Carnival Cruise Lines review: Kuchen carnival venezia booking p9v8p1, 12/10/23 sailing

Kuchen Carnival Venezia Booking P9V8P1

Adrian Kuchen VIFP [protected]

Stephen Kuchen VIFP [protected]

To Whom It May Concern.

We recently sailed on the Carnival Venezia from 12/10/23 – 12/18/23. This was the worst cruise we have ever been on with any cruise line. As you can see from our history, we have sailed on Carnival lots of times but have never quite had the experience we did on this cruise. Here are our issues and the resolution we would like:

1) Boarded on Sunday, 12/10/23, we couldn’t find our muster station location, we asked multiple employees where to go, none of them knew where to direct us. Some just didn’t know, others had a serious English comprehension issue. We never completed the muster station drill. How many others didn’t complete the drill either, yet the cruise still left port eventually? This made us feel very unsafe as this appears to be a violation of the SOLAS (Safety of Life at Sea) Treaty.

2) At one point, we were on Deck 5 on 12/13/23 at approximately 7pm and a Caucasian, short, heavyset woman wearing a white dress with short dark hair and a big tattoo across her back became very distressed, unruly, and aggressive towards everyone. Stephen asked an employee to get security and he was told to go down to Deck 3 to get security. He told the employee that we needed security right away. This entire episode lasted approximately 30 minutes. This is another example of very unsafe conditions on this ship.

3) People were smoking marijuana on Deck 5 at the smoking areas constantly. The workers on Deck cleaning the smoking area were aware of this as Adrian told them about the smell. How can this get on the ship? Just another example of very unsafe and unsecure conditions on this ship.

4) The power went out the night of 12/14/23. We were told by other passengers who had also previously been on this ship in 2023 that this happens all the time.

5) The food was just terrible and at times unsanitary. For instance, mortadella containing pistachio nuts was placed right next to all other foods at the buffet. This potential cross-contamination is unsanitary and very unsafe for those with peanut allergies. At the deli, Stephen couldn’t get a meatball sandwich without cheese as the sandwiches were all pre-made. That has never been the case on any of our other Carnival cruises.

6) Our waiter in our main dining room repeatedly got the orders wrong, we never knew who was getting what, etc. Never, ever had that happened on a cruise before.

We currently have 3 more cruises booked on the Carnival Venezia but considering all the above, we do not feel safe or secure and respectfully request a refund for all future cruises as we do not want to cruise like this again. We do not want credit for future cruises as we are not interested in cruising with Carnival any time soon as we feel totally disrespected that our safety and security were compromised.

We are booked and have been charged for these future Carnival Venezia cruises:

Booking No. C2VM42 Sailing Date 02/23/2024 $721.30 (Full cost)

Booking No. W9T8Z8 Sailing Date 05/17/2024 $200.00 (Deposit)

Booking No. V1H5T8 Sailing Date 10/15/2024 $200.00 (Deposit)

Please respond and return all charges as listed above ASAP so that no further actions are required by either party.

Sincerely,

Adrian and Stephen Kuchen

[protected]@comcast.net