Carnival Cruise Lines
Reviews and Complaints

I cancelled a cruise July 2021, today June 2022 I still have not received my gift card refund for that cruise. I have called every month about this speaking with different people and everyone sends an escalation email to the department. I was told that if the email was not sent by a rep in the correct format then gift cards dept will not give me my refund. I spoke to Melissa in particular who told me that she would send the email in the correct format and follow up with me. Its been weeks and no follow up. Today, I spoke with a new agent who was able to reach Melissa for me. She came back to the line and told me that she had reached Melissa and that I must keep waiting. I asked if I could speak with a supervisor but the agent transferred me to Melissa who was very rude and nasty with me. I asked Melissa if I could speak with a supervisor because I felt like she was dismissive. She laughed and hung up on me.

This is regarding our cruise on Carnival Spirit from Seattle to Alaska, departing on June 9th, 2022 and returning on June 15, 2022.

We had to endure a transgender man dressed in vulgar and indecent clothing the entire cruise. This individual was never confronted by any officer or security on board. We personally witnessed this many times during the cruise, so much so the crew even allowed the photo crew to take formal and casual photos of him. He performed disgusting dancing, twerking, and removing part of his clothing. There were children present on this cruise and witnessed his behavior. He was allowed in all dining venues dressed in fishnet stockings, short shorts, bra and garter belts. Openly, stating he was on the cruise to have sex with males or females. No area was off limits to his consistent attire he wore, his indecency and crude behavior should not have been allowed.

I understand it is “pride month” however, individuals need to understand there is a level of decency one should uphold when in a public environment. Ones choice of gender does not preclude or exempt them from acting appropriate in public settings. A company should enforce standards across the board and not allow such behavior.

Myself, and cruise companions were disgusted by having to see this behavior everyday of the cruise. Our cruise was not enjoyable due to this individuals behavior and that of the staff of Carnival not enforcing the dress code and condoning inappropriate behavior by this individual. Twerking and stripping off what few clothes one had on and grinding on the rails as if he was in a strip club and exposing his male body parts that couldn’t be covered because the clothing he had on was not enough to cover his body is literally appalling!

Carnival needs to remedy our cruise and they need to enforce a standard of decency and attire that should be maintained at all times and by all sex’s and/or genders. Public indecency and this behavior should not be witnessed by minors or families who are lead to believe that Carnival is a “family friendly” cruise line.

I wish I could give positive feedback on our cruise however, this cruise was subpar on so many levels, from extremely long food lines, food arriving late and cold in the dining room. The cruise ship was dirty and no COVID processes we’re in place, yet a mandatory COVID test and people were allowed served them selves food and they allowed people to fill their own water bottles. No levels of safety put in place.

I would like to discuss this matter and share photos of the individual to include photos of the individual taken by Carnival employees and on display in the photo area. Someone at Corporate needs to address this incident and how they will not allow this behavior and this type of clothing to be worn on board in the future. families, beware of the environment and behavior that Carnival is allowing. #carnivalspirit #carnivalcomplaint #carnivalcoporate #carnivalcruise

Claim no. 22CCL03212

We had to cancel the cruise starting from Tempa on 2Nd may. Within 48 hrs of making reservation because of personal reason.

One of the member of group of for had Simpson of Covid and her spouse was not ready to travel with this. It may affect the whole cruise trip.

I got part of refund but they deducted almost 200 per pessenger (Group of 4 members)

Finally we got only FCC OF 225 $.

Which is valid 25 th may 2023.

As will be going to India in first week of August

and will not be back till end 2023.

I request you for full amount of refund of 400$ and not only 225$.

You may allow to use my partner this amount along with his amount.

Give

Thanks

Bharat Desai

[protected]

GRPR-ss-PA-[protected]-2 CARNIVALPARADISE 05/16/2022

V68BW8 R115. Still May 25 2022

I have emailed and contacted, used online forms, Multiple time, guest service, past guest, ccl department, online and other emails, with no response, i have completed/return all information requested from them, with what i have paid, suites and rooms, number of days and trips i have taken, I should show diamond level, for your records,

incident number [protected] and [protected], [protected], [protected]-000426 and more case filed with carnival with no resolutions

I started this in march, april and may, now we are in june, 2022

my profile [protected]

We have been cruising Carnival for just shy of 30 years and after this last cruise, we probably will never cruise them again! I have a set of pearls, pearl bracelet, set of pearl earrings and set of pearl and diamond earrings that came up missing. I turned in a missing item report and no real response. Add to that the fact that we never received a copy of our vacation protection policy and can't get a response from Carnival for that either after numerous attempts. One thing they have done, however, is delete almost thirty years of cruises and put us back to never having sailed with them before. I used to own a travel agency and if I experienced anything like this at that time I would certainly advise people not to cruise with Carnival. WHAT is going on? I am furious right now at the lack of customer service and support from Carnival. I would greatly appreciate some help from Carnival!

Booking #T91GX0

Carnival Sunshine

May 14, 2022

My problem relates to the verall expericince with trying to get a simple question answered. How can i get someone to call me to discuss something on an upcoming cruise in July out of New Orleans. Your phone service is pathetic because even after requesting a call back i had to wait 10 minutes after i was connected. When someone did answer the phone, she was not the right person and her attitude was not helpful. My expericence with Caniival this far has been very poor and i would like to discuss the issue with someone.

I have a cruise on Carnival scheduled for Friday. I tested positive for COVID. I told them right away. The website states they will give a credit for a future cruise., which is what I expected.

However the girl said I get a "refund" in the amount of about 25% of the total cruise cost. I told her I wished a credit, and she said I had to rebook right then, when I hadn't spoken to my travel companion about future dates.

Then she told me to send an email to some address where no one answers. I have no idea what to do. I was on hold for over an hour.

My family and I went on Carnival Paradise to celebrate my our 27th wedding anniversary and my son's 20th birthday on 5/26/2022 out of Tampa, FL.

We are frequent cruisers, choosing to sail on Carnival only. On our last day, as soon as the ship docked, both my sons were awakened by police banging on their stateroom door. They immediately asked for identification, and both provided their driver's license. Immediately, my oldest son, Ivan Angel Figueroa was detained with no explanation. My other son, who was also in the room, came running over to my stateroom to share what had occurred. I, their mom, caught a nervous breakdown after I had learned what took place. My husband and I rushed to get dressed, grab my son's belongings and went to see who we can speak to get answers.

All employees were extremely rude, and one even responded, "you'll know soon why he was detained". When trying to come off the ship, my youngest son, Anthony Figueroa gave his sign and sail card, he was then asked, "Where is Ivan?" He responded, "he was detained". He then was advised that he would be detained as well, again, with no explanation. I was a nervous wreck, crying, trying to get answers but everyone continued to be rude.

After a few hours, when they realized that my son, Ivan Figueroa, was not the person wanted for murder, he was released. He had to get fingerprinted in order for him to prove that he was not the person wanted.

My youngest son, Anthony Figueroa, was still detained because one officer did not communicate with the other and after an hour, he was released.

This whole experience ruined our vacation, I can't sleep well and have been getting anxiety every time I think about it. My boys feel the same as well. It's so sad to say, that my youngest was happy to finally become gold member, and even after he was being detained, he asked, if he can keep his card, but was yelled at, "You can't have anything!" How disrespectful is that? Especially, after both were being confused.

I'm not sure if I'll sail Carnival again. Not because of the confusion but because of how the situation was handled and especially because of how we were treated. It was pure disgust.

We had a total of 9 in our group.

Booking and VIFP #

W91FS2

Ivan Figueroa - [protected]

Anthony Figueroa - [protected]

W91FD9

Milton Figueroa - [protected]

Joann Figueroa - [protected]

Disappointed in Carnival Staff and Customs Police,

Joann Figueroa

[protected]

We canceled our Carnival cruise due to Covid and we’re told we could get a full refund. Due to Carnival policy they refunded our deposit on the credit card we used back in 2020 that is no longer valid. We told Carnival we no longer have that credit card but they said they have to credit it to the credit card we used for the deposit. Chase has no record of a credit & they cannot help us since we no longer have a credit card with them. We have written and called Carnival numerous times, no help.

I booked a cruise pre-COVID. Carnival cancelled. I rebooked an upgraded. Carnival cancelled. I want my money back because I am not getting vaccinated for health reasons. I missed my window to get my refund because apparently Carnival set a deadline. I was having health problems when the refund deadline email went out so I missed. So now I have paid $2600 that I will never get to use. When I booked, there was no vaccine requirement.

So never book a cruise with Carnival because they can change the rules anytime they choose and don't care how much money or yours the they keep/steal from you.

Thomas White

I am right now on the Carnival Mardi Gras my folio number is 79758… On Tuesday I tested positive for Covid… It states when you test positive you’re quarantine in YOUR cabin, I was not I was putting another cabin without my balcony which I am a claustrophobic person and would not take a cruise unless I had a balcony… Today I requested a COVID retest, they refused… They said they will retest in five days… And five days I will not be on the ship… I requested it because I feel it might’ve been a false reading and when I told him that I was probably hung up on… I called him back got a hold of another person, I might note that they never mention their names I asked her twice if she’s refusing me medical services and her Pat answer was we do not re-test before five days , she then said is there anything else I can help you with? This is a very unprofessional staff that is very rude….. I will add that my roommate had Covid and moved to another room and when I was checked positive I have no symptoms or anything I’m as healthy as can be…

I am booked for a on carnival breeze in June. We have a family of four, but my husband has had an emergency and cannot attend. I called and initially they said it would be just a lost at the last minute and that was fine but I could put someone in his place. Then penalty fee of $219. Why? I have already paid for him in full and Carnival has lost nothing, but charging more money for the same number of people and seems like such a rip off. I am so excited about taking my family on this cruise, but this has really put a black cloud over everything. I just don't get it.

I ordered a 100.00 gift card on 5/10/22 for a friends birthday. carnival took the 100. out of my account but never sent the gift card. I have spoken to over 6 people in the last two week. They still not have sent my gift card. I either want my money back or the gift card sent to me. Every associate I talk to says it is at corporate and hasn't been resolved yet.

Hello, I am contacting you all to get some help regarding a matter dealing with my cheers package. My wife and I are returning gold members. We were not offered the cheers package deal that our guests were on the same cruise for November ship on Valor. The discount they received offered the cheers package to them for FREE. They arent even gold members. I am highly dissatisfied with our treatment. Please assist us with this matter. We will be sailing on our 45th anniversary. Thanks

I was booked on the Horizon boat which left May 14,2022 for 8 days. I was late gettingto the port because the American Flight That I took was 6 hours late,

Upon getting to the boat at 3:30, I was informed I couldn't board because I was late.

I explain my situation to the person who was at the gate and they told me that

they couldn't do anything for me. I feel that it is totally unfair for me to lose all

my money for the cruise because of no fault of my own. I tried to get there but

there was no flight out. I have been waiting patiently for two years to go on

this cruise. It has been canceled for the past two years because of covid and I finally going to get a chance to go. I'm not asking for my money back, I'm asking

to be rebook on another cruise. It is so hard to save and paid over 3000,00 dollars for a trip and to lose everything because of the flight being late. I was just told that this happens all the time. I feel that the person at the gate could have at least try to accommodate me and my fiancé in some way. People work hard and they dream of going on vacation and it just break my heart that we lose everything at no fault of my own. I'm asking if you could make a exception just this once and let me rebook my cruise.

I have 2 rooms booked. One of the rooms should not reflect me but to make that change, it is a $170.00 increase. I have already paid for this room so I am not sure why I have to pay an increase just to put the correct people in the room. Both my daughters have VIFP numbers. I was told the rate I originally purchased the room at is no longer available. I purchased the room 4 hours ago! I asked to cancel the reservation and was told I would have to pay a penalty. I have already purchased this SAME cruise in a different room! I am double booked. WHY cant this be fixed?

The Carnival Ship Spirit sailed out of Miami, through the Panama Canal and into Seattle, arriving in Seattle May 3rd, then out of Seattle to Alaska. Carnival then knowingly and willingly let the ship Carnival Spirit sail with infected passengers and crew members and did nothing to notify the existing passengers or new boarding passengers of the Infection, resulting in many more passengers and additional crew getting sick. Carnival Cruise Lines is currently being investigated by the CDC over knowingly allowing an infected ship to continue sailing, without informing their passengers of the infected status of the ship. My family was on that ship and now 3 of the 4 of us (myself included) have contracted the Covid-19 Virus. We obtained negative tests before sailing and symptoms started two to three days before sailing ended.

We immediately got tested the day we disembarked and those 3 tests came back Positive. We feel wronged by Carnival Cruise Lines for allowing this to happen, especially considering that they tried to keep it quiet, knowing they had Sick Crew Members onboard and that they allowed people who sailed on the previous infected cruise to re-cruise.

We believe we should have been informed, of the infected status of the ship, and given the choice of a refund or at the least Cruise Credits for a future sailing. Now we believe we are entitled to much more.

We only found out about the ship's condition "Orange" status through one of the cruise excursions operators and we spoke to a woman who sailed out of Florida and through the Panama Canal to Seattle, WA. She told us how her husband had gotten Covid while on the ship, but they still allowed her to re-cruise {but not him}. My family should not be suffering like this. My wife and I are both over 70 (our daughter-in-law who is also ill is 39), and we are all having a rough go.

We feel wronged by Carnival and believe them to have been negligent regarding the health and safety of their passengers and crew.

Carnival knowingly and willingly let the ship Carnival Spirit Sail with Infected Passengers and Crew Members and did nothing to notify Existing Passengers or New Boarding Passengers of the Infection.

Resulting in many passengers and additional crew getting Sick.

Carnival Cruise Lines is currently being investigated by the CDC over, knowingly, allowing an infected ship to continue sailing, without informing their passengers of the infected status of the ship. My family was on that ship and now 3 of the 4 of us (myself included) have contracted the Covid-19 Virus. We obtained Negative Tests before sailing and symptoms started Two to Three days before sailing ended.

We immediately got tested the day we disembarked and those 3 tests came back Positive. We feel wronged by Carnival Cruise Lines for allowing this to happen, especially considering that they tried to keep it quiet, knowing they had Sick Crew Members onboard and that they allowed people who sailed on the previous infected cruise to re-cruise.

We believe we should have been informed, of the infected status of the ship, and given the choice of a Refund or at the least Cruise Credits for a future sailing. Now we believe we are entitled to much more.

We only know this because we spoke to a woman who sailed out of Florida and through the Panama Canal to Seattle, WA. She told us how her Husband had gotten Covid while on the ship, but they still allowed her to re-cruise {but not him}. My family should not be suffering like this. I am 39, and my in-laws are both over 70, and all are having a rough go.

We feel wronged by Carnival and believe them to have been negligent regarding the health and safety of their passengers and crew.

I took a cruise on the Carnival legend on april 3,2022. Very bad experience.

I had to call security 2 times on this issue — nothing done. Reservation number v42sz5. Notified guest services onboard of the issue, nothing done. After returning, I tried to call carnival cruise line guest services but they were not taking calls. I submitted a request for a refund under the 110% cruise guarantee. No response. I notified uplift of the issue) the company that financed the cruise — nothing done

I was told by Kaleb Flowers that if I wasn’t for sure that my 23 year old daughter wasn’t able to commit to her reservation that if I get insurance that will cover her in order to get a 100% refunded. I asked him if it would be a problem if someone else to go in her spot? He stated not at all. After 16 times trying to reach him & left over a dozen of messages, I still haven’t got it resolved with him. So I reached out to 5 other agents, & 4 of them are explaining to me that I have to pay a penalty which was never explained on the recorded conversation upon giving him my full method of payment that evening. Now I’m losing out & feel extremely misled of the entire upcoming cruise . All I wanted is to put my aunts name in the replacement of my daughters name. Had I known I could’ve made other decisions to travel elsewhere. I’m stuck & it’s not fair 😡