Menu
Write a review
File a complaint
Carl's Jr.

Carl's Jr. review: Poor customer service and work ethics

L
Author of the review
1:20 pm UTC

Is terrible when a 7yr old complains about their food. They take no pride in order preparation. Got a basic cheeseburger and the cheese was so cold it made the meat cold. Who wants a cold burger with a piece of cheese on top. Obviously you didn’t bother to even warm it because the geese wasn’t even slightly melted. I’m eating a taco, go to open a taco sauce packet and it had a sticky substance all over every packet which was entirely unsanitary to even store the packets dirty and nasty that way. Then I couldn’t eat my tacos because now this sticky substance is all over my hands. Not to mention there was no “initial greeting”. She just said order when ready, nothing said before. Not even a hello. Through all of it away out of disgust and made soup when I got home. Disgusted even more so by not knowing what was on my hands. Was it a type of bug gel? Oh, and No NAPKINS were in the bag so I couldn’t even try to get it off even though a napkin alone would not have worked anyways because it was glue like sticky. NEVER AGAIN WILL I DINE THERE

Desired outcome: Do better with cleanliness and take pride in the order production and retrain the employees, especially the night crew. A person should get a decent meal they paid for 24yrs a day if your opened 24hrs.

0 comments
Add a comment

More Carl's Jr. reviews & complaints

Carl's Jr. - bad service, refused company discount coupon. 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carl's Jr. - sexually explicit commercial 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carl's Jr. - rude district manager 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carl's Jr. - management 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Carl's Jr. reviews and complaints
  1. Carl's Jr. Contacts

  2. Carl's Jr. phone numbers
    Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click down if you have unsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
  3. Carl's Jr. emails
  4. Carl's Jr. address
    6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
  5. Carl's Jr. social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 23, 2026
  7. View all Carl's Jr. contacts