Captain D's

I purchased a fried white fish meal in drive thru on July 5 2018 Manager asked me to pull to front of store to wait on food, I sat there 15 before he brought it out, before I drove off I looked at my food to make sure ok, but the fish was so hard couldn't eat it so I drove back thru the drive thru and spoke with same manager told him fish was too hard he said I will remake for you I had to pull up again another 10 minutes opened it up fish had to batter on it very disappointed 😢 especially cause he didn't ask if I wanted anything for waiting, Etc called today July 6 to speak to a general manager all he said was I'm sorry that happened very disappointed in Capital D cause I always eat there and get the same food [protected]

I ordered the Captain Sandwich Combo, a lemonade, and two (2) orders of fried green tomatoes on yesterday, July 2, 2018. Needless to say the fried green tomatoes were freezer burned and my daughter and I called to get a refund. We was told that we could come back and once my daughter got there (I had to go back to work) the Manager (Marie) tells her she could not give her a refund and that she would need to get something else. Well we didn't want anything else. The manager (Marie) refused my daughter a refund and my daughter told her we would never come back.

I got ripped off they served me the wrong food and didn't refund me my money, I had my receiptplus the food was burnt and nasty tasting they refused to give me back my refund I'm taking this Al the way to the bank I want my money back plus the manager cussed me out...I have eaten at this place for over 25 years and never had a Problem with burnt and nasty tasting food like that, the manager said because they were closing up and I sat in that drive thru for 20 min before they closed, plus the next day when I was told to talk to the head manager she did the *petty return* and threaten to call the police if I return the food and ask for my money back...people are starting to is the police for the wrong reasons, give me back my money for food that wasn't purchased correctly and burnt...what a horrible experience, being of color has become a bigger problem these days..I care about everything and everybody, this is pure racist.

To whom it may concern when I arrived at the restaurant I had to wait 10 minutes before any one asked me could They help me a older couple were there when I arrived they were ingorned so they walked out which was what I should have done the managers who name is Maurice Bembry we're standing in the lobby talking to people who had finished their meal and the drive through people were bussy she talked for 15 minutes or more I was on my way to work received poor service I ordered a fish and fries which was supposed to come with hush puppies instead I received bread sticks which was ok but bad management

Just paid 25$ for dinner that wasnt fit to eat, after working in this heat all day.Not to mention it took almost 30 minutes to get the crappy food, and they weren"t even busy.My buffalo shrimp was burnt, baked potato wouldnt even melt soft butter it wad so cold, fried okra was soggy.Hush puppies and my boyfriends slaw was the only thing worth eating.Ive been in food service 30+years and i know about how long it takes to cook most things on grill and fryer, im sure yall use timers, if not maybe you should start.Im willing to bey no one that works there would eat the mess they sold me.Ive always been a fan of Captain Ds, but no more..This is laziness, i dont give a care attitudes, that will eventually cause this particular store to lose revenue.I will post on social media, i do have pictures, will tell all my friends not to eat here.

Captain ds on dickerson rd nashville tn betwen the hours of 730-930pm is the worst crew in the food industry by far! I waited 30+ min for order while waiting 4 other people came back with faulty orders... Then got home and the corn was half cooked and the sweet tea wasn't sweet at all... When I went back to set things straight they had closed 30 min early!
I love captain ds but won't be back to that one no leadership at all!

I have been a long standing customer. I even worked as a supervisor in 1987 and would never in a million years send old, dried food out. My last visit was poor about a year ago. I decided to give them another go yesterday and am so sorry I did. I received rubber fish, dried fries and the oldest mummified piece of corn I have ever seen. The last time I gave feedback at the store, it was met with attitude and the same person is still working there. Why bother.. I expect a call back and a full refund which I threw away. I will never again go there, which is sad because when served hot/fresh it is one of my favorites.

I went into a local captain ds store in marietta ga I believe it's 2811 canton road 30066, round 11:05... I went in not feeling well but was hungry staff was super and food came out really fast everything was great except the fries they tasted as if they had been sitting out for about 10 -15 minutes but I wasn't going to complain I just decided not to eat them.. So as I begin to eat my food everything was great. Employee even came by the table to check to make sure everything is fine and I stated "yes thank you!" as I got ready to go I asked for a to go plate and as I was beginning to put the rest of my food that I had left on the to go plate I found a piece of hair on my plate and that made me not want it anymore.. I basically had some popcorn shrimp a small piece of fish and a little bit of coleslaw left... I told the employee and they brought out me some fresh popcorn shrimp because that's all I pretty much had left on my plate... As I stated earlier service was great but there needs to be a double check when placing food on plate cause I really lost my appetite due to the hair being on my plate and I was already a lil nausea due to my sickness..

Went thru the drive thru at captain D's and the lady taking our order was so rude even before we started to order. Completely unbelievable that someone can act the way she did. When we finished ordering and got to the window we had coupons to give her for our food and she says "give me your coupon for the first one" we will not be gong back there with a lady that work there with an attitude like that.

I was in Clarksville, TN a few weeks ago and had a bad experience with the fish at store #3760. I contacted the area director and left a message. Actually, I called twice with no answer and Jim Hobbs never returned my call.

We ordered a family fish meal and additional sides. The fish was overcooked, super hard/crunchy and dark in color. We have eaten Captain D's food for decades and I have never had it like that. I told an employee an she took the fish back to replace it. We waited and waited as our sides of mac n cheese, clam strips, fries, green beans and fried okra got cold. She brought back the fish and I truly believe it was the same fish, same issue. We picked over our food and finally left very disappointed after spending $26.72. I feel that I should be compensated.

I went into your location that is in Charlotte North Carolina on North Sharon Amity Road and I went in and ordered my food I sat down and waited for my food to be brought to me once my food was brought to me only half of it was brought to me at one time once the other half got there I grabbed the ketchup bottle shook it on the table and open the top when I open the top more than a hundred ants came out of the top of that catch up until my food some fell into my shirt into my lap summer crawling on my hand and they were all over the table my husband then went and got someone that work there told them about the problem they then took the catch up and said they would remake our food and we can move to another table so me and my husband moved to another table I then proceeded to check that ketchup bottle as I open that ketchup bottle ants were in there as well so I walked back up to the counter ask to speak to the manager considering the manager never came out I asked to speak to the manager and told her what was going on she never once apologized she never once said sorry all she did was give us our money back and tell us to go somewhere else I eat at Captain D's all the time I have never been to this location but I found this location with closer to my home but I would no longer or ever suggest for anyone to go to that location it was very nasty

My co workers and I went to Captain D's on Pio Nono Ave. in Macon Ga for lunch today 6/14/2018 it was 4 of us in all. One of the ladies ordered and was over charged and then she tried to explain that she wanted the dinner on the display for 4.99. The employee that was at the drive thru decided to come over nd stand in front with this awful look on her face and rolling her eyes. The manager was no help at all. My co worker decided to ask for her money back at we left. I really think the whole crew needs training in dealing with customers. Have a Blessed Day

Omg, I ate there for the first in my 22 years of life and had never heard of the place. I got a chicken strip mean with fries and okra, and let me tell you, I fell in love! Pretty please come to texarkana! The only thing we have here is popeyes and long johns, and they both suck... Customer service, and food! So, this is my complaint, I have to deal with those people when all I want is captain d's!

On Saturday, May 26, 2018 I went thru the drive-thru window for service. I placed an order for my son to carry home so he would get a chance to eat before he went to work. I ordered a 2 piece fish meal with double fries as his sides. After I drove away to the pick up window I realized I wanted a 3 piece meal and not a 2 piece meal. I had placed the wrong order. I mention to Jasmine my mistake and asked her to cancel that order and to change it to the 3 piece meal. She said she could add 1 piece of fish for $2.29. I told her I didn't want to do that because I did not want to pay $2.29 for a extra fish it is cheaper to get the 3 piece meal. So I again asked her to void that ticket and ring up a 3 piece instead. She rang the ticket. When I got the ticket in my hand I saw she still added that 1 piece of fish for $2.29. I told her I didn't want that to give me the order that I ordered 3 piece fish meal. she asked me do I want her to give me another 3 piece meal. I am not a dog. and don't want to be treated like one. I don't need food thrown at me for free. I live on a very tight budget. I wanted the difference in the price of a 3 piece meal and 1 fish added to a 2 piece meal for $2.29 given back to me. Her 'I don't care' attitude and demeanor let me know she had no interest in settling the problem. I still want my change given back to me. I only took the order because it was for my son. Don't let Jasmine or people like Jasmine bad customer service ruin your business and Captain D's name. This happen at Captain D's 3281 Tupelo, MS- Area Director Scott Allred when you call [protected] you only get an answering service not a real person. I guess to filter who he want to talk to or call back. I called twice.

I order some food from the Captain D's on Floyd Road. They didn't provide all of the food that I'd paid for. They were nasty with the uber driver and the employee used vulgar language( cursing) against my mother. This is not the first time that this same employee has used vulgar language against customers. This is very unprofessional and I think some disciplinary actions should be taken place because this captain D's is causing a bad reputation for this franchise.

While I was an active employee Captain D's until last night May 22nd 2018. I have received numerous different issues through my month of being in employee with Captain D's do too many different problem coming from management issues. Things that are on resolved and unsolved and instead continually build up. I have been personally attack by Victoria the assistant manager and that has been going on since my start up employment with Captain D. I also have experienced other issues with other employees and management of Captain D's. All together is things the biggest issue is that none of the staff or management are all on one Accord with how things should be ran the policies and things that are respected of employees or themselves. Last night a manager off duty came into the store due to issues the manager on duty was having with running the shift properly. While Victoria was there she addressed myself and I informed her several times I had no problem with finishing out my duties and performing. However she wanted to rudely ridicule me and talk to me in a very unprofessional manner and wouldnt allow to to just return to my job. Instead of allowing me to return to work as I was before she'd come into the store I would like for someone to please contact me so I can further address matters at the earliest convenience thank you. Dominique graves you can reach me at [protected] or you can contact me via email at whosbadd.[protected]@gmail.com.

The menu board showed 3 pieces of fish and when my family and i got homw to eat we opened our boxes to a rude surprise because the 3 pieces waa small cut half size of the advertising fish and the other box was not the correct order at all. The manager kept going in the back to get the fiah when i asked him for my refund he continued to explain keeping me even longee in the store when i clearly told him i dont have timw fir his long ezplaination and that i had to go to bed for work and then he went to the back again because he left his register key in the back. So after he continued to tell me that my husband didnt specify what he wanted as his sides the cashier gave him what she wanted and he clearly wanted the menu it posted as it was but did not get it . The staff ( cooks and cashier) laugh and looked at me as the cook was eating fries in front of the customers . This took place at the little creek location in norfok va between 7pm and 9:30 pm on 05/22/2018 Tuesday night.

Went to Captain D's to order the family feast which was advertised at 19.99 tell them placing order that's the promotional offer was it 19.99 online clearly it said no coupon needed and when we got to the window to pay the girl at the window said we need a printed coupon and when I showed them what the offer said they said that they where a franchise and could not honor the special very disappointed that I was not able to get what want supposed are dinner because them not want to except what was clearly advertise I am diabetic and blood was dropping

I ordered a family meal and when I got my order I noticed it looked darker than usual. I took a bite and the fish was hard and dry. Like it was old or over cooked. I told the guy and he said he was sorry that he could replace it but no I was already about to throw up. I just threw it away and walked out. I used to love captain d's. Now I don't think I'll ever be back. At least not to this one

My husband and I went to the store on Murfreesboro Road in Smyrna, Tennessee around 2:45 to get lunch. When we arrived we there were zero customers in the restaurant and one car at the drive-through. We were not welcomde to the store at all and stood waiting for someone to just simply take our order. Those who were working in the restaurant ignored us for approximately 15 minutes. Then the person behind the counter rudely asked, "are you ready to order yet?" I said yes, gave our order and received our cups. We went over to the ice machine and there was no ice in the ice machine. The lady behind the counter had come out into the dining area to wipe off a table and began to complain that they only had three people (workers) there today and then went back toward the counter and never attempted to say, "I will fill the ice machine" or at least take our cups to the drive thru area and get ice there. All the time we were waiting (at least 15 minutes) for a 2-piece fish dinner and crispy chicken salad with no one else in the restaurant to serve. This seems to be very poor service. We were very disappointed at this visit and as we watched Shoney's (which is next door to this location) decline in service, we certainly hope that your customer service can improve so that the same thing does not happen to your restaurant. Horrible experience at this restaurant - totally ignored and made felt to be in the way. Temperature inside was so cold we had to wear jackets and froze during our meal.