.
Entire cruise on carnival liberty
To whom it may concern at Carnival Cruises. Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my excursion to blue...
Read full review of Carnival Cruise LinesCarnival corporation shareholder benefits
To whom this concerns, I’ve just gone through 2hours of frustration and anger. It started with me trying to find out why I haven’t seen my on board credit added to 14 day cruise from my 171 shares of Carnival stock. I faxed the information like I always do. I usually see them posted in a day or two. Been doing this for as many years since inception of...
Read full review of Carnival Cruise LinesCleanliness. Customer service,
11/6/23 was on the Spirit and went to Chop Stick, my son bit in to sand and found hair in my food, following Morning got a coffee cup and had lip stick still on cup, kept finding dirty dishes through out cruise, on 11/8/23 went to Empiral order filet mignon when I cut into it, it was tough and open like a sun flower, tried to eat a piece it just swelled in my mouth could not eat. I paid for bottomless bubbles it was a act of congress to get a soda I paid for and only in the bar. Did not like drink choicest of drinks in the food gallery, I have heard nothing negative since it started leaving from Mobile, I will never go on another cruise.
Claimed loss: Some of my money back
Desired outcome: Some of my money back, change management on that ship. It will not last coming out Mobile,
This complaint has been resolved automatically due to user's inactivity.
Carnival sunshine. Purchased vacation protection and refused refund or future cruise credit
I booked a cruise on Carnival Sunshine in May 2023 for January 2024 for a 4 day cruise to the Bahamas. First time cruiser so I booked two cabins and purchased travel protection. Unfortunately, I had to cancel the booking due to unforeseen circumstances before the final payment was due, November 5 2023 it was cancelled, finial payment was due November 11...
Read full review of Carnival Cruise LinesWorst cruise ever
Started out the AC did not work in our room & many other rooms, we sweated at night & they brought us a small fan, they never fixed the AC throughout the whole cruise, smell of urine in the hallways that they did not fix only put air freshener. The staff was mostly rude & service was terrible. In the sports bar there were two things to order to eat one of...
Read full review of Carnival Cruise LinesMardi gras balcony 16208
November 11, 2023 Dear Carnival Cruise Lines, I feel the need to voice my complaint because my last cruise was not a great experience as expected. I had planned to take my sister on a cruise for her birthday, which was in April of this year. The cruise was booked in April 2023 but unfortunately our oldest died and we had to cancel to attend his funeral...
Read full review of Carnival Cruise LinesCruise
My mom and I cruised on carnival February of 2023. In may, her credit card (cc) company called her with fraudulent charges all over Florida. The cc stopped all payment. She realized a charge was not fraudulent and was for the February cruise. She called the cc and they immediately issued payment to carnival ( we have the statements). We had another cruise...
Read full review of Carnival Cruise LinesCruise ship Panerma.
When we boarded the ship had issues. They proceeded to take us out anyway. The second day they said only one port because we couldn’t cruise at normal speed. I found out later they lost an engine. I am a diesel mechanic and saw the issue from day one. They offered us a $200 credit instead of turning around and giving us a cruise to all 3 ports instead of one. Crap cruise line. Walmart of cruise lines. Should be offered another cruise to replace this one. Took time off work and traveled to take cruise. $200 is a joke.
Claimed loss: $2500
Desired outcome: Another cruise to replace failed one.
I hope everyone reads that. Carnival doesn't care about customer. I know I will never book another one. Too many other choices for the customer service provided.
This complaint has been resolved automatically due to user's inactivity.
Various electronics valued at $170
On 10/28/23 I check my luggage, small suitcase and backpack, at Carnival port and boarded Carnival Sunshine. Mine and my roommates suitcase was delivered later in the day after sailing. My checked backpack never arrived. My Stewart said that some baggage had not been delivered. At approximately 1030PM i went to customer service to report my backpack...
Read full review of Carnival Cruise LinesRefunds
I had canceled my cruise yesterday, October 23rd, 2026. I had purchased the trip insurance that's to reimburse me for my ticket if something came up and I couldn't go. So, I called to cancel and get my money back. I got the sum total of eight hundred and change, Also, that I had to file a claim from a different company [turns out it's *their* company.] It was totally ludicrous. I never actually thought that Carnival Cruise would put me thru that. I have so much on my mind right now including, including my daughter-in-law being on hospice. I didn't need this. I just wanted my money back
This complaint has been resolved automatically due to user's inactivity.
Casino Employee Jeanette
My wife and I were on the Miracle from 10/29-11/02/23. Jeanette was very rude to my wife and I while we were playing cards. She swiped my wife's Sail & Sign card for the card game, threw it back to my wife and rolled her eyes sarcastically. She had no customer service skills and should not be working the floor of the card tables. Thank you for your attention to this matter.
This complaint has been resolved automatically due to user's inactivity.
services
Sailed on the Breeze Oct 9 thru Oct 14 leaving from Galveston. For 4 nites I gambled and never asked if I wanted a drink. I sat cross the bar. Finally on the 5th day I was asked because my son-in-law sat next to me. I did ask at the bar if I could have a bottle of water and was told there would be a charge. My name is Margarita Garcia. [protected]@gmail.com
This complaint has been resolved automatically due to user's inactivity.
Services
So booked a cruise for my family to enjoy a vacation together . My daughter’s boyfriend was going to propose to her on the ship so a very special trip. I been traveling with carnival for 30 yrs and I can tell you it’s gone to [censored] it’s gone to [censored]. Carnival Valor 5 day [protected] vip number Oct 21 thru 25 2023 . Stateroom 9253.. So first thing we didn’t...
Read full review of Carnival Cruise LinesRoom
We were on Carnival cruise Elations Oct 7 thru 12 2023. I booked my room on line and I made sure to put in the comments that if is 2 twin bed they need to put together. We were in room u169 and it had 1 twin bed on the floor and pull down bunk. We talked to our room person and he told use he will see what they can do, so we went out to enjoying ourselve...
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