Captain D's

on Saturday 05/27/23 my husband went to the Captain D's in Sparta TN. order#0180. At 21:26 pm. reg. #1 says Layla was the server at the window. He ordered 2 chicken and fish dinners with a baked potato. 1 sweat tea 1 dr. pepper. She handed him the food and closed the window he sit there 2 to 3 minutes looking at them and they looked back before they came back to the window ask what he needed he said the drinks. She also left out our dipping sauce. This is not the 1st or 2nd time this is the 3rd time at this place this has happened. 2 months ago I went there myself and ordered some food. I sat at the window 5 minutes beeped my horn they would look and laugh and never came to the window to see what I needed. I made a call back up to the manager but I can see it did no good. that night they left out sour cream butter and our dipping sauce. items we already paid for. I drove off went to the store bought my own cream and dipping sauce. The fact that they see someone still at the window and stand there and laugh with each other is not right. im not trying to be a karen or problem starter but this is enough. the fact they we pay for our items and show them respect we should get the same in return. I understand it gets busy I have worked in places like this. I have sat in line 20 minutes before and never complained. But this is enough. They get paid to do their job they need to have more respect for customers. they will look out the window see the same car there and laugh with each other. ball means laugh cut up at work yes but have respect for us paying for our food. my name is shasta phillips my phone number is [protected] if you need any other informaction.