Carnival Cruise Lines

Joann Jackson ship carnival Glory cabin 6384 Booking Number C9C8J5,In receiving my luggage 🧳 ,1 had a whole in it ,The other one was cracked, They give me another one, It had a broken zipper and scratch up ,They told me one was usable, I can use one. Can you please give me a call at [protected], It will be highly appreciated. Then while in my room trying to sleep there was a noise ,Out side where I couldn't sleep. THANKS LOOKING FORWARD TO HEARING FROM SOMEONE, YOUR TRULY JOANN JACKSON.

We perched 2 bottles of Osuna Tequila at Mazatlan, Mex. and handed them in to Jerry when we reboarded, given him our name and cabin number.

The bottles when in separate bags and into a 3rd bag together.

When we did not received our package, we called that we had received our package, we were told we had to wait, for the couple to return to their cabin?

What we received were two bottles of Osuna Tequila of lessor valve with a green tag for the 6th floor. We were on the 10th floor.

My suggestion is a better solution of handling bordering liquor to be returned to the proper customer.

Per Carnival Cruise Lines Customer Service rep’s request over the telephone (after putting me on hold for what seemed like a long time, while she conferred with whomever,) on 9/30/22 I emailed Carnival Cruise Lines via [protected]@Carnival.com, filing a complaint of theft from my stateroom, while I was out on-shore…To date, I have not received a response from Carnival, acknowledging the receipt of my complaint; let alone letting me know if they are working to resolve the issue.

My booking number is B8L1G8. (For security reasons, logically, Carnival Cruise Lines should be able to access my personal info via the booking number.)

If via this board doesn’t get Carnival Cruise Lines to take actions, I will exercise my rights to go public with my complaint etc. So inconsiderate!

I bought a Movado Bold watch at the Fun Shops on 10/14/2022 while on the Freedom Cruise ship cabin#2304 booking#B9G1Q4. I was told by the lady I would get a $200.00 credit if I applied for a Carnival Master Card. I applied and was approved for the card the watch was $476.00 I have my Master Card statement and there is no discount 0f $200.00 the only reason I applied for the card was to get $200.00 off the watch the lady was telling people in the store if they applied for the Master Card they would get a discount on the item.

Dear Sir/Madam:

My name is Gregory Anthony Phillips. I've been on eight (8) Carnival cruises from 1998 to 2014 and I am a Gold member. That's adds up to a minimum of $16,000 I've spent cruising with Carnival over the years. My wife who will be 80 years old next year is currently in the hospital due to heart and other contributing ailments. Her doctors, family and I all agree that she should not go on the cruise I booked for her 80th birthday in 2023. To date I've put down $500 towards the 8-day cruise aboard the Magic which sails on September 8, 2023. Three (3) days ago I contacted Carnival to request a refund and was told they would only refund half ($250.00) of my payments towards this cruise. I looked up Carnival's refund policy and I totally disagree with their findings. Regardless, however, and never-the-less the rules, I feel that because of my past and loyal relationship with Carnival that I deserve a full refund of my down payments and I hope you will agree. My wife and I are both on Social Security and $250.00 is a lot of money to us these days. Please do the right thing and re-consider Carnival's decision and refund my total $500.00. For your convenience my Booking Confirmation No. is/was C9N2X2. I thank you for your considerations in this matter and pray you will do the right thing by us, and I look forward to your immediate response.

Sincerely,

Gregory Anthony Phillips

Loyal Carnival Customer

I was not happy with the room service. On multiple days my sheets were not changed. I marked them daily and noticed that the mark was still on the sheets. I asked if they had been changed and was told that they had been. Obviously not! I was sent a couple of obscene photos and went to customer service to complain. They had me to speak to security who only said that even though there was only one person on the ship with the name on the photos that they couldn't do anything about it. I was unable to sleep and no longer felt comfortable on the ship. This was not a good experience. I only hope that no one else was made to feel as uncomfortable as I did on what should have been a beautiful vacation.

I recently booked a cruise on Carnival Paradise going to Cozumel & Mahogany Bay from the Port of Tampa. I was told that my driver's license was sufficient as it was a real ID. However when I got to the port after checking in and getting my boarding pass I was not allowed to embark because I did not have a birth certificate with me. The Boarding Pass did say "citizenship Documents" however, I did not think a birth certificate was citizenship papers.

I was with a group of twenty people and approximately ten of us were given the same information. Other people were also refused entrance for the same reason.

My booking #D2V4Z9

I purchased a ring at the jewelry store, it was a $50 ring that was on sale for $35

I got this 12/2/22 on Sunshine and on 12/12/22 10 days later my finger was turning green and the ring is changing colors is no longer silver. you can see in picture it is almost brown no longer silver. I would not think a ring at this value should do this after just 10 days and would like to know if I can return it. I will be traveling on the Sunshine again in Dec 2022. Please let me know what my options are. thanks

Wife and I had cruise booked for September 20, 2020, which obviously did not happen due to Covid. We chose to leave our deposit with Carnival in hopes the someday we would take this cruise. We had been VIP with Carnival prior to this time.

Last year I inquired about just getting a refund and they indicated that it was not problem I could call the 800 number at any time and get a refund, but if I chose to not get a refund I could get $600 onboard credit, etc. Again we decided to leave the deposit as it appeared we could get a refund whenever, and maybe Covid will clear up and we will go again.

Well life changes, and now we are in need of that $500 deposit and the Executive Resolution person I spoke to said refunds for Covid ended March of 2022, to which I was never notified, and now refuses to give us a refund. I expained that the $500 right now was more important than a $600 onboard credit, and if she really insisted that we cannot get a credit we will never be back on Carnival. She didn't budge.

Booking# B4J7D0 sail date: Oct 1 2022 Sail date got backed up because of Hurricane Ina new sail date Oct 2, 2022. On Sept 30 2022 at 3:10 am My mother passed away. I had to call to cancel our cruise. A few hours later Carnival said we could cancel because of storm. I had all ready cancelled. I got my port fee and taxes back which was $416.72 but she said She could not give the $280.00 back. I had to fill a death certification to get credit. Where do I send death certification to. We already have another cruise booked for May 2023.

Thank you so much

Beverly Estes

[protected]

Missing digital images from USB and copy right notice

D6S7K0

CARNIVAL LIBERTY 05/Sep/2022

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We have reached out immediately upon return that the USB was blank; we used the form, we attempted to call on the pre cruise. I have another cruise booked and threatened to cancel that if they won't deal with this.

I called the customer service, since I thought maybe they just were not getting the form- they said it was 30 days out. However, it says they only keep the items for 30 days on the form you fill out post cruise.

I have written emails on every form I can find for Carnival. I don't know who else to contact.

Z36HT9 cruise for Aug 26, 2022 missed due to in hospital Appendicitis that ruptured and required surgery

I have sent several emails on this matter but a month later and still no response Not asking for a refund, only want replacement cruise for same ship and location I have booked 6 cruises with Carnival and always enjoy them missed one due to my guest did not have valid ID which I understand and should have checked before leaving home for cruise but my illness was not in my control and fell Carnival should work with me on this Again I have sent several emails on this but no response Sent papers from hospital of dates I was there at Iredell Memorial Hospital but not able to attach here I got a great deal on curies I missed for booking early, had ocean view 5 day cruise out of Charleston, SC Cabin was for a single guest only but still a very good price

From: Jennifer M Hall

Date: October 7, 2022 at 1:13:03 PM CDT

To: [protected]@carnival.com

Subject: Requesting

Ha, I said I would never step foot on a ship again because of the past experience my one and only cruise was in August 2005. The cruise was out of New Orleans. We sailed off and we’re not able to make our stops and nothing was pleasant about it. We made a big circle around the coastline just to simply be dropped off in Texas and get a flight home. Katrina came destroyed. Everything vehicle in New Orleans and now. It was devastating to everyone I know. Like I said, I said, I would never take a cruise again after that nightmare. That is the reason so much time has went by that I am requesting anything now. I am trying to book a cruise to take a friend and I am asking to please consider any type of discount, credit, upgraded room, etc.. I reached out because I do feel like Carnaval would like to make someone’s memory and experience somewhat better after that. I appreciate you in advance for reviewing and what are possible offers to help accommodate this new booking.

The particular cruise I am looking at is January 5 through the ninth out of New Orleans. (Déjà vu lol)

Thank you again,

Jennifer M. Hall

[protected]

My wife and I are booked on the Celebration Transatlantic on Nov. 6. My mother just decided she wanted to join us, so I booked a cabin for her, but the system did not allow me to book her on the same deck. We are booked on deck 4, my mother deck 14. I called Carnival and spoke with 2 managers (as high as I could go), and non of them were able to honor my request to downgrade my legally blind mom from deck 14 to 4 - to be close to us. Instead, they offered to upgrade us to deck 14, for an additional fee, which we declined of course. My wife and I both have over 100 nights each with Carnival, and are shareholders, and we are very upset to be treated like this.

My wife and I recently had a cruise and photos taken by the Pixels Gallery. We decided to purchase some prints and also the rights to the original photo by way of a JPG file. The attendant informed us that they could not and would not load the purchased rights to the photo to a thumb drive or USB drive because of problems that may occur to the file. They will instead load it onto your phone. They insisted that it would be the same size as original and perfect to reproduce or print. With hesitation, I did. Upon returning home I tried to load the photo from my phone onto my computer and noticed that the attendant loaded it onto a screenshot file instead of a photo file. When opening the file, it opens with all the surrounding data from a screenshot and cannot be edited without cropping and reducing the original photo. This makes it useless for me and my wife.

I am disappointed. I did not get what was promised by the attendant.

Clark D. Tomkinson

Debbi L. Tomkinson

Ship; Carnival Panorama

Sailing Dates; 10/01-10/08/2022

Folio;97668

Cabin; 8461

Account; 58186

Purchase Price; $66.94

Very Disappointed

We sailed on 1st october 2022. From sydney international terminal. Circular quay.. Our boarding time was 1.0 clock... We were waiting to board for 4hours and 20 minutes outside in rain then sun and whatever the heavens opened up on us... The ship was carnival splender.. No explanation as what happened.. Nothing... Terrible.. People were complaining... Never has that happened to us and we have been on 3 cruises with you... Also you need to police the fact that people put their towels.. Belonging on chairs.. Sunbeds all day... So its impossible to get a chair around the pools... Overall the cruise was great... Food wonderful... Shows great... And our cruise director andy was wonderful... Yours wyn williams

hello my name is Travina Pitt I booked a Caribbean cruise in 2019 for my family the booking # 9HSZ96 and due to covid 19 my cruise was cancelled on 04/10/2020 in which I had a $297.00 dollar deposit that was supposed to be used as credit on a new booking in which I booked another cruise booking # H63RQ7 and that cruise was cancelled also due to covid 19 on 09/22/2020 in which I had a deposit of $396.00 dollar and I was asked did I want a refund or a credit for any future cruise sailings and I asked for credit in the total amount of $693.00 dollar for both deposits in which I just booked a cruise for July 5 2023 sailing on carnival magic booking # G1X4C7 when I called to receive my cruise credit for my cruise on July 5 2023 I was told I had to write a email and explain why I have not used my credit in order to get my $693.00 dollars added to my booking #G1X4C7 my husband and I didn't feel comfortable cruising until now due to my husband and daughter health issues until covid was under control and everyone was vaccinated plus I was never given a date to use my credit and at this time I would like my credit to be added to my balance on my booking G1X4C7 thank you.

Hello, my name is Adrienne Bailey.

I was on the Carnival Valor August 13-18. First cruise ever as my children gifted me the trip for my 60th birthday. I stayed in cabin 2397, Booking number B7Q7D9. Unfortunately, I accidently left a small, travel aqua jewelry box containing several pieces of costume jewelry, a silver and black medical alert bracelet with my contact info & one very sentimental cushion cut white gold aquamarine ring. My poor husband is still paying on this ring as he recently purchased it for our 20th wedding anniversary. We are not well to do and cannot afford to replace it. I reached out to Carnival immediately and filed a report. I was sure they would find, as I contacted them before the ship sailed again. Also, I was certain I left it locked in the cabin safe. However, 30 days after filing a report, I was emailed a generic message stating that my jewelry has not been recovered. I didn't even get an I'm sorry! Also, no information was provided that they spoke to the room steward or the guest that stayed in the room after me. It appears that there was little effort to find my jewelry. The generic email was very disheartening! I enjoyed my cruise and was wanting to book another, but I am saddened by Carnival's response to my loss!

Sincerely,

Adrienne Bailey

forget things.

Adrienne Bailey

[protected]

[protected]@yahoo.com

On April 29,2021 we deny entry upon the ship after being checked in.We arrived at 14:50 and was checked in only to be told the captain wouldn't open the door.We arrived 40 minutes before departure and their policy was 30 minutes before sail you would be allowed to board.This is very mean intend especially when ship didn't set sail until 3:45.I have been on planes and they waited for passenger long after departure time.Due to their lack of empathy I would never book with Carnival or refer them to anyone.

I have been trying to get in touch with someone from Carnival Cruise Lines since the 18th of sept 2022 concerning our cruise that we were not able to take on the 17th of sept 2022 due to an injury sustained at the terminal prior to boarding the ship. Canot get no one on the phone nor cane anyone be reached via a email address. we had travel insurance, and they are saying because carnival cancelled the cruise beacause never boarded the insuran does not cover anything either. carnival has yet to issue a refund they did send a cancellation letter which i am figuring means they plan on keeping my money. does anyone know or can point me in the right direction to get some help.