Captain D's

Today is my husband's birthday and my son went to get the whole family dinner, to my dismay when he got home the birthday guy did not get any food and my order was wrong and no cocktail sauce was put in our bag, this all happened in the drive thru. I called Captain D's when they returned home to let them know of this matter I asked to speak to a manager the worker came back to the phone in less than 10 second's and told me the manager was busy could she take a message? I said absolutely not my son just spent $65.00 at that point I was put on hold after 26 minutes I hung up. My son went back up there ( what a big inconvenience ) and there two employees and a manager doing the cooking, my son said there liquid from drink machine all over the floor. This has been the worst experience! Second time around my husband was asleep and never ate his birthday dinner and my side's were again wrong. My e_mail is [protected]@gmail.com

Having eaten at this particular restaurant for many years, my most recent experience was, on a scale from 1 to 10, sadly, a 0. The staff appeared to all be teenagers, dressed as though they all just walked out of goodwill and one old man delivering the food to the tables who could barely make it across the room. I had to repeat our order no less than three times, and the young man taking the order finally replied "sorry, i'm tired. I've been working here all day."what?! A full day's work causes memory loss in our younger generation now?! On top of everything else, while we thought we were ordering a snack size meal, our tab (with only 1 drink) was over $18! By that time, I didn't argue and paid for my order. Now the worst part. The fish was totally under-cooked, and when I sent it back, it came out exactly the same way the second time! So, my wife and I figured it was just us until an elderly lady customer walked over to our table and asked "was your fish cooked well enough? Ours was far from done." we told her ours was the same and she then approached a third table who told her the same thing. If chic-fil-a is a "top of the line" fast food restaurant, and I think it is, you cannot get much further from the other end of the spectrum with this restaurant in matthews, nc. And if that is not bad enough, one week has gone by and the "owner" who was supposed to call me to get more details, has yet to call. I'm not holding my breath, but he can bet i'll be spreading the word far and wide about this experience.

I have given captain d's chance after chance to please me. The location closest to me is in corinth, mississippi.in the past, I use to work at two different franchises. I am familiar with the overall routine of the establishment. I don't mind waiting 5 to 7 minutes for 2 hot meals. But more than once this has not been the case. Today I waited 15 minutes for one cheesecake (no prep), a order of mozzarella sticks, and one fish and fry meal. I had to repeat my order 2 or 3 times to the cashier. My ticket says her name is mavis. My lunch break is 30 minutes. I didn't think it would take that long for the small amount of food that I asked for. And the location was not even that busy. I have so many more complaints. But I know people are human and we all mistakes. I won't even vocalize those complaints on this forum. But I will say i've lost faith in this chain. The service is not prompt anymore. The portions have decreased drastically, but the prices have increased. I get eye rolls for asking for sauce or fresh food. Today was just the last straw. I'll never be back. But I wanted to take the time to write a review.

On feb 2 2019 I was at your resturant around 7pm after being in line for ovrr 30 minute I place order and was rudely told we dont have corn, salald, or mac and cheese. Wow why r you open. I get to the pick window and three was asked my order. Get my order after waiting snothrt 15 minute asks for tater sajce and shrimp was to. D they dont have any. At this point im done snd asked for the mgr. Sbe comes to ghe window wigh attitue stating tbey were shlrt stafffed. I ask ehat ha e to do with youll nog having what paying customer r asking for? She told the cashier [censored] her and close the window and thats what the cashier done. I pulled off very upset drives 15 home a half of my order was missing after I told them 4 times what my order was. Now im I go all the way back had to wait in line another 20 mknute the cahiers said pull around. Anothoer customer was upset as well. The cook hollered and told me I need get bsck in line and wait my turn. At this point I went off. I to, d him I dont know who hou think you r talking but get food now this trip has slready took over a hour. This was the worst service I have in my life. It llike this everytime you go to this location. I will not go back to this location the sad part is I love the food. I will say tbe cashier was very nice and she apolizes serveral times. The otber employee there should be terminated. The wait time was so bad about 6 cars pulled off. Its called lost profit. Hope ghings change at this location beczuse these people represent captain d

Events from our visit on February 1st at 8:00 PM. While taking my wife and son to the Wetumpka, AL location, I noticed as we entered the parking area there were 3 cars that had pulled forward and waiting on their orders. A 4th car at the window, and 2 cars waiting in the drive-thru to place their order. As we entered the store a customer was at the counter receiving her order and upon checking their order, they complained that the order and sides were not correct, but after being obviously frustrated they said nevermind and left with the order. While waiting to place our order and basically being ignored, you could hear and see who I assume was the manager telling from the kitchen to other employees about being feed-up and ready to walk out and didn't care about any damn body complaining. At that point a customer walks up from the dine in area and stating that they didn't receive their fries with the order. The cashier yells back to the kitchen 2 orders of fries are needed. The manager yells back from the kitchen "WHAT FOR". The cashier hands her the customer's receipt to the manager and you can hear the manager yelling there are no fries on this order and hands the receipt back to the cashier. The cashier hands the receipt back to the customer and says you got slaw not fries. The customers politely says no mam, I requested fries with both orders and the cashier says "No I have slaw on the receipt" and that's what you got. While still being ignored by every cashier, the customer at the counter turns towards me and says "Are you sure that you want to eat here?" I talk to the other customer and agree with him, that between the incorrect orders, the yelling, the arguments and an obvious delay in receiving orders I wouldn't be brave enough to stay and eat there and wished the other customer good luck. I noticed upon existing the store that two of the cars that had pulled forward were still waiting. I spoke with both vehicles and informed them that they needed to confirm their order before leaving, both individuals stated that they had been waiting for approximately 10 minutes. In summary, this is the worse atmosphere and customer service that have EVER seen and as I try and recall all of the events, I do not recall the manager in the kitchen wearing a hair net or gloves as they were cooking.

Me and my family visited The Captain D's Seafood Restaurant in Ruston, La. Sunday January 27, 2019 .We ordered several Chicken Dinners, Fish, okra, fries and butterfly shrimp ... The chicken looked old and like it's been under the warmer for a while.. We got our food in less than 5 minutes that was good, but the temperature on our food was so disappointing everything was lukewarm except he fries and fish..I don't want anything in return, we will not be visiting the Ruston Captain Ds again

12 Jan 19 at 16:48 pm
036
My grandmother and I went to the Captain D's in Jacksonville, Alabama to order us supper.
1. Pulling up to the speaker at the drive thru to order we could not hear Brianna speaking after asking her to speak louder and repeat herself.
2. We pulled up to the window so we could finish ordering our food; 1 Ultimate App, 1 Fisherman Catch Meal with a double side of okra, 1 10 piece jalapenos pops.
The total for all of the meal was 18.65.
The Ultimate App only had one piece of shrimp, the Fisherman Catch only had two pieces of shrimp the side order of okra was cold and chewy the shrimp was also chewy, the fish was not cooked through. I did not receive any vinegar or the fish after asking. We were very disappointed with our food it ended up going in the garbage. I hope this problem will be resolved soon.
Thanks, Liz T.

My name Sherry Barton
Anderson, Indiana captain D's.
My number [protected].
On January 3rd 2019. My helper aide was sent by me as I am on hospice to purchase a 2 piece flounder dinner. They were asked for it to be lightly fried. Flounder being so thin if over cooked becomes so crunchy I could not eat it. This was noted on my receipt. Lightly cooked. At 711pm I called asked for the manager she answered name of Angel. I called to get the problem resolved she was very rude. Hanging up on me and the forwarding my call to leave a message. I never in my life been treated this way . I feel she should apologize to me personally. It is my money I paid for the service so without opting to help me resolve this problem. The store seems to me to be stealing my money and not giving me an edible product. This person needs to be taught how to deal with customers and not hang up on them. Item was bought at 1/3/2019 at 6:31pm chck # 1526. Register. 106 shaquill. Yes I kept the receipt to prove order was given.

Today Dec. 30, 2018 my husband and I visited the Bartlett location in Tennessee. We had a coupon for a seafood feast for $20.97 we were changed $27.71 after ordering the feast with macaroni and cheese and okra. I ask that the order be freshly made as we had guest at home and I wanted the food hot. My husband ask why it was so much because again we had a coupon for $20.97. Mona the manager said, we were charged .39 ×6 for both sides when the sign says .39 for an upgrade. She said, for a family of six that's why the charge per side. How do you know my family consist of 6? As we were leaving she said, ohhhh people get on my dam nerves... Wow, your manager. I ask for vinegar, cocktail and tarter sauce and had None. The okra was barley warm, mac&cheese old and some hot pieces of fish some barely warm. This is why we will Not be going to any Captain D's in the future and the employees can't be great if they have leadership like Mona. Aurdrea W. [protected]

Shift manager named heather was very rude and mean I had my co workers and brought to eat here and the service was slow my food was cold that shift manager looked like she was on drugs too. My co workers were very mad when I brought them here very bad service the owner needs to start firing people thats a problem will never come back I ise to spend 75 every week but sincw this heather shift manager is there my business will go to long john silvers. Only person that was nice was a girl named krista.

I was so hungry after being in Dr office today, I went captain d, and ordered southern style meal with 2. Cole slaw, but when I got home, they had fries instead, this isn't the first time, so i went back to store to get my money back, and ga e them the meal bac, I'm so tired of this, if i was worn out from dr. Visit u would've checked bag, I got alot health issue so wasnt thinking, I'm a disappointed customer.

I went to Captain D's for dinner before 3rd shift at work. Drive thru was completely clear. I ordered 4 PC fish, 2 large Cole slaw, 12 PC shrimp. I was told after payment there was no tarter sauce. I said how does a fish Jonny not have tarter sauce and how come you didn't tell me before ordering. He said, "well not everyone like tarter sauce". We were at the window for appx 15 minutes. The shrimp was cold, hard and uneatable as was the fish. I just want my money back. I will NEVER eat at Captain D's again!

We had to wait about 15minutes in line. When I got to the window it was another 5 minutes. Because I was driving I couldn't look at what I had. I ordered a 3pc fish dinner and when I got home I had a shrimp & fish meal deal. My fish was wet because cole slaw was literally all over everything. I'm so upset because I was at home when I discovered what was in my plate about 35 miles from there.

I placed an order on 12/07/2018 for the Family Fish meal which included 10 Pieces of fish and two side orders.
My Fish was not as I thought it would be, fish had too much fish Batter and hardly any fish and tasted like the fish had been freezer burned and dry.
I have had Captain d's fish at another location in TN, and it was cooked very good as it was advertised.
Who ever owns this Franchise should go and act as an Undercover Boss or as a Cutomer and place an order to see exactly what is being sold to the customers.
Horrible, for a restaurant that is got competition within the same area of Location.
The Area Director is Mike Cook