Carnival Cruise Lines – I'm a travel agent and my cruise was booked as a regular cruise

As a travel agent I used the website that is associated for travel agents Goccl.com to book my cruise on the Mardi Gras for January, 2025. I booked on October 7, 2024. I found out today (1/13/25) from another travel agent that I would not be getting a commission for my booked cruise. I spoke to several Carnival agents and was told that it was too late to reverse the booking. When I booked my cruise I spoke with an agent advised him that I was a travel agent. He connected me with the casino group. Prior to becoming an agent I did travel with Carnival a lot. Apparently he never notified them that I was a travel agent. I used the engine for travel agents so how did the mix up occurred?

Using the Goccl.com isn't for regular customers so I need to understand how this happened and how I'm able to get my commission.