Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Cruises and Charters Carnival Cruise Lines Booking #BK06J9 Schedule for 08/24/25 on Horizon (Book 03/14/25 called 3/16/25)
Carnival Cruise Lines

Carnival Cruise Lines review: Booking #BK06J9 Schedule for 08/24/25 on Horizon (Book 03/14/25 called 3/16/25)

D
Author of the review
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a cruise with Carnival on 03/14/25 booking #BK06J9 have to go to a graduation at that time and need to cancel for another date. Call the phone number and was informed that there is no refund. I have travel with Carnival for almost 10 times and if this is the case I would never do so again. I cannot make that date as I said before and there is no way I should lose all my money.

Claimed loss: Booking number BK06J9

Desired outcome: Need my money refunded or at least a portion or a credit toward another cruise. I should not lose all my money, and I called to cancel in less than three days.

Confidential Information Hidden: This section contains confidential information visible to verified Carnival Cruise Lines representatives only. If you are affiliated with Carnival Cruise Lines, please claim your business to access these details.

Carnival Cruise Lines response
Mar 17, 2025 6:36 am EDT
Carnival Cruise Lines customer support contacts
Phone numbers

1300 385 625

+1 (800) 764-7419

Address

3655 NW 87th Avenue, Miami, FL, 33178, US

Website

www.carnival.com

File a complaint Write a review
View all Carnival Cruise Lines contacts
Thank you for posting your concerns.

I’m very sorry to hear that you may not be able to sail with us and it is highly recommended that you not share such personal information as your booking number on a public forum.

Our records indicate you were advised that the promotion selected at the time the booking was created has a $99pp non-refundable deposit and that Carnival Vacation Protection was not added. Therefore, should you choose to cancel, we are unable to honor your request for a refund/credit.

So that we can further assist you, we invite you to contact us at 1.800.438.6744.

Our team members will gladly review each of these matters in further detail.

Kind Regards,

Carnival Cruise Line
Resolved

This complaint has been resolved automatically due to user's inactivity.

More
Send message
Copy link
Report
0 comments
Add a comment

More Carnival Cruise Lines reviews & complaints

Carnival Cruise Lines - purchase jewelry through approved store 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - noise during night and prostitutes on board. 2
Carnival Cruise Lines - Terrible experience 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Unhealthy air 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - fraud and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - carnival sensation - january 7 to 12 2017 - caribbean cruise 1
Carnival Cruise Lines - deposit and booking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - Customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - overpaying for gratuities and changing the itinerary
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - the ship sunshine
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Carnival Cruise Lines reviews and complaints

  1. Carnival Cruise Lines Contacts

  2. Carnival Cruise Lines phone numbers
    1300 385 625
    1300 385 625
    Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number
    48%
    Confidence score
    Australia
    +1 (800) 764-7419
    +1 (800) 764-7419
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number
    Customer Service
    +1 (800) 845-2599
    +1 (800) 845-2599
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number
    Online Support Team
    +1 (800) 929-6400
    +1 (800) 929-6400
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 3 3 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number
    Guest Care
    +44 843 374 2272
    +44 843 374 2272
    Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number
    43%
    Confidence score
    United Kingdom
    +64 800 442 095
    +64 800 442 095
    Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number
    100%
    Confidence score
    New Zealand
    +1 (305) 406-8656
    +1 (305) 406-8656
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number
    +1 (800) 819-3902
    +1 (800) 819-3902
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number
    Personal Vacation Planner
    +1 (305) 599-2600
    +1 (305) 599-2600
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number
    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number
    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2025
  7. View all Carnival Cruise Lines contacts
Carnival Cruise Lines Category
Carnival Cruise Lines is ranked 1 among 29 companies in the Cruises and Charters category
#01 Carnival Cruise Lines Carnival Cruise Lines #02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises

Most discussed Carnival Cruise Lines complaints

Poor cruise experience due to lost luggage
4
(opinions to this review)
 Carnival 3% service fee charged to casino players using credit money on carnival casino players tables
3
(opinions to this review)
 Missing the cruise.
2
(opinions to this review)
 Booking #BK06J9 Schedule for 08/24/25 on Horizon (Book 03/14/25 called 3/16/25)
1
(opinions to this review)
 Health Issues on board Carnival "FREEDOM" 5-day Cruise: Sept 29, to Oct 3, 2024
1
(opinions to this review)
Carnival Cruise Lines Alternatives
Direct Line Cruises 4 reviews Uniworld 12 reviews Cruises International 9 reviews CruisesOnly 12 reviews CruiseCritic 4 reviews