CB Cruises and Charters Carnival Cruise Lines Booking #BK06J9 Schedule for 08/24/25 on Horizon (Book 03/14/25 called 3/16/25)

Carnival Cruise Lines Reviews and Complaints

Carnival Cruise Lines review: Booking #BK06J9 Schedule for 08/24/25 on Horizon (Book 03/14/25 called 3/16/25)

delva l findlay of US

Mar 16, 2025 2:13 pm EDT

Verified customer

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I booked a cruise with Carnival on 03/14/25 booking #BK06J9 have to go to a graduation at that time and need to cancel for another date. Call the phone number and was informed that there is no refund. I have travel with Carnival for almost 10 times and if this is the case I would never do so again. I cannot make that date as I said before and there is no way I should lose all my money.

Claimed loss: Booking number BK06J9

Desired outcome: Need my money refunded or at least a portion or a credit toward another cruise. I should not lose all my money, and I called to cancel in less than three days.

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Carnival Cruise Lines response

Mar 17, 2025 6:36 am EDT

Carnival Cruise Lines customer support contacts

Phone numbers

1300 385 625

+1 (800) 764-7419

Address

3655 NW 87th Avenue, Miami, FL, 33178, US

Website

www.carnival.com

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Thank you for posting your concerns.

I’m very sorry to hear that you may not be able to sail with us and it is highly recommended that you not share such personal information as your booking number on a public forum.

Our records indicate you were advised that the promotion selected at the time the booking was created has a $99pp non-refundable deposit and that Carnival Vacation Protection was not added. Therefore, should you choose to cancel, we are unable to honor your request for a refund/credit.

So that we can further assist you, we invite you to contact us at 1.800.438.6744.

Our team members will gladly review each of these matters in further detail.

Kind Regards,

Carnival Cruise Line

Resolved

This complaint has been resolved automatically due to user's inactivity.