Carnival Cruise Lines
reviews and complaints

On July 25, 2022 I attempted to correct a misspelled the name of one of the passengers on the above trip.

My wife's daughter and her significant other are joining us on a 7-day cruise out of Tampa Florida.

We live in Sarasota Florida; they live in Ontario Canada.

I called in to correct the mistake. Something as simple as correcting the spelling of a name took WELL OVER ONE HOUR to make that simple correction.

My wife and I are both Platinum members.

THIS LEVEL OF SERVICE IS ATROCIOUS!

I was set to sail on July 25th booking #X96GS6. Stateroom 6228. I received my mandatory covid test results back today and I am positive. We were forced to cancel our cruise. I am asking for a refund of all of our shore excursions purchased and our onboard charges. My name is Toni Percivill and my husband is Clarence Percivill. I am including my positive test result as evidence. I did purchase vacation protection. Please advise on what to do. Thank you

My credit card number was stolen and used at Carnival Cruises. There ought to be some security measures in place to keep people from being able to purchase tickets with stolen credit card numbers. Now I'm dealing with all the headache of getting my card replaced and letting all the different businesses that withdraw monthly know that I have a new card number. I'm very careful about my card security and this should not have happened.

booked 7/8/22 # C1W4X0 cancelled, assigned room did not want , booked room we wanted as few left ,the same night.tried to call to change rooms but was late at night. Called first thing next morning and cancelled .Booked #C1W9N8...the one we wanted, was not told when cancelled first booking it was non refundable...we have been on nine cruises and have never had any trouble... very disapointed...

I am scheduled for a cruise to Bermuda from NYC on today, 7/14/22 and unfortunately, I tested positive for COVID. I received my PCR results on this morning. I called Carnival and was informed that a full refund is not offered. Please see attached test results verifying that I have COVID. I am unable to travel. Your assistance with this concern will be well appreciated. I can be reached at [protected]. Thank you!

We went on Carnival Sunrise, leaving from Miami on April, 14-18 of this year. I have no complaints about my cruise experience, we had a great time. My disappointment is with the way the lost and found department handled my problem. I forgot my sunglasses right on top of my room cabinet. I noticed I did not have it with me as soon as I walked out the port. I came back and spoke with several port employees and they all told me that I just needed to make a report and Carnival will contact me and return my sunglasses. I filed a report as soon as I got home. I gave all the description and exactly were I left them. The answer to me was that my sunglasses were never found. This worries me because, I did not leave this item somewhere in the floor in any hallway in the ship. I left it in my room on top of my dresser. Forgot to mention that my sunglasses have prescription lenses that I need to be able to drive. How in the world my sunglasses could not be found? This is very sad.

Thanks

I purchased an excursion for my family. I then found the exact excursion for less with another vendor. I filed under Carnivals price match and have called 4 times spending almost 4 hours on hold. They have told me that is not an exact match but the excursions are exactly the same. Carnival arranged for a different time because of their own port times and are charging 64$ a person more the excursion and refusing to honor price match. The department which handles this went as far as sending me an email telling me they do not talk to customers and that I could only email them. This is for a cruise on 8/6/2022

I Diane Ross traveled on the Elation on July 7-11 from Jacksonville, FL. Once abroad we were supposed to be credit $200 each for me and my husband because this was our third cruise with Carnival but that was not true. We were given 100 dollar credit. The booking agent told us 200 dollars for ne and my husband. My other complaint is the kids on the ship were running wild on every floor day and night. The kids were kicking and banging on doors. Didn't get any sleep at all the noise from the kids was unbearable. Was scheduling another cruise in 04/23 but after this horrible experience I doubt it.

I booked my cruise for 10/06 a month ago and we reserved flights on the fly 2 fun program thinking it would be easier. We were wrong! Our flights have been cancelled (i guess) at least it is what I was told. There is zero flight information emailed to me at the time of booking and nothing is showing up when going ti view our cruise documents.

So as anyone would I called customer service and was told the system was updating and to call back next week. So today 7/11/22 was one week later and still nothing, so I decided to call again and have been sitting on hold for over 2 hours with zero answers into any flight information, with a rude customer service rep, who has been absolutely zero help. All I want to know is how can I either get a refund or just God damn flights to this supposedly FUN vacation I planned and paid for.

We are in dire need to have a name change done on our reservation and past credit applied to our existing reservation. We’ve called for weeks and been on hold for 2+ hours each call, with no success. Customer service keeps transferring us to group bookings and they refuse to answer. I called today and asked to speak with management, and the representative transferred me to group bookings again, still no response. This will be our last cruise with Carnival. We’ve been with them for years, but this experience has been extremely poor and we refuse to cruise with them again. Our issue is still not resolved.

We ordered a metal print on out June 10th sailing aboard the Carnival Pride. We were assured we would have the print by mid-July. This print is for an event we are having on July 30th.

We did not receive any tracking info or a number to contact for assistance.

Craig Durham

[protected]@yahoo.com

On June 27, 2022, My family and I arrived in Miami, Florida for a cruise to Bahamas on Carnival Cruise Line (Conquest). We arrived on time for the embarking process and was asked where is our COVID testing proof. We were never told about this test during our booking of the cruise nor did we received any e-mails prior to the cruise informing us of testing. I had to pay 500 dollars for COVID testing on that day of embarking. Had I known about the testing prior to the cruise my family and I could have received COVID testing free through my health insurance.

On March 14, 2022, we book a cruise to depart from Los Angeles on August 6, 2022. On May 19, 2022, we booked airline tickets through Carnival that were supposed to leave on August 6, 2022, Southwest Flight 4389 6:10 am arriving in Nashville at 6:45 am, Leaving Nashville at 7:40 am arriving in Los Angeles at 9:55 am. The reason we booked the cruise and flight like this is that I am disabled, waiting for a Heart Transplant and have to take certain medication at certain times. Also, the medication needs to be refrigerated. In addition, I have to board two dogs, which we were going to do on August 5, 2022. We paid in full for everything. Today, I get an itinerary from Carnival stating that they changed the flights to August 5, 2022, leaving RDU at 11:50 am arriving in Los Angeles at 6:20 pm. They NEVER called to ask if this was ok. I called them and they stated that they cannot do anything for us, including giving us a refund for everything we spent on this. I offered a solution and told them that since we have to come a day early, I would expect them to pay for a hotel overnight and pay for the extra day that the dogs will have to be boarded with is $80.00 x 2 = $160.00. They told me no. This is not my fault that they didn't honor our other flights and why should I be out money for their mistakes. We are good clients with them, but they are so hurt for cash, and they really don't care. Now I'm going to be out over $3,700.00 because of their mistakes and that is not fair. I even offered for them to just add the money to our sail and sign account since if the extra cost is $350.00 they won't be out that since will spend it on the ship (maybe it will cost them $100.00). We need to PUT CARNIVAL OUT OF BUSINESS if they think they can treat good clients this way. This is not our 1st cruise, maybe our 20th or more.

We had reservations to cruise to Hawaii on the Miricle. The reservation was originally made in March of 2020. That was cancelled due to Covid. We rebooked in November of 2020;rebooked again in August of 2021: booking #K60HZ1. On September 14, 2021, we received a letter from Carnival cancelling the Hawaii cruise due to covid restrictions. The letter said that there would be no penalty. We left our money for the Hawaii cruise with Carnival hoping to rebook another cruise.

We booked a cruise to Alaska on September 14, 2021. Booking #Q34ZT6 The cruise was for 10 days beginning 5/31/2022. We were super excited to get on the cruise. We were all packed and ready to go when American airlines sent us a message at 10:00 pm the night before flying stating that our flight was delayed for about an hour. We were flying to Dallas from Orlando with a connecting flight to San Francisco. We originally had 1:30 to make our connection to get to the cruise port on time. We knew that we would not make the connection and would miss our plane to San Francisco. We found out that American did not have a crew to fly the plane and therefore was delayed until they found a crew. We got in touch with someone at Carnival about the cruise and told them our circumstance and that we would not be able to get to the cruise port on time.

Needless to say how disappointed we were. We have had our money-Thousands of dollars tied up with Carnival for about 2 years. We should at least get cruise credit or a refund.

It was not our fault that the airlines are having all the delay and cancellation problems.

Carnival Magic is a complete disappointment! The embarkation process is from HELL. The NYC embarkation is agonizing, slow and messy. The experience of a good vacation is completely shadowed even before embarking carnival magic. I traveled with 2 children under 12 and no one informed me I had preference to go on a different line. The embarkation took us almost 5 hours. First, I arrived to the pier left my 3 luggage. Then I was directed to go to pier 90. Wrong! Check in was happening at pier 88- red flag #1. After arriving to the correct pier (I know because of the long line out side the entrance). While in line, two ladies asked me if I have a boarding pass, (again no no one told me I didnt need to stand in the second long line inside the pier because I was traveling with children). Once I got inside to check in, there was another long line (#2). It took us almost 2 1/2 hours to pass though. When I finally was my turn to do the questionnaire, I am told to stand in another line because the children (again no one told me before, I was supposed to go straight to the 3rd line and completely avoid the first two, plus the was zero signs direction customers where to go. A com) need an exception form or something. In the 3rd line, I was I waited another hour to get seen. Then the person, tells me, the kids needed to be covid tested by the carnival crew and with the amount of people waiting, they will not be able to provide test result before departure. My booking got cancel. I requested to talk to a supervisor, and she told me in a rude way. If I hadnt been there earlier I would have make it on time. I said I was there by 12pm, and no one told me in the 2 lines I stood prior to this that the people with children needed to come straight to this line. The lack of customer service. I said there is no signs directing people and the two woman outside did not communicated that to me!

Please do yourself a big favor and DO NOT cruise with Carnival which is a magic from hell. Try other cruise lines lines like Norwegian or Royal.

ANGRY and soulless Customer service

The worst embarking experience

A lot of people in the embarkation process for such a small ship.

Lack of staff made it a nightmare to board the cruise

When Booking my Last cruise which was on the Carnival glory Feb. 27 2022, I was told under the Promotion That I booked under that in the Casino, me and my guest had free drinks while playing. On the cruise, I was told neither me or my guest had free drinks. I contacted guest care numerous times, only to be told that my guest wasn't supposed to be included, which is not what I was told at booking and since I had bought the Drink package I wasn't really out of anything. Guestcare is really helpful when you are booking but after you have paid it should be called guestdontcare. I would have thought I should either get the drinks for me and my guest on my next cruise, or at least a 1 catagory room upgrade. I have booked with Carnival 8 straight years .The only people that have tried to help me with this issue has been the casino staff, they at least were apologetic! I currently have 1 more cruise already booked and paid for on the extasy for Sept.12 2022, so i'm not going to Cancel it, but that will be my last cruise with Carnival! I will return to NCL. I have always been happy with Carnival but to me this is not how you treat loyal customers.

While on board the use of Marijuana was everywhere. People in the smoking area started smoking before we even left Alabama.

But my major complaint was that our cabin smelled of Marijuana everyday and at times it was overwhelming. Our clothing in the cabin even had the smell on it. I or my husband went to guest services multiple times daily and had security and the cabin Stewart supervisor come to the cabin nothing was done until the last day when a small machine was placed in our cabin for 2 hours to filter out the smell. It was a temporary fix because the next morning the smell was back. They treated us to steakhouse selections for dinner, but that didn't take the smell away from all the days we had in the cabin throughout our trip.

Topping it off I've emailed and called post cruise guest care multiple times and still yet to have a call or email

Booked a cruise back before the vaccine requirements , cruise was getting close

so I called and verified what the requirements were and was told we must now be vaccinated , we are not interested in that, so i canceled and was told no refund on the $198.00 deposit . we have sailed with Carnival in the past and it was great but if deposit not refunded we will no longer be using Carnival . This will be over some day and there are other cruise lines.

Booking #L33TN3 @ L33TN4 Sailing Dec 3

Carnival Cruise Line,

I am writing this letter to show my displeasure in the dealing I had in the casino on board the Carnival Glory on our recent cruise. My son Ian Firestine (Room #6350) noticed there were credits on the machine which he had played on a regular basis while on the cruise. The game was called Cash Vault? You had to place the key inside the slot to win the money. Thinking the credits were left to be played being the last day of the cruise or as a bonus due to the amount he had played, or someone had paid it forward as we had done in the past, he began to play them. Sometimes he would use his room card and others he would use cash. During the time we have an issue with is this time. When playing he missed several times. After several misses he finally won. Several more misses and he won again. This happened a couple of times more.

There were 3 other people watching him play with one of them being a casino employee. As he began to win, he had placed the money in his pocket. The last of the winnings did not fall the rest of the way down so he had hit the button for service. He had to do this several times. Another employee came up to the first employee who was watching him play. After a brief conversation between the two employees, they informed my son that he was unable to have the last stack of money that was caught and would not drop due to the machine malfunctioning. There was no further discussion between the casino employees my son. He had placed the $8200.00 he thought he had won in his pockets and took it to his room to place it in the safe. He had photographed the stacks of money.

As he began to open the stacks of what was supposed to be $2500.00 there was only $1500.00 in the packs and instructions on how to collect the remaining money. Following the instructions on the notes, he went to the Customer Service desk inside the casino. My son was informed that the casino had to confiscate all the money as the machine was malfunctioning. He was told he had to speak with the casino supervisor who is only available at 9:30am. After hearing this he came to speak with me and asked me to come with him to the casino to get this figured out.

I walked with him to the casino to speak with the casino supervisor. We were informed we had to come back at 9:30 so we could speak with a supervisor. As we were getting ready to enter the elevator we were flagged down by another supervisor of the casino and were told that she was there and ready to speak to us. We went back to the Customer Service desk again and the manager came out and spoke with us. She had informed us the machine was malfunctioning and they “knew” about it and that we had to return all of the money. I had asked why there was no sign on the machine stating it was out of service, or why it was not unplugged? The supervisor stated the employees were doing other things inside the casino. The supervisor was also informed one of the employees was watching him play. She further stated that the machine was on “Demo” mode and the machine would always go directly inside the key hole. My son tried to explain to her there were several times when the key did not go directly inside the key hole and that it took several attempts before he actually won. He stated he had witnesses to prove what happened, it fell on deaf ears. The supervisor stated that was impossible. She further stated that the key would go directly into the slot without any directional assistance from the player. The witnesses I spoke to stated they had seen him have to guide the key to the right spot.

I had asked to see the report for when the machine began to malfunction. I wanted to know the time and full details. I wanted to see it in writing as I figured this was wrong in so many ways. The supervisor stated she was unable to run a report and that it was probably erased. The conversation moved towards me telling my son to go and get the money and bring it back down to the casino, which he did because I wanted to make sure it was on camera that he had returned all of the money. This money which in reality was his money since he was allowed to walk away from the casino with it. But with us being honest people brought it back even though we did not think it was correct which I informed my son that I would be in contact with the main office to file a complaint when we return home. When asked if my son would be getting anything for returning the money the supervisor stated she would not be giving anything to him. After some more discussion and how this money was actually his and that I would be calling the main office, she then changed her tune and offered to give him $ 200.00 which I consider a slap in the face. I had informed her she could raise the amount he should receive due to being honest. The most they could have offered would have be at least 2500.00 but she said that she would only do $500.00 and maybe some free play for the times he used his card. I asked what about the times he played just using cash as he did not want the big charge at the end of the trip which she stated only the times he had used his card.

I think this matter needs to be checked into as I for one along with the rest of the 16 people we had as a group on this cruise feel my son was given the raw end if the deal. I have spoken to some of my friends about this situation and was informed to contact legal advice, but I am the type of person who would like to work with your organization to get this ironed out before it would get to that point. We all know he could have just kept the money he had and not returned any of it. But the honesty in our family did the right thing and came back to speak to the supervisor.

I find this to be unusual due to the following circumstances.

1. If the machine was “Malfunctioning”, why wasn’t it unplugged immediately and an out of order sign be placed on it?

2. If they knew the machine was “Malfunctioning” why did the employee watching him play continue to allow him to play the credits on it?

3. Why did they not take the money at the time the casino employee seen him win? Why did they let him walk out of the casino?

4. Why did they wait till he came down to collect the rest of the money to tell him that he had to return the money?

5. Why are we not allowed to see the report on when the machine actually “Malfunctioned” Was it deleted so we could not prove them wrong? Why am I not allowed to see the report? I know there is a report.

6. Is the casino trying to make up some money for what they were giving out to the passengers this week?

7. If the machine was malfunctioning, why was it still so hard to win? The casino supervisor said that it was being guided by itself and not by the person play. Witnesses stated that he was controlling the key, not the machine.

8. What would have been done if he did not want to hand over the money? The only reason we handed it over to the casino supervisor is due to our family being HONEST.

I feel like the casino is trying to cover some of their mistakes up and to me are committing fraud. I also feel like I should be contacting a lawyer to check into this situation as to see if there are any legal grounds that we would have to stand on. But like I said I would rather deal with this before it would go to those extreme measures. What kind of business is Carnival Cruise Line running?

As a person who has traveled with your cruise line in the past, I am moving towards to telling our story to the public through social media on what this cruise line had done to our family.

As I stated earlier, I would rather deal with this in person. I would appreciate a phone call from Carnival Cruise Lines so we could discuss this person to person. But as I tried to call and the message stated it had to be in an email.

My name is Robert Firestine. I can be reached by calling [protected], or by email which the email address is [protected]@comcast.net. I am looking forward to speaking with you in the very near future through either by phone or via email.

Thanks in Advance

Robert Firestine