Carnival Cruise Lines
Reviews and Complaints

To whom it may concern at Carnival Cruises. 11/22/2023

Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my excursion to blue lagoon beach and dolphin swim. It was cancelled because the boat tipped over and was all over the internet, that’s how I found out how close to death we were. When the ship left that port it was rocky the next three nights. By rocky I mean you had to hold onto walls and pillars so you wouldn’t fall. I have taken many cruises and not just with Carnival; never have a had such a scary ride worrying if I was going to make it home alive or not. I’m 63 and a disabled veteran and my PTSD has been heightened since the second morning of the cruise. We were celebrating my sisters 60th birthday and let me tell you none of us did anything but stay in bed most of the cruise and cry.

To get to my point, I am either asking for full refund for my party of four or a free four-night cruise in the place of that fiasco. If this is not the correct person to contact, then please let me know to whom I need to speak to. If I do not hear from Carnival in a timely manner then I will have to take action with my attorney, medical and mental health doctors at the VA and let them handle it. My phone number is [protected]. I look forward to hearing from you, Thanks

My Cruise

as of 27/May/2023

We can't wait to welcome you on board.

BOOKING NO: Q6C4H7

SAILING: CARNIVAL LIBERTY 13/Nov/2023

SAILING DURATION: 4 days

STATEROOM: 9230

CATEGORY: 8D BALCONY

GUEST: MS CATHY JOHNSON

DINING CONFIRMED: EARLY DINING - 06:00 PM



EMAIL: [protected]@ATT.NET

BOOKED BY: CATHY JOHNSON

CATHY JOHNSON

2264 OAK LEIGH DR

CHARLOTTE, NC [protected]

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE



CATHY JOHNSON [protected] [protected] RED CRUISE ONLY 1, 2, 3



PAULA LANGEVIN [protected] CRUISE ONLY 1, 2, 3

LISA BOTALA [protected] Red Cruise Only 1,2,3

DEANNA ROCHELEAU [protected] Cruise Only 1,2,3

For the last couple of years, I have been cruising on theme cruises and haven’t had the opportunity to cruise on my favorite cruise line, Carnival Cruise. Being economically friendly; Party Cruise; Guy’s Burger Joint and Self-Service Laundromats/Ironing Stations made Carnival Cruise my favorite cruise line.

I have a concern regarding the diversity of entertainment on a recent cruise. On Thursday, December 7, 2023, we (myself & Myron Lowery) returned from a 5 days cruise on Carnival Sunrise and, as expected, we had an good time during our cruise. We noticed, however, that the population of the cruise was more than 50% African Americans while the cruise entertainment for African American was 5%, by my estimation. Somehow, Carnival missed the mark in providing cultural entertainment. We weren’t planning to spend almost $2,000 (cruise; port fees; taxes & insurance) that left us no other option to entertain ourselves by watching movies in our cabin.

The Black Traveler report shares that Black U.S. leisure travelers spent $109.4 billion, yes, $109.4 billion in 2019 - the most recent year reflecting normal travel spend prior to COVID-19.

So, with Carnival providing 5% cultural entertainment for an onboard population of 50%, Is Carnival saying you see our money and don’t see us to provide cultural entertainment during our cruise?

I expect I will continue to cruise on Carnival, but I think it would be beneficial to take my comments seriously.

Eunice R. Thomas, MS

carnival breeze has over charged my credit card for my last cruise, even charged for things i did not order(was not possible) now double charging me for things date 11-3- to [protected], was not in room after 7am on day of returning and was charged for a drink i have three 800 dollar charges which are not mine an my sign an sale card did not the last two days so how could i charge well i did not used atm5 dollar credit in cherry on top i was charged 2.95 got 3.95

I was set to sail to Morten Island QLD on the 1/10/23 to the 5/10/23 but was unable to travel as I (Kathryn Campbell) was to ill. My room mate (Donald Mcnee) still went on booking M8L3T7.

I also had a booking M8L3P6 for Carley Pittman and Thomas Campbell across the hall.

Considering I did not go, I cannot understand why I was charged $419.70.

I have contacted Carnival via the Carnival website with no reply to date.

Considering this is my first ever cruise I am very disappointed with the after sails service!

I own 200 shares in carnival stock and requested On Board Credit (OBC) for an upcoming cruise. They approved the credit but it was for another persons reservation. I contacted them and then they said that I was requesting credit for a past sailing. Once again I sent them the information. They now say I have to go through Stockperks. I downloaded the app but did not continue when it requested my credentials to my investment company for financial data. I told them that I was not going to use the stockperks app, so they said they cannot process my request.

Last year they denied the OBC benefit because I already received a discount on the cruise price. It is always some excuse. I also cruise with the sister company Princess Cruises and there is never any problem getting my On Board Credit by emailing a copy my shares statement with the cruise Booking and dates.

To whom it may concern at Carnival Cruises.

Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my excursion to blue lagoon beach and dolphin swim. It was cancelled because the boat tipped over and was all over the internet, that’s how I found out how close to death we were. When the ship left that port it was rocky the next three nights. By rocky I mean you had to hold onto walls and pillars so you wouldn’t fall. I have taken many cruises and not just with Carnival; never have a had such a scary ride worrying if I was going to make it home alive or not. I’m 63 and a disabled veteran and my PTSD has been heightened since the second morning of the cruise. We were celebrating my sisters 60th birthday and let me tell you none of us did anything but stay in bed most of the cruise and cry.

To get to my point, I am either asking for full refund for my party of four or a free four-night cruise in the place of that fiasco. If this is not the correct person to contact, then please let me know to whom I need to speak to. If I do not hear from Carnival in a timely manner then I will have to take action with my attorney, medical and mental health doctors at the VA and let them handle it. My phone number is [protected]. I look forward to hearing from you, Thanks

My Cruise

as of 27/May/2023

We can't wait to welcome you on board.

BOOKING NO: Q6C4H7

SAILING: CARNIVAL LIBERTY 13/Nov/2023

SAILING DURATION: 4 days

STATEROOM: 9230

CATEGORY: 8D BALCONY

GUEST: MS CATHY JOHNSON

DINING CONFIRMED: EARLY DINING - 06:00 PM



EMAIL: [protected]@ATT.NET

BOOKED BY: CATHY JOHNSON

CATHY JOHNSON

2264 OAK LEIGH DR

CHARLOTTE, NC [protected]

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE



CATHY JOHNSON [protected] [protected] RED CRUISE ONLY 1, 2, 3



PAULA LANGEVIN [protected] CRUISE ONLY 1, 2, 3



* Indicates temporary VIFP Level.

ITINERARY: 4 Day BAHAMAS Itinerary.

To whom this concerns,

I’ve just gone through 2hours of frustration and anger. It started with me trying to find out why I haven’t seen my on board credit added to 14 day cruise from my 171 shares of Carnival stock. I faxed the information like I always do. I usually see them posted in a day or two. Been doing this for as many years since inception of plan.

I got No notification that there were changes in submitting the information. I still have no idea where my financial information went. First complaint.

I just by happenstance learned by a YouTuber that things changed. I then called Princess customer service. On hold of course. Finally connected with Christian with your onboard credit department. All he could repeat was I had to down load Stock Perks app. No explanation of what to expect. I asked to speak with a supervisor and was told they would tell me the same thing and wouldn’t get a supervisor. Complaint 2.

I looked on YouTube and found out that you could do a work around so Stock Perks were not linked directly to my stock account. It was a bit fiddly but I did it. I have to wait 2 days to see how it goes. I don’t like the idea of 1 their link capabilities to financial information and also their ability to give my information to third parties. There’s a lot of room for hackers. Complaint 3.

I really put the complaints on Carnival ultimately for not returning any notification that my faxed information was no longer accepted,there was a new program to submit for on board credit, there is no training of people representing Carnival that know how this program works and why was this company that I’ve never heard about was picked to handle peoples financial information.

11/6/23 was on the Spirit and went to Chop Stick, my son bit in to sand and found hair in my food, following Morning got a coffee cup and had lip stick still on cup, kept finding dirty dishes through out cruise, on 11/8/23 went to Empiral order filet mignon when I cut into it, it was tough and open like a sun flower, tried to eat a piece it just swelled in my mouth could not eat. I paid for bottomless bubbles it was a act of congress to get a soda I paid for and only in the bar. Did not like drink choicest of drinks in the food gallery, I have heard nothing negative since it started leaving from Mobile, I will never go on another cruise.

I booked a cruise on Carnival Sunshine in May 2023 for January 2024 for a 4 day cruise to the Bahamas. First time cruiser so I booked two cabins and purchased travel protection. Unfortunately, I had to cancel the booking due to unforeseen circumstances before the final payment was due, November 5 2023 it was cancelled, finial payment was due November 11 2023. I talked to Sabrina on the 5 of November she cancelled for me and suggested since I purchased the vacation protection plan that I contact Anon. I did contact them November 7 2023 and my claim was denied, they suggested I call Carnival at [protected]. I called November 14 2023 and talked to a "VERY RUDE" LADY, I did not get her name because she was extremely rude and short, all I was going to ask was about the Cruise Credit and she said it was NON - REFUNDABLE RUDLY she told me I could email Reviews.com and hung up. I have never cruised, and I will never cruise with Carnival when my situation changes, and I am able to reschedule. Booking#R9R6H2 AND booking #R9R6H3. PIN#1264. Cathy Strickland. I lost $594.00 on this so NO I will never experience Carnival.

Cathy Strickland

[protected]@aol.com

Ref#3387800

Started out the AC did not work in our room & many other rooms, we sweated at night & they brought us a small fan, they never fixed the AC throughout the whole cruise, smell of urine in the hallways that they did not fix only put air freshener. The staff was mostly rude & service was terrible. In the sports bar there were two things to order to eat one of us ordered food from another part of the boat and had it delivered by staff to the bar, the bar tender told him he could not eat that food in the bar and made him leave with his food. The sports bar was completely packed and not room for others that wanted to watch games, I had went to guest services to ask for them to put the games on the TVs that are in the casino bar and was told by guest services they will not do that, I asked the lady to call Tech and she did not want to, I insisted and she pretended to call them and said to me they cant do that like I said, I asked to speak to a supervisor and she turned around and then turned back and said “can I help you”! I said so you’re the supervisor and she said no one is higher. When I went back to the bar there happened to be the tech guy there working on the TV’s and asked him to put the games on the casino bar TVs and he said no problem done! When I got my bill there were charges on it that I did not agree with, I was told that I’m the controller of your party & because you ordered drinks at the same time as others in your party at the same time you are charged for drinks and that we have to wait 5 minutes between orders I told her we all bought drink packages and we were in the dining room, again she told me it’s the rules you cant all order drinks at the same time, but there is 6 of us and we have to wait 5 minutes each to order drinks she said yes that is the rules and since you’re the controller of the party you are charged for everyone else that don’t wait the 5 minutes. I told her I was going to post this online and she told me go ahead we like feedback, Then she started saying hello, hello, hello, are you there, are you there and then hung up on me.

Worse cruise ever.

November 11, 2023

Dear Carnival Cruise Lines,

I feel the need to voice my complaint because my last cruise was not a great experience as expected.

I had planned to take my sister on a cruise for her birthday, which was in April of this year. The cruise was booked in April 2023 but unfortunately our oldest died and we had to cancel to attend his funeral. I planned this last one for us and included an Upgrade by getting a balcony.

I am a Gold Member Joyce Lynn Loftin (VIFP # [protected]) and have cruised with Carnival…..

4-6-2018…..Carnival Victory

[protected]….Carnival Sensational

4-8-2019….Carnival Sensational

[protected]…Carnival Vista

[protected]….Carnival Conquest (this is the trip that we had to cancel due to family death)

10-2023….Mardi Gras

I love the Carnival Cruise line but my last vacation was AWFUL.

Upon arriving we noticed a musty smell in our cabin 16208…it was not bad but by day 3, it was awful. I felt nauseated, light headed and I had an awful headache. My sister has Crohn disease and could not stay in the cabin at all. I contacted housekeeping and guest services. It took them over 4 hours to get the cabin to smell nice enough for us to be able to sleep in the cabin by using some machine TWICE to improve the odor, which meant we had to stay out of the cabin for the duration. The next day, the odor returned. We were told it was coming from the “CLOTH CLOSETS.” They insinuated that OUR clothes were giving off the odor and that was VERY UPSETTING and EMBARRASSING because I knew that was not the truth. I told them we do not bring wet clothing to the cabin and put them in the cloth cabin with out clean clothes! We were told that we had to clear out the cabinets, send our clothes to the laundry (Carnival did pay for them) and they would bring the machine back in to fix the smell. Well, this was ANOTHER inconvenience. Another 4-5 hour ordeal of getting the dirty clothes ready to be laundered, packing our clean clothes and leaving them on the balcony in our suitcases and staying out of the cabin for another hour while the machine ran. We were told we could not be in the room while the machine was running. I returned an hour later and the odor had not improved much, with all of our clothes removed and after the machine ran for 45 minutes. They FINALLY moved us to another cabin (10446)…another inconvenience! I felt so bad for my sister. This was supposed to be her 65th birthday gift again that did not turn out so well. I am asking for some form of compensation. This was the worst cruise vacation for us both. She does not want to go on another cruise. Please find a way to fix this for us.

Look forward into hearing from you

Thank You

Joyce Lynn Loftin VIFP# [protected]

My mom and I cruised on carnival February of 2023. In may, her credit card (cc) company called her with fraudulent charges all over Florida. The cc stopped all payment. She realized a charge was not fraudulent and was for the February cruise. She called the cc and they immediately issued payment to carnival ( we have the statements). We had another cruise scheduled in September of 2023. In June, I was unable to pay off the cruise and was told that I never paid for the February cruise. I disputed and described what happened to MY MOM and not me. I was told I was put on the no sail list and not her. I proved to them them they were paid and was told “it has to hit the books before we will release you”. Several weeks later, it was posted on their books (per them with an email confirming this). I paid off my September cruise. The DAY BEFORE the cruise, carnival sent me an email at around 4pm est and I’m on pst. I tried to call, they were closed. I flew out early that next morning. While on layover, I called and proved payment and sent their email with confirmation of payment and a copy of the bank cc statement. I was told “I don’t know who u work with but carnival doesn’t take word of mouth”. I stated these are emails from you and cc statements. I was told, you’re still canceled but good news, your mom and kids aren’t. They emailed me knowing I couldn’t take care of this prior to the cruise. I have been fighting since. They will not take the cc statement proving payment stating they want a letter from the cc stating what account they sent the money to. Cc won’t talk to me because it is not my account but my moms. Carnival then stated “there was a charge to you and your mom for the same amount. I asked “to the penny the same. That’s impossible.” Collections then said, we’ll your moms hasn’t posted. Again, I prove this and they will not take the proof. We go round and round. Payment was made with proof, collections is very rude and will not help and my mom is unable to talk to them due to it being against me. I really need help and nobody will. The bill is a little over $700. Carnival stranded my family and could care less. Is there anything that I can do? What action do I have? I will never sail with them again due to the unprofessional billing and actions but how do I get this cleared? Any help would be appreciated.

When we boarded the ship had issues. They proceeded to take us out anyway. The second day they said only one port because we couldn’t cruise at normal speed. I found out later they lost an engine. I am a diesel mechanic and saw the issue from day one. They offered us a $200 credit instead of turning around and giving us a cruise to all 3 ports instead of one. Crap cruise line. Walmart of cruise lines. Should be offered another cruise to replace this one. Took time off work and traveled to take cruise. $200 is a joke.

On 10/28/23 I check my luggage, small suitcase and backpack, at Carnival port and boarded Carnival Sunshine. Mine and my roommates suitcase was delivered later in the day after sailing. My checked backpack never arrived.

My Stewart said that some baggage had not been delivered.

At approximately 1030PM i went to customer service to report my backpack missing.

The lady went in a room and came out with my backpack…checked baggage tag still attached. She had a form where they had checked the contents. I moved to beside the desk to check contents and found items missing. Before I could approach the counter again, a Carnival employee that cleaned the bathrooms told me he found the bag in the men’s room pushed under the sink.

The Service Desk employee FAILED to tell me that….even implied that I lost it somewhere.

I had NOT seen the bag since I checked it with Carnival baggage before boarding.

Service desk listed items as lost, they WERE NOT LOST, THEY WERE STOLEN.

Security was called and they implied that I lost the backpack or had the missing items in my room. I’m not stupid and am a retired police officer….I can tell when I’m getting the run around. I turned over the custody and care of my bag to Carnival and NEVER saw it again until I got it back at customer service.

On 9/2/23 I located my missing Visor hanging beside cabin 2335. I went by Customer service to talk to security. I was told security was busy but she would let them know when and where I found my visor.

The next day I went by customer service to find out who I needed to speak with to get reimbursed for my stolen items. I also inquired if security had been advised of the circumstances of me finding my visor. The lady earlier FAILED to advised them. This lady said she would.

I spoke to the occupants in room 2335. They stated that on the day we sailed, they heard something fall or hit their door. When they opened the door they found the visor. Recognizing the THIN BLUE LINE they figured a law enforcement officer dropped it and hung it up hoping they would come by and see it.

Proving the bag had probably been on the 2nd floor. Maybe the thieves saw it outside my room and took it. I seem to be the only one concerned about my items. I have 72 sailing days with Carnival and have never had a problem until now. My bag was in Carnivals care and custody and I would like to be reimbursed for missing items. The security office has an incident report that I made. I am very miffed about being accused of me losing my bag.

I had canceled my cruise yesterday, October 23rd, 2026. I had purchased the trip insurance that's to reimburse me for my ticket if something came up and I couldn't go. So, I called to cancel and get my money back. I got the sum total of eight hundred and change, Also, that I had to file a claim from a different company [turns out it's *their* company.] It was totally ludicrous. I never actually thought that Carnival Cruise would put me thru that. I have so much on my mind right now including, including my daughter-in-law being on hospice. I didn't need this. I just wanted my money back

My wife and I were on the Miracle from 10/29-11/02/23. Jeanette was very rude to my wife and I while we were playing cards. She swiped my wife's Sail & Sign card for the card game, threw it back to my wife and rolled her eyes sarcastically. She had no customer service skills and should not be working the floor of the card tables. Thank you for your attention to this matter.

Sailed on the Breeze Oct 9 thru Oct 14 leaving from Galveston. For 4 nites I gambled and never asked if I wanted a drink. I sat cross the bar. Finally on the 5th day I was asked because my son-in-law sat next to me. I did ask at the bar if I could have a bottle of water and was told there would be a charge. My name is Margarita Garcia. [protected]@gmail.com

So booked a cruise for my family to enjoy a vacation together . My daughter’s boyfriend was going to propose to her on the ship so a very special trip. I been traveling with carnival for 30 yrs and I can tell you it’s gone to [censored] it’s gone to [censored]. Carnival Valor 5 day [protected] vip number Oct 21 thru 25 2023 . Stateroom 9253.. So first thing we didn’t leave on time because a guest overdose on ship and had to bring police and corner and crime unit on board. Also an employee fell and snapped his neck so to passed away to start off. Then was at comedy lounge was told I could not purchase a bucket of beer no matter if I paid for it or not. When I have done this often with no problems. Spoke to customer service. They had no clue call Barb manager said there was no problem and they could accommodate that time the show was over in the night was ruined .Then spoke to steak house to make sure everything was all good for a steak night 10 guest. All good they said week arrived the night to eat and was told only had reservations for eight and it could not accommodate so another night ruined. Then was told my grand daughter could not swim and she was potty trained same thing trip ruined. Then my cabin stewardess was high as a kit and was told the party every night like that. Ok so we worried about people bringing drugs onboard but employees getting high on ship. Found a few groups from cleaning to band players smoking pot onboard. And then told when asked for more water to just drink what you have rude not very nice. And a list goes on and on.

We were on Carnival cruise Elations Oct 7 thru 12 2023. I booked my room on line and I made sure to put in the comments that if is 2 twin bed they need to put together. We were in room u169 and it had 1 twin bed on the floor and pull down bunk. We talked to our room person and he told use he will see what they can do, so we went out to enjoying ourselves, it is my 58th bday and our 5th anniversary. We return back to our room around 9 pm and the room is the same way so we go down to guess services, the lady there was very rude to use and must not know what she was doing. The girls goes to this room and then comes out with a sheet of paper and telling us we used a travel agent and I told her NO we didn't, she pointed to a phone number which was mine and name which was my husband. So we are arguing back and forth and told there is nothing that could be done. We offered to pay more for a different room but was told there were NO empty rooms any where on the ship. We all know that someone had a last minute emergencies and not

make the trip. So we ask if they could just bring another twin bed in the room and was told NO, we were both very mad at this point, this is a special trip and we can't even sleep in the same bed together. My husband is 6 foot 5in tall and he tried to sleep on the pull down bed and it did not work for him, he would not let me sleep up there cause I had 2 pedicle fractures in my back that I had major surgery Oct 17 2023. We call our room person back and the only option we had was for my husband to sleep on the FLOOR! My husband is and EMT and works very hard and this is a special trip for us that we have spent a lot of money on and he has to sleep on the floor. I purchased our tickets around June or July 2023 and even called around Sept or so to do an upgrade on our room but due to it being so expensive I passed and even at that time the person that I talked to was told numerous times that this was a special trip for us and she knew the beds need to pushed together if they were 2 twin beds so she should have informed me at that time that the room that I have reserved is not going to work for what I need. I think carnival owes us

a free cruise! I know my husband didn't rest much the whole cruise and paying that kind of money to sleep on the floor is terrible. We have cruise with carnival several times and I have a carnival credit card and this is how they treat their customers.

Sent from Yahoo Mail on Android

Hello Carnival,

I have been on several Carnival Cruises. I have been tempted to tried other Cruise lines but I believe if something is "working why break it". This honestly has been the most disappointing Cruise. The Customer Service by the majority of the staff was horrible. The amount of space in the rooms are smaller, kept hitting my legs on the bed to go to the dresser or balcony! Really who designed the bed when you come in the door?

Secondly, the Customer service displayed by most of your staff on this Cruise was horrible. Please note the gentlemen that was assigned to my room was AWESOME! Always acknowledge me or my daughter by name with a smile on his face. For this reason this cruise the most of the staff seemed untouchable, limited eye contact and I usually had to smile or acknowledge them first to hopefully get some time of communication. most of I should not get eyes rolled at to asked for hot fries or one more tender please. Or act like its a bother when I asked a question.

I tried to go or participate in shows, by this being a big ship most of the popular shows were over-crowded or the small areas were jammed packed. And BINGO was a rip-off, how do you charge to several hundreds of people and play 3 rounds of game and one was not even a BLACKOUT on the first day. Very disappointing!

I find it interesting on a smaller and older ship, I felt like I had more room. Sadly the Casino had space most of the time where you did not feel people were on top of you most of the time. Two of my recent cruises I had 3 people in a room and I was able to get around the room without constantly bumping my leg. NO matter where I was on the Cruise staff took the time to speak.

Lastly could not enjoy the hot tubs on level 16 or 17 because of the children. I expected not to be able to get in the pool. Maybe on days at Seas they can have a hours for only adults and time for family/children. Just a suggestion.

When we were docked I was jealous and disappointed to hear about the Customer Service, space and activities on MCM by several MCM guest.

My suggestion is Carnival needs to get back to not only being known as the party ship but a ship with "excellent Customer Service". Seriously this is the last thing, I use to be invited to receptions for return Cruiser and receive wine or free drink (which I was already eligible to received) but a free a steak dinner or something could of been offered. I hope Carnival is not turning into a company who only focus on the money (not the individual behind the money) and/or want to make certain individuals feel welcomed on a Cruise.

In closing, I did not take time from my stressful job to go on a Cruise not totally enjoy myself. Previous Cruises I use to get off the ship feeling relax and feeling like I been on a vacation. This Cruise I was kind of glad for it to be over.