Carnival Cruise Lines
reviews and complaints

I ordered a 100.00 gift card on 5/10/22 for a friends birthday. carnival took the 100. out of my account but never sent the gift card. I have spoken to over 6 people in the last two week. They still not have sent my gift card. I either want my money back or the gift card sent to me. Every associate I talk to says it is at corporate and hasn't been resolved yet.

Hello, I am contacting you all to get some help regarding a matter dealing with my cheers package. My wife and I are returning gold members. We were not offered the cheers package deal that our guests were on the same cruise for November ship on Valor. The discount they received offered the cheers package to them for FREE. They arent even gold members. I am highly dissatisfied with our treatment. Please assist us with this matter. We will be sailing on our 45th anniversary. Thanks

I was booked on the Horizon boat which left May 14,2022 for 8 days. I was late gettingto the port because the American Flight That I took was 6 hours late,

Upon getting to the boat at 3:30, I was informed I couldn't board because I was late.

I explain my situation to the person who was at the gate and they told me that

they couldn't do anything for me. I feel that it is totally unfair for me to lose all

my money for the cruise because of no fault of my own. I tried to get there but

there was no flight out. I have been waiting patiently for two years to go on

this cruise. It has been canceled for the past two years because of covid and I finally going to get a chance to go. I'm not asking for my money back, I'm asking

to be rebook on another cruise. It is so hard to save and paid over 3000,00 dollars for a trip and to lose everything because of the flight being late. I was just told that this happens all the time. I feel that the person at the gate could have at least try to accommodate me and my fiancé in some way. People work hard and they dream of going on vacation and it just break my heart that we lose everything at no fault of my own. I'm asking if you could make a exception just this once and let me rebook my cruise.

I have 2 rooms booked. One of the rooms should not reflect me but to make that change, it is a $170.00 increase. I have already paid for this room so I am not sure why I have to pay an increase just to put the correct people in the room. Both my daughters have VIFP numbers. I was told the rate I originally purchased the room at is no longer available. I purchased the room 4 hours ago! I asked to cancel the reservation and was told I would have to pay a penalty. I have already purchased this SAME cruise in a different room! I am double booked. WHY cant this be fixed?

The Carnival Ship Spirit sailed out of Miami, through the Panama Canal and into Seattle, arriving in Seattle May 3rd, then out of Seattle to Alaska. Carnival then knowingly and willingly let the ship Carnival Spirit sail with infected passengers and crew members and did nothing to notify the existing passengers or new boarding passengers of the Infection, resulting in many more passengers and additional crew getting sick. Carnival Cruise Lines is currently being investigated by the CDC over knowingly allowing an infected ship to continue sailing, without informing their passengers of the infected status of the ship. My family was on that ship and now 3 of the 4 of us (myself included) have contracted the Covid-19 Virus. We obtained negative tests before sailing and symptoms started two to three days before sailing ended.

We immediately got tested the day we disembarked and those 3 tests came back Positive. We feel wronged by Carnival Cruise Lines for allowing this to happen, especially considering that they tried to keep it quiet, knowing they had Sick Crew Members onboard and that they allowed people who sailed on the previous infected cruise to re-cruise.

We believe we should have been informed, of the infected status of the ship, and given the choice of a refund or at the least Cruise Credits for a future sailing. Now we believe we are entitled to much more.

We only found out about the ship's condition "Orange" status through one of the cruise excursions operators and we spoke to a woman who sailed out of Florida and through the Panama Canal to Seattle, WA. She told us how her husband had gotten Covid while on the ship, but they still allowed her to re-cruise {but not him}. My family should not be suffering like this. My wife and I are both over 70 (our daughter-in-law who is also ill is 39), and we are all having a rough go.

We feel wronged by Carnival and believe them to have been negligent regarding the health and safety of their passengers and crew.

Carnival knowingly and willingly let the ship Carnival Spirit Sail with Infected Passengers and Crew Members and did nothing to notify Existing Passengers or New Boarding Passengers of the Infection.

Resulting in many passengers and additional crew getting Sick.

Carnival Cruise Lines is currently being investigated by the CDC over, knowingly, allowing an infected ship to continue sailing, without informing their passengers of the infected status of the ship. My family was on that ship and now 3 of the 4 of us (myself included) have contracted the Covid-19 Virus. We obtained Negative Tests before sailing and symptoms started Two to Three days before sailing ended.

We immediately got tested the day we disembarked and those 3 tests came back Positive. We feel wronged by Carnival Cruise Lines for allowing this to happen, especially considering that they tried to keep it quiet, knowing they had Sick Crew Members onboard and that they allowed people who sailed on the previous infected cruise to re-cruise.

We believe we should have been informed, of the infected status of the ship, and given the choice of a Refund or at the least Cruise Credits for a future sailing. Now we believe we are entitled to much more.

We only know this because we spoke to a woman who sailed out of Florida and through the Panama Canal to Seattle, WA. She told us how her Husband had gotten Covid while on the ship, but they still allowed her to re-cruise {but not him}. My family should not be suffering like this. I am 39, and my in-laws are both over 70, and all are having a rough go.

We feel wronged by Carnival and believe them to have been negligent regarding the health and safety of their passengers and crew.

I took a cruise on the Carnival legend on april 3,2022. Very bad experience.

I had to call security 2 times on this issue — nothing done. Reservation number v42sz5. Notified guest services onboard of the issue, nothing done. After returning, I tried to call carnival cruise line guest services but they were not taking calls. I submitted a request for a refund under the 110% cruise guarantee. No response. I notified uplift of the issue) the company that financed the cruise — nothing done

I was told by Kaleb Flowers that if I wasn’t for sure that my 23 year old daughter wasn’t able to commit to her reservation that if I get insurance that will cover her in order to get a 100% refunded. I asked him if it would be a problem if someone else to go in her spot? He stated not at all. After 16 times trying to reach him & left over a dozen of messages, I still haven’t got it resolved with him. So I reached out to 5 other agents, & 4 of them are explaining to me that I have to pay a penalty which was never explained on the recorded conversation upon giving him my full method of payment that evening. Now I’m losing out & feel extremely misled of the entire upcoming cruise . All I wanted is to put my aunts name in the replacement of my daughters name. Had I known I could’ve made other decisions to travel elsewhere. I’m stuck & it’s not fair 😡

mostly the pool where dirty by the biggening of the day. The entertainment was very bad. the emergency drill didn't work at all. there was no staff in the point of meeting (I was section A6). Friday evening, I notice a rash over my belly, and I called medical services in 1845 no one answer the phone #. by calling guess services they transfer me to the emergency line and try to charge me $180 for an afterhours visit or emergency. a rash is not an emergency so I planned to treat next day. by the time I had the Doctor Appt was Tuesday. I had my wound spread all over my belly, arm and legs with blisters very painful and burning. also, I returned from the cruise with a frequent cough and runny nose, sore throat. The Dr mention I have Staph infection Wich is usually acquired by hot tub.

This condition has led to permanent damage and life-treating consequences. I definitely agree to acquire on Thursday the sea day and notice the rash on Friday (another sea day).

I' m currently in treatment fighting with this infection. otherwise, I will publish all this information in the social media and news to open the eye of people, so at this point the cruises get to gain $ back.

I was trying to change my rate code The first lady I spoke with said she couldn’t help me at all and transferred me to another lady who I had to email 4 different screenshots of the code and my VIFP number and name to, then put me on hold for 45 mins just to come back and tell me the new rate code, I was trying to switch too was a glitch and she couldn’t help me so she transferred me to another person who I also had to email multiple things to and was an the phone for another hour with said the same thing. In the end I got no help and wasted over 2 hours talking and emailing for nothing! I’m just very dissatisfied!

Dear Carnival

I am writing to you regarding a cruise that I recently returned. Our cruise was scheduled for 5 days and was shortened to 4 days. We were told we would receive a comp for the day but it never happened. Booking # S09GQ6 and T52NG4.

We all are Carnival shareholders and I understand we need to make a profit. However, this was the worst cruise I have ever been on. My concerns are I have 38 people scheduled for a Carnival Breeze Cruise leaving Galveston October 2, 2022.

The cruise ship arrived late and for embarkation we were told to show up sometime between 3 p.m. and 6 p.m. We arrived at 3:10 and we had to wait 3 ½ hours in the hot sun since you didn’t allow any times to be scheduled. Once on board we went to the Kiosk machine and of course it would let you use a credit card to put money on your account. Also the internet never worked the entire cruise. Because your systems had internet issues, I couldn’t book the Cheers package as I always do. I was charged the new May 1st rate instead of the reduced rate of $51. I went to your customer service desk 3 times and waited over 90 minutes each time with no resolution. I was told to go up the bar since they handle the Cheers package. After paying full price for the Cheers package I was charged for drinks I didn’t order.

You list your Carnival Values as, Ensure safe, responsible and secure operations, warmly welcome our guests and team members to our home, making them feel a part of the Carnival family, embrace our diversity and be inclusive, show trust, care and respect for each other, our ships and the environment, anticipate needs, respond rapidly & own issues until they are resolved” As a guest on this ship, I did not feel these values.

I would appreciate us being compensated for all the issue we incurred on this cruise. I am not asking for my money back, credit to book another cruise would greatly be appreciated. I truly believe and trust as a Carnival shareholder we will receive some type of resolution.

Thank you,

Carnival Shareholder #[protected] #[protected]

The first thing our cruise was cut short we were to leave on April 30, 2022 at 4pm and we didn't leave until Sunday at 7:20pm, everyone was instructed to arrive between 3 to 5 pm it was a crazy mad house I can't even begin to describe no one new were to go the employees couldn't even help it was a mob of people. Everyone was getting very frustrated it was hot, humid, tempers were starting to get rise I was getting a little scared. We finally got on the ship the crew members were very pleasant trying there best to help everyone get settled in. My family went to dinner that 6:00 dinning the staff was great, but he food was cold and tasted terrible, I felt well its the first night things will get better, nope just worse. We were instructed we need to down load the app on our cell phones this was new to us, my couldn't down load this right then it took some time, my 2 sisters phone never could down load this app. , the question why do I have to have a certain phone to please Carnival Cruise Line not everyone has a cell phone, no paper menus in the restaurant. And once again the food was terrible the steaks were full of Grissel not a one person at the table was happy with her food. The water that was put on our table tasted like swimming pool water. We left the dining and went to a supposably show that's not entertainment the singing was terrible people were snickering at the people trying to sing. The next morning we found some breakfast to eat well once again we got some fake eggs, fake sausage, steal toast, very little fresh fruit at this point I'm ready to go back home. We tried going to the pools and each one was so over crowed it wasn't safe then for lunch a sandwich was this even real lunch meat I asked to attendant. When we reached Cozumel Mexico I wanted to run from the ship to find a restaurant to get a descent meal. When we returned from the island we got ready for dinner only to be disappointed with food we ordered again only to send it back the food was awful. I have sailed with Carnival serval times in the past this was the worst experience ever I was never so board on a cruise and starved on a cruise before. I could go on and on about the cruise but I will stop I want to forget this night mare.

I was injured going from Lido Deck pool to my seat. Floor was so hot and I was walking quickly and soon as I hit top of stairs I fell and injured my knee which after going to my doctor at home had it x-rayed and looked at. I have water on knee now and still wrapped up. This was on Tuesday and 3/29 and I did nothing rest of the time on ship. I was brought to medical on 3rd deck by wheelchair and they did not want to look at me. They said no doctor was in and I asked for antiseptic to clean wounds and they said no because of covid. I asked that they could give it to me and I will clean and they said no and handed me 3 bandaids and said antiseptic is inside. They handed me sleeve to put on my knee and said they would charge my account $14.98, all while in wheelchair. They wheeled me back to room and I just did very little for next 4 days. I tried getting off at Grand Turk after staying inside at Amber Cove and it hurt to much.

I went to my doctor at home and had xrays and I have a torn meniscus and water on the knee which I never had before.

Just to make sure what I am saying, I felt Carnival was negligent with the blue flooring (see picture) used between the pool and the steps. Everyone in pool was saying that this blue material was So hot they felt the bottom of their feet were 2nd degree burned (as an expression) as they walked from lounge chair to pool. We saw some kids left their shoes by the pool too. I felt Carnival was responsible because I left pool and was walking quickly over blue flooring and when I hit the step flooring I went flying in the air. I landed on steps and my left leg hit those black strips on floor and tore open my foot and knee hit step. I feel at minimum there should have been sign for HOT flooring or use foot ware up and back from pool. This would not make people run and fall.

I feel I should be reimbursed for my cruise because of the above reasoning. Your crew (one by pool and other came down in white Captain type uniform) documented everything at the pool and got my name and room number. Also, I and your crew took pictures of where I fell and like I said is well documented. Stateroom OS Suite 9415 Mardi Gras 3/26/22-4/02/22

Michael Greco

email is [protected]@aol.com

home is [protected]

cell is [protected]

Due to the ongoing Covid mess my husband and I filed forms to receive refunds on 4 cruises. So far we have gotten nothing it’s been over three months now I still am paying a loan associated with one of the cruises I really would like to get my money back. I don’t know who to contact about this I have called in and they just say well you have to wait there’s a long line. I need to get paid it’s a lot of money of mine. Are they going to keep it? Am I ever going to get my refund? I haven’t heard anything from them about it at all.

I sailed on the Carnival Breeze, it was suppose to be a 5 day cruise, from April 30th to May 5th, Carnival changed it to a 4 day cruise, sailing from May 1, to May 5, 2022. I have not been refunded for the day Carnival took away. I was only refunded the port fees of $17. I purchased a Carnival excursion for $100. The excursion was suppose to last from 9am to 5pm. Carnival said there was a delay and change the time from 9am to 11am. Carnival transported me to the beach the excursion was on, we arrived at Noon and Carnival transported us back to the port at 2:50. I only attended 2 hours and 45 minutes at the excursion. I am unvaccinated and exempt. Carnival said for safety precautions I would have to take a covid test upon entering the ship and back from Mexico, which would be a charge of $150. I was only tested getting on to the ship. I was not tested coming back from Mexico. I would like half of my money back for the covid test being carnival lied and put everyone at risk. I was not testing coming back. I would like half being they did test me getting onto the ship, but not returning. They say they follow CDC guidelines and that is a lie.

Hi, I booked a cruise with Carnival (as I’ve done several times in the past) for the Carnival Elation - 5-day sailing on 12/21/2020 (F*****). It was to be a family trip for the Christmas season; however, it was cancelled due to the pandemic. When we contacted our vacation planner – Christina Mabaquiao - immediately after the cancellation about refunding the deposit, she urged us to reconsider. She offered us the option to keep our deposit to use for a future cruise booking and also compensation in the amount of $300 of onboard credit for our next sailing. We originally declined but she was insistent and told us that it would be a bonus for future sailings. She gave no timeline for use and said it could be used on any future sailing. After we finally agreed, she told us to contact her when we were ready to book our next cruise. She was also assisting my sister with postponing her cruise (she was booked for the same sailing). My sister also received the compensation offer. However, my sister was able to rebook her cruise for August 2021, but it was cancelled again. She rebooked for December 2021 and was able to use her onboard credit effortlessly, using the same vacation planner to assist with both bookings. Christina also attempted to book us on the same August 2021 cruise (N*****), but we were unable to go due to reduction in work hours, normal pandemic issues and my new pregnancy. However, Christina confirmed that our deposit and onboard cruise credit was still viable when my sister booked her December 2021 cruise as we wanted to keep the promotion despite money being hard.

Finally, after giving birth to my son on April 8, 2022, being fully vaccinated and being financially stable again, my family and I decided to plan a new cruise for the 2022 season. I contacted Carnival via phone on April 25, 2022 in order to get some assistance with making a new reservation for myself and my family. Despite the crazy long hold time, I was able to speak with a representative who was not very helpful. She was unable to get information about the onboard credit and kept me on hold for a total call time of 1 hour and 18 minutes and 45 seconds. The call ended with no resolution and I was disconnected from the call after receiving no response from the representative. I was finally able to retrieve Christina’s cellphone number (she provided it to my family to assist with booking future cruises). She told us that she was no longer with Carnival, but provided us with another representative (Daniel “Dan” Eckler – ext. 82361). We played phone tag with him for a while. I attempted to contact Carnival again while we waited for him to contact us back. I was able to get connected with someone before again being disconnected while being placed on hold for a lengthy time to “retrieve some information”. Dan contacted us back. We told him that my family and I wanted to go on the Carnival Sunshine July 23, 2022 cruise from Charleston. Most of the family had already been booked, but we wanted to book our room with our deposit and to confirm the amount of our onboard credit (my sister confirmed $300 was what she received and we wanted to confirm that). He informed us that the “promotion” had ended in March 2022. I became frustrated because I had received no correspondence letting me know that there was a deadline, especially since Christina had told us it would be available for our future cruise. Dan, though he attempted to be helpful and was polite, appeared to dismiss the concern and just disregarded my comments. I reviewed my email and again confirmed no email was sent via Carnival (despite any past cruise confirmations coming to my email easily and continuing to come to this day). I requested to speak with a supervisor and he agreed. After a very lengthy hold time, Dan returned to the call and reported that the supervisor he spoke with had said nothing could be done. I asked to speak with the supervisor and he mentioned that she would say the same. I was adamant as I simply wanted to get clarification and provide additional details. After some time, I was connected to both Dan and the supervisor. The supervisor was immediately defensive (to my confusion). She continued to talk over me, insult me (by saying that people often forgot about cruise credits) and then dismissed my comments without any empathy or request for additional information. She was impatient and rude, despite her supposedly holding a position of authority in a customer service-heavy business. I attempted to contact Carnival again on May 2, 2022 to complete my booking and to attempt to contact someone in customer service/guest relations. I booked my cruise and asked for the number to Guest Relations. I was told that the number is not given out and instead she would have to connect me. I agreed and thanked her. She told me to hold and then a survey came on (which I completed) and the call was disconnected at completion. I attempted to contact Carnival again shortly after, to a very long hold time, and was connected to a representative and requested the guest relations again. She agreed and again I was put on hold and then disconnected.

I continue to be upset about missing out on the onboard credits promised to me in 2020 at the beginning of such a confusing and chaotic time caused by the pandemic. I understand that communications went out, but I can completely confirm that I, nor my husband, received any type of communication of the sort. I would never miss an opportunity like that and would have initiated plans earlier had a deadline been identified to me. I am requesting some type of contact from Carnival. I and my family are long-time Carnival cruisers and have been adamant about sharing the positives about cruising on Carnival ships. This entire instance has been disheartening. I find the lack of communication, empathy and customer service to be appalling. Especially as all other interactions prior to this have been so genuinely positive. I am hoping to be able be able to get someone to reconsider, so I can utilize my onboard credit to have an amazing time with my family who have, like many others, been affected so deeply by this pandemic and isolation over the past 2 years. Thank you so much in advance to whomever receives this and responds!

The Wilsons

Hi my name is Richard Beers. VIFP#[protected]

I had a cruise booked for June 24, 2022 for three days. Booking number was R65RWO. It was just for myself. On Jan.21,2022 I called to change the date and add my wife. So I called and booked a new cruise with the same booking number on Apr. 4, 2022 for May 6, 2022 for 3 days and was told I would owe $376.83. I agreed and assumed they were going to bill my credit card as always.

We had a family emergency and I called to change the date of the May 6, 2022 cruise for later in the future or a credit. The lady I spoke with was Susan Standish

and she told me the cruise was cancelled due to non-payment. She said they tried to reach me for payment but was unsuccessful. I didn't receive any phone messages or text. In fact they were sending me emails regarding the cruise all along, nothing about it being cancelled. She told me to send a email explaining the details so that I can receive the $300.00 penalty they charged me. All we want to do is book another cruise. It wasn't our fault that it wasn't paid.

If you go back and look at all of our cruises you will see that it always goes on our Mastercard on file. We have always paid as promised. Please advise.

Sincerely,

Rick Beers

[protected]

Direct Management

Your Property Management Connection

My wife and I are celebrating our 40th anniversary and decided to take a Carnival Cruise to Alaska on May 10, 2022. We bought a shore excursion for $285.98 and the Value Internet Plan for $81.60 - total $367.58. My payments include $200 on board credit, $119.18 in gift cards, and $48.40 credit card. The payment was made online and received an error after clicking the "submit payment". The error negatively affected me. It drained my gift cards ($119.18), reduced my on-board credit by $81.60, charged my credit card $48.40. I did get a email saying I received my Value Internet plan, but not my excursion! I've spent hours on the phone with Carnival without any resolution. On 4/28, I spent 4.5 hours on the phone with them. They said they would have it resolved on Friday, 4/29. It wasn't. Call them back and spent another 4 hours on the phone. They said they would have it fixed on Monday, 5/2. It wasn't again. I want my shore excursion that I've paid for.

I made a reservation for August 2020 departing from San Juan, Puerto Rico paying $200 dollars in deposit for me and my husband. Covid hit and everything was canceled. Carnival offered us a credit to use in the future and so we hope to use it in a future cruising. I made a new booking before March 31st 2022 departing from Florida at the Carnival Mardi Grass leaving 06/25/22 #V66LQ9. I had $600 in credit offered by Carnival and $200 more towards a new booking for going to a Marriot Timeshare presentation. It was applied to the booking with no problem. We were happy and were expecting to make final payment to depart from Florida.

The payment was due on march and I never received a reminder for due payment or notice of cancellation from Carnival. I found out because I went online to verify my reservation on the Carnival website and make a payment I couldn't find it. When I called to ask what happened I was told it was canceled that full payment was never received that I had lost all the cruise credits and that they were going to try to re-book it. They had me waiting on the phone for more than 45 minutes and all the sudden the line got disconnected, when I called back it said Carnival offices were closed for the day. They only sent me an email to make final payment the same day. I did not do because I was not explained the new cruise rate. Next day I received a notification by email requesting payment for this booking two times. I guess this time I have to pay more and since no credit were given Carnival remember to send a notification.

I called the day after to follow up and was told they can only give me a new cruise rate with no credits that I lost all of them and that if I wanted more help, I needed to talk to the resolution center. I agreed and said OK transfer me to the resolution center. After and hour on the phone waiting the person talking to me told me that she was reading the notes that she will get back to me, all the sudden all I hear is the that I got disconnected one more time. I did not get to hear from the resolution center nor called me back to ask me if the matter was solved.

I called again on 05/02/22 to try to finally re-book a future cruise making use of my $300 deposit and I was told that they could not do anything with the booking that will have to transfer me to someone else. I explained that I have not solved the issue because every time I have tried to do so someone hung up on me and did not consult me or explained the procedure to get my deposit back or use on a future cruise.

JUST BE AWARE IF YOU BOOK A NEW RESERVATION THEY WILL HAVE SOMEONE TO HELP YOU INMEDIATELY BUT ONCE YOU HAVE MAKE THE RESERVATION AND YOU NEED HELP WITH ANYTHING ELSE THEY WILL HAVE YOU HOLDING IN LINE FOR LONGER PERIODS AND/OR NOT HELP YOU AT ALL.

IF YOU ARE LOOKING TO TALK TO SOMEONE, THEY WILL HAVE YOU WAITING MORE TIME AND DISCONNECT PHONE CALL WITH NO REGRETS LEAVING YOU WITH AN ISSUE NOT SOLVED.

IF YOU HAVE ANY BOOKING WITH CREDITS BETTER MAKE THE FINAL PAYMENT ON TIME DON'T EXPECT ANY FUTURE NOTIFICATIONS THEY SIMPLY WON'T DO IT. BUT IF YOU OWE THEM MONEY WITH NO CREDITS EXPECT NOTIFICATIONS FOR SURE.

I AM NOT PLANNING TO CRUISE WITH CARNIVAL AGAIN. THANK YOU CARNIVAL!

I booked a cruise on Norweigen and due to misinformation I was not able to make the cruise. I cntacted customer resolutions and the agent who booked the cruise and flight to Barcelona Spain. I called agent named Latoya and left a message 10 days ago and have not heard from her or the resolution people who I also contacted on the same time, I have booked several cruises with your line but unless I get resolution on this issue I will never cruise with any lines owened by you.