Captain D's reviews and complaints 1
View all 604 complaints
Replied
Captain D's - service
I was the first customer (arriving at 10:30AM)...After paying I was asked to pull forward...I stated "if someone comes in behind me I'll pull forward". The worker said "ok, well it messes up our window timer". So I said. "OK, ...you're not going to forget me are you?". She replied, "no sir, I won't forget you".
After I pulled forward TWO customers (one walk in and one drive through) came and went. I sat there for twelve more minutes. When the worker brought out the food she had a look of contempt and disgust.
#1 What is the purpose of the window timer if employees are just using it as an inconvenience for customers when they ask them to pull forward?
#2 Why did I have to wait in additional time for a standard fish and fries order?
#3 Why/how did two customers get their food before me?
In addition, approximately 2 weeks ago my wife stopped by there and called me after they asked her to pull forward. Approximately 15 minutes went by before we thought this is a ridiculous amount of time to have to wait. So, I called the manager (while my wife was still waiting) and I could hear the manager ask her employees why there was a car waiting 15 minutes and they were surprised and admitted they had forgotten. The manager mentioned that she had just gotten there and apologized and then offered a cookie as a way to solve the problem. REALLY?
I let it go but after today I was determined to make corporate aware of this problem.
Still no response from captain d's.
For some reason, complaints board appears to be on the side of bad business practices as this whole thing was a waste of time.
Now, I'm not only through with captain d's but complaints board as well. Neither appears to care at all about customers.
They did not do "everything in their power"!
They left one comment asking me to post on their site. I did. No response.
Technically, the post on this site was never addressed!
The complaint has been investigated and resolved to the customer's satisfaction.
Latest Captain D's Reviews
Store Customer service Gift card online purchase has zero balance Need refund for not receiving order after 45 minutes in restaurant Unfair termination/convicted felon assistant managerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!