Carnival Cruise Lines
reviews and complaints

My wife and I are booked on the Celebration Transatlantic on Nov. 6. My mother just decided she wanted to join us, so I booked a cabin for her, but the system did not allow me to book her on the same deck. We are booked on deck 4, my mother deck 14. I called Carnival and spoke with 2 managers (as high as I could go), and non of them were able to honor my request to downgrade my legally blind mom from deck 14 to 4 - to be close to us. Instead, they offered to upgrade us to deck 14, for an additional fee, which we declined of course. My wife and I both have over 100 nights each with Carnival, and are shareholders, and we are very upset to be treated like this.

My wife and I recently had a cruise and photos taken by the Pixels Gallery. We decided to purchase some prints and also the rights to the original photo by way of a JPG file. The attendant informed us that they could not and would not load the purchased rights to the photo to a thumb drive or USB drive because of problems that may occur to the file. They will instead load it onto your phone. They insisted that it would be the same size as original and perfect to reproduce or print. With hesitation, I did. Upon returning home I tried to load the photo from my phone onto my computer and noticed that the attendant loaded it onto a screenshot file instead of a photo file. When opening the file, it opens with all the surrounding data from a screenshot and cannot be edited without cropping and reducing the original photo. This makes it useless for me and my wife.

I am disappointed. I did not get what was promised by the attendant.

Clark D. Tomkinson

Debbi L. Tomkinson

Ship; Carnival Panorama

Sailing Dates; 10/01-10/08/2022

Folio;97668

Cabin; 8461

Account; 58186

Purchase Price; $66.94

Very Disappointed

We sailed on 1st october 2022. From sydney international terminal. Circular quay.. Our boarding time was 1.0 clock... We were waiting to board for 4hours and 20 minutes outside in rain then sun and whatever the heavens opened up on us... The ship was carnival splender.. No explanation as what happened.. Nothing... Terrible.. People were complaining... Never has that happened to us and we have been on 3 cruises with you... Also you need to police the fact that people put their towels.. Belonging on chairs.. Sunbeds all day... So its impossible to get a chair around the pools... Overall the cruise was great... Food wonderful... Shows great... And our cruise director andy was wonderful... Yours wyn williams

hello my name is Travina Pitt I booked a Caribbean cruise in 2019 for my family the booking # 9HSZ96 and due to covid 19 my cruise was cancelled on 04/10/2020 in which I had a $297.00 dollar deposit that was supposed to be used as credit on a new booking in which I booked another cruise booking # H63RQ7 and that cruise was cancelled also due to covid 19 on 09/22/2020 in which I had a deposit of $396.00 dollar and I was asked did I want a refund or a credit for any future cruise sailings and I asked for credit in the total amount of $693.00 dollar for both deposits in which I just booked a cruise for July 5 2023 sailing on carnival magic booking # G1X4C7 when I called to receive my cruise credit for my cruise on July 5 2023 I was told I had to write a email and explain why I have not used my credit in order to get my $693.00 dollars added to my booking #G1X4C7 my husband and I didn't feel comfortable cruising until now due to my husband and daughter health issues until covid was under control and everyone was vaccinated plus I was never given a date to use my credit and at this time I would like my credit to be added to my balance on my booking G1X4C7 thank you.

Hello, my name is Adrienne Bailey.

I was on the Carnival Valor August 13-18. First cruise ever as my children gifted me the trip for my 60th birthday. I stayed in cabin 2397, Booking number B7Q7D9. Unfortunately, I accidently left a small, travel aqua jewelry box containing several pieces of costume jewelry, a silver and black medical alert bracelet with my contact info & one very sentimental cushion cut white gold aquamarine ring. My poor husband is still paying on this ring as he recently purchased it for our 20th wedding anniversary. We are not well to do and cannot afford to replace it. I reached out to Carnival immediately and filed a report. I was sure they would find, as I contacted them before the ship sailed again. Also, I was certain I left it locked in the cabin safe. However, 30 days after filing a report, I was emailed a generic message stating that my jewelry has not been recovered. I didn't even get an I'm sorry! Also, no information was provided that they spoke to the room steward or the guest that stayed in the room after me. It appears that there was little effort to find my jewelry. The generic email was very disheartening! I enjoyed my cruise and was wanting to book another, but I am saddened by Carnival's response to my loss!

Sincerely,

Adrienne Bailey

forget things.

Adrienne Bailey

[protected]

[protected]@yahoo.com

On April 29,2021 we deny entry upon the ship after being checked in.We arrived at 14:50 and was checked in only to be told the captain wouldn't open the door.We arrived 40 minutes before departure and their policy was 30 minutes before sail you would be allowed to board.This is very mean intend especially when ship didn't set sail until 3:45.I have been on planes and they waited for passenger long after departure time.Due to their lack of empathy I would never book with Carnival or refer them to anyone.

I have been trying to get in touch with someone from Carnival Cruise Lines since the 18th of sept 2022 concerning our cruise that we were not able to take on the 17th of sept 2022 due to an injury sustained at the terminal prior to boarding the ship. Canot get no one on the phone nor cane anyone be reached via a email address. we had travel insurance, and they are saying because carnival cancelled the cruise beacause never boarded the insuran does not cover anything either. carnival has yet to issue a refund they did send a cancellation letter which i am figuring means they plan on keeping my money. does anyone know or can point me in the right direction to get some help.

Good Evening. I am a gold member of your great cruise line.

I have been on so many excursions with wonderful experiences. However. I encountered my first excursion that left me very frustrated on three levels;

1. I was lied to. I was told we'd spend two hours at the beach. We only spent 1 hour. I was told we'd go to a different beach than the one we were taken to which was dirty.

2. We were stranded in Puerto Plata for an hour waiting on our bus in 90 plus degree weather. No activity. Just waiting. That hour wait was the reason our beach trip was cut short.

3. Our tour guide told us there was no use complaining. That this carnival excursion was like New York. We can complain all we want. We would not get refunded for our troubles. When asked to be taken back to the ship I was told no and to be happy in a patronizing manner

I rarely complain about anything, but this experience was so frustrating that I wasted a whole day of my hard bought vacation that I am attempting to see if carnival would make it right. We paid 110 dollars for what turned out to be a disappointing day.

Thank you for listening.

Your loyal Member,

Eva J. Miano 404.785.4641

[protected]@gmail.com

I am highly disappointed in my first and probably last cruise. We had a horrible experience on the Best of Cozumel excursion. They took us to a filthy, nasty food shack where there were no clean bathrooms with no toilet paper or running water. We went to the Myan Ruins and were rushed through and didn't have time to see them or explore the area. The tour guide prided himself on getting done 30 minutes early. Not what I wanted. Also, the bathrooms there had no toilet seats, no doors to the stalls,and no toilet paper. Disgusting. The tour guide also asked if anyone was celebrating anything special. I said yes, my one year anniversary of being cancer-free and it was my first cruise. He marked it on his clipboard and said he would have something very special for me. On the tour bus he again went to his clipboard and pointed me out and said he would have something very special for me. At the lunch, again he came up to me and said he would have something very special for me. End of tour---Nothing! Also the tasting of chocolate was a hoax. We got to taste one piece of chocolate the size of a chocolate chip and a cocoa bean. Very disappointing.

The cruiseline does not adhere to covid precautions. Our room was not cleaned properly when we arrived. When we disembarked the ship it was a total mass of chaos. Thousands of people all crammed together trying to get off the ship.

I unfortunately had to call Carnival to change my passenger due to the individual having scheduled a surgery during the time of our departure. No way around it. It was disgusting to learn that my reservation had to be canceled and I lost over $600 dollars. Then I had to pay $745 dollars to get the new damn reservation and lost my $500 dollar on board credits. How is that fair? Im basically paying twice. It was not a circumstance that could be helped. Your passengers are getting screwed. This will be my last time.

Jerod Mitchell

booking G0W2W8

VIFP- [protected]

i took a cruise on sept 17- 22 of 2022 and still haven't gotten an response. i was very upset, because i didn't get to enjoy myself the way i should. i was at guest services most of my trip. for it to be my first cruise i will not do that again. i had bugs in my room.I still have the pictures. they didn't fix it until the last night. and only thing they did was move our room

We booked cruise from 9/17/22 to 9/24/22 for New England cruise with Carnival.

Book# Q95VS0.

Problems on the ship with Carnival.

1.The onboard app messaging never worked for me, talked to guest service, logout, reboot and login. it stopped after it worked for a few mins. it always said you were not connected to onboard WIFI. later one we kept trying but no luck.

The app is crap, but you have to pay Carnival to open the app, but it didn't work for you. it's a rip off

2. We bought transportation from Terminal to JFK on 9/24/2022.

We along with a lot of other customers waited for hours in the cold weather, no one from Carnival showed up to explain anything to us.

The bus stop service people told us they had no idea if there were buses coming to pick us up. As they said Carnival just sold tickets to us and never bother taking care of customers.

3. The ship named Magic is dated cruise ship, old and dark. no much going on .

Stay away from Carnival cruise. Not worth any penny of you money.

Tom

This is my last day on a 7 day cruise. I picked a dinner reservation between 5:30 - 9:00 pm. After the first 2 nights of checking in at 5:30pm and then waiting 20 minutes or longer, I was placed at the end of tables serving large groups. Laughter and conversations stopped as soon as I was seated and I became the center of attention. It was uncomfortable sharing my life with total strangers who seemed to be fixated on why I was alone. I hurried through my meal and left. I, a black woman, spent the rest of my time getting something from the Lido Deck, only to place my order of 1 grilled ham and cheese at the Deli and then waited while other cultures walk up place several orders (2 grilled ham and cheese: man), (tuna sandwich: woman) and get their food immediately. Needless to say my food sat and was cold, so I threw it away and snacked on the plate of fruit and lemonade. I went back to the Vista Restaurant on the 22nd of Sept. and I asked to not be place with anyone else. I was seated away from the large groups and was able to enjoy a glass of wine, alone. Finally. This morning, Sept. 23rd, I watched a man get picked over like I did and he became very upset. I was shocked that it happened again, but in a different location, “The Chocolate Extravaganza”. I am very new to cruising, but I spent a lot of this cruise watching and I am not sure that I like what I’ve seen or experienced. I can’t unsee, but I can plan better. I am disappointed. My feelings are hurt and I wanted to do more, but why when you don’t feel welcomed where you eat. I bragged about my Carnival Cruise in January, but I have nothing exciting to share about the 75% of this stay, when eating is part of survival on a cruise this long and you can’t get the same service as others aboard.

Signed,

Disappointed in 9201

I recently went on the Carnival Radiance from 9/9 - 9/12. I played in the casino on a cool electronic poker table. You have to use your room card to buy in. On 9/10 I bought in for $50 and quit the game with $63. When the cruise was over I saw the charge for $50, but no credit for $63. Essentially Carnival has stolen $50 from me. When I called Carnival they told me to contact "Ocean Players Club". I did this but they have no phone number and only accept electronic questions through their website and claim to respond in 2 business days. It has been over a week and heard nothing from them, meanwhile I have been robbed. I continue to try to reach out to Ocean Players Club, but get no response. This is a massive scam. Can somebody PLEASE HELP ME GET MY MONEY BACK.

Thanks,

Ryan

To whom this may concern this e-mail is in reference to Covid-19 procedures and compensation, traveled on the Mardi Gras on Aug 20, 2022, unfortunate contacted Covid-19 three days before departure notified Carnival on board at Customer Service twice was told to wait until arriving back home. Once at home Carnival continues to give me the run around according to their testing procedures you cannot board without a positive test so why won't they compensate me with what is supposed to be a Future Cruise Credit. I have sailed with Carnival a number of times this seems to be fixable. Sorry that it has to come down to this, but I've have reached out on several occasions spoke to numerous people to avail just hope this can be resolved not looking for a monetary refund but to be compensated for medical situation that was out of anybody control.

I don’t know where to start with how DISAPPOINTED I am with my cruise I just returned from.

Carnival Vista Z21QK1

The food was horrible Restaurant’s not bad but the buffet oh my goodness They had the same rice for 3-4 days maybe longer. Did not have good choices at all…..

The elevators only 2 worked 90% of the time!

Should have had 2 closets did not only had one not enough closet space when booked said there was 2 closets!1

The shows well not a show to me very poorly big disappointment compared to ones on previous cruises.

Seemed to be shorter time at ports

I have another cruise schedule for this month on the Dream I pray that it is better because as of right now if I hadn’t already booked the Dream I don’t know that I would

INC [protected] April 2020 cruise cancelled by Carnival due to COVID pause. Carnival sent link in email with option to opt for full refund or opt for future credit credit (FCC) with $300 per person onboard credit as an incenitive to allow Carnival to hold the funds and guarantee you will return to cruising by opting into FCC and not full refund.

Cruise Re-Booked for 11/14/20 for 13 guests. Cruise also cancelled due to exended pause in service. Funds and OBC moved to rebooked cruise for April 2022.

April cruise final pymt date was due January 22, 2022. It was extended few days by request (no problem getting to agent) as Carnival was expected to make announcement on their vaccination policy January 21, 2022. With not everyone vaccinated including kids, the update was deterimental to assess our elgibility to cruise. The announcment was vaccinated cruises would continue as announced and sent via email. This time NO link, only an option to call. We immediately tried calling Carnival to push the credits out since we were not elgible to cruise. The phone lines were not maned properly and Carnival was severely understaffed. Hold times were up to 4-6 hrs many times. This was a well known issue and discussed on Plat/Diamond Cruise Forums frequently. John Heald also addressed in a fb post. I had the priviledge to wait on hold many times for several hrs only to be disconnected by Carnival. This is evidnced by cell call logs and we are in the process of trying to obtain the call logs from landline phones (normally toll free calls are not documented). Unlike most others, when the notice went out, we only had a day to reach Carnival as were were at final pymt. In hindsight, we would have been better off and less stressed to take the full refund and book when elgible. I am a Platinum cruiser, not my first time booking. I have NEVER had a cruise to cancel. Now due to staffing issues on Carnival's behalf, I am told out of $1K and all OBC. This is wrong. I have supporting evidence of all. It started with I am no longer elgible for OBC since the cruise "cancelled" due to non-payment then I was told I was also charged penalty fees. I will take this to every level possible. Attorney, class action lawsuit. Whatever it takes. This is NO fault of my own, I done my part. I am not asking for a refud. I am asking for the penalty fees to be applied back to the FCC and the OBC to be applied to the account for all passengers. Call logs and evidence to support this is available upon request. It has all been provided to carnival's Executive Care team and they have refused to return the funds they took. This is the next step before taking this forward further.

I am writing to express the dissatisfaction with our last sailing. While previous sailings left me with positive experiences that I shared with many friends and family, this sailing in particular took me by surprise with the disappointment I came to endure.

I originally booked two rooms with the help of one of your vacation planners, Tona Gainey over the phone. Her knowledge and customer service was just about the only part of this trip I was happy with. One of the rooms was under my name, Jessica Morales (booking# D1R3R9) that also came with $200 of onboard credit. The second room was under my husband, Alexander Morales (booking# D1R4W9) that came with $500 of onboard credit. A few weeks after we booked, I called Tona to try and add additional rooms and guest but unfortunately the cruise was already booked close to capacity, and we were only able to add one more room with 5 guests. That third booking was under Maria Aguilar (booking# D9M1W9) and was including $200 onboard credits.

The day of sailing only 2 out of the 3 bookings were able to make it aboard. The third booking was denied at the port because of their vaccination status. Apparently only 3 of the unvaccinated children were approved to have a waiver. I'm sure you could imagine everyone's disappointment in not being allowed to follow through with our vacation plan and having to leave without our entire family. Once onboard, I attempted to change all of the people in bookings D1R3R9 and D1R4W9 into the suite of booking D9M1W9 since it had already been paid for. I was told by your guest relations staff that I would have to wait until we left the port because that room could still be sold to someone else, and I would have to return after we left the port. At this time, I also tried to add the drink package for my husband, oldest child and myself using our onboard credits when I was told that instead of the $500 credit under my husband's booking it was reduced to $269. I showed them the email confirmation that showed the credit was at $500 and was told that all your representative could do was send an email on our behalf to find out what happened.

As I was instructed, I returned once we set sail to try and change rooms when I was told that it had already been sold to someone else. I asked if I would be receiving a refund then since the room, I paid for was sold to someone else. I was instructed that I would have to call Carnival and speak to someone after the end of the cruise and there was nothing that could be done at that time. I also asked if there had been any updates on the incorrect credit we were given and was told that too would have to wait until after the sailing was over to try and get an answer.

It has been a little over a week that we sailed, and I have still received zero answers. I am not even able to talk to a live person about these issues because only recordings are available for customers who have already sailed and returned. When I tried to speak to someone the same day we returned, I was transferred three times to different departments who all said there was nothing they could do and would have to transfer me to someone else. I am extremely frustrated and disappointed. I would have loved to book again on a sailing to Hawaii and Alaska as my husband and I had planned, but I am not feeling the slightest bit of confidence in Carnivals service.

I played in the casino on the slot machines on Carnival Liberty on 09/09 and multiple times when trying to figure out how to add money from my players club winning balance or load a small amount of funds from my sign and sail account I had an error message that said see attendant a few different times and I thought nothing of it as I thought it was machine error and tried a different one. I do not gamble, and this was all new to me as this is my first carnival cruise. I believe my account to my sign and sail account has been fraudulently charged by the casino on this Carnival Liberty Ship. During a 30 -35-minute time span I was charged $725 to my sign and sail account over multiple different transactions. I was under the impression if my card was not in the machine then it ended my time on the machine. I now believe something happened on the machine when I left and either someone else played on it behind me and was able to use my little bit of winnings and also charge up my account. During that time, I was given a timeline of which machines I went to and times where I left the casino and came back in that short 30-minute time frame and, I was given conflicting information from the casino employee looking into this and then the casino manager would not even talk to me face to face when I insisted to let me see the cameras So I can understand the timeline better or talk to him in more detail about transactions on different machines they say I played on via watching the cameras but other machines show I played on them that do not match the time line the casino employee stated him and the manager saw. Also why do I have charges and show I was playing on machines during different 5-minute time spans when they said I left and came back. He said they looked at the cameras and gave me a timeline of the machines I played and when I got up to leave and when I came back during the time span from 12:10 AM on 09/10 to 12:43 AM. He kept saying the time printed from the slot machines didn't match up with transactions on my sign and sail account because no machine is on the same timeline as eastern because the machines came from Miami. Miami is eastern time. I feel like because I was a women and newbie casino player, they felt they could say whatever they wanted to cheat me out of the money I believe was stolen or system area on the machine part. When I asked for copies of the papers, he was showing me he said no. I then refused to not get copies of the papers they had so I could do my own investigation and match up and finally after going to talk to the casino manger again he came back with some of the papers and not all of them. It's very sad someone wants to have fun on the cruise and celebrate a birthday and be scammed by the casino. Not only the machines but your employees that work in the casino being such sharks. I'm very disappointed in Carnival and I don't plan to stop sharing my story with others in hopes you don't take advantage of anyone else. If you didn't have such terrible casino management then I would have had this solved before I left the cruise ship.

Sailed on the Spirit Ship 8/24/2022. On 8/30/2022 had spa service of hair service for 79.00 dollars. Tech was not qualified to perform this service. He was a young hispanic boy who was not qualified to perform this service he could not even blow dry hair properly or style hair. As aVIP member I would like a refund. Booking #X39QT7 Cabin #5130 I had multiple services performed in this

Spa totaling $494.92. I feel Carnival should be aware of their empl oyee's qualifications. I am a Loyal Carnival customer and would like this matter brought to your attention and taken care of. Thank you, Roberta Dahlberg [protected] [protected]@att.net