Carl's Jr. review: Incorrect order

My family went in for dinner on june 1 2022 about 130 pm we spent $60 and our burgers werent correct, we replaced the fries with onion rings on the combos got fries. When I called and spoe to a manager she said that she needed the reciept, we did not get one I told her that and she insisted that there wasnt anything she could do without a receipt, as much as we have eaten there (once a week) we never have gotten a receipt. I can spend that kind of money and screw up dinner at home